#rdrtalks | Sipsip na Empleyado, Umasenso?

Reymond "Boss RDR" delos Reyes
29 Aug 202418:28

Summary

TLDRThe transcript details an inspiring story of an ambitious employee who rose to a top executive position through dedication and hard work. It emphasizes the importance of initiative, discipline, and empathy in leadership. The speaker shares personal experiences, from overcoming financial challenges to transforming a business during a pandemic, and offers advice for aspiring entrepreneurs. The narrative concludes with an invitation for franchising opportunities with Mad Cafe and Mad House Design Studio, highlighting the brand's commitment to creativity and functionality in design.

Takeaways

  • πŸš€ The speaker emphasizes the importance of initiative and ambition, stating that employees should think and act like business owners to drive success.
  • πŸ’‘ The story of the speaker's career progression from an employee to a top executive at Madcafe PH illustrates the power of hard work and commitment.
  • 🀝 The speaker highlights the need for employees to understand the perspective of their bosses and to offer solutions that add value to the company.
  • πŸ’Ό The transcript reveals the significance of being proactive, pointing out wrongdoings, and suggesting improvements as a path to recognition and promotion.
  • 🏑 The speaker shares a personal journey from a financially challenged background to becoming a successful business owner, underscoring the importance of determination and perseverance.
  • πŸ—£οΈ Effective communication and the ability to work with people of different ages and backgrounds are key to the speaker's success.
  • πŸ’‘ The speaker stresses the importance of discipline, showing up even when not feeling prepared, and being a constant presence as a role model for others.
  • πŸ€” The transcript encourages employees to think like business owners, considering the company's revenue, operations, and finances, as well as the well-being of colleagues.
  • πŸ’Ό The speaker discusses the qualities of a good boss, including empathy, respect, open-mindedness, and being an inspirational example.
  • 🏒 The speaker promotes their businesses, Madcafe PH and Mad House Design Studio, offering franchise opportunities and design consultations, respectively.

Q & A

  • What is the significance of being proactive and pointing out right and wrong in the workplace according to the transcript?

    -Being proactive and able to point out right and wrong is significant as it demonstrates initiative and a clear understanding of what is expected in the workplace, which can lead to recognition and potential leadership roles.

  • How did the speaker's role evolve from an employee to one of the company's top positions at Madcafe PH?

    -The speaker began her career as an employee at Madcafe PH and through exceptional contributions and relentless effort, she rose to one of the company's top positions, highlighting her commitment and expertise.

  • What is the importance of thinking like a boss even when you are an employee, as mentioned in the transcript?

    -Thinking like a boss is important because it allows employees to understand the bigger picture, align their goals with the company's vision, and take responsibility beyond their immediate tasks, which can lead to growth and recognition within the organization.

  • What advice does the speaker give about being ambitious and offering value to your employer?

    -The speaker advises being ambitious and offering value by understanding what your boss might offer and what you can provide in return, emphasizing the importance of hard work and dedication to show your worth.

  • How did the speaker's background as a company driver's daughter and a typical housewife's son influence her work ethic and ambitions?

    -The speaker's background, with a hardworking company driver for a father and a typical housewife for a mother, instilled in her a strong work ethic and the ambition to become a business owner, despite the financial challenges her family faced.

  • What was the speaker's initial reaction to seeing a young CEO, and how did it motivate her?

    -The speaker was inspired upon seeing a young CEO and was motivated to apply for a job at the store, despite the initial role being far from her ultimate goal of becoming a business owner.

  • What is the speaker's view on having no limitations in one's mind to achieve success?

    -The speaker believes that to be successful, especially in business ownership, one must have no limitations in their thinking and must be able to find ways to overcome every challenge they encounter.

  • How did the speaker's role as a videographer contribute to her eventual position as Chief Strategy Officer?

    -The speaker's role as a videographer, where she was accustomed to looking through a camera lens to tell stories, contributed to her strategic thinking as a Chief Strategy Officer, as she now looks through the 'lens' of the company's vision and goals.

  • What does the speaker mean by being 'sipsip' in a good way, and why is it important for employees?

    -Being 'sipsip' in a good way means being proactive, performing well, and delivering results. It's important for employees because it shows initiative and the ability to take on responsibilities, which are qualities that employers look for in potential business partners.

  • How does the speaker define a good boss, and what qualities should they possess according to her?

    -A good boss, according to the speaker, should have empathy, respect for their employees, be inspirational, and set a positive example. They should also be open-minded, listen to different perspectives, and be willing to hear suggestions from various departments.

