ENGLISH for CASHIER - practice conversation

Summary

This video lesson teaches essential cashier communication skills, focusing on polite customer service, common vocabulary, and useful phrases at the checkout. Key topics include greeting customers, handling payments, offering bags, and resolving pricing issues. The lesson highlights the importance of good manners, such as using 'please' and 'thank you,' maintaining eye contact, and staying friendly. Through role-playing scenarios, viewers learn how to respond to various customer interactions with professionalism. The video emphasizes problem-solving and when to seek help from a manager if needed, providing a comprehensive guide to effective cashiering.

Takeaways

• 😀 A cashier is someone who handles the cash register and interacts with customers during the checkout process.
• 😀 Key vocabulary for cashiers includes terms like credit card, debit card, receipt, cash register, and payment terminal.
• 😀 Good customer service is essential, and it involves being polite, friendly, and respectful to customers.
• 😀 Important polite phrases to use include 'please,' 'thank you,' and asking questions like 'Would you like some bags?'
• 😀 Cashiers should maintain eye contact, smile, and speak with a positive tone when interacting with customers.
• 😀 Avoid informal language like 'What's up?' and 'Give me your card' when speaking to customers.
• 😀 Common phrases for greeting customers include 'How are you?' and 'How is your day going?'
• 😀 During the checkout, polite phrases like 'How would you like to pay?' and 'Please insert your card' should be used.
• 😀 It's important to check prices if there is confusion, and a price check can be requested by calling a courtesy clerk.
• 😀 Cashiers should always confirm the total and ensure the customer is satisfied with the amount before proceeding with payment.
• 😀 If a cashier encounters a problem they can't resolve, they should call for a manager's assistance to ensure a smooth customer experience.

Q & A

What is the main purpose of this lesson?

The main purpose of this lesson is to teach essential vocabulary, customer service skills, and commonly used phrases for cashiers at the checkout counter.

What are some key vocabulary words a cashier should know?

Some key vocabulary words for a cashier include 'credit card', 'debit card', 'receipt', 'cash register', 'payment terminal', 'change', 'cash', 'scan', and 'courtesy clerk'.

Why is good customer service important for a cashier?

Good customer service is important because it affects how customers feel about the store and their experience. A friendly, polite cashier can leave a positive impression and encourage repeat business.

What polite phrases should a cashier use when speaking to customers?

A cashier should use phrases like 'Would you like...', 'Please...', 'Thank you...', and 'How are you?' to ensure a polite and respectful interaction with customers.

What is an example of an impolite way to speak to a customer?

An impolite way to speak to a customer would be using informal phrases like 'What's up?', 'Want bags?', or 'Give me your card.'. These are too casual and can come off as disrespectful.

What should a cashier do when greeting a customer?

A cashier should greet a customer with a friendly phrase like 'How are you?' or 'How is your day going?' while maintaining eye contact and a smile.

What is the correct way for a cashier to ask about payment?

A cashier can ask about payment in a polite manner by saying 'How will you be paying?' or 'How would you like to pay?'.

How should a cashier handle a situation where the price is incorrect?

If the price is incorrect, the cashier should apologize, check the price, and inform the customer of the correct price. If needed, the cashier can call a manager or a courtesy clerk for assistance.

How should a cashier interact with customers when offering bags?

When offering bags, a cashier should ask politely, such as 'Would you like some bags?' or 'How many bags would you like?'.

What should a cashier do if a customer needs help with a product price?

The cashier should call a courtesy clerk for assistance with the price check, ensuring that the issue is resolved politely and professionally.