HDC Code of Rights
Summary
TLDRThis video script discusses the rights of individuals using health or disability services, emphasizing the importance of being treated as individuals, receiving clear communication, and having the autonomy to make choices about one's care. It outlines the necessity of privacy, the prohibition of abuse, and the right to complain if services are unsatisfactory. The script introduces the role of a Health and Disability Advocate, who can assist with understanding rights, making complaints, and advocating for better care.
Takeaways
- π€ Individuals using health or disability services have rights, including when receiving support at home.
- π People should be treated as individuals, with their opinions and privacy respected.
- π ββοΈ No one should be taken advantage of or abused in the care and support setting.
- π Users have the right to choose their living arrangements, such as living with friends and receiving support there.
- π΅ Users have the autonomy to perform tasks independently, like making their own tea.
- π‘οΈ Care and support should be well-executed, safe, and conducive to a good life.
- π£οΈ Clear communication is essential; users should understand what is happening and have the opportunity to ask questions.
- π Users have the right to know about their treatments, including potential side effects.
- π€ Users can make their own choices about care and support, with the option to refuse if they wish.
- π₯ A support person can accompany users during medical appointments or care situations.
- π§ Users have the right to be informed about research participation in a way they understand and to make informed decisions.
- π If dissatisfied with care, users can lodge complaints and expect to be heard without repercussions.
- π Health and Disability Advocates are available to assist with understanding rights, making complaints, and self-advocacy.
Q & A
What is the main topic discussed in the video script?
-The main topic discussed in the video script is the rights of individuals when using health or disability services, including the right to be treated as individuals, the right to privacy, and the right to make choices about their care and support.
What does it mean to be treated as an individual in the context of health or disability services?
-Being treated as an individual means that your personal preferences, needs, and wishes are respected and considered when receiving care or support.
Why is privacy important when receiving care or support at home?
-Privacy is important because it ensures that personal and sensitive information is protected and that individuals feel comfortable and respected in their own homes.
What should a support worker not do when providing care or support?
-A support worker should not take advantage of the person they are caring for, such as misusing their money or belongings for personal gain.
What can a person do if they feel their support worker is not treating them fairly?
-If a person feels their support worker is not treating them fairly, they can talk to the support worker's manager to address the issue.
Why is it important for care and support to be tailored to the individual's needs?
-Tailoring care and support to an individual's needs ensures that the care is appropriate, safe, and effective in helping the person live a good life.
What is a 'Health Passport' and why is it useful?
-A 'Health Passport' is a document that contains important health information about an individual. It is useful because it helps healthcare providers understand the person's needs and preferences, facilitating better communication and care.
What information should be provided to an individual about their care and support?
-Information about an individual's care and support should include what is happening to them, their choices, when things are likely to happen, the cost, and the results of any tests or treatment.
What does it mean to make an informed choice about medical treatment?
-Making an informed choice about medical treatment means understanding the benefits, risks, and alternatives of the treatment, and deciding whether to proceed based on this information.
What is the role of a Health and Disability Advocate?
-A Health and Disability Advocate helps individuals understand their rights, provides information, assists with making complaints, and supports them in meetings or self-advocacy efforts related to their care and support.
How can an individual make a complaint about their health or disability service?
-An individual can make a complaint by contacting a Health and Disability Advocate, the Health and Disability Commissioner, or by filling out an online complaint form on the official website.
What should happen if an individual is treated differently after making a complaint?
-If an individual is treated differently after making a complaint, they should inform someone else about the situation, such as another staff member or by contacting the support line for assistance.
Outlines
π€ Rights and Autonomy in Health and Disability Services
This paragraph introduces a group of people discussing their rights when using health or disability services, including the presence of support persons in their homes. It emphasizes the importance of being treated as individuals, having privacy, and not being taken advantage of. The paragraph also touches on the inappropriate actions of a support worker, Fiona, who misused a client's money. The discussion highlights the need for support that enables independence, is well-executed, and tailored to the individual's needs and preferences, such as living arrangements and understanding medical treatments. It also stresses the right to be informed clearly about one's care, including costs, choices, and potential side effects of treatments.
π’ Advocacy and Complaints in Health Services
The second paragraph delves into the process of making complaints regarding health or disability services and the role of Health and Disability Advocates. It explains the right to complain if one is unhappy with the care received and the importance of having complaints addressed by responsible parties. The paragraph introduces Laschelle, a Health and Disability Advocate, who offers support in understanding rights, making complaints, and self-advocacy. It provides contact information for advocates and the Health and Disability Commissioner, and outlines the steps and potential outcomes of making a complaint. The goal is to ensure that poor care is addressed and does not recur, promoting a system of accountability and continuous improvement in health services.
Mindmap
Keywords
π‘Rights
π‘Support Person
π‘Privacy
π‘Advocacy
π‘Complaint
π‘Self-advocacy
π‘Care and Support
π‘Health Passport
π‘Consent
π‘Treatment
π‘Research
Highlights
Introduction of People First members emphasizing the importance of individual rights in health and disability services.
