Beachten sie DIESE Dinge, BEVOR sie einen Stromvertrag abschließen | Tipps mit Peter Giesel
Summary
TLDRIn times of rising energy costs, some providers are exploiting customers with hidden price hikes. This script advises consumers to stay vigilant against deceptive practices, highlighting their right to terminate contracts within 14 days of receiving a price increase notice. It also explains the 'separated price adjustment clause' and the importance of consulting consumer centers for support. The script encourages consumers to compare prices and consider switching to the basic supplier if their current provider is too expensive, while reminding them to avoid pressure from telephone sales attempts and to conclude contracts in written form.
Takeaways
- 😟 In times of increasing energy costs, some providers are taking advantage to charge customers more money than necessary.
- 🔍 Energy prices are always fluctuating and can be significantly affected by crises like oil shortages or conflicts, such as in Ukraine.
- 🕵️♂️ Beware of hidden price increases that may come in the form of inconspicuous flyers with vague headlines and important information printed in small text at the end.
- 📬 If you receive a notice of a price increase, read the entire letter carefully and keep it for reference.
- 📝 In case of a price increase, you have the right to terminate your contract extraordinarily within 14 days after receiving the provider's letter.
- ⏰ Providers must announce price increases in a timely manner, at least four weeks before implementing them, and inform customers of their special termination right.
- 🤔 Use the two-week period to research other providers' prices and decide whether a special termination makes sense for you.
- 🚫 Be cautious of the 'separated price adjustment clause' which allows providers to pass on increased costs such as taxes and fees to customers.
- 🆘 If unsure, contact a consumer center for advice, especially if you find your provider too expensive and want to switch.
- 🏠 There's no need to fear a provider change or moving house without electricity or gas, as energy supply is legally regulated in Germany.
- 🆓 Start by comparing prices with other providers using various online platforms or consumer center advisors to find the best deal.
- 📉 Consider the basic supplier as a usually cheaper alternative, especially for new customers, and check local basic supply tariffs.
- 📞 Beware of telephone sales attempts; 'cold calling' is legally prohibited, and contracts must be concluded in written form, not just verbally.
- 🔄 If moving to a new address, ensure to terminate your contract in time and in writing to avoid double payments, and give the provider 14 days to offer a contract at the new address with the same conditions.
- 👥 If moving in with a partner who already has a contract with another provider, use the special termination right in time, six weeks before moving out, to ensure a smooth transition in energy or gas supply.
Q & A
Why are some energy providers increasing their prices during uncertain times of rising energy costs?
-Some energy providers are taking advantage of the situation to charge customers more money than necessary, possibly due to the ongoing energy crisis or other factors.
How can hidden price increases be identified in a flyer or advertisement?
-Hidden price increases are often disguised as harmless flyers with general headings that do not necessarily indicate a contract change. Important information about the price increase is usually found in small print at the end of the document.
What should consumers do when they receive a notice of a price increase?
-Consumers should read the notice thoroughly, especially the small print, and keep it for reference. They should also remain calm and be aware of their rights in such situations.
What rights do consumers have when an energy provider announces a price increase?
-Consumers have the right to terminate their contract extraordinarily within 14 days after receiving the notice from the energy provider.
How should energy providers announce a price increase according to the rules?
-Energy providers must announce price increases in a timely manner, at least four weeks before the increase, and inform consumers about their special termination right.
What is the 'separated price adjustment clause' and why should consumers be cautious about it?
-The 'separated price adjustment clause' allows energy providers to pass on additional costs, such as taxes and fees, to consumers. Consumers should be cautious as this clause can be used by some providers as an excuse for unjustified price increases.
What should consumers do if they are unsure about the terms in their energy contract?
-If consumers are unsure about the terms, they should contact a consumer center for advice and assistance.
What are the legal provisions for energy supply in Germany in case a consumer wants to change providers?
-The energy supply in Germany is legally regulated, ensuring that consumers are not left without electricity or gas. In case of a provider change, the so-called basic supplier will supply energy to the consumer, which could be the local municipal utilities.
How can consumers compare prices with other providers to find a better deal?
-Consumers can use various online platforms or consult with consumer center advisors to compare current prices with new offers. They need their postal code and annual energy consumption, which can be found in their last gas or electricity bill.
Why is it recommended for consumers to consider the basic supplier's tariffs when looking for a new provider?
-The basic supplier's tariffs are often a cost-effective alternative, especially for new customers. Checking and potentially switching to the basic supply tariffs can be a good option.
What are the two important things to consider when moving to a new address and changing energy providers?
-First, consumers should terminate their contract with the current provider in writing and in time, at least six weeks before moving to avoid double payments. Second, if moving in with a partner who already has a contract with another provider, the consumer should use their special termination right six weeks before moving and inform their current provider.
Why is it important for consumers to avoid pressure from telephone sales attempts?
