September 29, 2024

Summary

This class explores the fundamental aspects of communication, emphasizing its importance in human life. It covers different types of communication: oral, written, nonverbal, and digital. The lecture highlights the concept of a communication gap and its causes, using examples to illustrate ambiguity. The instructor also discusses the '7 C's' of effective communication: clear, concise, concrete, correct, coherent, complete, and courteous. The session concludes with a call to action for students to apply these concepts in daily life and observe communication in various contexts.

Takeaways

• 😀 Communication is essential to human life and can be expressed through various means, including verbal and nonverbal cues.
• 🗣️ Oral communication involves spoken words and is exemplified by teaching, lectures, and public speaking.
• ✍️ Written communication is conveyed through written words, such as letters, notes, or even writing on a blackboard.
• 🤔 Nonverbal communication occurs through actions and gestures, like waving goodbye or shaking hands, which can be more expressive than words.
• 💻 Digital communication encompasses all forms of online interaction, including emails, social media, and instant messaging.
• 🔄 Communication is a two-way process requiring a sender, a receiver, a message, and feedback to be complete.
• 🚫 Communication gap arises when the message sent is not understood as intended by the receiver, often due to ambiguity or misinterpretation.
• 🔍 The 'wh' questions (what, where, when, who, why, how) are crucial for effective communication to ensure clarity and relevance.
• 👀 According to the Albert Mehrabian model, people remember 10% of what they hear, 20% of what they read, and 80% of what they see and do, emphasizing the importance of nonverbal cues.
• 😃 Emojis and emoticons are widely used in digital communication to convey emotions and feelings, enhancing the expressiveness of text-based messages.
• 📋 The seven C's of effective communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous, aiming to minimize communication gaps and misunderstandings.

Q & A

What is the definition of communication as given by John Ace?

Communication is defined by John Ace as not only the essence of being human but also a vital property of life, implying that it is fundamental to living as we cannot live without communicating with others.

Why is communication considered essential for living?

Communication is essential for living because it enables us to interact with others for various purposes such as business, showing emotions, sharing information, giving views, asking for things, lending, borrowing, or giving.

What are the four types of communication mentioned in the script?

The four types of communication mentioned are oral communication, written communication, nonverbal communication, and digital communication.

Can you provide an example of oral communication?

An example of oral communication is when a teacher is teaching in a class or giving a lecture, or when a student is giving an extempore speech or participating in public speaking.

What is written communication and give an example?

Written communication is the expression of feelings, ideas, emotions, views, opinions, etc., in written form, such as letters or notes. An example is when a teacher writes on the blackboard in a classroom.

How is nonverbal communication different from verbal communication?

Nonverbal communication occurs when actions, rather than words, are used to convey messages. Examples include waving goodbye, raising hands to say hello, or shaking hands to establish a relationship.

What is digital communication and provide some examples?

Digital communication is the kind of communication that takes place with the help of digital platforms and technology, such as emails, Facebook, WhatsApp, and Twitter.

What is a communication gap and how does it occur?

A communication gap occurs when the message sent by the sender is not received or comprehended in the same way by the receiver, leading to different interpretations.

What are the five W questions that should be considered while communicating?

The five W questions are: What (the message), Where (the setting), When (the timing), Who (the receiver), and Why (the purpose).

How can the seven C's of communication help make our communication more effective?

The seven C's of communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous. They help ensure that communication is free of ambiguity, coherent, and respectful.

What does the script suggest about the importance of nonverbal communication?

The script suggests that nonverbal communication is very important because according to the Albert Mehrabian model, we remember more of what we see and do (80%) than what we hear or read.

Outlines

00:00

🗣️ Introduction to Communication

The instructor begins by asking the class to contemplate the nature of communication. They define communication as essential to being human and vital to life, involving both verbal and nonverbal aspects. Communication is a two-way process involving a sender and a receiver, with feedback being crucial for completion. The instructor introduces the concept of different types of communication, including oral, written, nonverbal, and digital, and emphasizes the importance of understanding these types to avoid miscommunication.

