IMMERSION #18 MM UGM BATCH 81

Summary

In this video, the team from MMUGM’s immersion program presents their collaboration with M Laundry, a service with multiple branches in Yogyakarta. Focusing on the Condong Catur outlet, they identified key issues such as inefficient workflow and underused smartlink app features. Their solutions included streamlining the process, optimizing the app, and implementing a checklist system for staff. Additionally, they addressed unclaimed laundry by redistributing items to those in need, benefiting local orphanages. The owner of M Laundry expressed gratitude for the improvements made, which helped enhance the service’s efficiency and customer satisfaction.

Takeaways

• 😀 The immersion program group 18 consists of Ardiansah, Naldi, Amelia Berliana Marsena, and Nur Sukmaningas.
• 😀 The group chose M Laundry in Yogyakarta for their project, specifically focusing on the Condong Catur branch due to its higher workload compared to other outlets.
• 😀 The main issues identified at M Laundry were inefficiencies in workflow and suboptimal use of the Smartlink app.
• 😀 Another significant issue was the accumulation of clothes that were not picked up by customers, leading to storage problems.
• 😀 To address these issues, the group proposed a new workflow simulation by optimizing the Smartlink app and creating a checklist for staff at each station.
• 😀 They also implemented a system to review and reorganize uncollected items and bags, ensuring better management of customer orders.
• 😀 After applying the new system, an evaluation revealed improvements in the workflow, reducing errors at the station.
• 😀 M Laundry now keeps video backups of customer clothing, reducing the risk of complaints regarding lost or damaged items.
• 😀 The laundry process is now divided into different categories, such as dirty, express, and regular laundry, to streamline operations.
• 😀 Standard operating procedures (SOP) are posted at each station, helping staff remember and follow the correct procedures.
• 😀 The group also contributed by redistributing clothes that had been uncollected for too long, donating them to orphanages and youth homes, such as Panti Uredah Han and Panti Bina Remaja.

Q & A

What is the main focus of Group 18's immersion program?

Group 18's immersion program focused on improving the workflow and optimizing the use of the SmartLink application at M Laundry, specifically at the Condong Catur branch, which had a higher workload than other outlets.

Why did Group 18 focus on the Condong Catur branch of M Laundry?

The Condong Catur branch was chosen because it had a higher workload compared to the other branches, making it a more challenging location to address workflow issues.

What were the main problems identified at M Laundry?

The main problems identified were an inefficient workflow, the underutilization of the SmartLink application, and the accumulation of unclaimed laundry, which ended up in storage.

What solution did Group 18 propose to address the workflow issues at M Laundry?

Group 18 proposed a new workflow simulation, optimized the SmartLink application, and implemented a checklist system for staff at each station. They also focused on clearing unclaimed laundry from the storage.

How did the new workflow impact M Laundry?

The new workflow was successfully implemented, reducing errors and improving efficiency. It also helped address the accumulation of unclaimed laundry.

How did Group 18 handle unclaimed laundry items?

Group 18 helped by redistributing unclaimed laundry that had been sitting in storage for too long. The clothes were donated to organizations in need, such as a homeless shelter and a youth orphanage.

What role did video documentation play in M Laundry’s operations?

Video documentation was introduced to reduce the risk of customer complaints. The videos captured the state of the clothes when they were received, providing a backup in case of any disputes.

What is the purpose of the separate laundry baskets introduced at M Laundry?

The introduction of separate laundry baskets, such as for dirty laundry, express laundry, and regular laundry, helped streamline the sorting process and improve organization.

How did the staff at M Laundry benefit from the new standard operating procedures (SOP)?

The new SOPs, which were displayed at each station, helped staff members to consistently follow procedures and reminded them of their responsibilities, thus improving overall efficiency and performance.

How did the owner of M Laundry feel about Group 18’s assistance?

The owner, Bonda Nuning Rahayu, expressed gratitude towards Group 18 for their help in documenting the workflow and improving the operational procedures at M Laundry.