Appointment Confirmation Example Phone Call

Summary

In this transcript, Katie from Dr. Smith's dental office calls a patient, Sam, to confirm details ahead of an appointment. She inquires about any changes to Sam's insurance, confirming that United Healthcare is still the provider. They discuss the cost range for a typical hygiene appointment, with Sam asking for more specific pricing. Katie offers to have the office manager, Kathy, provide a follow-up call for more details. The conversation ends with confirmation of the appointment and a reminder that Sam can reach the office with any further questions.

Takeaways

• 😀 Dr. Smith hired Katie to assist with evening phone calls for the dental office.
• 😀 Katie is calling Sam to confirm some details before their appointment on Thursday.
• 😀 Katie checks if Sam's insurance has changed since the last visit, confirming they are still covered under United Healthcare.
• 😀 Sam asks about the cost of the upcoming dental appointment, specifically a hygiene appointment.
• 😀 Katie explains that the cost of a general hygiene appointment typically ranges from $175 to $250.
• 😀 Katie mentions that insurance often covers a good portion of the appointment costs.
• 😀 Katie offers to have Kathy, the office manager, call Sam the next day with more specific cost details.
• 😀 Sam agrees to have Kathy call for more information.
• 😀 Katie confirms Sam’s contact information as the best number to reach them at, which is the one they are using for this call.
• 😀 Katie confirms the appointment time for Thursday at 11:00 AM and reassures Sam that if any other questions arise, they can call the office.
• 😀 The call ends with a friendly confirmation and a wish for Sam to have a great night.

Q & A

Who is making the phone call in the script?

Katie, who works for Dr. Smith's dental office, is making the call.

Why is Katie calling the patient in the evening?

She was hired to help with phone calls in the evenings and is calling to confirm information before an upcoming appointment.

What insurance information does Katie verify?

Katie verifies whether the patient is still covered under United Healthcare.

What upcoming appointment is being confirmed?

The patient has a dental appointment scheduled for Thursday at 11:00 a.m.

What cost estimate does Katie provide for a hygiene appointment?

She states that a general hygiene appointment typically costs between $175 and $250.

Why can’t Katie give an exact price over the phone?

Because the final cost depends on what specifically needs to be done during the appointment.

Who will call the patient with more specific pricing information?

Kathy, the office manager, will call the patient the next day with detailed cost information.

What phone number does the patient provide for follow-up?

The patient says to use the same number from which they are currently speaking.

Does the patient have any questions regarding the appointment?

Yes, the patient asks how much everything is going to cost.

How does the call conclude?

Katie confirms the appointment, invites the patient to call with any further questions, and both sides exchange goodbyes.