BEKERJA SEBAGAI SELES FORCE (Sf) DI FIFGRUP

Summary

This video explains the role of an SF (Sales Force) in the financial services industry, specifically in the context of FIF. The SF is responsible for securing loan applications, primarily by contacting potential customers through calls or WhatsApp, and visiting them to offer loan products backed by BPKB collateral. The video outlines how SFs are paid either via fixed salaries or per-order commissions from dealers. It also discusses the team structure in FIF, including roles such as the admin, MCE (Marketing Credit Executive), and surveyors, who all play a part in processing and approving loan applications.

Takeaways

• 😀 SF (Sales Finance) refers to individuals involved in the sale and financing of loans, especially in the context of FIF.
• 😀 SF workers may either be salaried directly by FIF or paid on a per-booking basis by the dealer.
• 😀 If paid by the dealer, SF workers earn a commission based on the number of orders, with potential for high monthly earnings.
• 😀 The role of SF includes finding customers who are eligible for loans and working to process their orders.
• 😀 FIF provides a database of customers who have nearly paid off their loans or are close to finishing their payments.
• 😀 SF workers are responsible for contacting these customers through phone calls or WhatsApp to offer new loan products.
• 😀 SF workers are also required to visit customers in person, not just rely on digital communication, for higher conversion rates.
• 😀 SF workers typically work in kiosks located in strategic locations, often with other roles like admin and dealer staff.
• 😀 Other key roles in the kiosk include Admin F (data entry and payment processing), Admin Dealer (handling loan disbursements), and MCE (marketing credit officer).
• 😀 The MCE verifies customer orders, negotiates loan terms, and manages loan surveillance to ensure payment compliance.
• 😀 SF workers should stay in contact with customers for up to three months to ensure timely loan repayments.

Q & A

What does the role of SF stand for?

SF stands for 'Sales Force', which refers to individuals responsible for sourcing loan applications, specifically cash loans secured with BPKB (vehicle collateral).

What is the primary job of an SF in the company?

The main responsibility of an SF is to generate sales by contacting potential clients, offering them loans, and ensuring the completion of the loan application process.

How is an SF's compensation structured?

SFs can either be salaried by FIF or paid on a per-booking basis through dealers. For each successful loan application, SFs can earn a fixed amount, such as IDR 5,000 per order.

What is the per-booking payment model for SFs?

In the per-booking model, SFs earn money based on the number of loan applications they complete. For example, if they close 25 deals in a month, they can earn around IDR 4 million.

What kind of leads are SFs given to work with?

SFs are typically provided with a database of clients who are nearing the end of their loan or have completed their loan, and they are tasked with contacting these clients to offer additional loans.

How do SFs contact clients for loan applications?

SFs primarily reach out to clients through phone calls or WhatsApp messages, where they offer loan options and encourage clients to apply for new loans.

What role do other departments play in the loan application process?

Other departments, such as the admin, marketing credit (MCE), and survey teams, collaborate with the SF to process the loan. Admin handles data entry, MCE verifies the loan details, and the survey team checks client conditions.

What is the role of the MCE (Marketing Credit Executive)?

The MCE is responsible for verifying loan applications, assessing the loan details, and ensuring that the client’s information is correct before proceeding with the loan approval.

What happens after the SF completes a loan application booking?

Once a booking is made, the SF submits the order details to the MCE, who checks the information and then a survey team may visit the client for further verification. If everything is in order, the loan is approved.

How do SFs ensure client satisfaction during the loan process?

SFs must manage customer relations by following up on loan applications, negotiating terms, and coordinating with other departments to ensure the loan process is smooth and the client is satisfied.