The five principles of capability building

Summary

The discussion emphasizes the importance of understanding organizational capability beyond mere skills training. To drive effective change, it highlights five key strategies: simplifying and aligning initiatives with team operations, using a unified framework and metrics, providing just-in-time learning, focusing on team actions rather than traditional training, and integrating change into daily business rhythms. Leadership engagement is crucial for sustaining these efforts and ensuring the initiatives yield meaningful results. By adopting these principles, organizations can foster impactful capability development.

Takeaways

• 😀 Ensure 'capability' refers to real capability, not just skills development.
• 😀 Workshops on planning or innovation are less effective without addressing underlying barriers.
• 😀 Measurement is crucial; what gets measured gets done.
• 😀 Focus on team dynamics rather than individual skills for faster impact.
• 😀 Utilize a unified framework, language, and metrics to improve collaboration.
• 😀 Center the experience journey in your framework to break down silos.
• 😀 Provide timely, easily accessible resources for team members.
• 😀 Shift the focus from training to collaborative team efforts and shared metrics.
• 😀 Implement a blended change journey integrated into daily operations.
• 😀 Leadership engagement is vital; leaders must model the desired behaviors for effective change.

Q & A

What is the difference between capability and skills development?

Capability refers to the overall ability of a team or organization to perform effectively, while skills development focuses on enhancing individual skills without necessarily considering the broader context.

What are the initial steps to drive change in an organization?

It's essential to identify real capabilities, recognize barriers, and understand what is being measured, as this drives the focus on what gets done.

Why is it important to focus on teams rather than individuals?

Focusing on teams leads to faster impact because collective efforts often yield better results than individual endeavors.

What does 'harnessing the power of one' mean?

'Harnessing the power of one' means using a single framework, common language, and unified metrics to enhance collaboration and effectiveness across the organization.

How can organizations simplify access to information for their teams?

Organizations should provide just enough information, delivered at the right time, and make it easily accessible to facilitate learning and application.

What is the significance of the experience journey in a framework?

Placing the experience journey at the heart of the framework helps break down silos and focuses teams on the most impactful initiatives.

Why should training be avoided in discussions about capability building?

The term 'training' can imply removing individuals from their daily tasks, which may hinder engagement and practical application in their roles.

What is meant by a 'blended change journey'?

A blended change journey integrates learning and development into the regular workflow of the organization, rather than relying solely on discrete training sessions.

How can leadership engagement influence the success of capability programs?

Leaders must model desired behaviors and engage with the framework; their involvement helps reinforce the importance of the initiative and encourages team buy-in.

What is the 70/20/10 model referenced in the script?

The 70/20/10 model suggests that 70% of learning comes from on-the-job experiences, 20% from social interactions, and 10% from formal education, emphasizing the importance of integrating learning into daily work.