HDC Code of Rights

Summary

This video script discusses the rights of individuals using health or disability services, emphasizing the importance of being treated as individuals, receiving clear communication, and having the autonomy to make choices about one's care. It outlines the necessity of privacy, the prohibition of abuse, and the right to complain if services are unsatisfactory. The script introduces the role of a Health and Disability Advocate, who can assist with understanding rights, making complaints, and advocating for better care.

Takeaways

• 👤 Individuals using health or disability services have rights, including when receiving support at home.
• 🔍 People should be treated as individuals, with their opinions and privacy respected.
• 🙅‍♀️ No one should be taken advantage of or abused in the care and support setting.
• 🏠 Users have the right to choose their living arrangements, such as living with friends and receiving support there.
• 🍵 Users have the autonomy to perform tasks independently, like making their own tea.
• 🛡️ Care and support should be well-executed, safe, and conducive to a good life.
• 🗣️ Clear communication is essential; users should understand what is happening and have the opportunity to ask questions.
• 💊 Users have the right to know about their treatments, including potential side effects.
• 🤔 Users can make their own choices about care and support, with the option to refuse if they wish.
• 👥 A support person can accompany users during medical appointments or care situations.
• 🧐 Users have the right to be informed about research participation in a way they understand and to make informed decisions.
• 📞 If dissatisfied with care, users can lodge complaints and expect to be heard without repercussions.
• 🆘 Health and Disability Advocates are available to assist with understanding rights, making complaints, and self-advocacy.

Q & A

What is the main topic discussed in the video script?

The main topic discussed in the video script is the rights of individuals when using health or disability services, including the right to be treated as individuals, the right to privacy, and the right to make choices about their care and support.

What does it mean to be treated as an individual in the context of health or disability services?

Being treated as an individual means that your personal preferences, needs, and wishes are respected and considered when receiving care or support.

Why is privacy important when receiving care or support at home?

Privacy is important because it ensures that personal and sensitive information is protected and that individuals feel comfortable and respected in their own homes.

What should a support worker not do when providing care or support?

A support worker should not take advantage of the person they are caring for, such as misusing their money or belongings for personal gain.

What can a person do if they feel their support worker is not treating them fairly?

If a person feels their support worker is not treating them fairly, they can talk to the support worker's manager to address the issue.

Why is it important for care and support to be tailored to the individual's needs?

Tailoring care and support to an individual's needs ensures that the care is appropriate, safe, and effective in helping the person live a good life.

What is a 'Health Passport' and why is it useful?

A 'Health Passport' is a document that contains important health information about an individual. It is useful because it helps healthcare providers understand the person's needs and preferences, facilitating better communication and care.

What information should be provided to an individual about their care and support?

Information about an individual's care and support should include what is happening to them, their choices, when things are likely to happen, the cost, and the results of any tests or treatment.

What does it mean to make an informed choice about medical treatment?

Making an informed choice about medical treatment means understanding the benefits, risks, and alternatives of the treatment, and deciding whether to proceed based on this information.

What is the role of a Health and Disability Advocate?

A Health and Disability Advocate helps individuals understand their rights, provides information, assists with making complaints, and supports them in meetings or self-advocacy efforts related to their care and support.

How can an individual make a complaint about their health or disability service?

An individual can make a complaint by contacting a Health and Disability Advocate, the Health and Disability Commissioner, or by filling out an online complaint form on the official website.

What should happen if an individual is treated differently after making a complaint?

If an individual is treated differently after making a complaint, they should inform someone else about the situation, such as another staff member or by contacting the support line for assistance.