What is Human Performance Technology?

Summary

Human Performance Technology (HPT) is a systematic approach to enhance productivity and competence by addressing performance gaps through various analyses and interventions. The HPT model consists of four phases: analysis to identify performance gaps and their causes, selection of appropriate environmental or individual interventions, implementation of these interventions with effective strategies and partnerships, and evaluation through formative, summative, and confirmative methods. This process aims to improve organizational performance, and expertise in these steps is developed through the program at Franklin University.

Takeaways

• 🔍 Human Performance Technology (HPT) is a systematic approach to improving productivity and competence.
• 🧩 HPT involves problem-solving using various methods, procedures, and strategies.
• 🌟 The goal of HPT is to enhance performance through a holistic view of the issues.
• 🔎 The HPT model consists of four general phases: analysis, intervention selection, implementation, and evaluation.
• 📊 In the analysis phase, the performance gap is identified by comparing desired performance with actual performance.
• 🔍 Causes of the performance gap are analyzed, which can be environmental or individual.
• 🛠 Interventions can be categorized into environmental or individual strategies, with various techniques available for each.
• 🤝 Implementation involves partnering with individuals, using consultants, project management, and effective communication.
• 📈 Evaluation occurs in three forms: formative (for feedback and improvement), summative (to see if learning or performance is improving), and confirmative (to check effectiveness and impact).
• 🏆 The HPT process is designed to improve performance effectively in organizations.

Q & A

What is Human Performance Technology?

Human Performance Technology is a systematic approach to improving productivity and competence by solving problems using various methods, procedures, and strategies. It takes a holistic look at performance and employs different analyses and interventions to enhance it.

What are the main goals of Human Performance Technology?

The main goal of Human Performance Technology is to improve performance by identifying and addressing performance gaps through a suite of analyses and interventions.

What is the first phase in the Human Performance Technology model?

The first phase in the Human Performance Technology model is Analysis, where you determine the performance gap by comparing desired performance with actual performance and identify the causes of that gap.

What are the two major things to do in the Analysis phase of the model?

In the Analysis phase, the two major things to do are to figure out the performance gap and to identify the causes of that gap, which can be environmental or individual.

What are the two major categories of interventions in Human Performance Technology?

The two major categories of interventions in Human Performance Technology are environmental and individual interventions, which encompass various strategies and techniques to address performance issues.

What is the purpose of selecting an intervention in the Human Performance Technology process?

The purpose of selecting an intervention is to address the identified performance gap and its causes by choosing appropriate strategies and techniques that can be environmental or individual in nature.

How is the implementation phase carried out in the Human Performance Technology model?

The implementation phase involves partnering with individuals across the organization, using consultants, employing project management, and ensuring effective communication to keep the process on track.

What are the three major forms of evaluation in the Human Performance Technology model?

The three major forms of evaluation are formative, summative, and confirmative. Formative evaluation provides feedback for improvement, summative evaluation checks if the process is working and if performance is improving, and confirmative evaluation assesses the overall effectiveness and impact.

How does the evaluation phase relate to the other steps in the Human Performance Technology process?

The evaluation phase is integral to the entire Human Performance Technology process, as it provides continuous feedback and assessment across the analysis, intervention, and implementation steps to ensure the effectiveness of the interventions.

What kind of expertise can one gain through the Human Performance Technology program at Franklin University?

Through the program, one can gain expertise in all steps and phases of the Human Performance Technology process, enabling them to effectively improve performance in various organizations.

How does the Human Performance Technology model contribute to organizational improvement?

The Human Performance Technology model contributes to organizational improvement by providing a systematic framework to identify performance gaps, select appropriate interventions, implement them effectively, and evaluate their impact, leading to enhanced productivity and competence.