Outlines

00:00

πŸš€ Journey from Employee to Executive

The speaker discusses the importance of having an entrepreneurial mindset even as an employee. They share their personal story of rising from a regular employee to a top executive position at Madcafe PH through exceptional contributions and relentless effort. The speaker emphasizes the need to think like a boss, to be proactive, and to correct wrongs while also highlighting the right actions. They also talk about the significance of ambition and the willingness to learn and grow, which are key to achieving success in the business world.

05:01

🌟 The Power of Positive 'Epal' and Discipline

This paragraph delves into the concept of 'epal' or self-promotion in a positive light. The speaker explains that to become wealthy, one must be willing to 'epal' in a way that is genuine and beneficial to both the individual and the company. They also stress the importance of discipline, stating that it is not enough to be motivated; one must also be disciplined. The speaker shares their experience of working with people of various ages and backgrounds, highlighting the need for flexibility and the ability to communicate effectively with different demographics. They also discuss the importance of showing up and being present, even when challenges arise.

10:02

πŸ› οΈ Overcoming Challenges and Leading by Example

The speaker recounts their experience during the pandemic, where they took the initiative to approach their boss with solutions to keep the business afloat. They discuss the importance of understanding the boss's perspective and the need to communicate effectively. The speaker also shares their approach to handling complaints and the importance of self-awareness in the workplace. They emphasize the need for employees to think like business owners and to take responsibility for their actions, as these traits are highly valued by employers.

15:03

πŸ† Achieving Success and Empowerment

In this paragraph, the speaker talks about their personal achievements, including providing for their family and siblings' education. They express gratitude for the lessons learned and the opportunities to give back to their family. The speaker also extends an invitation to viewers to explore franchising opportunities with Madcafe and to reach out for interior design and construction services through Mad House Design Studio. They conclude with a message of hope and encouragement for business owners to find success and satisfaction in their ventures.

Mindmap

Keywords

πŸ’‘Employee Initiative

Employee initiative refers to the proactive behavior of an employee who takes action without waiting for instructions from management. In the video, the speaker emphasizes the importance of being a 'sipsip' or proactive employee who initiates things, points out wrongdoings, and suggests improvements. This is illustrated by the speaker's own career trajectory, where she started as an employee and through exceptional contributions and relentless effort, rose to one of the company's top positions.

πŸ’‘Ambition

Ambition is the strong desire to achieve something, often requiring determination and hard work. The video's speaker discusses her personal ambition to be a business owner someday, which she communicated to her father despite the family's financial challenges. This ambition is a driving force in her career, leading her to take on various responsibilities and eventually become a pivotal figure in the company's success.

πŸ’‘Discipline

Discipline in the context of the video refers to the ability to maintain a strict regime of work and training, whether it is required or not. The speaker mentions that discipline is crucial for success, emphasizing that one must show up and perform, regardless of the circumstances. This is exemplified by her own commitment to being present and accountable, even when her boss is not around.

πŸ’‘Empathy

Empathy is the ability to understand and share the feelings of others. The video speaker talks about the importance of having a boss who has empathy for their employees, respecting and valuing their contributions. This is tied to the theme of good leadership, where the boss is seen as someone who can inspire and motivate the team by understanding their struggles and achievements.

πŸ’‘Business Ownership

Business ownership is the act of owning and operating a business. The video's speaker expresses her aspiration to be a business owner and the steps she took to learn the ropes of the business, such as applying for a videography job and eventually becoming a Chief Strategy Officer. The narrative shows how her ambition to own a business led her to take on various roles and responsibilities within the company.

πŸ’‘Leadership

Leadership is the act of leading a group of people or an organization. The video discusses the qualities of a good leader, such as being a source of inspiration, setting an example, and having empathy. The speaker's journey from an employee to a top executive demonstrates the leadership qualities she developed, such as taking initiative, being disciplined, and having a clear vision for the company.

πŸ’‘Financial Stability

Financial stability refers to having a secure and sufficient income to cover living expenses and financial obligations. The speaker in the video mentions her goal to achieve financial stability for her family, which is a driving force behind her work ethic and ambition. This concept is central to her narrative of personal growth and success.

πŸ’‘Responsibility

Responsibility is the state of being accountable for one's actions. In the video, the speaker talks about the responsibilities she has as a business owner and a family member. She emphasizes that with great power comes great responsibility, and she takes her role seriously, ensuring that she provides for her family and leads her company effectively.

πŸ’‘Customer Service

Customer service is the provision of assistance to customers before, during, and after a purchase. The video's speaker discusses the importance of understanding and addressing customer complaints, which is a critical aspect of providing good customer service. She shares her experience of dealing with customer issues during the pandemic, which helped her to improve the business's service delivery.

