resilience 2024
Summary
TLDRThis lecture by Associate Professor Natalia from the University of Gothenberg explores the critical role of digital technologies in building resilience against major shocks. It delves into strategies and tools that enable entities to withstand, adapt to, and recover from disruptions. The COVID-19 pandemic serves as a case study, illustrating the acceleration of digital transformation and the importance of digital resilience frameworks for future crisis preparedness. The talk emphasizes the need for public-private collaboration, governance structures, and policy reforms to enhance digital resilience in the face of various crises.
Takeaways
- 🌐 Digital resilience is the ability to use digital technologies to withstand, adapt to, and recover from major shocks, which is crucial in our increasingly digital world.
- 🌪 Major shocks are existential threats that can disrupt normal operations and stability, including economic, social, environmental, and political events.
- 📈 The COVID-19 pandemic acted as a catalyst for digital transformation, accelerating trends and sparking new innovations in areas like remote work, telemedicine, e-commerce, and online education.
- 🛡️ Digital resilience frameworks focus on three primary capabilities: absorption, adaptation, and transformation, which help entities endure shocks and evolve in response to crises.
- 🔄 Absorption involves enduring shocks while preserving original structure and functions, using strategies like redundancy in communication and collaboration tools.
- 🔧 Adaptation, or rebounding, involves leveraging accessible technologies to respond to disruptions, learn from the crisis, and implement changes through experimentation.
- 🌱 Transformation is about developing new capabilities, altering organizational structures, or creating new business models based on learnings from the crisis.
- 🤖 Intelligent sensing and real-time analytics are key for navigating complex and uncertain environments during the initial phases of a crisis.
- 🔗 Coordination and data governance are essential for effective response management, ensuring that all parties work together efficiently during a crisis.
- 🏫 Higher education institutions managed the transition to virtual environments, ensuring educational processes remained uninterrupted despite external disruptions.
- 🛑 Research gaps identified include the need for understanding how public and private entities can collaborate to build digital resilience, the governance structures needed to counter major shocks, and the policy reforms required to enhance resilience.
- 🌟 The transformative nature of crises is highlighted, showing that digital technologies are not just tools for survival but catalysts for change, leading to stronger, wiser, and more resilient systems post-crisis.
Q & A
What is the main focus of the lecture by Natalia?
-The lecture focuses on building digital resilience against major shocks, exploring how digital technologies can contribute to resilience and the strategies and tools that enable individuals, organizations, and systems to withstand, adapt to, and recover from major disruptions.
Why is it essential to understand digital resilience in today's world?
-Understanding digital resilience is essential because disruptions in our increasingly digital world can have widespread impacts on business operations, personal privacy, and overall societal functioning. Digital resilience helps entities prepare for future crises and leverage technology for adaptability and growth.
What are some examples of major shocks mentioned in the lecture?
-Examples of major shocks include economic shocks like financial crises, natural disasters such as earthquakes and hurricanes, political shocks like policy changes or upheavals, social shocks like public health crises or large-scale migration, and technological shocks due to rapid advancements or failures.
How did the COVID-19 pandemic act as a catalyst for digital transformation?
-The COVID-19 pandemic acted as a catalyst by causing significant disruptions in supply chains and financial challenges, forcing organizations to make digitalization a strategic focus. This led to an acceleration of digital transformation, including the rapid adoption of remote work, telemedicine, e-commerce, and online education.
What are the three primary resilience capabilities outlined in the digital resilience framework?
-The three primary resilience capabilities are absorption, adaptation, and transformation. Absorption refers to enduring shocks while preserving original structure and functions. Adaptation involves responding to disruptions by leveraging technologies and learning from the crisis. Transformation is about developing new capabilities and altering organizational structures based on crisis learnings.
What role does redundancy play in digital resilience during the absorption stage?
-Redundancy plays a crucial role in the absorption stage by providing alternative communication and collaboration options. It helps entities maintain operational resilience by diversifying their technological infrastructure, ensuring continuity during a crisis.
How did higher education institutions adapt to the challenges posed by the COVID-19 pandemic?
-Higher education institutions adapted by transitioning from traditional in-person activities to virtual environments, using social media and chat applications to maintain connections with students, ensuring the continuity of education despite external disruptions.
