Oral Communication in Context - Listening

Summary

The video script by Miss Guardian Cartado emphasizes the importance of effective listening in communication. It distinguishes between active and passive listening and explains the difference between hearing and listening. The script also highlights common barriers to listening, such as noise and preconceived notions, and offers practical tips for improving listening skills. It underscores the significance of listening in enhancing relationships and workplace competence, citing insights from Forbes and Success Magazine.

Takeaways

• 😀 Listening is a crucial part of effective communication and requires full attention and focus to accurately receive and interpret messages.
• 🔍 Listening involves not just hearing but also interpreting the sounds to understand the speaker's experience or message.
• 👂 The difference between listening and hearing is that listening is an active process of interpreting sounds, while hearing is a passive reception of sound waves.
• 📈 Active listening demands effort and concentration, often used in situations like lectures or discussions, whereas passive listening is less focused and can occur while multitasking.
• 🚫 Barriers to listening include both external noise, like a radio playing, and internal noise, such as emotional or mental distractions.
• 🤔 Understanding oneself and others is essential for effective listening; preconceived notions can hinder the reception of the full message.
• 📝 To improve listening skills, one should stop talking and interrupting, concentrate on the task at hand, and avoid criticizing the speaker.
• 👀 Removing distractions and focusing on the main points of the speaker's message can greatly enhance listening effectiveness.
• 📖 Taking notes while listening helps in paying attention and retaining the information conveyed.
• 🌐 Observing both verbal and non-verbal cues is important for a comprehensive understanding of the speaker's message.
• 💡 Practicing good listening habits can improve professional and personal relationships and is often discussed in business literature for its importance in maintaining successful interactions.

Q & A

What is the main topic of the oral communication session presented by Miss Guardian Cartado?

The main topic of the session is about the importance of listening in the communication process and how to effectively interpret messages.

Why is listening considered an important skill in communication according to the script?

Listening is important because it is essential for effective communication, helps in understanding the message, and is a skill that can be enhanced to improve relationships with others.

What percentage of our time do we spend listening according to a 2009 researcher mentioned in the script?

According to the 2009 researcher, we spend 45 percent of our time listening.

What is the estimated level of listening effectiveness stated in the script?

The level of listening effectiveness is estimated to be about 50 percent, indicating that we do not fully receive and understand all the messages sent.

What is the difference between listening and hearing as explained in the script?

Listening is a process where we use our sensory experiences and background knowledge to interpret spoken language, while hearing is the act of receiving sound waves without necessarily interpreting them.

What are the two types of listening models discussed in the script?

The two types of listening models discussed are active listening, which requires effort and concentration, and passive listening, which does not rely on focus or effort.

What are the two kinds of noise that can act as barriers to effective listening?

The two kinds of noise are external noise, which comes from physical objects or the environment, and internal noise, which are emotional or mental distractions.

How can preconceived notions about oneself and others affect the listening process?

Preconceived notions can prevent one from getting the full message, as they may cause mental contradictions, selective hearing, or preoccupation with criticizing the speaker's appearance or voice rather than focusing on the message.

What are some of the habits suggested in the script to improve listening skills?

Some habits to improve listening skills include stopping talking and not interrupting the speaker, concentrating on the task of listening, not criticizing the speaker, removing distractions, avoiding emotional reactions, being patient, guarding against prejudice, focusing on main points, taking notes, and watching for verbal and non-verbal communication.

What does Brian H McKeel's quote suggest about the act of listening?

Brian H McKeel's quote suggests that truly listening to another person is one of the most sincere forms of respect.

Outlines

00:00

👂 The Importance of Effective Listening

Miss Guardian Cartado introduces the topic of listening as a crucial component of oral communication. She emphasizes that listening involves accurately receiving and interpreting messages, requiring full attention and focus. The speaker highlights the significance of listening in effective communication and maintaining relationships, citing research that we spend 45% of our time listening and that our listening effectiveness is only about 50%. The paragraph also clarifies the difference between listening and hearing, explaining that listening is an active process of interpreting sounds, while hearing is a passive reception of sound waves.

05:00

🔊 Understanding Listening Models and Barriers

The script discusses two models of listening: active and passive. Active listening demands full attention and concentration, often required in lectures or discussions, while passive listening occurs when attention is divided, such as listening to the radio while talking. The paragraph also identifies barriers to effective listening, including noise, which can be external, like a radio playing, or internal, such as emotional or mental distractions. Understanding oneself and others is also touched upon, noting that preconceived notions can hinder the reception of messages.

