What is Human Performance Technology?

Summary

Human Performance Technology (HPT) is a systematic approach to enhance productivity and competence by addressing performance gaps through various analyses and interventions. The HPT model consists of four phases: analysis to identify performance gaps and their causes, selection of appropriate environmental or individual interventions, implementation of these interventions with effective strategies and partnerships, and evaluation through formative, summative, and confirmative methods. This process aims to improve organizational performance, and expertise in these steps is developed through the program at Franklin University.

Takeaways

• 🔍 Human Performance Technology (HPT) is a systematic approach to improving productivity and competence.
• 🧩 HPT involves problem-solving using various methods, procedures, and strategies.
• 🌟 The goal of HPT is to enhance performance through a holistic view of the issues.
• 🔎 The HPT model consists of four general phases: analysis, intervention selection, implementation, and evaluation.
• 📊 In the analysis phase, the performance gap is identified by comparing desired performance with actual performance.
• 🔍 Causes of the performance gap are analyzed, which can be environmental or individual.
• 🛠 Interventions can be categorized into environmental or individual strategies, with various techniques available for each.
• 🤝 Implementation involves partnering with individuals, using consultants, project management, and effective communication.
• 📈 Evaluation occurs in three forms: formative (for feedback and improvement), summative (to see if learning or performance is improving), and confirmative (to check effectiveness and impact).
• 🏆 The HPT process is designed to improve performance effectively in organizations.

Q & A

What is Human Performance Technology?

Human Performance Technology is a systematic approach to improving productivity and competence by solving problems using various methods, procedures, and strategies. It takes a holistic look at performance and employs different analyses and interventions to enhance it.

What are the main goals of Human Performance Technology?

The main goal of Human Performance Technology is to improve performance by identifying and addressing performance gaps through a suite of analyses and interventions.

What is the first phase in the Human Performance Technology model?

The first phase in the Human Performance Technology model is Analysis, where you determine the performance gap by comparing desired performance with actual performance and identify the causes of that gap.

What are the two major things to do in the Analysis phase of the model?

In the Analysis phase, the two major things to do are to figure out the performance gap and to identify the causes of that gap, which can be environmental or individual.

What are the two major categories of interventions in Human Performance Technology?

The two major categories of interventions in Human Performance Technology are environmental and individual interventions, which encompass various strategies and techniques to address performance issues.

What is the purpose of selecting an intervention in the Human Performance Technology process?

The purpose of selecting an intervention is to address the identified performance gap and its causes by choosing appropriate strategies and techniques that can be environmental or individual in nature.

How is the implementation phase carried out in the Human Performance Technology model?

The implementation phase involves partnering with individuals across the organization, using consultants, employing project management, and ensuring effective communication to keep the process on track.

What are the three major forms of evaluation in the Human Performance Technology model?

The three major forms of evaluation are formative, summative, and confirmative. Formative evaluation provides feedback for improvement, summative evaluation checks if the process is working and if performance is improving, and confirmative evaluation assesses the overall effectiveness and impact.

How does the evaluation phase relate to the other steps in the Human Performance Technology process?

The evaluation phase is integral to the entire Human Performance Technology process, as it provides continuous feedback and assessment across the analysis, intervention, and implementation steps to ensure the effectiveness of the interventions.

What kind of expertise can one gain through the Human Performance Technology program at Franklin University?

Through the program, one can gain expertise in all steps and phases of the Human Performance Technology process, enabling them to effectively improve performance in various organizations.

How does the Human Performance Technology model contribute to organizational improvement?

The Human Performance Technology model contributes to organizational improvement by providing a systematic framework to identify performance gaps, select appropriate interventions, implement them effectively, and evaluate their impact, leading to enhanced productivity and competence.

Outlines

00:00

🔍 Introduction to Human Performance Technology

Human Performance Technology (HPT) is introduced as a systematic approach to enhance productivity and competence through problem-solving methods, procedures, and strategies. It adopts a holistic view of performance, employing various analyses and interventions to improve it. The goal of HPT is to bridge the gap between desired and actual performance. A model used in HPT consists of four general phases: analysis, intervention selection, implementation, and evaluation. The analysis phase involves identifying performance gaps and their causes, which could be environmental or individual. Interventions can be categorized into environmental or individual strategies. Implementation requires effective strategies, such as partnering with individuals, utilizing consultants, project management, and communication. Evaluation occurs in three forms: formative for process improvement, summative to assess learning and performance improvement, and confirmative to check the impact of interventions. The video script assures that as one progresses through the program at Franklin University, they will gain expertise in these steps and phases, leading to effective performance improvement in organizations.

Keywords

💡Human Performance Technology

Human Performance Technology (HPT) is a systematic approach aimed at enhancing productivity and competence. It is rooted in problem-solving methodologies, employing a variety of methods, procedures, and strategies to improve performance. In the video, HPT is presented as a holistic approach that considers various analyses and interventions to address performance gaps, emphasizing its goal to improve performance across different organizational contexts.

💡Productivity

Productivity in the context of the video refers to the efficiency and effectiveness with which tasks are completed. It is a key outcome that Human Performance Technology seeks to improve. The video mentions productivity in relation to performance gaps, such as the example of customer service representatives handling calls within a desired time frame.

💡Competence

Competence is the ability to perform tasks successfully and is another area that Human Performance Technology aims to enhance. It is tied to the overall performance of individuals or groups within an organization. The video script implies that by improving competence, HPT can lead to better overall performance and outcomes.