What is the significance of real-time analytics in the adaptation stage of resilience?
-Real-time analytics is significant in the adaptation stage as it enables entities to sense changes in consumer behavior or market demands and swiftly adapt their strategies. For example, e-commerce platforms used real-time analytics to adjust advertising strategies in response to increased online shopping during the pandemic.
Can you provide an example of how an organization transformed its operations during the pandemic?
-The Boston Food Bank is an example of an organization that transformed its operations by implementing contactless service and drive-through pickups, ensuring food distribution could continue safely and address accessibility needs during the pandemic.
What are some research gaps in the field of digital resilience that the lecture suggests exploring?
-Some research gaps include understanding how public and private entities can collaborate to build digital resilience, determining the governance and regulatory structures needed to counter major shocks, reforming existing policies and introducing mechanisms to help entities build resilience, and expanding research on technology adoption and resilience strategies for major shocks beyond the pandemic.
How does the lecture relate the concept of a storm to the process of building digital resilience?
-The lecture relates the concept of a storm to building digital resilience by suggesting that, like a storm tests and transforms individuals, crises challenge systems and responses, revealing the extent of our resilience and ingenuity. Digital technologies are not just tools for survival but catalysts for change, helping us adapt, manage resources, and communicate efficiently during crises.
Outlines
🌐 Digital Resilience in a Disruptive World
The lecture introduces the concept of digital resilience and its importance in the face of major shocks. Natalia, an associate professor at the University of Gothenberg, discusses how digital technologies can help individuals and organizations withstand, adapt to, and recover from disruptions. The COVID-19 pandemic is highlighted as a catalyst for digital transformation, emphasizing the need for digital resilience in a world where crises can have widespread impacts. The lecture promises to explore strategies and tools that leverage digital technologies for resilience.
📘 Understanding Major Shocks and Digital Resilience
This paragraph delves into the definitions of 'major shocks' and 'digital resilience.' Major shocks are existential threats that pose long-term risks to various entities, including individuals, organizations, and complex systems. They can be economic, social, environmental, or political and often have far-reaching consequences. Digital resilience, on the other hand, is the ability to use digital technologies to absorb shocks, adapt to disruptions, and transform to a new stable state. The paragraph also introduces a framework for understanding digital resilience, focusing on absorption, adaptation, and transformation as key capabilities.
🛡️ Absorbing Shocks: Digital Technologies as a Shield
The third paragraph discusses the role of digital technologies in absorbing major shocks. It emphasizes the importance of redundancy, as seen during the COVID-19 pandemic, where a swift shift to online platforms like Zoom and Microsoft Teams ensured operational continuity. The adoption of intelligent sensing and real-time analytics is highlighted as a strategy for navigating complex and uncertain environments during crises. The paragraph also underscores the significance of coordination and data governance in the initial stages of a crisis, ensuring efficient response management.
🔄 Adapting to Disruptions: Learning and Innovation
This paragraph focuses on the adaptation stage of resilience, where entities learn from crises and implement changes through experimentation. It provides examples such as the Boston Food Bank's contactless service and the adoption of online courses in higher education during times of war. The paragraph highlights the importance of trying new things and adapting to a significantly different environment, emphasizing the need for entities to function effectively in the face of disruptions.
🌟 Transforming for a New Reality: Post-Crisis Innovations
The fifth paragraph explores the transformation stage of resilience, where entities evolve and innovate in response to crisis challenges. It discusses the importance of recognizing the need for change and implementing fundamental transformations rather than short-term adjustments. The paragraph provides examples of organizations that have transformed into digital-first entities post-crisis, such as the Greater Boston Food Bank and Ukrainian higher education institutions, and the importance of scalability in these transformations.
🔍 Research Gaps and the Path Forward
The final paragraph identifies research gaps in the field of digital resilience, particularly the need for collaboration between public and private entities, governance and regulatory structures to counter major shocks, and policy reforms to enhance resilience. It also calls for expanded research on technology adoption and resilience strategies beyond the pandemic context. The paragraph concludes with a reflection on the transformative power of crisis and the role of digital technologies as catalysts for change, emphasizing the opportunity for growth and resilience that arises from adversity.