10:00

📝 Enhancing Listening Skills for Better Communication

The final paragraph focuses on improving listening skills, offering a guide with ten actionable tips. These include stopping talking and interrupting, concentrating on the task at hand, avoiding criticism of the speaker, removing distractions, managing emotional reactions, being patient, guarding against prejudice, focusing on main points, taking notes, and observing both verbal and non-verbal communication. The paragraph concludes with a quote by Brian H McKeel about the sincerity of listening as a form of respect, inviting questions or clarifications from the audience.

Keywords

💡Listening

Listening is the process of accurately receiving and interpreting messages in communication. It is central to the video's theme as it emphasizes the importance of active listening for effective communication. The script mentions that listening requires full attention and focus to avoid misunderstandings, and it is a skill that needs to be enhanced.

💡Communication

Communication is the act of sharing or exchanging information. The video discusses listening as a vital component of communication, highlighting that good listening skills are essential for understanding and being understood by others. It is mentioned that effective listening can improve relationships and is a fundamental activity we engage in daily.

💡Hearing

Hearing refers to the physical act of perceiving sound. The script differentiates hearing from listening by stating that hearing is a passive reception of sound waves without interpretation, whereas listening involves active engagement and interpretation of the sounds to understand the message.

💡Active Listening

Active listening is a form of attentive listening that requires effort and concentration. The video describes it as giving full attention to the speaker and interpreting the message, which is crucial for understanding and responding appropriately. It is contrasted with passive listening, where the listener does not fully engage with the message.

💡Passive Listening

Passive listening is a state where the listener is not fully focused or engaged with the message. The script explains that it often occurs when the listener is multitasking or not paying full attention, leading to superficial understanding or even ignoring parts of the message.

💡Noise

Noise, in the context of the video, refers to any sensory stimuli that can interfere with the communication process. It is categorized into external and internal noise, which can be physical distractions or emotional/mental distractions, respectively. The script uses the concept of noise to illustrate barriers to effective listening.

💡External Noise

External noise comes from physical objects or the environment and can distract the listener from focusing on the message. Examples from the script include a radio playing in the background or noisy neighbors, which are physical distractions that can hinder effective listening.

💡Internal Noise

Internal noise refers to emotional or mental distractions that affect a listener's attention. The script mentions daydreaming, prejudice, and anticipating what the speaker will say next as examples of internal noise that can prevent full comprehension of the message.

💡Preconceived Notions

Preconceived notions are pre-existing beliefs or opinions that can influence how one listens to a speaker or interprets a message. The video explains that these notions about oneself or others can affect the listening process, leading to selective hearing or disregard for the speaker's message.

💡Empathy

Empathy is the ability to understand and share the feelings of another. In the context of the video, empathy is mentioned as a way to manage emotional reactions while listening, encouraging the listener to see the topic from the speaker's perspective and maintain an open mind.

💡Non-verbal Communication

Non-verbal communication encompasses the unspoken cues such as facial expressions, gestures, and eye movements that convey messages alongside verbal communication. The script advises paying attention to non-verbal cues as part of effective listening to fully understand the speaker's message.

Highlights

The importance of listening in effective communication is emphasized as it requires full attention and focus to accurately interpret messages.

Listening is identified as a skill that can be enhanced to avoid misunderstandings and improve communication.

Statistics from 2009 show that people spend 45% of their time listening, and 90% of information is received through eyes and ears.

Only about 50% of messages are effectively received and understood, indicating a need for improved listening skills.

Listening helps maintain relationships and stay focused on the message being sent.

The difference between listening and hearing is explained, with listening involving interpretation and hearing being the reception of sound.

Active listening requires effort and concentration, unlike passive listening which occurs when attention is divided.

External noise is defined as sensory stimuli from the environment that can hinder effective communication.

Internal noise refers to emotional or mental distractions that affect a listener's focus.

Preconceived notions about oneself and others can impact the quality of listening and the reception of messages.

Understanding oneself and others is crucial for effective listening and communication.

Business magazines like Forbes discuss the importance of good listening habits for maintaining relationships in the workplace.

A guide to improving listening skills includes stopping talking, concentrating, not criticizing the speaker, and removing distractions.

Avoiding emotional reactions and being patient are part of the strategies to enhance listening skills.

Guarding against prejudice and focusing on the main points of the speaker's message are also important for better listening.