πŸ’‘Team Alignment

Team alignment refers to the process of ensuring that all team members are working towards the same goals and understanding their roles within the organization. The speaker in the video talks about creating the 'Mad Way Principle' to align her team's efforts and ensure that everyone is focused on serving the customer and achieving the company's vision.

πŸ’‘Franchise

A franchise is a business operation that is owned and controlled by the parent company but operated under a license by a third party. The video speaker mentions that her company, Mad Cafe, is open to franchising, which allows for the expansion of the business nationwide. This concept is part of the company's growth strategy and offers opportunities for others to become business owners.

Highlights

Emphasized the importance of having an entrepreneurial mindset even as an employee.

Highlighted the significance of initiative-taking and identifying right and wrong actions in the workplace.

Shared a personal career journey from an employee to one of the company's top positions at Madcafe PH.

Stressed the value of understanding both the employee and employer perspectives.

Discussed the ambition to become a business owner despite financial challenges.

Mentioned the importance of hard work and perseverance in achieving success.

Shared insights on how to stand out as an employee with a business owner's mindset.

Described the transition from a videographer to a Chief Strategy Officer.

Explained the concept of 'Epal' in a good way to enrich employees' lives.

Shared the story of how a young CEO inspired the speaker to apply for a job.

Highlighted the need for employees to have no limitations in their thinking.

Discussed the importance of patience and discipline in achieving long-term goals.

Shared advice on how to communicate effectively with people of different ages and positions.

Emphasized the need for discipline and showing up even when not prepared.

Provided tips on how to handle and give feedback to bosses effectively.

Described the transformation of Madcafe PH during the pandemic and the speaker's role in it.

Shared the creation of the 'Mad Way' principle to align employees and improve service.

Highlighted the importance of empathy and respect in leadership.

Discussed the qualities of a good boss, including being inspirational and setting an example.

Encouraged employees to think like business owners and take responsibility.

Shared personal stories of providing for family and the importance of hard work.

Announced opportunities for franchising Madcafe PH and services of Mad House Design Studio.

Ended with a message of gratitude and hope for business owners to find success and satisfaction.

Transcripts

play00:00

kahit na empleyado ka Dapat utak may ar

play00:02

ka ganon Yes Karaniwan kasi yung mga

play00:04

ganyang klase ng empleyado kayo yung mga

play00:06

sipsip eh Nagmumukha ka si sipsip kasi

play00:08

you always initiate things you always

play00:10

point out the wrong doings you always

play00:13

point out What is correct What is wrong

play00:15

what is right sai lumba Began her career

play00:17

at madcafe PH as an employee and through

play00:20

her exceptional contributions and

play00:22

relentless effort Rose to one of the

play00:24

company's top positions her significant

play00:26

role in driving the success of madcafe

play00:28

PH highlights her commitment and

play00:30

expertise making her a pivotal figure In

play00:33

The company's achievements hindi lang

play00:34

ako nag-iisip as an employee eh Iniisip

play00:37

ko rin kung ano yung iniisip ng boss ko

play00:38

ambisyosa ka na interm mitia ka pa ano

play00:41

yung kaya kong i-offer sa kanya para

play00:43

masabi niya ah ito yung work ng taong to

play00:45

nanghihimasok ka sa trabaho na may

play00:46

trabaho Oo

play00:48

ganon Dae 10 lang yung hina-handle ko

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tos Parang 100 people na mahigit San ng

play00:53

empleyado mo at ikaw ang isa sa

play00:55

nagpalaki ng kumpanya ninyo kung gusto

play00:57

mong yumaman dapat Epal ka in a good way

play01:00

ung good way na pag-eepal kailangan kung

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lahat ng empleyado kagaya mo yayaman ni

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ang mga

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empleyado Anong pakiramdam na dati kang

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empleyado ngayon ay isa ka na sa mga

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executive kahit ako mismo Boss na

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bibilib ako sa sarili ko na nandito po

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ako in front of you Bakit sa palagay mo

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pang rdr Talks ang istorya ng isang

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empleyado kasi before pagka-graduate ko

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demanding ako eh Sabi ko talaga sa nanay

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ko kasi syempre financially challenge po

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yung yung family ko Gaano kayo ka-

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financially challenge well yung father

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ko po is a very hard working na company

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driver and Typical na housewife si tatay

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driver si nanay nasa bahay Yes Saan kay

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nakatira sa uo po Novaliches Quezon City

play01:42

and then may tatlo po akong kapatid Sabi

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ko po talaga sa tatay ko kailangan

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maging business owner ako someday pero

play01:48

paano mo magagawa yun nak Wala naman

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akong mapamahiing lang pag-aaral mo Sabi