🌱 Embracing Digital Resilience for Growth and Transformation
In the closing paragraph, the speaker reflects on the opportunity for growth and transformation that arises from every crisis. It emphasizes the importance of using digital tools not just for survival but for thriving amidst adversity. The paragraph highlights the role of data governance frameworks in ensuring reliable information and strengthening resilience. It concludes by reminding us that every crisis is an opportunity for growth, and with the right digital tools and culture, we can emerge stronger, wiser, and more resilient.
Mindmap
Keywords
💡Digital Resilience
💡Major Shocks
💡Adaptability
💡Digital Transformation
💡Crisis Management
💡Innovation
💡Absorption
💡Adaptation
💡Transformation
💡Coordination
💡Data Governance
Highlights
Digital technologies play a crucial role in building resilience, allowing individuals, organizations, and systems to withstand, adapt to, and recover from major shocks.
The COVID-19 pandemic acted as a powerful catalyst for digital transformation, accelerating trends in remote work, telemedicine, e-commerce, and online education.
Digital resilience refers to the capabilities developed through digital technologies to absorb major shocks, adapt to disruptions, and transform to a new stable state.
The framework for digital resilience focuses on three primary capabilities: absorption, adaptation, and transformation.
Absorption involves enduring shocks while preserving original structures and functions, minimizing immediate impacts to ensure ongoing survival.
Adaptation, also known as rebounding, involves leveraging accessible technologies, learning from crises, and implementing changes to better cope with disruptions.
Transformation entails developing new capabilities, altering organizational structures, or creating new business models based on learnings from crises.
Redundancy in digital tools, such as the use of multiple online platforms like Zoom and Microsoft Teams, was crucial for maintaining operational resilience during the pandemic.
Real-time analytics and intelligent sensing played a vital role in decision-making processes, particularly in e-commerce, during the COVID-19 pandemic.
Coordination and data governance are essential strategies for effective crisis response, helping organizations navigate complex and uncertain environments.
Experimentation and innovation during crises, such as the implementation of contactless services by the Boston Food Bank, are key to adapting and ensuring continuity.
Major shocks often lead to fundamental transformations, such as the shift to digital-first operations by organizations like the Greater Boston Food Bank.
The need for collaboration between public and private entities to build digital resilience is a significant research gap in information systems.
Governance and regulatory structures must evolve to support resilience against major shocks, highlighting the need for policy reforms.
Expanding research beyond the COVID-19 pandemic to explore digital resilience in various types of major shocks, such as natural disasters and geopolitical conflicts, is crucial.
Transcripts
Welcome to our lecture on building
digital resilience it major shocks my
name is Natalia and I am associate
professor at the department of
information systems at University of
gothenberg and a member of the swiish
center for digital
innovation in this lecture you will gain
insights into how digital Technologies
can contribute to
resilience we will explore strategies
and tools that in enable individuals
organizations and systems to withstand
adapt to and recover from major
shocks understanding and leveraging
these Technologies is essential in our
increasingly digital world where
disruptions can have widespread
impacts so why is it interesting to
learn about resilience and digital
technologist in the beginning of human
history disasters and crisis have always
been inevitable causing widespread
destruction displacement and loss of
life for instance the climate crisis is
expected to bring more frequent and
severe natural disasters urbanization
leads to significant health and economic
impacts growing political and economic
tensions result in military conflicts
loss of life poverty and and social
unrest these events not only threaten
Our Lives priorities and restrict the
time available to respond but they also
result in significant stress fear and
uncertainty for us it is crucial to
understand and prepare for their
impacts at the same time crisis also
catalysts for enhancing adaptability and
resilience offering us opportunities for
learning Innovation and growth in this
context learning about how digital
Technologies can contribute to
resilience in various crisis is pivotal
by leveraging these Technologies we can
better prepare for future
crisis so let's look back on the
covid-19 pandemic the epidemic has had a
significant and wide raging impact on
businesses across various factors
causing enormous disruptions in Supply
chains and financial challenges it acted
as a powerful Catalyst for both the
exploration and exploitation of digital
Technologies accelerating trends that
they were already underway while also
sparking new Innovations and
applications the pandemic forced
organizations to make digitalization a
strategic Focus resulting in a
tremendous acceleration of digital
transformation this was evident the
explosion of remote work the rapid
adoption of tele medicine and digital
Health Services the surge in e-com
Commerce and the shift to online
education these changes not only help
