WHO: What is people-centred care?

World Health Organization (WHO)

21 Jun 201702:35

Summary

TLDRThe video script emphasizes the need for people-centered care in healthcare, highlighting the global issue of inadequate patient involvement and information in treatment decisions. It points out the inefficiencies in current healthcare systems, with up to 40% of spending wasted due to inefficiencies. The script advocates for a shift towards a care model that respects, informs, and engages patients, families, and communities, leading to improved trust, experiences, and outcomes. The World Health Organization is working towards health systems that prioritize people's needs, aiming to make this the standard of care for everyone.

Takeaways

🌐 Globally, people are living longer with multiple health conditions requiring long-term care.
🚫 Many individuals are uninformed or not consulted about their care, with only 1 in 3 having treatment risks explained.
🔍 One in five people miss out on necessary tests, indicating gaps in healthcare provision.
💸 Up to 40% of healthcare spending is wasted due to inefficiencies, highlighting the need for improvement.
⏰ People live with their conditions continuously, emphasizing the importance of continuous, people-centered care.
🤝 People-centered care involves tailoring health services to individual needs and fostering partnerships with patients.
👪 This approach respects, informs, engages, supports, and treats people, families, and communities with dignity.
🔝 People-centered care enhances trust, experiences, and outcomes, benefiting both patients and health professionals.
🏥 It can increase access to services and reduce unnecessary medical interventions, improving healthcare quality and efficiency.
🌟 The World Health Organization is actively working with countries to design health systems centered on people's needs.

Q & A

What is the main issue highlighted in the video script regarding global healthcare?
-The main issue highlighted is that while people are living longer, they often do so with multiple diseases and conditions that require long-term care. Unfortunately, many are not informed or consulted about their care, and healthcare systems are inefficient, leading to unnecessary tests and wasted spending.
According to the video, what percentage of healthcare spending is wasted due to inefficiency?
-Up to 40% of healthcare spending is wasted due to inefficiency.
Why is people-centered care considered important according to the script?
-People-centered care is important because it ensures that health services are tailored to individual needs and provided in partnership with patients. This approach respects and engages patients, leading to improved trust, experience, outcomes, and overall healthcare efficiency.
What are some of the key benefits of implementing people-centered care?
-The key benefits of people-centered care include improved trust, better patient experiences, enhanced outcomes, increased access to health services, reduced unnecessary medical procedures, and higher job satisfaction among health professionals.
How does people-centered care differ from traditional healthcare approaches?
-People-centered care differs from traditional healthcare by focusing on what matters to the patient rather than just treating the medical condition. It emphasizes partnership, respect, engagement, and tailored services that consider the needs of patients, families, and communities.
What fundamental changes are necessary to implement people-centered care?
-Implementing people-centered care requires rethinking how health services are organized, managed, and delivered. It involves shifting from asking 'what is the matter with you?' to 'what matters to you?' and designing systems that prioritize patients' needs.
How does the World Health Organization (WHO) contribute to the promotion of people-centered care?
-The WHO works with countries around the world to design health systems that prioritize people-centered care, ensuring that health services meet the needs of patients and their communities.
What impact does people-centered care have on healthcare professionals?
-People-centered care improves the confidence and job satisfaction of healthcare professionals by fostering better relationships with patients and creating a more supportive and respectful work environment.
Why is it problematic that only one in three people have the risks of their treatments explained to them?
-It is problematic because lack of information prevents patients from making informed decisions about their care, leading to potential risks and a lack of trust in the healthcare system.
What does the phrase 'shifting away from asking what is the matter with you - to what matters to you' imply about the approach to healthcare?
-This phrase implies a shift from a purely medical focus on diagnosing and treating symptoms to a more holistic approach that considers the patient's overall well-being, preferences, and priorities in their care.

Outlines

00:00

🏥 The Importance of People-Centered Care

The script addresses the global challenge of increasing life expectancy coupled with the rise in chronic conditions, which demand long-term care. It highlights the lack of patient involvement in their care, with only a fraction of individuals being informed about treatment risks. The script emphasizes the inefficiency in healthcare spending, with a significant portion being wasted due to lack of proper care. It advocates for a people-centered approach to healthcare, which involves tailoring services to individual needs, fostering partnerships with patients, and ensuring respect, support, and compassion. This approach is shown to improve patient outcomes, trust, and satisfaction, as well as enhance the job satisfaction of health professionals. The World Health Organization is actively working with countries to implement such systems that prioritize the needs of the people at the core of healthcare services.