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ko Ako bahala sa atin pagsusumikapan ko

play01:55

kung paano mo pinagsumikapan ngayon kung

play01:57

paano ko nakita Lumaki ako at hindi si

play02:00

ng tinuro mo sa akin bilang isang ama So

play02:03

bilang isang empleyado na wala kang

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panimula eh pero you gym also to be part

play02:07

of a company or to have a Legacy in the

play02:09

future pero paano yun habang nag-scroll

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ako nakita ko Ong isang CEO na yang

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parang 18 years old pa lang siya or 20

play02:15

years old pa lang siya pagkatingin ko

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talaga sabi ko noun sa friend ko hala

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ganito yung nai-imagine ko eh pero paano

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niya nagawa yun so immediately Pumunta

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ako doun sa store niya I need to apply

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Sabi ko is there open po na hiring ang

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job ganyan Sabi nila Meron videography

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kasi gra po akong communication arts so

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videography Okay Sige pwede na '

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Magsisimula ako doon hindi ba pagiging

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sobrang ambisyosa naman yan na gusto

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mong pamanahan ka ng isang kumpanya

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maging may-ari ka na ikaw nag-aapply ka

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lang ng trabaho for you to be a

play02:44

successful business owner Kailangan

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talaga wala kang limitasyon in your head

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everything kailangan naiisip mo meron

play02:49

kang paraan sa bawat challenges na

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nakikita mo ikaw yung empleyado na ang

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intensyon mo maging may-ari Yes ' ba

play02:55

sabi ko nga po I started as videographer

play02:57

Ang layo nun eh t's magiging chief ako

play03:00

someday kahit sino sa paligid ko

play03:01

nagtataka Paano mo gagawin yun bilang

play03:03

isang batang direktor noon Syempre Sanay

play03:06

ako tumingin sa lente ng camer sanay

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akong tumingin kung anong storya yung

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gusto kong mabuo yun din pa rin naman

play03:10

yung ginagawa ko ngayon bilang isang

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Chief strategy officer Para akong

play03:14

nakatingin sa isang lens ng camera na

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Tinitignan ko kung paano ko gagawin o

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bibigay Yung istorya ng kumpanya kung

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paano ko ipapakita sa kanila yung vision

play03:21

na gusto naming mangyari in the industry

play03:24

ng interior design and construction even

play03:26

ng franchising or ng food industry Sabi

play03:28

ko nga paka elera koo ambisyosa ako so

play03:30

Gusto ko isa ako sa mga taong nagbago ng

play03:32

pananaw sa isang industriya Karaniwan

play03:35

kasi yung mga ganyang klase ng empleyado

play03:36

kayo yung mga sipsip eh Nagmumukha ka

play03:38

kasing sipsip kasi you always initiate

play03:40

things you always point out the wrong

play03:43

doings you always point out What is

play03:45

correct What is wrong what is right kung

play03:47

gusto mong makita ka ng boss number one

play03:50

maging sipsip ka in a good way Yes Ikaw

play03:52

dapat yung tipo ng sipsip na pagka

play03:55

kailangan i-perform kailangan

play03:56

mag-deliver kailangan gumawa ng trabaho

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n Diyan ka lagi Yes because yun yung

play04:01

hinahanap ng mga may-aring kakampi nila

play04:04

sa negosyo nila kasi ' ba nowadays po

play04:06

ang daming nagsasabi like in today's

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Generation I think Gusto ko ng mataas na

play04:09

sahod ah lipat ulit ako dito kasi mas

play04:11

maganda benefit nito eh talo ng talo ng

play04:13

trabaho Anong solusyon doon tinuro

play04:14

saakin ng tatay ko yun eh anak hindi mo

play04:16

makukuha ng mabilisan ng isang bagay

play04:18

kailangan mong trabahuhin pasensya at

play04:20

disiplina yung kailangan mong ipairal sa

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utak mo doun mo makikita kung ano yung

play04:24

magiging bunga ng pinaghirapan mo kaya

play04:26

sinabi ko after 6 months Anong gusto

play04:28

kong salary Gusto ko ganito na ako

play04:30

narating mo sobra pa pero kung gusto ko

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yung ganung sahod Paano ko yun makukua

play04:34

sabi ko nga ' ba employee and business

play04:36

owner Parehas kasi yung iniisip ko sa

play04:38

utak ko eh so hindi lang ako nag-iisip

play04:40

as an employee eh Iniisip ko rin kung

play04:42

ano yung iniisip ng boss ko kumbaga

play04:43

ambisyosa ka na interm mitia ka pa ano

play04:46

yung kaya kong i-offer sa kanya para

play04:48

masabi niya ah ito yung worth ng taong

play04:50

to nanghihimasok ka sa trabaho na may

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trabaho Oo Ganon hindi ba kay palalan