businesses and institution adapt to the
immediate crisis but also led to a
re-evaluation of previously heeld
Notions regarding the implementation of
digital
Technologies this transformative period
period underscored The crucial role of
digital Technologies ensuring business
continuity driving Innovation and
adapting to a rapidly evolving business
landscape it highlighted how digital
resilience can contribute to enduring
success in times of Crisis the Lance
land during this time offer valuable
insights in how digital Technologies can
enhance resilience in future CR crisis
preparing organizations to better
withstand adapt to and recover from
disruptions so what have you learned
from the pandemic what have you learned
within Information Systems from the
previous
crisis so what do we know about digital
Technologies and resilience how can
digital Technologies enhance resilience
in major shocks
let's start with definitions of central
Concepts so because before we start it
it's essential to understand the central
CS the form the foundation of this field
these key Concepts include major shocks
and digital
resilience
so what it meant by Major
shocks major shocks are existential
threats that pose continuous long-term
risks to different entities from
individuals groups organizations and
institutions and the complex systems
which such entities live and function
these are the definitions for the
definition from your course literature
the uh mandatory paper from mq
executive major shocks are all often
significant and unexpected events that
disrupt normal operations stability of
functioning within the system Community
organizations these shs can be of
different kind they can be economic
social environmental or political in
nature and typically have wide reaching
consequences some examples include
economic shocks for example sudden
financial crisis stock market crashes
major shifts and trade policies ET Etc
we can also talk about natural disasters
some as earthquakes hurricanes tsunamis
or other catastrophic andal
events political shocks such as
significant changes in governmental Pol
policies or unexpected political
upheavals we can also talk about
so-called social shocks for example
major Public Health crisis like the
pandemic for example large scale
migration a and significant societal
unrest and finally technological shocks
for example rapid advancements of
failures in technology that dramatically
alter Industries or daily life all these
shocks can require actions from us from
the organizations people and
societies let's turn to digital
resilience in your course literature and
based on the previous research on um the
pandemic and other types of
Crisis uh digital resilience refers to
the capabilities developed through the
use of digital Technologies to absorb
major shocks adapt to disruptions and
transform to a new stable State digital
resilience is crucial in today's
interconnected world where res Alliance
of different systems and Technologies
ever increasing and the potential for
disruptions can have significant impacts
on business operation personal privacy
and overall societal
functioning so what do we know about
digital
resilience in your course
literature uh the authors present the
most recent the latest digital
resilience
framework uh which is a model built upon
leading research and information systems
concerning digital Technologies during
crisis this framework offers a
theoretical lens to understand how
entities can develop and enhance their
digital resilience
capabilities this framework is quite
easy to understand and to use and I will
try to provide some basic explanation to
its
components it is an integrated framework
for resilience encompassing digital
technology characteristics and
organizational conditions providing a
comprehensive overview for understanding
how entities can build
resilience the framework focuses on
three primary resilience
capabilities absorption adaptation and
transformation so so the first step in
resilience is
absorption we need to absorb the crisis
we need to absorb the
shock absorption refers to an entity's
ability to endure shocks while
preserving its original structure and
functions to minimize immediate
impacts this capability involves
strategy they help mitigate the initial
losses that occur after a shock ensuring
The Entity ongoing survival so first of
all you need to face the shock you need
to survive you need
to
just be alive and take the first step to
keep your organization yourself
going next step when you understand that
the shock has happened there is a crisis
you're trying to adapt the adaptation
stage also known as
rebounding involves responding to
disruptions by
leveraging accessible Technologies it
includes learning from the crisis
developing new methods and implementing
changes through experimentation to
better cope with the
disruptions in a nutshell you're trying
to adopt a crisis you trying to learn
your things and you're trying to live
with
that finally the transformation Stage IT
entails developing new capabilities
altering organization structures or even
creating en new business models based on
the learnings from crisis this
capability allows entities to evolve and
innovate in response to the challenges
posed by crisis so if you know well
a shock has happened and you have
learned things so why not implementing
them why not changing your
activities your ways are working based
on the learnings why not to
transform and in each stage based on the
previous
research uh we can see in the framework
the role of digital Technologies and