05:00

🔗 Nonverbal and Digital Communication

The lecture continues with a focus on nonverbal communication, such as gestures and body language, and digital communication, which includes social media and email. The instructor discusses how digital communication has become a significant part of modern life and how it differs from face-to-face interactions. The concept of a 'communication gap' is introduced, where the message sent is not the same as the message received, often due to ambiguity or misinterpretation.

10:03

🚧 Understanding Communication Gap

This section delves deeper into the communication gap, using examples to illustrate how a message can be misunderstood. The instructor emphasizes the importance of clarity and context in communication to avoid such gaps. They also discuss the significance of the 'wh' questions (what, where, when, who, why, and how) in ensuring effective communication and highlight the role of nonverbal cues in conveying messages.

15:05

📈 The Power of Visual Communication

The instructor discusses a study by Albert Mehrabian, which suggests that people remember more of what they see and do than what they hear or read. This leads to the importance of visual elements in digital communication, such as emojis and emoticons, which help convey emotions and feelings more effectively. The lecture also touches on how digital communication has evolved and its impact on memory and understanding.

20:05

📋 The Seven C's of Effective Communication

The lecture introduces the 'seven C's of communication': clear, concise, concrete, correct, coherent, complete, and courteous. Each 'C' is explained with emphasis on how they contribute to effective communication. The instructor stresses the need for communicators to be mindful of these principles to ensure their message is well-received and understood.

25:10

🌟 Recap and Fun-time Activity

The instructor concludes the session with a recap of the key points discussed, including the two-way nature of communication, the four types of communication, and the importance of avoiding communication gaps. They also introduce a fun-time activity that encourages students to observe and analyze different modes of communication in their daily lives, such as nonverbal cues, digital platforms, and ambiguous phrases. The session ends with contact information provided for further queries.

Keywords

💡Communication

Communication is defined as the process of exchanging information, ideas, or feelings through speech, signals, writing, or behavior. In the video, communication is described as the essence of being human and a vital property of life, emphasizing its necessity in all aspects of living, from business to personal interactions. The script uses examples like talking, writing letters, and nonverbal cues to illustrate the concept.

💡Sender

A sender in communication is the individual who initiates the process by encoding and transmitting a message. The script explains that for communication to be complete, there must be a sender who is willing to send a message, which is a fundamental aspect of the two-way communication process discussed.

💡Receiver

The receiver is the person who decodes and interprets the message sent by the sender. The script highlights the importance of the receiver's role in understanding, comprehending, and providing feedback on the message, which is crucial for completing the communication cycle.

💡Oral Communication

Oral communication refers to the transmission of spoken words, as opposed to written or electronic forms. The script provides examples such as a teacher giving a lecture or a student's public speaking, emphasizing the use of verbal speech sounds in this mode of communication.

💡Written Communication

Written communication involves the exchange of messages through written text. The script mentions letters and notes on a blackboard as examples, illustrating how written words can convey feelings, ideas, emotions, and information.

💡Nonverbal Communication

Nonverbal communication encompasses the transmission of messages through non-spoken cues like body language, facial expressions, and gestures. The script uses the act of waving goodbye as an example, showing how actions can communicate without words.

💡Digital Communication

Digital communication is the exchange of information through digital platforms and technology. The script discusses various forms such as emails, social media, and instant messaging, highlighting the prevalence of digital communication in modern times.

💡Communication Gap

A communication gap occurs when the message sent by the sender is not accurately understood by the receiver, leading to misinterpretation. The script uses the example of the word 'saw' in the sentence 'Jack through the hammer and saw through the window' to illustrate how ambiguity can create a gap.

💡Emoticons/Emojis

Emoticons or emojis are small digital images or icons used to express emotions in digital communication. The script discusses how emojis have become essential in conveying feelings and expressions in text-based communication, filling a gap where text alone might be insufficient.

💡Seven C's of Communication

The Seven C's of Communication are a set of principles to ensure effective communication: Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous. The script explains each 'C' as a guideline to avoid communication gaps and ensure messages are well-received.