play04:54

yan eh W Yun yung nakikita ko eh klaro

play04:57

sa utak ko kung ano yung gusto kong

play04:58

mangyari the future Gusto ko ito yung

play05:00

kumpanyang makikilala sa industriya na

play05:02

to na we change people's lives Gusto

play05:04

kong maging part ng something big so

play05:06

dati 10 lang yung hina-handle ko t's

play05:08

Parang ngon 100 people na mahigit s ng

play05:10

empleado mo Yes Yes po at ikaw ang isa

play05:12

sa nagpalaki ng kumpanya ninyo Yes Yes

play05:14

po kung gusto mong yumaman dapat Epal ka

play05:17

in a good way so ano yung good way na

play05:18

pag-eepal kailangan totoo intensyon mo

play05:20

muna makikita nila yung kahit walang

play05:22

nakatingin sayo malalaman nila kung tama

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yung ginagawa mo Or Hindi pero I never

play05:25

thought na magiging Chief ako Ang sabi

play05:27

ko lang One day I wanted to be part of

play05:29

something big for you to reach that

play05:31

kailangan mo magkaroon ng strong

play05:32

intensyon na totoo sa kung e-epal ka

play05:34

dapat ang intensyon mo maganda Yes bukod

play05:37

doun pangalawa sa akin kasi the

play05:38

knowledge Galing akong ano eh

play05:40

communication hindi ako graduate ng

play05:42

Master's degree of business pero nandun

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yyung respeto ko sa mga taong nasa

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paligid ko at lahat sila pinakikinggan

play05:47

ko kung ano rin yung nakikita nilang

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tama at kung ano yung mali I work with

play05:51

different ages I work with super young

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like 21 years old May 20 years old may

play05:55

mga interns na 19 18 and I also work

play05:58

with 54 years old may meron ding 70

play06:00

years old kailangan flexible ka Yes yung

play06:02

mga tao sa paligid ko Paano mo nagagawa

play06:04

na nakakausap mo yung iba-ibang ages You

play06:06

have to communicate tama intensyon

play06:09

pangalawa marunong ka at matuto ka dapat

play06:11

makisama sa kahit anong klase ng tao Yes

play06:13

Yes number three disiplina hindi na

play06:15

sapat yung motibasyon lang eh kailangan

play06:17

may discipline Ka by Blood by oxygen ko

play06:19

yun nilalang up ko yung discipline e

play06:20

breath sleep discipline Yes kahit anong

play06:22

mangyari You have to show up may mga

play06:24

times na talagang wala yung boss ko and

play06:26

talagang Nandiyan yung problema hindi

play06:27

ako prepared pero I need to show kasi

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yun naman importante doun eh kahit hindi

play06:31

ka handa basta nandun ka nakita yung

play06:32

presensya mo ng mga tao sa paligid mo

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you will set as an example Anong gusto

play06:36

mong sabihin sa mga empleyadong

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reklamador Before po tayong magreklamo

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we have to understand yung mga boss din

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natin check on your boss baka sakali

play06:42

nahirapan din sila kagaya natin sila din

play06:45

mismo marami silang gustong gawin pero

play06:46

hindi nila alam kung paano nila gagawin

play06:48

on a daily basis maybe Baka may Kaya

play06:50

kayong pag-usapan kasi ganun ginawa ko

play06:52

sa boss ko e ako mismo pinagsasabihan ko

play06:53

boss ko sa ugali niya It's okay na

play06:56

minsan pagalitan mo ang boss mo kung

play06:57

tama ka if Alam mo naman na nakakabuti

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sa kumpanya Ba't di mo sasabihin ' ba

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kapag nakita mo yung mali siya agad yung

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bibigyan mo ng feedback siya agad yung

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kakausapin mo Diretso ka sa kanya yun

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Yung gusto nila pero di mo na iisipin

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kung ano pa yung masasabi sayo kasi yun

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yung n ikakabuti ng negosyo niyo eh Kung

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halimbawa ikaw naman yung nasa

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pinakababa which is nangyari SAO wala ka

play07:15

pang leadership role Ano yung

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pinakamagandang pag-epal pagsisipsip na

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pupwede mong gawin para ma-promote ka

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Titignan mo muna yung paligid mo ano

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yung pwedeng maw on ano yung pwedeng

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ma-improve Saan tayo pwedeng mag-start

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have that initiative Yes to act improve