organization
conditions um for building resilience
which are essential for making absorbing
adapting stage and transformation stage
as successful as possible so when you
look at the role of digital
Technologies uh they enhance the
entity's preparedness response and
recovery and organizational conditions
for building resilience encompass
different ways that for example the
management and other organizational
conditions which shape how effectively
people can actually leverage digital
Technologies to build
resilience and we will look closer at
them in the next
slides let's start with
absorbing major
shocks first of all if you look at the
digital technology character
istics there is a necessity to use
redundancy take a look at the research
from the covid pandemic during the
initial stage of the crisis there was a
tremendous very Swift shift to online
platforms like zoom and Microsoft teams
it was a critical strategy for ensuring
continuity the adoption of these tools
as discussed for example by the paper is
provided in your Literature list
highlights the importance of redundancy
in maintaining operational resilience by
diversifying for example communication
and collaboration options higher
education um institution have
efficiently managed the transition from
traditional inperson activities from
classroom education to Virtual
environments ensuring that educational
processes remain uninterrupted despite
external
disruptions for example in the Ukrainian
context the Ukrainian higher education
institutions use social media and chat
application to help their teachers keep
connection with its students in
different parts of the country and with
the students which had to relocate
abroad to ensure the continuity of
Education in addition to leveraging
multiple digital tools entities and
increasingly turning to intelligent
sensing and real time analytics to
navigate complex uncertain environments
which can be especially complex and
especially uncertain at the initial
phases of Crisis for example
intelligence algorith played a crucial
role in enhancing decisionmaking
processes in the case of e-commerce a
real type adaptation during uh the covid
pandemic as you remember the e-commerce
sector was
experienced particularly significant
shifts such as the search in online
shopping which
necessitated the use of realtime
analytics as consuming increasingly
turned to online challengs they
generated new types of cues on search
engines for products they would have
traditional bought in physical stores
tools like Google analytics played a
very important role in sensing this
change in consumer Behavior behaviors by
providing real time data on search
Trends this toools enabled online
retailers to swiftly adopt their
advertising strategies and respond to
evolving Market
demands so in this case these strategies
were essential for organizations to
survive but at the same time we should
keep in mind that coordination and data
governance were important strategies
from the organizations to consider
coordination and data governments were
crucial in the initial stages of a
crisis for several
reasons effective response management
always encompasses coordinations to
ensure that all responding enderes
organizations are working together
efficiently avoiding application of
efforts and gaps in response for
resource allocation and for minimizing
confusion and panic for example in the
Ukrainian context
many managers actually kept contact
communication with their employees to
ensure that the employees knew what they
were doing they knew what was going on
and they knew what kind of Technologies
were available for them
to consider in their
work let's go to the next stage adapting
to disruption caused by Major shocks in
addition to absorbing major shocks
resilience also entails the capability
to adapt to adversity to adversity
researchers have refer to adaptation as
rebounding to a previous or better state
to this entities need to function in an
environment they may be significantly
different and established operation
processes models assumtions must change
to adjust to the different environment
entities conduct by responding very
quickly to disruptions through
accessible Technologies and by learning
developing and implementing changes
through
experimentations so trying new things so
for example in um during the pandemic in
the context of maintaining continuity
adapting to new
technologies um the Boston Food Bank
implementing Innovative Ser Service
delivery methods like contactless
service and cbet pickups this approach
is not only ensured that food
distribution can continue safely but
also address the accessibility needs of
clients who were unable to enter the fa
the facility due to health concerns or
restrictions by adopting this countless
service the Boston food bank was able to
enhance accessibility to ensure that Aid
reach those in need without compromising
safety operational
efficiency another aspect is
experimentations that you adapt through
Innovation you try different things for
example implementing new online courses
from other University testing new
teaching methods which you can for
example read uh from the optional
literature about um higher education in
times of War so in this case people try
to learn how to use different things to
handle the challenges posed by the
crisis and finally transforming to a new
stable
State this question what have you
learned and what do we want to keep this
question is quite important to ask and a
major shock as I already mentioned can
cause individuals to recognize the sign
