Standar Pelayanan Kefarmasian di Apotek [Part 1]

Summary

This video script discusses the importance of pharmacy service standards in pharmacies, focusing on the Indonesian Health Ministerial Regulation (Permenkes) No. 73 of 2016. It covers the evolution from product-oriented to patient-oriented care, emphasizing the need for pharmacists to enhance their knowledge, skills, and communication. The standards aim to improve service quality, protect patients, and ensure legal certainty for pharmaceutical professionals. Key topics include human and resource management in pharmacies, proper facilities, and the importance of a well-structured environment. The script highlights the need for pharmacists to continuously learn and lead effectively in a dynamic healthcare field.

Takeaways

• 😀 The shift from product-oriented to patient-oriented pharmaceutical services requires pharmacists to enhance their knowledge, skills, and communication to effectively interact with patients.
• 😀 Pharmaceutical service standards in pharmacies are established through the Regulation of the Minister of Health of the Republic of Indonesia (Permenkes RI) No. 73/2016.
• 😀 The purpose of the service standards is to improve service quality, protect patients from irrational drug use, and provide legal certainty for pharmacy staff.
• 😀 A pharmacy is defined as a place where pharmaceutical practices are conducted by licensed pharmacists, according to Permenkes RI No. 73/2016.
• 😀 Pharmaceutical services involve direct, responsible services to patients, aimed at achieving positive health outcomes and improving patients' quality of life.
• 😀 The scope of Permenkes RI No. 73/2016 includes the management of resources, the quality of pharmacy services, and the evaluation of service effectiveness.
• 😀 Resource management includes both human resources (pharmacists, pharmacy assistants, and other staff) and the infrastructure and facilities of the pharmacy.
• 😀 Pharmacists must meet certain standards, including being caregivers, decision-makers, communicators, managers, lifelong learners, and researchers to provide optimal care.
• 😀 In pharmacy resource management, staffing should ensure that pharmacists and pharmacy assistants have the skills to carry out their duties according to standards.
• 😀 The pharmacy's physical environment, such as cleanliness, location, and accessibility, must meet certain standards, including having spaces for prescription intake, medication preparation, counseling, and storage.

Q & A

What is the purpose of having a standard for pharmaceutical services in pharmacies?

The purpose of having a standard is to improve the quality of services, protect patients and the public from irrational treatments, and ensure legal certainty for pharmaceutical professionals, according to the Ministry of Health Regulation No. 73 of 2016.

What is the primary focus of the shift from product-oriented to patient-oriented pharmaceutical services?

The primary focus is to improve the knowledge, skills, and effective communication of pharmacists to interact better with patients, enhancing the overall healthcare experience.

According to the Ministry of Health Regulation No. 73 of 2016, what are the key areas covered by the standard of pharmaceutical services?

The standard covers three key areas: management of resources, pharmaceutical services in pharmacies, and the evaluation of service quality.

What does 'pharmaceutical services' mean in the context of this regulation?

Pharmaceutical services refer to direct and responsible services related to pharmaceutical products, aimed at achieving specific outcomes that improve the quality of patient life.

What are the main components of the management of resources in pharmacies, according to the regulation?

The management of resources includes human resources, such as pharmacists and pharmacy assistants, as well as physical resources like the pharmacy environment and facilities.

What role does a pharmacist play in providing pharmaceutical services according to the standards?

A pharmacist plays multiple roles, including being a caregiver, decision-maker, communicator, manager, lifelong learner, and researcher, ensuring high-quality service and continuous professional development.

Why is it important for pharmacists to be lifelong learners, as stated in the regulation?

It is important because knowledge in healthcare and pharmacy continues to evolve, and pharmacists must stay updated to provide the best care and advice to patients.

What is the importance of having a counseling room in a pharmacy?

A counseling room is crucial as it allows pharmacists to interact with patients privately, providing a safe space to discuss health concerns, medications, and treatment options.

What standards are required for the physical environment of a pharmacy according to the regulation?

The pharmacy environment must be clean and accessible, with essential facilities like prescription reception rooms, dispensing areas, storage for pharmaceutical supplies, and proper signage for easy access and interaction.

What does the regulation say about the evaluation of pharmaceutical service quality?

The regulation emphasizes evaluating the quality of pharmaceutical services to ensure they meet the required standards, focusing on continuous improvement to maintain high service levels.