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yung workplace Yes dapat you have the

play07:32

self awareness din talaga iin mo sarili

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mo kung ano yung mga bagay na kaya mo

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ano yung mga bagay na hindi mo kaya from

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there ika-cancel

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nagiging Angel and Demons niya eh malaki

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yung responsibility mo kahit hindi ikaw

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yung pinaka CEO eh so kapag may naiisip

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yan Ikaw yung unang influence na

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maririnig niya eh So you have to ask the

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right questions or initiate and get the

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right words yung pasensya niya mabilis

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lang eh usually CEO talaga maikli

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Pasensya gusto nila masabi mo agad kung

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ano yung kailangan demand talaga sila

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tayo bilang supporter We also have to

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manage them ganon Yes Hindi bkit may

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manager ka yung manager mo lang yung

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magma-manage SAO dapat e Paano kung ayaw

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in Communication po talaga kailangan

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ninyung pag-usapan Moon Ang hirap Ilang

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years bago ko nakuha yung trust kasi

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hindi mo naman sila masisisi binuo nila

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yung business eh on their own Ako nga

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yung walang kapital eh skills ng meron

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ako so Syempre tingin yan sayo sino ka

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pa paniniwalaan ko So you have to work

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on it years bago ko siya nakuha kung

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gusto mong makita ka ng boss mo

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kailangan magpapansin ka talaga at dapat

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Kumuha ka ng maraming trabaho ang tanong

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Nakakapagod ba Oo naman Nakakapagod ang

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tanong Mahirap ba Oo naman mahirap pero

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at least may premyong kap palit mm Sige

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Kwento mo sa amin ano yung mga unang

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ginagawa mo nung nasa pinakababa ka pa

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freelance pa nga lang po ako noun eh

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Hindi pa talaga ako part ng company pero

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akong biay ng boss ko n time na yun

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nagpa-pot siya eh bitbit ko yung mga

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camera ang lalaki nagshu-shoot ako sa

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kanya nag-eedit ako and then nangyari

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yung pandemic ang daming nag-resign ang

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daming nawala ang daming nagreklamo

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Bakit ganito bakit ganyan pero ako yung

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unang tao ang lumapit sa kanya at

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nag-message ako Sabi ko boss pwede ba

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tayong mag-usap I just need to talk

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about something lang po and then yun

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simula nung nag-meeting kami na yon

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napag-usapan niyo d sa meting kung paano

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namin issur yung business nung pandemic

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nung pandemic kasi since nagha-handle

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kami dalawang company may food industry

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na and then may interior design and

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construction pa and then Syempre nung

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pandemic maraming umalis sinalo ko lahat

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yun may umalis na architects may mga

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umalis na project managers Teka lang may

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background ka ba sa pagiging arkitekto

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construction wala po wala po may mga

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katulong po ako na mga architects na

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outside partner namin Bakit mo pinasukan

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yung trabahong Alam mong hindi mo naman

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40 at h mo kaya kailangan ko mag-step up

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para sa business namin wala ng ibang

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pwedeng mag-step up eh kailangan naming

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Mapaayos yun para yung mga customers

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namin ma-pride namin ng better service

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may mga kliyenteng nagagalit nagmumura

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yung tubo nila nasisira ganyan and I

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make them understand kung bakit po

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naging ganito yung sitwasyon at the same

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time yung mad cafee yung mga stuff

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kanya-kanyang buhay na rin sila doon

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hindi na nila alam gagawin nila Saan

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sila mag-oorder Saan sila bibili ng mga

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stocks nila ganyan So maraming umalis

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and nung time na yun may isang tao

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nagsasabi saakin yung nanay ko bakit mo

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kailangang gawin lahat ng yan eh Ikaw na

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gumagawa ng lahat eh para ka ng may-ari

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eh Sabi ko yun Yun nga yung point ko eh

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Kailangan kong matutunan lahat sa utak

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ko hindi ko siya tinitignan na added

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work added skill siya imbis na i-treat

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mo siya as Nakakapagod trate mo siya na

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parang eskwelahan na natututo ka Yes Iba

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kasi pag ikaw yung first hand na

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nakaka-experience sa harap mo mismo

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nakikita mo nagrereklamo yung customer

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doun mo makikita ah Dapat may ganito ah

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Dapat may ganyan Hindi naman ako pwedeng

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maging Chief strategy officer kung hindi

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ko alam kung paano nangyayari yung

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business eh so nakatulong siya sa akin

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kasi nasimulan ko siya eh nanggaling ako

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diyan hindi ako maloloko ng kahit na

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sino kasi nagawa ko din Nagpunta ako sa

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mga houses sa residential talagang