The right to be treated as an individual and to have one's voice heard in healthcare settings.
The necessity of privacy when requested by individuals using health or disability services.
The importance of direct communication with care recipients regarding their treatment preferences.
Prohibition of exploitation and abuse within care and support services.
A personal account of financial abuse by a support worker, highlighting a breach of rights.
The principle of self-reliance in performing tasks to the extent possible for oneself.
The quality of care and support services should be tailored to the individual's needs for a good life.
The right to choose one's living situation and support arrangements, such as living with a friend.
Clarity and understanding in communication regarding care and support processes.
The use of a 'Health Passport' to facilitate communication during medical consultations.
Comprehensive information disclosure about care and support, including costs and treatment outcomes.
The right to ask questions and receive truthful answers about medical treatments and their effects.
The autonomy in making choices regarding medical treatments, including the right to refuse.
The option to have a support person present during medical appointments or care.
The right to be informed and understand research participation before making a decision.
The process for filing complaints about unsatisfactory care or service in health and disability sectors.
The role of a Health and Disability Advocate in assisting with complaints and understanding rights.
Availability of contact information for Health and Disability Advocates and the Commissioner.
Protection against retaliation for making a complaint and the support available if it occurs.
Transcripts
Hi Iβm Clare.
Hi Iβm Te Aroha.
Hi. I'm Ben
Hi Iβm Penelope. And weβre all People First members!
Hi Iβm Esther and I work for the Health and Disability Commissioner. Can we talk about our rights?
Yes.
When we use a health or disability service we have rights, including when we have a support person come into our home.
That means you should be treated as individuals and people should listen to you.
People should give you privacy when you ask for it.
People should talk to me and ask me about how I want to be treated.
That means you should not be taken advantage of when you receive care and support.
No-one should abuse you and you should not be made to do things that make you feel uncomfortable.
My support worker Fiona has taken some of my money to buy herself some clothes β that isn't fair is it?
Itβs terrible! Sheβs not allowed to do that! Letβs talk to her manager.
That means people should support you to do as much as you can for yourselves.
No thanks, I can make my own tea, because I know how I like it.
That means people who care for you and support you should do it well.
The care and support should be right for you, safe and help you live a good life.
I want to flat with my friend Tiffany, and have support there.
Thatβs what Iβm here for, I can help you organise that.
That means that people should explain things to you clearly and check that you understand what is happening.
You should be able to talk to people, ask questions and be told the truth.
When I see a doctor, I need someone with me who can explain some of the things the doctor is saying.
I wrote that in my Health Passport!
That means you should be told everything you need to know about your care and support including:
- What is happening to you
- What choices you have
- When things are likely to happen
- How much it will cost
- or the results of any tests or treatment.
Can you tell me how this medicine helps and if there's any side effects?
It will help with the infection, but it might upset your stomach for a few days.
That means you should be able to make your own choices.
If you want them to, other people can help you make choices.
You also have the right to refuse care and support.
Can you tell me how this medicine helps and if there's any side effects?
It will help with the infection, but it might upset your stomach for a few days.
I understand and I will take the medicine.
That means we can choose to have a support person with us when we receive care.
This is my friend Emma who is coming to the doctorβs appointment with me.
That means if you are asked to be part of research, you have the right to be told things in a way you understand and you can decide what you want to do.
Would you like to be a part of research about asthma?
I can give you information about the research and you can ask me as many questions as you like before you decide.
Okay, I will think about it, and I will talk to my family. I'll let you know soon.
That means you can complain if you are not happy with the care you receive.
People should listen to your complaint and tell you what they are going to do about it.
If they donβt help you, there are other people you can talk to.
I want to make a complaint about my dentist.
He didnβt explain what was going to happen before he drilled my tooth.
If you are unhappy about a health or disability service there are people you can talk to.
You could talk to a Health and Disability Advocate.
Hi Iβm Laschelle, Iβm a Health and Disability Advocate and Iβm here to help you sort things out.
I can listen to you and give you information about your rights.
I can give you options and can help you make a complaint.
I can come with you to a meeting about your complaint.
I can talk to you about self-advocacy.
You can ring an Advocate on 0800 555 050
or email [email protected]
You can also talk to the Health and Disability Commissioner if you are unhappy about your care and treatment.
And as an Advocate I can help you.
What can I complain about?
You can complain if you are not happy with any of the care and support you receive.
Or you can talk to someone if you are worried about any of the rights that we have talked about in this video.
Why should I complain?
We want everyone to receive great care.
If people tell us about poor care, we can help make sure it doesnβt happen again.
How do I complain?
If you would like help from an Advocate to complain, you can ring them on 0800 555 050
or email [email protected].
You can ring the Health and Disability Commissioner on 0800 11 22 33.
You can email us on [email protected]
or you can fill out an online complaint form on www.hdc.org.nz
What will happen if I complain?
Itβs your right to complain, so you should not get in trouble or be treated any differently if you make a complaint.
If someone does treat you differently or tells you off for making a complaint
you should tell someone else.
You can also ring 0800 555 050 and someone will help you.
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