significance and importance of the
changes that are needed to bring about a
new post shock reality such deep
revolutionary changes cannot always be
achieved through short-term adjustments
and the quick fixes that organizations
used to adapt to a Shar so these changes
of often require fundamental
Transformations and in many cases and
you can see from the research literature
the organizations actually like the
changes they made during the crisis and
they consider so-called Recon
durability for example the greater
Boston's food bank was motivated by the
crisis to transform into a digital first
organization so they basically changed
their way of working into New Way
working after the pandemic making use of
the learnings from the
crisis many Ukrainian high education
institutions and it companies they work
online and remoted only considering it
quite being quite a successful
strategy the another strategies here is
scalability that for example we can face
many examples when muk's courses for
example from KERA they become
implemented in University programs as a
part of university programs because
during the pandemic proved to be
successful and it is something that some
universities consider consider even in
post major shock
typ
so this what we know about digital
resilience and the and the question
Rises what is the research Gap so some
inspiration for
you how can public and private entities
collaborate to build digital resilience
against major shocks this is one of the
questions they hasn't been properly
answered
in Information Systems research bu
building digital resilience against
major shocks requires a con concerted
effort from both public and private
entities the integration for example of
resources expertise and strategies from
diverse sectors can significantly
bolster the capacity to respond to
recover from and adapt to significant
destructions
at this point the research Information
Systems research in this area is
missing another question arises what
governance and Regulatory structures are
needed to counter major shocks it's also
important what kind of policy uh uh what
kind of governance is needed to
successfully uh come C major
shocks what kind of Frameworks do we
need to develop the Frameworks which
include both public and private
stakeholders which can enhance
coordination and respond
efficiently the third question how can
existing policies be reformed and
mechanism introduced to help entities to
build resilience what policy reforms are
needed what mechanism for building res
resilience are essential to develop so
res reforming existing policies and
introducing new mechanisms can actually
significant enhance digital
resilience we also need to get this
inside in order to prepare training and
education for people who will be
involved in mitigating
crisis finally another important Gap in
existing
research is about the nature of Crisis
while there is an extensive research on
digital Technologies during the pandemic
the covid-19
pandemic there remains a noticeable Gap
in research on technology adoption and
resilience strategies for major shock
beyond the pandemic expanding research
efforts to explore various types of
major shocks such as natural disasters
geopolitical conflicts or economical
crisis can provide valuable insights
into how digital Technologies can be
leveraged for resilience in different
context this is may be something for you
to think about as an
inspiration in closing let us reflect on
the profound wisdom of Haruki maruki and
once the storm is over you want to
remember how you made it through how you
managed to survive you won't even be
sure whether the storm is is really over
but one thing is certain when you come
out of the storm you won't be the same
person who walked in that's what the
storm is all about this code resonate
deeply with the essence of resilience
particularly in the context of
leveraging digital technology dur
crisis just just as a storm tests our
limits and transforms us crisis
challenge our systems our response and
our very understanding of preparedness
and
recovery for example in terms of
adaptation and evolution digital
technology are not just tools they're
Catalyst for change during crisis they
enable us to adapt swiftly manage
resources effectively and communicate
efficiently they help us to save jobs
and in many cases to save
lives they also help us
in the times of crisis when we may not
realiz the extent of our resilience and
Ingenuity yes it is through the
coordinated use of data and technology
that we find new ways to overcome
obstacles the data governance Frameworks
we establish ensure that our responses
are grounded in reliable information
ultimately strengthening our
resilience crisis after crisis we emerge
stronger the end of a crisis often
brings a new beginning the experiences
we accumulate the lessons we learn and
the Innovations we develop during these
challenging times leave us fundamentally
changed our systems becoming more robust
our strategies more refined and our
communities more
connected so as we conclude this
discussion on digital technology and
resilience let us remember that every
storm every crisis is an opportunity for
growth and
transformation the digital tools at our
disposal are not just for survival the
instruments for thriving amidst
adversity but embracing these
Technologies and fostering a culture of
coordination and data governance we do
not merely weather the storms we emerge
from them stronger wiser and more
resilient thank you
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