💡Performance Gap

The performance gap is a critical concept in HPT, representing the difference between the desired performance and the actual performance. The video uses the example of customer service representatives where the gap is identified as the difference between the target call handling time and the actual time taken.

💡Analysis

Analysis is the first phase in the Human Performance Technology model. It involves identifying the performance gap and understanding its causes, which can be environmental or individual. The video emphasizes the importance of this phase in pinpointing the areas that need improvement before selecting interventions.

💡Intervention

Intervention in HPT refers to the strategies and actions taken to address the identified performance gap. The video outlines two major categories of interventions: environmental and individual. These interventions are designed to improve performance by altering conditions or enhancing skills and knowledge.

💡Environmental Causes

Environmental causes are external factors that can contribute to performance gaps. The video suggests that these causes are considered during the analysis phase of HPT, where the goal is to understand all contributing factors to performance issues, including those outside the individual's control.

💡Individual Causes

Individual causes pertain to factors within the person that may be affecting performance, such as skills, knowledge, or motivation. The video highlights the importance of examining these causes during the analysis phase to inform the selection of appropriate interventions.

💡Implementation

Implementation is the phase where the selected interventions are put into action. The video discusses strategies for effective implementation, including partnering with individuals across the organization, using consultants, project management, and communication to ensure everyone is aligned with the changes.

💡Evaluation

Evaluation in the context of HPT is the process of assessing the effectiveness of the interventions. The video describes three forms of evaluation: formative, which provides feedback for improvement; summative, which assesses learning and performance improvement; and confirmative, which checks the overall impact and efficiency of the interventions.

💡Holistic Approach

A holistic approach in HPT means considering all aspects of performance, not just isolated elements. The video emphasizes that HPT looks at the big picture, including various analyses and interventions, to improve performance comprehensively.

Highlights

Human Performance Technology is a systematic approach to improving productivity and competence.

It involves problem-solving using a suite of methods, procedures, and strategies.

The goal of human performance technology is to improve performance holistically.

The human performance technology model consists of four general phases.

The first phase is analysis, which includes identifying the performance gap.

Analysis also involves determining the causes of the performance gap, which can be environmental or individual.

The second phase is selecting an intervention, which can be environmental or individual.

Interventions can include various strategies and techniques.

The third phase is implementing the intervention effectively.

Implementation strategies may involve partnering with individuals, using consultants, project management, and communication.

The fourth and final phase is evaluation, which can take three major forms: formative, summative, and confirmative.

Formative evaluation provides feedback to improve the process.

Summative evaluation checks if the intervention is working and if performance is improving.

Confirmative evaluation assesses the effectiveness, efficiency, and impact of the intervention.

Evaluation happens across all steps in the human performance technology process.

Graduates of the program will gain expertise in every step and phase of the model.

Human performance technology can effectively improve performance in organizations.

Franklin University offers a program in instructional design and performance technology.

Transcripts

what is human performance technology

this is a question that you'll likely

receive as you continue your Graduate

Studies at Franklin University and

you'll probably receive that same

question as a professional in the field

and you'll be able to build on your

knowledge about human performance

technology as you progress through the

program so first let's define human per

performance

technology it is a systematic approach

to improving productivity and comp

competence it is problem solving using a

suite of methods procedures and

strategies it's important to note that

human performance technology takes a

very holistic look at performance and

can use many different kinds of analyses

and interventions to really improve

performance and that's the goal of human

performance technology is to improve

performance one of the models that you

will use in your studies and in your

work as a performance technologist is

the human performance technology

model now there are four General phases

within this model and we'll kind of

describe each of these phases briefly

with an acknowledgement that this model

is much more in depth than our overview

here now the first phase or step in the

model is analysis and there are two

major things that you would do in this

analysis the first is to really figure

out what the performance Gap is and to

find out what that performance Gap is

you take a look at the desired

performance versus the actual

performance for example if you're

working with a group of customer service

representatives and the goal is to have

those Representatives handle their phone

calls on average uh for 3 minutes each

call well if that group is actually

performing at around 3 minutes and 45

seconds per call then there's some a gap

of 47 seconds once you know what that

Gap is the next thing to really analyze

and take a look at are the

causes these can be environmental causes

or individual causes so as soon as you

know what the performance Gap is and

what the causes of that Gap are the next

step is to select an intervention and

these interventions can really have two

major categories they can be

environmental or they can be individual

those are the two levels of course there

are many different strategies and

different techniques that can be used

for each of those but again those are

the general categories that you can use

the next step is to implement that

intervent and there are several

strategies for doing this effectively

partnering with individuals across the

organization and even outside the

organization using Consultants to help

Define and use effective processes

project management to keep the

implementation on track and

communication to make sure everyone is

on board and understands what's

happening the final step or phase in

this model is evaluation and this really

takes three major forms the first is

formative and this means that you

evaluate what's happening to get

feedback and improve the process summi

of really helps you to see whether it's

working whether people are actually

learning or the performance is improving

and then confirmative that really checks

to see the effectiveness or efficiency

or the impact of what's been done this

evaluation really happens across the

entire other three steps in the process

but as you go through the program you'll

gain expertise at every one of these

steps and phases and you'll find that

you're able to improve performance very

effectively in the organizations that

you work in so this has been a basic

introduction to what human performance

technology is and we will continue to

share more videos on topics of interest

in the instructional design and

performance technology program at

Franklin University