STRATEGI MENGATASI KONFLIK | CARA MENGELOLA KONFLIK | CONFLICT RESOLUTION | FANNY WINARA

Summary

This video script discusses the importance of conflict resolution in collaborative work environments. It introduces five strategies for handling conflicts, developed by Kenneth Thomas and Ralph Kilmann in 1978, which are based on an individual's tendency to either prioritize others' interests or their own. The strategies include avoiding conflict, accommodating, competing, collaborating, and compromising. Each has its advantages and is suited to different situations. The script uses real-life examples to illustrate these approaches, emphasizing the need for effective conflict management to maintain harmonious relationships and productivity.

Takeaways

• 😀 Collaboration ability is highly valued in business as it fosters trust, relationships, innovative solutions, and productivity.
• 😥 Conflicts at work can arise from differences in opinions, goals, or values, leading to strained professional or personal relationships and a toxic work environment.
• 🛑 The ability to handle conflicts is crucial for successful collaboration and maintaining harmonious relationships.
• 🤝 In 1978, Kenneth Thomas and Ralph Kilmann introduced five strategies for dealing with conflicts based on an individual's tendencies towards cooperation or assertiveness.
• 🏃 Avoiding conflict is a strategy where neither one's own nor the other party's interests are met, suitable for trivial issues or when the benefits of resolving the conflict are not greater than the risks.
• 💁‍♀️ Accommodating others by setting aside one's own interests is known as the accommodating approach, which can be useful when dealing with more powerful individuals or to avoid complaints and anger.
• 💪 The competitive or aggressive approach prioritizes one's own interests over others, often used when defending against unjust treatment or in crisis situations, but can be exhausting and damaging to long-term relationships.
• 🤝 Collaborating or synergizing is the most recommended strategy where both parties' interests are considered, leading to win-win outcomes and is particularly effective when dealing with complex issues and high risks.
• 🤲 Compromise is a temporary solution where both parties only achieve part of their goals, suitable when time is limited, and a quick resolution is needed, but it should be a stepping stone towards collaboration to avoid long-term dissatisfaction.
• 🤗 The key to resolving conflicts lies in understanding when to fight and when to avoid conflict, as wise individuals not only solve problems but also know how to prevent them.

Q & A

What is the importance of conflict resolution skills in teamwork?

Conflict resolution skills are crucial in teamwork as they help build trust and relationships, create innovative solutions, and enhance productivity. Poor conflict management can lead to strained professional relationships, unhealthy work environments, and decreased decision-making quality, ultimately reducing productivity.

What are the two key dimensions that influence how individuals handle conflicts according to Kenneth Thomas and Ralph Kilmann?

The two key dimensions are the tendency to prioritize others' interests, marked by cooperative behavior and willingness to work together, and the tendency to prioritize one's own interests, marked by assertive behavior to openly express aspirations or advocate for one's own interests.

What are the five strategies introduced by Thomas and Kilmann for handling conflicts?

The five strategies are: avoiding conflict, accommodating, competing, collaborating, and compromising.

Why might someone choose to avoid conflict in a situation?

Avoiding conflict might be chosen when the issue is not important or trivial, the benefits of resolving the conflict do not outweigh the potential risks, or when there is no long-term need for cooperation.

What is an example of the accommodating approach in handling conflict?

An example of the accommodating approach is when someone prioritizes others' interests over their own, often starting with giving behavior, which can lead to a more open and cooperative relationship.

Why might the competitive approach be chosen in conflict resolution?

The competitive approach might be chosen when dealing with principle matters, when one needs to defend oneself or when the situation is critical and urgent. It is often a last resort due to its potential to damage relationships.

Can you provide a real-world example of the collaborative approach in conflict resolution as mentioned in the script?

Yes, the script mentions Bluebird, a traditional taxi company, which collaborated with Gojek to launch Go Bluebird, a service that provides online booking with competitive pricing and maintains high service standards, leveraging Bluebird's reputation for training and developing its drivers.

What is the main drawback of using the competitive approach in the long term?

The competitive approach can lead to relationships deteriorating because it may make others feel ignored or unvalued, making it difficult to restore trust and maintain long-term relationships.

Why is the compromising strategy considered a temporary solution in conflict resolution?

Compromising is a temporary solution because it involves both parties only achieving part of their goals or interests, and it may not fully satisfy either side, potentially leading to future conflicts if not managed properly.

What advice does the script give on choosing the right conflict resolution strategy?

The script advises analyzing the situation first before deciding on the appropriate conflict resolution strategy, as different situations require different approaches. It also emphasizes the importance of understanding when to fight and when to avoid conflict for effective teamwork.