Mindmap

Keywords

💡People Centered Care

People centered care refers to a healthcare approach that focuses on the individual needs and preferences of the patient. It emphasizes the importance of tailoring health services to meet these needs and fostering a partnership between healthcare providers and patients. In the video, this concept is central to the message, as it is highlighted as a solution to improve the quality and efficiency of healthcare. The script mentions that people centered care can lead to better trust, experience, and outcomes for patients, as well as increased job satisfaction for health professionals.

💡Multiple Diseases and Conditions

This term refers to the common scenario where individuals are living longer but are often dealing with more than one health issue simultaneously. The video script points out that this requires long-term care and management, which underscores the need for a healthcare system that can adapt to the complexities of multiple health conditions. It is used to highlight the importance of a patient-centered approach that can address the comprehensive needs of such patients.

💡Informed and Consulted

Being informed and consulted in healthcare means that patients are provided with clear information about their conditions and treatment options, and they are involved in decision-making processes. The script notes that many people are not adequately informed or consulted in their care, which is a problem that people centered care aims to address. It is crucial for ensuring that healthcare is patient-focused and respects the autonomy of the individual.

💡Risks of Treatments

This concept pertains to the potential adverse effects or complications that may arise from medical treatments. The video script reveals a concerning statistic that only one in three people have the risks of their treatments explained to them, indicating a gap in patient education and informed consent. Understanding the risks is essential for making informed decisions about one's healthcare.

💡Efficient Healthcare

Efficient healthcare refers to a system where resources are used effectively and waste is minimized, leading to optimal health outcomes. The script mentions that up to 40% of healthcare spending is wasted due to inefficiencies, suggesting that a shift towards people centered care could help reduce this waste by ensuring that treatments are more targeted and appropriate for individual patients.

💡Respected, Informed, Engaged, Supported, Dignity, Compassion

These terms collectively describe the qualities of a healthcare environment that prioritizes the patient's experience and well-being. The video script emphasizes that people centered care involves treating patients with respect, ensuring they are informed about their conditions and options, engaging them in their care, providing support, and maintaining their dignity and compassion throughout the process. These elements are integral to creating a positive healthcare experience.

💡Right Care at the Right Time

This phrase encapsulates the idea that healthcare should be timely and appropriate for the patient's specific needs. The video script suggests that people centered care can help achieve this by ensuring that treatments are personalized and delivered when needed. It contrasts with a system where care might be delayed or not tailored to the individual's circumstances, which can lead to poorer health outcomes.

💡Fundamental Changes

Fundamental changes refer to deep and structural shifts in the way healthcare is organized, managed, and delivered. The video script calls for such changes to implement people centered care, indicating that it is not just about minor adjustments but a comprehensive transformation of the healthcare system to better serve patients.

💡World Health Organization

The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. In the context of the video script, the WHO is highlighted for its work with countries to design health systems that prioritize people and their needs. This demonstrates the global relevance and advocacy of people centered care by a leading health authority.

💡Health Business

Health business in this context refers to the operational aspects of healthcare, including the management and delivery of services. The script mentions that people centered care can improve the quality and efficiency of health business, suggesting that a patient-focused approach can lead to better organizational performance and outcomes for both patients and healthcare providers.

💡Access to Health Services

Access to health services refers to the ability of individuals to obtain the healthcare they need when they need it. The video script indicates that people centered care can increase access to health services, which is important for ensuring that all individuals, regardless of their circumstances, can receive appropriate care.

Highlights

People globally are living longer but often with multiple diseases.

Many people are not informed or consulted in their care.

In some countries, only 1 in 3 people have the risks of their treatments explained.

One in five people have at least one necessary test.

Up to 40% of healthcare spending is wasted due to inefficiency.

People-centered care is important as individuals live with their conditions 24/7.

People-centered care ensures health services are tailored to individual needs.

Care should be provided in partnership with patients rather than simply given to them.

People-centered care involves respect, information, engagement, support, and dignity.

It can improve trust, experience, and outcomes in healthcare.

People-centered care can increase job satisfaction for health professionals.

It can enhance the quality and efficiency of healthcare services.

People-centered care can increase access to health services and reduce unnecessary medical services.

The right care at the right time and in the right way is the goal.

People-centered care is not often the standard practice.

Implementing people-centered care requires fundamental changes in healthcare approaches.

Health services need to be organized, managed, and delivered differently.

The World Health Organization is working with countries to design people-centered health systems.

Healthcare should be designed to put people and their needs at the center of care.