Taking notes and observing both verbal and non-verbal communication are recommended for attentive listening.

A quote by Brian H McKeel highlights the respect inherent in genuinely listening to another person.

Transcripts

again I'm Miss guardian cartado and I am

your oldest here in oral communication

in context our topic for today is all

about listening and when we say

listening this is the ability to

accurately receive and interpret message

in the communication process and of

course in listening it will require your

full attention and focus in order for

you to understand the message that was

being sent by the sender so before we

begin I have here a question why do you

think listening is important anyone for

good communication according to Nera

that is correct and so of course

listening is very important in order for

us to communicate effectively and of

course it will be your advantage when

you know how to listen and to understand

the message but what if you don't have

the ability to listen effectively then

of course there is a possibility that

you will misunderstood the message right

so that is why listening is very

important and that is one of the skill

that you need to enhance so in order for

you to communicate well with other

people

why is listening important according to

this listening is the most basic kind of

communicating activity that we do daily

and in 2009 a researcher said that we

spent 45 percent of our time listening

and that 90 of the information We Gather

are attained and received through our

eyes and ears it was stated in studies

that the level of our listening

Effectiveness is only about 50 which

means that we do not receive and

understand the entirety of the message

listening helps us stay focused on the

message being sent it's in comprehension

and may improve or at least

maintain our relationships with other

people so now we will talk about the

difference between listening and hearing

So when you say listening listening is a

process where we use our sensory

experiences or our background knowledge

to recognize interpret spoken or verbal

language to satisfy a need so here in

listening it means you are paying

attention and you're interpreting the

sounds that you hear for example your

friend tells you a story about what

happened to him all day and of course as

your friends speak it will require your

full attention and you will start to

understand his experience on that day so

once you understand and interpret the

message of her friend that is also the

time when you will have a comment and

you will also ask question questions

about his experience on that day so that

is reasoning you are paying attention

and you're interpreting the sounds that

you hear while here in hearing hearing

is when we refer to the plain Act of

receiving sounds so here in hearing

think we are aware of the noise or

sounds but we don't interpret it we just

receive the sound waves through our ears

example is when you're watching

television you can still hear the dog

barking outside your house so that is

hearing so here in the listening and

hearing you use both of your ears right

but that doesn't mean that they have the

same meaning so again here in listening

you are paying attention and you're

interpreting the sounds that you hear

while hearing hearing you are aware of

the noise and sounds but you don't

interpret it so that is the difference

between listening and hearing

here in the listening you just receive

the sound waves through your ears

now we have the models of listening we

have the active listening and passive

listening let us first have the active

listening active listening requires

effort and concentration on the

listener's part listening to lectures

discussions or conferences this this

action demands your full attention and

concentration so you can understand the

message so here in the active listening

you are giving your full attention to

the person who is speaking or to the

sender of the message so from the word

itself active you are listening actively

or you are listening attentively and of

course it requires your effort and

concentration on if you are the listener

right well here in the passive listening

passive listening does not rely on Focus

or effort this usually happens when you

do something else while listening

simultaneously listening to two sounds

Divine you divide your attention which

leads to superficial or non-challength

listening this also happens when you

listen to well away your time or when

you try to ease up from stress an

example can be listening to the radio

while you talk to a parent so here in

the passive listening it is a lot like

hearing so you will just hear the

message but you're not doing an effort

to understand the information and also

hearing the passive listening you're not

asking questions and you don't interrupt

the speaker just to ask questions unlike

interactive listening we're in you ask

question or you are listening actively

or you are listening attentively so that

is the difference between the passive

listening and active listening

so now we will talk about the barriers

to listening we have the noise we've

studied noise right so according to this

this is any kind of sensory stimuli that

affects the transmission of messages it

can dampen or boost your speaking

engagements depending on how you deal

with them or utilize them so again here

in the noise this is any barrier to

effective communication and of course

this is also any distractions that

prevents the receiver from paying

attention examples are a radio playing

in the background while you're listening

to me right so we have two kinds of

Noise We have the external and internal

or external noise and internal noise

according to this these are kinds of

noise that come from physical objects

the clue right here is the word objects

such as the radio rooster outside your

house temperature of the room and

comfortable chair taste the food

Etc that disturbs you and prevents you

from giving your complete focus and

attention to what you're listening to

while here in internal these are

emotional or mental distractions that

interfere with your attention while

listening daydreaming prejudice against