-Telephone sales attempts, also known as 'cold calling,' are legally restricted, and contracts must be concluded in written form. Consumers should not feel pressured and should always close contracts in writing to avoid misunderstandings and hidden costs.
Outlines
💰 Dealing with Rising Energy Costs and Unscrupulous Providers
This paragraph addresses the issue of increasing energy costs and the tactics some providers use to exploit customers during these times. It advises customers to be vigilant against hidden price increases, often disguised as innocuous flyers with vague headlines and fine print details at the end. Customers are reminded of their right to terminate their contracts exceptionally within 14 days of receiving a price increase notice, and to use this time to research and compare prices from other providers. An exception is noted for cases where the energy supplier must pass on additional costs such as taxes and fees to the customer, which is often hidden in contracts under the term 'separated price adjustment clause.' The paragraph also warns against telephone sales attempts, which are legally supposed to be in written form, and advises to avoid pressure tactics and to conclude contracts in writing.
🛠 Tips for Smooth Energy Supply Transitions
The second paragraph provides guidance on how to handle transitions in energy supply, whether due to moving or changing providers. It reassures customers that they will not be left without energy supply during a provider change, as there are legal regulations ensuring basic supply from a 'basic supplier' in the area, which could be local municipal utilities. The paragraph suggests starting with price comparisons using online platforms or consumer center advisors and emphasizes checking local basic supply tariffs as a potentially cheaper alternative, especially for new customers. It also warns against falling for telephone sales attempts and stresses the importance of written contracts. For those moving house, the paragraph advises to terminate the contract in time and in writing to avoid double payments and to ensure the current provider offers a contract at the new address under the same conditions within 14 days, failing which, customers have the right to choose a new provider with better tariffs.
Mindmap
Keywords
💡Energy Costs
💡Price Increase
💡Contractual Changes
💡Special Termination Right
💡Price Adjustment Clause
💡Consumer Center
💡Energy Supply
💡Price Comparison
💡Basic Supplier
💡Code Calling
💡Moving House
Highlights
In times of rising energy costs, some providers are taking advantage to charge customers more money than necessary.
Customers should be aware of hidden price increases often disguised as harmless flyers with vague headlines.
Important information regarding price increases is usually found in small print at the end of the documents.
Consumers have the right to extraordinary termination of their contract within 14 days after receiving the provider's letter announcing a price increase.
Providers must announce price increases at least four weeks in advance and inform customers of their special termination right.
If the energy supplier has to pay more due to taxes or fees, they can pass these costs on to the customers, which is known as the 'separated price adjustment clause'.
Consumers should contact the nearest consumer center if they are unsure about the terms in their contract.
No one should fear a lack of energy supply during a provider change; the basic supplier will ensure energy supply.
Consumers can compare prices with other providers using various online platforms or the assistance of consumer centers.
The basic supplier's tariffs are often a cost-effective alternative, especially for new customers.
Avoid falling for telephone sales attempts; 'code calling' is legally prohibited, and contracts should be made in written form.
When moving to a new address, consumers should terminate their contract in writing and in time to avoid double payments.
If moving in with a partner who already has a contract with another provider, the special termination right should be exercised six weeks before moving out.
The basic supplier has exactly 14 days to offer a contract at the new residence under the exact same conditions.
If the basic supplier does not or will not offer the contract under the same conditions, consumers have the right to special termination and can seek a cheaper provider.
Consumers should not be pressured into contracts over the phone and should always ensure they are in written form.