💡Ambiguity

Ambiguity refers to the quality of being unclear or open to multiple interpretations. The script discusses how ambiguity in language can lead to communication gaps, using examples of sentences that can be read in two different ways to illustrate the point.

Highlights

Communication is the essence of being human and vital to life.

Communication occurs even when we think we are not communicating.

Nonverbal communication is a significant form of expression.

Communication is a two-way process involving a sender and a receiver.

Oral communication includes all verbal speech sounds used in conversation.

Written communication is expressed through letters and written words.

Nonverbal communication involves actions rather than words.

Digital communication occurs through digital platforms and technology.

Communication gap arises when the message is not understood as intended.

Ambiguity in language can lead to communication gaps.

The 'W' questions (What, Where, When, Who, Why, How) are crucial for effective communication.

Nonverbal communication is more memorable than hearing or reading.

Emoticons and emojis are used to express feelings in digital communication.

The seven C's of communication are Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.

Communication is a two-way process where feedback is as important as the message.

Understanding different types of communication is crucial in various contexts.

Communication gap can be minimized by avoiding ambiguity and being clear.

The importance of context and timing in communication.

Behavioral skills are essential for effective communication.

Transcripts

hello everyone I hope all of you are

safe at

home well uh in today's class we're

going to learn about what is

communication what is the meaning of

communication why is communication

important and what are the different

types of

communication we would like to start

today's session by the very first

question that what is

communication now what do you feel about

what is communication

communication can be of different

types the best way to Define

communication is by the definition given

by John Ace who says that communication

is not only the essence of Being Human

but also a vital property of Life by

that what it means is that communication

is the very essence of

living because we cannot live without

communic ating with people be it for a

business perspective or to show emotions

be it to share information or to give

our views be it for asking something or

lending borrowing or giving something in

all cases we are actually

communicating even when we feel that we

are not communicating we are withholding

the communication the nonverbal modes

express our communication which is also

a different kind of a communication that

we are going to learn in the different

parts of this

class so to say a not shell

communication can be said to be a

communication a process of communicating

between two people where we have one

person who sends the message the other

person who receives it understands it

comprehends it and gives a feedback on

the basis of the message sent by the

sender so in case of communication we

have to understand that for a

communication to be complete we need to

have a sender who is willing to send a

message a receiver who is willing to

receive the

message understand the message

comprehend it and give a feedback to the

sender who had originally sent the

message so in this case we find out the

communication is a two-way process which

in involves the role of a sender as well

as a

receiver a communication cannot be

complete without the presence of a

sender and

receiver but whenever we see

communication it is not necessary that

communication will always be in a oral

mode of

communication there are four different

types of communication which you are

going to

study and it starts with oral

communication a by oral communication we

mean all kinds of communication that

takes place with the help of the verbal

speech sounds that we use while we

talk examples of oral communication say

for example when a teacher is teaching

in the class or giving a lecture or when

a student is giving an extemp for any

kind of public speaking skills in that

sense is an example of oral

communication after oral communication

we have written

communication the best example of

written communication is

letters when you express our Feelings by

writing down those feelings ideas

emotions views opinions or whatever it

be in pen and paper it comes to be known

as written

communication however the teacher writes

in the class on the green board that is

also an example of written

communication other than oral and

written we have nonverbal mode of

communication by nonverbal mode of

communication what we mean is the kind

of communication that takes place when

we rarely use words to

express say for example when we say

goodbye to a person or when we raise our

hands to say hello to a person instead

of using the words the gesture itself of

waving the hand is more than sufficient

for the person to understand that I am

seeing a goodbye or a hello to the

person so all the kinds of communication

that happens with the help of actions

rather than words is known as non-verbal

Communication in that sense handshake is

one of the

very very common forms of non-verbal

communication that establishes a rle

between the sender and the

receiver nonverbal communication has

different parts to it which we not going

to discuss in detail in this class

however in the coming classes we'll be

having a dedicated chapter on nonverbal

communication with the passage of time

and with the ultra Revolution that has