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tumayo ako doun kinausap ko yung mga

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foreman naglilista ako doun ano yung mga

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kailangang gawin nagre-report ako sa mga

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architects Tumutulong ako sa mad cafe

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kinakausap ko mismo yung supplier pag

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nagkakaproblema kami ganyan ako mismo

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yung humaharap doun ko mas nakita na ito

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yung lahat ng skills na pwede kong

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ma-acquire kaya kapag may mga trabahong

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lumilitaw ah matututunan ko toto kung

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lahat ng empleyado kagaya mo yayaman nga

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ang mga empleyado Yes ano nangyari dahil

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kinausap mo at

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kinoma kung ano ang pwede ma-improve sa

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mad cafe so Before po sobrang chaotic

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niya ang dami naming customer and then

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ang daming supplies walang maayos na

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inventory maayos na systema sa kitchen

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sa harap at the same time meron ding mga

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employees na nagkakagulo na

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nagkakabinhi ng bawat employees when i

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entered po I made sure that first

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everyone understands kung ano po yyung

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gusto naming mangyari sa madcafe ginawa

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namin lahat para maintindihan nila kung

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anong klaseng business si madcafe It's a

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cafe for all not just for customers but

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also for us as an employees that is why

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yung mga baristas namin we gave them

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opportunity to be a drink masters mas

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nagkaroon ng recognition doun sa work

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nila and mas naging aligned mas naging

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organized right now if titignan mo sa

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labas pa lang and papasok ka pa lang sa

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mad cafe Everyone is really organized

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lahat alam nila yung gagawin nila bukod

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doon ano pa ang ah mga naidagdag mo or

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naiambag mo sa mad cafe Meron akong

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ginawang the mad way principle that i

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made for the employees yun ung lahat

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kami yun ung sinusundan namin yun ung

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pinaniniwalaan namin na we are here to

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serve the customer and we achieve

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everything together Focus yung prinsipyo

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na yun para sa aming lahat ng employees

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na lahat tayo dapat align Dapat tayo

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lahat ginugusto nating ginagawa natin

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dapat tayong lahat alam natin kung paano

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makitungo sa bawat isa kasi makikita ng

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customer yun eh mapapansin niyo langin

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pag tinatamad ka na e or hindi mo gusto

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yung katrabaho mo e magsisigawan na lang

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kayo eh itong mad way principle it help

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us to move forward everyday and how we

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interact to one another and to our

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customers Ano naman ang charakter ng

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isang boss na nababagay sa isang

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empleyadong kagaya ninyo na disiplinado

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masipag dedicated You have to have

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empathy sa mga tao sa paligid mo kung

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hahanap kayo ng boss dapat ang boss

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ninyo is may empathy sa mga tao

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nirerespeto kayo ginagalang kayo bilang

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tao at binibigyan ng credit yung mga

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tama niyong nagagawa So that's the

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character of a good boss what else Yes

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kailangan kasi doon Matuto kang

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rumespeto R sa mga tao sa paligid mo in

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terms of their knowledge Syempre Lahat

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naman ng boss gala nila ung vision nila

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eh pero hindi naman Iko pinakamagaling

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sa mundo kailangan mong maging open

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minded sa mga tao sa paligid mo

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makikinig ka sa mga tao sa Finance sa

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sales sa marketing sa lahat kung hahanap

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sila ng boss humahanap sila ng boss na

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may tenga Yes yung marunong makinig sa

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iba't ibang uri ng tao at yung willing

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umupo SAO pakinggan ka ano mga

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suggestion mo yun yyung hahanapin nila

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Yes what else third Is You have to set

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as an example yung boss na inspirational

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ikaw yyung spotlight ng business eh Kung

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ano yung vision mo ikaw dapat yung

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number one advocate ng vision mo dapat

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doun pa lang nagse-set ka as a next kung

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ano yung core values ninyo Ano ba yung

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gusto niyong mangyari in the future

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pinapakita mo sinasalita mo yun arw-araw

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sa mga tao mo Ano naman ang gusto mong

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sabihin sa mga empleyado na ngayon na

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tinatamad na sila doon sa trabaho nila

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may mga araw talaga na alam mo yung mga

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dull moments niyo sa office Pero

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kailangan kasi each employee kung pwede

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ng lahat ng empleyado mag-isip na parang

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business owner din eh Dapat ganon kahit

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na empleyado ka Dapat utak may-ari ka eh

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kasi hindi mo lang iisipin Yung Revenue

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niyo hindi mo lang iisipin Yung

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operations niyo hindi mo lang iisipin

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Yung Finance ninyo but also the people

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around you ngayon masasabi ko na yung

