Case Management Video

Summary

Eisenhower Medical Center, in partnership with the American Case Management Association, celebrates National Case Management Week from October 8th to 14th. This week honors the dedication and compassion of case managers who provide exceptional care, including clinical assessments, care coordination, patient education, and advocacy. The theme, 'Exceptional People, Exceptional Care,' highlights the importance of collaborative efforts between case managers, patients, families, and the broader healthcare community to ensure smooth transitions and optimal outcomes for patients, both during hospital stays and as they return home.

Takeaways

• 🎉 National Case Management Week is celebrated from October 8th through 14th by Eisenhower Medical Center and the American Case Management Association.
• ❤️ Case management professionals are recognized for their dedication, compassion, and patient care outcomes across the healthcare continuum.
• 🤝 Case managers collaborate with physicians, nurses, and support staff to ensure seamless patient care.
• 🏥 Case management covers many roles including clinical assessment, care coordination, patient education, discharge planning, and advocacy.
• 👨‍👩‍👧 Case managers work closely with patients and families to communicate with the medical team and help ease the hospital experience.
• 🌉 Case management bridges the gap between hospital care and external services like rehab centers, equipment providers, and home care assistance.
• 📋 Clinical documentation specialists ensure accurate physician records to reflect the patient's severity of illness and mortality risk.
• 🏡 Case managers assist patients with a safe transition from hospital to home, ensuring they have the resources needed for optimal recovery.
• 🔍 Biopsychosocial assessments help identify resources for patients, especially those who live alone or need assistance at home.
• 🌟 The goal of case management is to provide the best patient transitions and demonstrate the high quality of care that Eisenhower Medical Center offers.

Q & A

What is the purpose of National Case Management Week?

National Case Management Week recognizes the dedication, compassion, and quality patient care outcomes achieved by case managers across the healthcare continuum.

What is the theme for this year's National Case Management Week?

The theme for this year is 'Case Management: Exceptional People, Exceptional Care.'

What roles do case managers play in healthcare?

Case managers provide collaborative clinical assessment, care coordination, patient education, counseling, case monitoring, discharge planning, resource management, and patient advocacy.

How do case managers interact with patients and their families?

Case managers work closely with patients and their families to ensure they feel supported and to communicate effectively with the medical team, alleviating the stress and fear often associated with hospital admissions.

What is the significance of the connections case managers have with external organizations?

Case managers build bridges with rehab centers, equipment companies, infusion companies, and other external providers to ensure seamless care transitions and meet patient needs beyond the hospital stay.

What is the role of clinical documentation specialists in case management?

Clinical documentation specialists review physician documentation to capture the risk of mortality and the severity of illness, serving as unique patient advocates.

How do case managers coordinate care and plan discharges?

Case managers collaborate with the hospital’s medical team to develop a care plan and coordinate a timely discharge, ensuring patients transition smoothly into their homes with improved quality of life.

How do biopsychosocial assessments help in case management?

Biopsychosocial assessments identify the resources patients need to remain in their homes, especially those living alone or lacking necessary support, helping case managers tailor assistance accordingly.

What resources do case managers connect patients to for continued care?

Case managers assist patients with accessing home health services, caregiving assistance, home medical equipment, and community or nonprofit programs to ensure continued care after discharge.

What is Eisenhower Medical Center's commitment to patient care through case management?

Eisenhower Medical Center, through its case management team, strives to provide the best possible transitions and outcomes for patients, demonstrating high-quality care to the community.