taken place in the digital

platforms digital communication or

technical communication has taken a

different chapter all together in our

Studies by digital communication we mean

the kind of communication that takes

place with the help of the digital

platform and with the help of the

technology Communications starting from

Facts email down to the kinds of

communication that takes place via

Facebook WhatsApp and Twitter are all

examples of digital

communication digital communication can

again be subdivided into separate parts

like face Toff face digital

communication and non-face to-face

digital communication again we'll be

learning all these details in a class

that is separately designed for digital

communication for the time being what we

can understand as a summarized form of

digital commun communication is all

kinds of communication that takes place

with the help of a technology or a

digital platform is known as digital

communication however whenever we speak

of communication we definitely need to

speak of something which is known as

communication gap as I had discussed

with you people that communication

explits between a sender and the

receiver it often happens that when the

sender is trying to send a message the

receiver does not receive the same

message and comprehends the message in a

different

way when this happens we call it to be a

communication gap I'll be sharing one

example of communication gap with you

people so that you can understand what

do I mean by communication gap say for

example the word six that's on nine can

be interpreted in different ways with a

person from where he is looking at it in

this picture if you look at it carefully

you'll find that both the people looking

at the digit 6 or n is right from their

own perspective although it is very very

true that both are not on the same plane

of

understanding this means that whenever

there is something which is ambiguous

that tends to a communication gap it can

be generated from the side of the sender

or from the side of the receiver but in

our case we have to understand that

wherever it be either it generates from

the side of the sender or from the side

of the receiver what happens is for any

kind of communication gap the

communication process does not remain

complete I'll give you an example for

you people to understand communication

gap in a better

see for example the sentence that I'm

using here is Jack through the hammer

and saw through the window now what do

we mean by Jack through the hammer and

saw through the window the Apparently

simple looking sentence might have two

different

meanings well I would rather like to

give you a minute's time to think on it

I hope you have got the

answer well let me move up if you did

not the sentence might mean that Jack

threw the hammer and looked out of the

window so the word initially used as saw

can be interchanged with the word looked

in this case the word saw had been used

as a verb for

seeing on the other case the word saw

can be used as the word noun a tool of

carpent that which along with hammer can

be thrown out of the window so in the

second case we can say the chck through

the saw and the hammer through the

window now in both the cases when we

take the first example it might be that

there might be a confusion between the

sender and receiver

in understanding and giving a feedback

to the message all these kinds of

problems that happen because of the

ambiguity in the words or in the

sentences is known as a communication

gap in this sentence the ambiguity lies

in the words saw which can be used in

two different

ways for all those who need a vernacular

example for this ambiguity and for

communication Gap I'll be

sharing two sentences one in Bengali and

the other in Hindi the first sentence in

Bali

says now the same sentence can be read

in a different way by

saying since there is no punctuation

mark in the sentence and the sentence

can be read in two different ways it is

very very difficult just just by reading

at the sentence to comprehend what is

the exact meaning by which the sender

had been writing the

message it might be that the sender was

wanting to write something and we

comprehend something is completely

different to

it the same thing happens for the second

sentence Maru Cho the sentence can be

read as Maro Mato or in a completely

anth iCal meaning it can even be read as

Marat Cho so the very same sentence with

the very same words without a

punctuation mark can be read in two

different ways leading to two completely

different

meanings what I'm trying to point out to

you people is that ambiguity and

communication gap is a very very serious

problem in communication and as a sender

or as a receiver we we should be very

very cautious while communicating with

people so as to find that we are not

creating communication gap unwillingly

or willingly in the process of

communication there is another very

important thing that we need to keep in

mind while

communicating and that is the wh

questions how many of you remember the

wh questions that you have studied in

your plus two level

well the questions were what where when

who why and

how when we communicate with a person we

need to understand these five questions

in a different perspective the first

thing that we need to understand is what

are we trying to

communicate and where should we be

communicating the issue say for example

we are trying to communicate about

something we need to understand the

context or this physical state or the

setting in which the communication can

take

place next we need to understand what is

