Ynez Symonds - Chief Nursing Information Officer

Summary

This video highlights the role of a digital services advocate in healthcare, bridging the gap between clinical staff and IT. It showcases how CHAI empowers clinicians—nurses, doctors, and allied health professionals—to access patient information seamlessly through single sign-on or portal access. By consolidating data such as blood results and hospital discharge summaries, CHAI allows clinicians to provide holistic, timely care while reducing administrative burdens. The tool not only streamlines workflows and improves efficiency but also enhances patient safety, enabling healthcare professionals to deliver comprehensive care with confidence and ease.

Takeaways

• 😀 The speaker advocates for the development of digital services in healthcare.
• 😀 Their role bridges the gap between clinical staff and IT teams.
• 😀 CHAI is highlighted as an effective tool for streamlining patient care.
• 😀 Clinicians, including AHPs, nurses, and doctors, benefit from using CHAI.
• 😀 CHAI provides quick access to patient information such as blood results and discharge summaries.
• 😀 Single sign-on or portal access makes CHAI user-friendly and accessible.
• 😀 The platform enables holistic, real-time care for patients.
• 😀 Using CHAI reduces the need for clinicians to contact other services manually.
• 😀 The tool helps decrease the clinical burden while maintaining patient safety.
• 😀 Overall, CHAI supports efficient, safe, and integrated healthcare delivery.

Q & A

What is the primary role of the speaker in the transcript?

The speaker advocates for the development of digital services in healthcare and acts as a bridge between clinical staff and IT teams.

Who are the main clinical staff the speaker supports?

The speaker supports clinicians including nurses, doctors, and allied health professionals (AHPs).

What challenge in clinical workflow does the speaker address?

The speaker addresses the challenge of clinicians having to contact multiple services, such as GPs or hospitals, to access patient information like blood results or discharge summaries.

How does the tool 'Chai' assist clinicians?

Chai allows clinicians to access comprehensive patient information directly through single sign-on or portal access, streamlining the care process.

What are the benefits of using Chai for patient care?

Chai enables clinicians to provide holistic care at the moment, reduces the clinical burden of contacting other services, and ensures patient care is as safe as possible.

How does the speaker facilitate communication between IT and clinical staff?

The speaker enables clinicians and IT teams to 'speak the same language,' ensuring that digital tools meet clinical needs effectively.

What specific information can clinicians access using Chai?

Clinicians can access patient blood results, hospital discharge summaries, and other relevant medical information needed for care.

How does Chai impact the efficiency of clinical appointments?

Chai allows clinicians to have all necessary patient information at their fingertips, reducing the need for follow-up calls or waiting on other services.

Why is reducing clinical burden important according to the transcript?

Reducing clinical burden allows healthcare professionals to focus more on patient care, ensures safety, and improves the overall quality of care delivered.

How does the integration of digital tools like Chai align with the speaker's advocacy goals?

The integration supports the speaker's goal of developing digital services that streamline workflows, enhance communication, and improve patient outcomes.