Transcripts
gerade in diesen Zeiten in der viele von
uns völlig verunsichert sind wegen der
ständig steigenden Energiekosten
schlagen manche Anbieter zu und wollen
uns noch mehr Geld aus der Tasche ziehen
als nötig egal ob bei Ihnen ein Umzug
und ein Stromanbieterwechsel bevorsteht
oder eine Preis- oder abschlagserhöhung
ins Ausland hat mit den folgenden Tipps
sind Sie bestens gerüstet und fallen
nicht auf die Tricks unseriöse Anbieter
rein
Energiepreise schwanken schon immer
Ölkrise oder natürliche Kriege wie in
der Ukraine können die Preise sogar
völlig aus dem Gleichgewicht bringen
aber auch ohne Krisen versuchen manche
Anbieter die Preise heimlich zu erhöhen
und dabei gehen sie äußerst geschickt
vor wenn Ihnen eine abschlagserhöhung
ins Haus flattert ist das manchmal eine
versteckte Preiserhöhung oft als
harmloser Werbeflyer getan die
Überschriften sind sehr allgemein
gehalten und weisen nicht zwangsläufig
auf eine Vertragsveränderung hin die
wichtigen Infos zu der anstehenden zur
Erhöhung sind meist am Ende im
Kleingedruckten zu finden also Obacht
solche Briefe müssen leider bis zum
Schluss gelesen werden und auf jeden
Fall
aufbewahrt werden und nun was kann ich
denn tun wenn die Preiserhöhung auch
mich schon betrifft erst einmal die Ruhe
bewahren denn auch sie haben Rechte in
einer solchen Situation oft wirken
Verträge unsere energieversorge wieder
reinste Paragraphen Dschungel das nutzen
diese Anbieter natürlich gerne aus wenn
der Stromanbieter also so eine
Preiserhöhung ankündigt ja dann haben
Sie das Recht ihren Vertrag
außerordentlich zu kündigen und zwar
innerhalb von 14 Tagen nach Eingang des
Schreibens der Stromanbieter muss die
Preiserhöhungen rechtzeitig also
mindestens vier Wochen bevor er sie
wirklich erhöht auch ankündigen und er
muss sie zusätzlich über dieses
Sonderkündigungsrecht informieren mein
Tipp nutzen Sie diese zwei Wochen
informieren Sie sich in der Zwischenzeit
über Preise von
labern und entscheiden Sie dann erst ob
eine Sonderkündigung für sie Sinn macht
oder nicht denn leider gibt es eine
Ausnahme die Sie beachten müssen nämlich
wenn der energiedeferant selbst mehr
zahlen muss also zum Beispiel Steuern
und Abgaben dann darf er das alles an
Sie weitergeben das ist die sogenannte
separierte
Preisanpassungsklausel ein furchtbares
Wort oder und wenn Sie das in dem
Schreiben Lesen sollten ihre
Alarmglocken angehen denn dieses Wort
versteckt sich oft in energieverträgen
wird aber von manchen Anbietern als
Vorwand für Preiserhöhungen genutzt mein
Tipp wenn Sie unsicher sind wenden Sie
sich mit dem Schreiben an die nächste
Verbraucherzentrale
sie finden ihren Anbieter zu teuer und
wollen wechseln verständlich vorweg
niemand muss bei einem Anbieterwechsel
befürchten ohne Strom oder Gas in der
kalten Wohnung zu bebern keine Angst der
Energiebezug ist in Deutschland
gesetzlich geregelt im Zweifelsfall wird
man vom sogenannten Grundversorger im
Ort beliefert es können zum Beispiel die
örtlichen Stadtwerke sein aus welchen
Gründen auch immer sie wechseln wollen
fangen sie zuerst mit dem Preisvergleich
bei anderen Anbietern an dafür gibt es
diverse Portale im Netz oder die netten
Berater der Verbraucherzentrale um ihre
aktuellen Preise mit neuen Angeboten
vergleichen zu können braucht es
eigentlich nur die richtige Webseite und
Ihre Postleitzahl sowie den jährlichen
Energieverbrauch den finden Sie übrigens
in ihrer letzten Gast oder Stromrechnung
mein aktueller Tipp
setzten sie auf den Grundversorger der
ist meist eine günstige Alternative vor
allem für Neukunden also die
Grundversorgungstarife vor Ort checken
und gegebenenfalls wechseln und eins ist
mir noch wichtig fallen Sie bitte nicht
auf telefonische Verkaufsversuche rein
das sogenannte Code calling ist
eigentlich gesetzlich verboten aber das
schreckt manche nicht ab obwohl die
Bundesregierung im vorigen Jahr
durchgesetzt hat das Energie
Lieferverträge nicht mehr nur
telefonisch abgeschlossen werden können
sondern der Textform bedürfen Achtung
vergessen Sie nicht als Textform kann
auch eine einfache SMS gelten lassen Sie
sich nicht unter Druck setzen legen Sie
bei solchen Anrufen einfach auf und
schließen Sie Verträge immer schriftlich
ab sie wollen umziehen neue Adresse
neues Haus in diesem Fall gibt es auch
die Option den Anbieter zu wechseln hier
muss man nur zwei Kleinigkeiten beachten
erstens kündigen Sie rechtzeitig und vor
allem schriftlich um Doppelzahlungen zu
vermeiden also also mindestens sechs
Wochen vor dem Umzug der Anbieter hat
dann noch genau 14 Tage Zeit ihn am
neuen Wohnort einen Vertrag anzubieten
aber nur zu den exakt gleichen
Konditionen wenn er dies nicht anbieten
kann oder will haben sie weder
Sonderkündigungsrecht und können sich
einen neuen Anbieter mit günstigeren
Tarifen raussuchen und zweitens wenn Sie
zu Ihrem Partner ziehen der schon
Vertrag bei einem anderen Anbieter hat
dann greift genau das
Sonderkündigungsrecht fristgerecht sechs
Wochen vor Auszug bei Ihrem Anbieter
ankündigen und der Umzugs ihren Partner
läuft glatt auch im Bereich Strom oder
Gas ich bin mir sicher mit diesen Tipps
fallen Sie nicht auf die Maschen der
Anbieter herein
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