the right time or when is the right time

to communicate and who is the right

person to whom it should be

communicating it is also important for

us to realize the objective behind the

communication so that is the why why why

am I trying to communicate this

particular topic with this particular

person and when we have understood what

to communicate where to communicate when

to communicate whom to communicate and

why to communicate we need to understand

how in which way and how to phrase the

sentence or which medium to use in order

to communicate the manner of

communication is decided by how to

communicate

once we have understood all these

different W questions our communication

becomes a little more

conrete I hope you have understood this

point I'm giving you a minute's time to

contemplate on the idea and if there are

any questions you can definitely write

me or call me or message me my address

and my email ID is shared in the last

slide

now it is very interesting for us to

realize that I had been discussing about

digital communication and nowadays a

huge amount of communication is taking

place over the digital platform it is

said that we people are now no more

known as Homo sapiens rather we are

being called as technos sapiens and this

Modern Age is being called a digital age

and it is found that 98% of us are using

internet for

communicating and 94% of us use internet

almost every day and an average person

spends less than 4 hours a day without a

mobile

phone it is said that 71% of

our most common device is a

smartphone and it is said that 75 4% of

us access

Internet so we need to understand that

digital communication has become a very

very important and Powerful mode of

communication in today's

world and when we speak of digital

communication we need to realize that in

digital communication it's very very

important for us to realize is that it's

only 10% of what we hear and 20% of what

we read and 80% of what we see and do is

actually what we

remember I repeat once again we only

remember 10% of what we hear 20% of what

we read and 80% of what we see and

do this is W study by Albert marhaban

and the name of that model is called the

babian model which we'll be discussing

later in some other classes but for the

time being I can share with you people

the idea which has led to the

development of one

specific uh one specific uh device or

one specific uh expression in the

digital

world since hearing is not the most

important form of understanding or

remembering or comprehending something

and even reading is not always the most

important form we need to understand by

looking at people and by understanding

by doing now when I say doing it's a

Verve and actions take a very very

important role so what we are doing

nowadays is while we are chatting with

people and talking with people people

only by sending messages that is written

documents of

words hello how are you is not

enough we express a human touch to it we

ex we want to express a kind of a

feeling we want to express something

where they can see the kind of feeling

that I am Express I am experiencing and

that is why there has been an emergence

of the various kinds of emoticons or

emojis as we call them

locally for

communicating these emojis or emoticons

have emerged because we people need to

have a look into the different kinds of

Expressions that we have and I believe

you people the younger generation

rampantly use this emoticons while

communicating over WhatsApp or Facebook

Messengers

so till now we have learned about the

different modes of communication that

takes place and now we'll be moving down

to the next slide where we are going to

try and find out how can we make our

communication effective for that we need

to remember the seven C's of

communication by these seven C's what we

trying to do is we are trying to realize

how our communication can be free of

communication gap can be more effective

and can be more understandable to the

receiver the first and the most

important C is that of being clear

whenever we communicate our

communication must be extremely clear

and extremely concise which brings us to

the point number two uselessly beating

around the bush and using a lot of words

to explain what you want to is not the

call of the

day what we need on the other hand is a

kind of communication that is extremely

concise but definitely very

concrete which brings us to the third

Point by concrete what we mean is again

when we communicate we need to be very

very specific on the exact point of

communication instead of adding a lot of

fattic communication unication to

it and definitely it has to be correct

incorrect communication often leads to

communication gap and which makes the

communication very very

incoherent so the fifth most important

thing among the seven seeds of

communication is the

coherence the communication should be

coherent so the receiver and the speaker

are on the same plane of communication

and definitely it has to be very very

complete so that our communication does

not have an incomplete sense where the

communication leads to different kinds

of unanswered questions either in the

mind of the cender or in the mind of the

receiver and finally the seventh point

is being very courteous that is we need

to maintain the decorum of communication

always every every communication is

actually an interaction between two or

more people and whenever it is an

interaction there is a lot of Behavioral

skills which is involved and the first

and the most important behavioral skill

for a good communicator is being

courteous polite and

sober so these seven seeds of

