Learn English with Daily Conversation ( Dialogue between restaurant manager and customer complaint )

Summary

A customer at a restaurant orders a range of recommended dishes, including chicken risotto, bruschetta with pesto, passion fruit iced tea, and a watermelon mojito. However, the customer finds the food stale while the drinks and dips are enjoyable. After expressing dissatisfaction, the customer requests to speak to the manager. The manager apologizes for the inconvenience, offers freshly made dishes, and promises complimentary drinks. The customer is pleased with the new meal, and the issue is resolved with the staff’s prompt and courteous handling of the situation.

Takeaways

• 😀 The customer inquires about the best dishes at the restaurant.
• 😀 The staff recommends popular dishes including chicken risotto, bruschetta with pesto, passion fruit iced tea, and watermelon mojito.
• 😀 The customer orders everything the staff recommends, showing enthusiasm.
• 😀 The staff offers the option to add dips with the bruschetta, and the customer agrees to try garlic mayo and herb dips.
• 😀 After receiving the food, the customer expresses dissatisfaction with the quality of the dishes, labeling them as stale.
• 😀 The customer compliments the drinks and dips, but criticizes the food, noting the bread is bad and the chicken undercooked.
• 😀 The customer requests to speak with the restaurant manager due to the dissatisfaction with the food.
• 😀 The manager arrives and apologizes for the situation, offering to remake the dishes and assuring the customer the issue will be addressed.
• 😀 The manager offers complimentary drinks as an apology and assures the customer the food will be freshly prepared.
• 😀 The food is remade and served fresh, leading the customer to express satisfaction with the improved taste.
• 😀 The manager apologizes once again for the inconvenience, and the customer is now happy with the meal, signaling a resolution to the complaint.

Q & A

What dishes did the customer order from the restaurant?

The customer ordered chicken risotto, bruschetta with pesto, passion fruit iced tea, and watermelon mojito.

What dips did the customer choose with the bruschetta?

The customer chose garlic mayo dip and herb dip.

What was the initial issue with the food?

The food was stale. The bread was bad, the chicken was undercooked, and the risotto seemed to have been reheated.

How did the customer feel about the dips and drinks?

The customer enjoyed the dips and drinks, as they were described as tasting good.

What was the restaurant manager's response to the customer's complaint?

The manager apologized for the inconvenience, promised to provide freshly made dishes, and offered the drinks for free as a gesture of goodwill.

How did the customer react after the issue was resolved?

The customer was satisfied with the fresh food and thanked the manager, noting that it tasted good and was different from the earlier experience.

What was the reason the manager gave for the initial issue with the food?

The manager did not directly explain the cause of the stale food but apologized for the inconvenience and assured the customer that the dishes would be freshly made.

Was the issue with the food resolved to the customer's satisfaction?

Yes, the issue was resolved. The customer received fresh food that tasted much better and appreciated the restaurant's quick response.

Did the restaurant charge the customer for the drinks after the complaint?

No, the restaurant offered the drinks for free as a courtesy after the complaint.

How did the manager handle the situation when the customer asked to speak to them?

The manager responded promptly, apologizing and offering a solution by providing freshly prepared food while taking responsibility for the initial poor quality of the meal.