the speaker anticipating and predicting

what will come up next can affect your

focus so in simple words when we say

external noise this is mostly on the

environment or the object while here in

the internal noise this is also called a

psychological noise or internal

distractions so these are the emotional

or mental distractions so in order for

you to understand these two kinds of

noise I have here an example of external

or extrinsic and internal or intrinsic

noise so again when we say extrinsic

noise it is more on the objects and the

environment example is hot or cold room

of course it will affect your listening

right when you're listening to someone

noisy neighbors

and comfortable chair

jeeps and buses outside windows

classmate fidgeting with his pen

old air conditioner while here in in

Princess again these are emotional or

mental distractions or within the body

examples are feeling of pain or hunger

family problem financial problem fear of

teacher sleeplessness constant self

focus so these are Under the intrinsic

noise and those are the those are under

the noise the extrinsic noise and of

course the intrinsic noise so now we

will talk about understanding yourself

and understanding others

preconceived notions about yourself will

prevent you from getting the entirety of

the message how you feel about the

speaker and the topic also affect how

you listen to someone if you see

yourself superior to the speaker you

will have a hard time listening to them

because you tend to mentally contradict

their messages or criticize them in your

mind if you find the topic boring you

tend to space out and just hear certain

parts which catches your interest

this is also called selective hearing

understanding adults others rather these

are about the preconceived notions or

beliefs about others you judge the

speaker according to voice quality

gestures appearance or social standing

these actions and thoughts affect how

you'll listen to the speaker you become

preoccupied in criticizing the way they

look or sound which makes you either an

attentive listener or someone who

totally disregards the messages coming

from this speaker so here in the

understanding yourself it is more on how

you see yourself

entering the understanding others its

focus is on how to see your uh to see

other people of course and of course it

will affect the communication on how you

see yourself and how you see others so

listening well listening is a

fundamental component in communication

practicing habits in improving your

listening skills not only make you a

more competent member of the workforce

or school it enhances your relationships

with yourself and with other people

Business magazines such as Forbes and

Success Magazine still discuss the

importance of practicing good listening

habits to improve or maintain

relationships at work and in business so

we have here a guide in order for you to

improve your listening skill

number one stop talking so when someone

is talking all you need to do is to

listen okay you don't need to speak and

also don't interrupt the speaker let

them Finish First and give them time to

speak and hear what they want to say so

if it is not your turn to speak don't

speak okay according to Mark green if we

were supposed to talk more than we

listen we would have two tongues in one

ear so that is from Mark Twain number

two concentrate on your task what's your

task of course listening when you're

listening with someone don't think about

anything else focus on your task which

is listening to what is being sent or

what is being said by by the sender of

course number three don't criticize the

speaker so sometimes we cannot deny that

we based on the physical appearance of

the speaker if we're going to listen

right but of course let us not forget

that more than anything the message of

the speaker is the most important not on

the looks or his voice or what number

four

remove distractions focus on what is

being said so in order for you to

understand well the message of the

speaker you need to remove distractions

like for example Now using your phone

while listening to me so instead that

you will understand our lesson for today

your attention will be focused on

something else so again focus on what is

being said number five avoid emotional

reactions empathize so when you're

listening to the speaker you have to

manage your emotional reaction or you

need to react well you need to see the

topic from the perspective of the

speaker and you need to always keep an

open mind okay number six you have to be

patient so all of us we experience being

a speaker right and there are instances

where we really stop and things think

first about what we're going to say so

of course as a listener you have to be

patient number seven guard again against

Prejudice we've studied Prejudice right

so again when you say Prejudice it is an

opinion on someone based on the person's

particular membership a group so if ever

the speaker comes from a different

background you have to let go of your

idea or preconceived idea about their

culture and of course you have to focus

more on the message that they're trying

to say just like what I've said a while

ago the most important is the message

that the speaker is trying to say number

eight focus on main points so when we

are listening

we don't have to remember every word all

we need to do is to focus on the idea or

focus on the main points of the speaker

number nine take down notes so so taking

down notes is important right it only

means that we are paying attention or we

are listening to what is being said

number 10 watch for verbal and

non-verbal communication so of course

when you're listening to someone you

also need to focus or watch their or

observe their non-verbal communication

not only in the verbal if you need to

observe their facial expressions their

gestures eye movements and more so

before we end I have I just want to

share these quotes to all of you

according to Brian H McKeel one of the

most sincere forms of respect is

actually listening to what another so

that would be all for today if you have

questions or clarifications you may now

chat it on the chat box