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mga dati ko lang na assistant manager na

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dinin ngayon wow yung dati lang din na

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crew supervisor na rin sila lahat

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napaangat mo Yes alam mo ang swerte ng

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boss mo sayo ang pinaka reason ko is to

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provide for my family mabigyan sila ng

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financial stability sinabi yung saakin

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ng tatay ko walang trabahong madali

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kailangan mong pagsumikapan need ko

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mag-provide eh sa family ko bread winner

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ako and for that to happen I need to set

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as an example not just in the company

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but also in my family ngayon masaya ako

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kasi hindi na lang ako

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employees

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nakakapagpa sa mga bagay na proud ako

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Sabi nga nila ' ba with great power

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comes with great responsibility kahit

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napapagod ako Kahit na sabihin nilang

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parang buhat-buhat mo na yung kumpanya

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Oo kailangan ko eh because I need to

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provide for myself for my family for the

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future that i wanted mamahalin mo lahat

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ng mga bagay na ginagawa mo kung alam mo

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yung dahilan mo kung bakit ka

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nagtatrabaho Yes at ang dahilan mo is

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yung pamilya mo na ayaw mo silang

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magutom ayaw mo silang mahirapan Kaya

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kailangan mong galingan pagmaya yan

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pag-igihan dahil yun ang magbibigay ng

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kagaangan ng buhay ng pamilya mo tama

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Marami kasing mga empleyado

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nakakalungkot na binigyan na nga kayo ng

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trabaho pero naging pabaya pa kayo

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naging irresponsable kayo ang masakit pa

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sa ulo talaga diyan Grabe napakarami

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niyo pa talagang reklamo Pero ang hindi

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ninyo alam lahat ng nirereklamo niyo

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lahat ng pagpapabaya ninyo lahat ng

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pagkukulang ninyo ay bumabalik din sa

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inyo kasi ganun din kayo Tinitignan ng

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boss ninyo pero ang gusto k ma-realize

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ng mga empleyado dito kaming mga may-ari

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ng negosyo ang tanging intensyon namin

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is gumaang din ang buhay ninyo Pero

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kailangan ninyong i-prove sa amin na

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kaya niyong mag-perform kagaya namin

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Malay mo darating ang pagkakataon at

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panahon na ikaw ay maging may-ari din ng

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isang kumpanya because I can relate

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sachi no kasi I have this employee also

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her name is Wendy siya ay dating admin

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staff nung nag pandemic hindi kami

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iniwan ganun din kagaya ng ginawa mo

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kinipkip namin yung kumpanya and right

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now she is my business partner Wow Ano

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yung gusto kong ikwento sa mga viewers

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natin ngayon nangyayari ho talaga na

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pupwedeng mapamanhikan

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chis open na si mad cafe for it and you

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can Actually design a cafe of your

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choice to promote creativity for

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Filipinos and also yung isa pa naming

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business which is yung mad house yun na

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rin yung nag design ng space problems

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kung meron kayong problems sa space kami

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yung tumutulong kung paano mas maging

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functional yung area and at the same

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time kung anong meron ako sa family ko

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ngayon I'm happy that I can provide for

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my siblings nag-aaral sa Universidad of

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may dila Masaya ako na lahat ng

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pangangailangan nila na ibibigay ko

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syempre Nakapagpa ka rin ng regalo

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pambalik sa pamilya mo sa magulang mo

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yung mga dating nire-request lang nila

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or Naririnig mo na gusto nila yun

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tinuturo lang nila yun ngayon I can

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provide na and Nakapagpa aos na kami ng

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bahay sige sachi as business owner Ano

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ngayon ang gusto mong i-offer sa mga

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viewers natin sa mga gustong magkaroon

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ng restaurant we are open for franchise

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for mad cafe we can expand mad cafe

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nationwide Luzon Visayas and Mindanao we

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have true support for trainings and

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creative po si mad cafe in terms of

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design and product and if may space

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problems ka po you need a functional

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space for your house your business your

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buildings inquire for mad house design

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studio fee po yung consultation namin

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for houses Saan nila kokontakin if you

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want to have a mad cafe and a design of

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your choice Please do contact US at

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Facebook and Instagram at madcafe PH and

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inquire for interior design and

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construction for mad design Studio in

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Facebook and Instagram po contact US at

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0956 510

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7196 maraming maraming salamat sa ang

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dami kong natutunan and I hope na lahat

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ng mga business owner magkaroon ng isang

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sache sa kumpanya nila muli Maraming

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maraming salamat and God bless sa inyong

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lahat rdr talk Linggo 5:15 ng hapon sa

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ptv

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