How to Give Constructive Feedback - Full Role play | Xenium HR

Summary

In the script, an individual confronts Brandon about feeling unsupported and unappreciated after a previous interaction. They express a desire to be helpful and ask for earlier communication of any issues to resolve them together. Brandon acknowledges his stress and agrees to be more proactive in the future. The conversation emphasizes the importance of open dialogue and teamwork to prevent misunderstandings.

Takeaways

• 😕 The speaker felt offended and confused by Brandon's comment about not being supportive or a team player.
• 🗣️ The speaker expressed a desire to be helpful and supportive, and offered to take care of a task for the client.
• 📝 The speaker requested the client's information to proceed with the task.
• 🤔 The speaker encouraged Brandon to communicate early when feeling unsupported to resolve issues together.
• 👂 The speaker showed interest in understanding Brandon's perspective and the reasons behind his feelings.
• 🤝 The speaker suggested creating an agreement on how to work together to prevent future misunderstandings.
• 😰 Brandon admitted to being stressed and overwhelmed, which may have influenced his comment.
• 💪 Brandon committed to being more proactive in communicating when feeling overwhelmed in the future.
• 🔄 The speaker emphasized the importance of open dialogue to prevent similar situations from happening again.
• 👍 The speaker appreciated Brandon's willingness to improve communication and work together more effectively.

Q & A

What was the main issue discussed in the conversation?

The main issue discussed was Brandon feeling unsupported and not perceiving the speaker as a team player, which led to a misunderstanding and offense.

How did the speaker respond to Brandon's comment?

The speaker felt offended and confused, but expressed a desire to be supportive and asked for the client's information to help with the task.

What was the speaker's suggestion for improving communication?

The speaker suggested that Brandon should communicate earlier when he's not feeling supported, so they can work through issues together.

Why did Brandon feel the way he did?

Brandon was stressed out and overwhelmed, which caused him to react negatively.

What agreement did they discuss to prevent future misunderstandings?

They discussed creating an agreement on when and how they will work together to avoid getting overwhelmed and stressed out.

What proactive step did the speaker ask from Brandon?

The speaker asked Brandon to be more proactive when he starts to feel overwhelmed and communicate that ahead of time.

How did the speaker express their willingness to help?

The speaker expressed their willingness to help by saying they would be happy to assist and appreciated open dialogue to prevent past issues.

What was the overall tone of the conversation?

The overall tone was constructive and focused on resolving misunderstandings and improving teamwork.

What was the speaker's reaction to Brandon's admission of being overwhelmed?

The speaker acknowledged Brandon's stress and encouraged clear communication to prevent such incidents in the future.

What was the speaker's ultimate goal in this conversation?

The speaker's ultimate goal was to clarify misunderstandings, improve communication, and foster a supportive and proactive working relationship.