communication are clear concise concrete

correct coherent complete and

courteous now since we have gone through

a basic understanding of what is

communication we'll be moving down to

each and every part of communication in

our forthcoming classes for the time

being as an introductory class we had a

basic understanding of the very very the

ground level fundamentals of

communication let's have a recollection

of what we have learned about

communication to sum up the first thing

that we learned is that communication is

a two-way process there is a sender and

a receiver between whom the

communication takes place and this

message and the feedback are equally

important for the communication to be

complete after that we had learned

about sorry after that we had learned

about that communication can be of four

different types and the four basic types

of communication that we had learned

about are the oral mode of

communication the written mode of

communication the nonverbal or gestural

mode of communication and Fin finally

the digital or technical form of

communication we had learned about the

different modes of communication and

then we had moved down to the

realization of the fact that we need to

avoid any kind of communication gap by

communication gap we meant any kinds of

ambiguity that leads to a different

interpretation of the same message by

the reer

than what has been directed or sent by

the

sender so when we speak of communication

gap we have also spoken about the

ambiguity in languages which we need to

restrict as much as

possible and then we had moved along to

the understanding of the W questions

which make our communication all the

more relevant and all the more coherent

the def the different wh questions that

we need need to ask before communicating

is what to communicate where to

communicate when to communicate how to

communicate why to communicate and

definitely how to

communicate once we have done that we

need to realize that most of us in most

of the times communicate by nonverbal

modes Because by the Albert mariban

model we had learned learned that we

communicate more by seeing and doing

than by reading something or by hearing

something so the nonverbal modes of

communication play a very very important

role in our lives and we need to be very

very cautious while using the nonverbal

modes of

communication finally we learned about

the seven C's of effective communication

and to repeat them once again they are

being clear being concise being concrete

being correct coherent complete and

curless so that was all that we learned

in today's class of communication since

this was an introductory class we did

not delve deep into the different parts

of communication however from the future

classes we'll try to unwrap the

different new nuances of communication

in the different perspectives of life

one after the other it was a wonderful

session with you people I hope you

people have enjoyed it and now it's the

time to have some fun time activities as

I constantly keep on reiterating that

communication and these Humanities

classes are very much linked to our

personal lives and here we learn from

our personal life our daily Audi s our

society at large and we in our Funtime

activity today will do something really

really interesting from these fields of

study let's try and find out the

following examples in our daily life for

example let's find out the different

nonverbal channels of communication that

takes place within the family or let's

try and observe how do we use the

digital platform of communication among

friends and what are the different

digital platforms that we

use we can also try and find out the

different written modes of communication

that we use in schools definitely we use

a pen and a paper and the teacher use

the chalk and the Blackboard but are

there some other modes of written

communication that we use try think and

find out then we moved on to the fourth

mode of communication that is what are

the different kinds of emoticons or

emojis that we find in public places and

offices think about

it there are different emoticons that we

use often in different

places some

symbols some signals

some

some uh the best way to explain it is by

saying that some signs that we use in

some passages some doors which might be

you uh given as an example of an

emoticon that we use in public places

and

offices and we can also try to find out

the ambiguous phrases that we often use

frequently you know when I speak of

these ambiguous phrases that we often

use frequently the first and the very

important ambiguous phrase that I often

find find is when we move down to the

washrooms and we find the hand blower it

has a label on it saying do not use with

wet hands how funny if my hand is not

wet why do I need a hand blower at

all so guys let's try to find out the

answers to these five questions and once

you get the answer you can directly send

them to me or send them uh via the

different channels of communication that

we are practicing if you have any

queries on all that we have studied till

now you are free you are free to ask me

questions um my contact number is there

for you people it's 8972

61841 or you can even email me in my

official ID that is H a.u at

AWB

wb. .in it was wonderful having a

session with you people thank you so

much for being there let's try to keep

this mode of communication open and from

now onwards whenever you communicate

always remember communication is a

two-way process and a feedback is as

important as the message thank you all

be safe stay at home let's fight the

corona together thank you