Role of Emotions in Behavior

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emotions play important roles in

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organizations do you behave in the same

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way or perform as well when you're

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excited as when you're unhappy or afraid

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of course not which is the reason why

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emotions play an important role in the

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workplace it's easy to imagine the

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performance difference of unhappy

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salespeople compared to happy sales

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staff let's take a look at the role of

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emotions in organizations employees who

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effectively manage their emotions and

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moods can create a competitive advantage

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for their organization we all experience

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emotions at work our behaviors are not

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guided solely by conscious rational

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thought in fact emotion often plays a

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larger role in our behaviors then does

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conscious reasoning emotions are intense

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short-term physiological behavioral and

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psychological reactions to a specific

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object person or event that prepare us

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to respond for it let's break down this

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definition into its four important

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elements emotions are short events or

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episodes emotions are likely short-lived

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excitement about making a big sale or

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anxiety over a looming deadline subsides

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after a little bit emotions are directed

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at something or someone this

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differentiates emotions from moods which

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are short-term emotional states that are

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not directed towards anything in

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particular moods are less intense than

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emotions and can change quickly

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the cause of emotions can be readily

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identified making a big sale or facing a

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deadline as an example emotions are

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experienced they involve involuntary

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changes at heart rate blood pressure

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facial expressions animation and vocal

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tone we feel emotion emotions create a

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state of physical readiness through

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physiological reactions increased heart

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rate adrenaline and eye movements

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prepare our bodies to take action

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particularly strong emotions including

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fear anger and surprise can demand our

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attention interrupt our thoughts and

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motivate us to respond by focusing our

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attention on whatever is generating the

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emotion

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whereas an attitude can be thought of as

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a judgment about something an emotion is

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experienced or felt emotions do not last

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as long as attitudes emotions influence

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how we perceive the world help us to

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interpret our experiences and Primus to

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respond although the cause of emotions

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tend to be obvious the cause of mood

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tends to be more unfocused and diffused

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moods are short-term emotional states

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that are not directed towards anything

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in particular

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unlike instant reactions that produce

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emotion and that change with the

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expectations of future pleasure or pain

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moods are harder to cope with can last

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for days weeks months or even years our

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mood at the start of the work day

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influences how we see and react to work

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events and influences our performance

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because moods reflect an individual's

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emotional state researchers typically

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infer the existence of moods from a

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variety of behavioral clues at the end

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of the day it's important to understand

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that moods play important roles in how

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we perform our jobs and how others

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perceive us

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