Employee training and development for improved performance
Summary
TLDRIn this video, Steven Goldberg of Optimus Performance discusses the importance of proactive employee training and development for improving performance and productivity. He emphasizes the need for both hard and soft skills, especially as businesses grow more competitive and teamwork becomes essential. Goldberg encourages business leaders to plan employee development based on organizational goals and adapt to changing environments, including an aging workforce. Effective training keeps employees flexible, engaged, and open to change, helping companies maintain a competitive edge. Subscribe for more insights on fostering a motivated and productive workforce.
Takeaways
- 📈 Training and development of employees is crucial for improving performance and productivity.
- 🎥 Leaders should be proactive, not reactive, when it comes to employee development.
- 🛠 Both hard skills (technical skills) and soft skills (interpersonal skills) are essential for employee growth.
- 🤝 Soft skills are increasingly important as organizations emphasize teamwork and collaboration.
- 💡 Training and developing employees give businesses a competitive advantage in the marketplace.
- 📞 Telecommunications companies are good examples of how training enhances service and upselling opportunities.
- 👴 The aging workforce presents a challenge; organizations need to retain and develop older workers as skilled talent becomes scarce.
- 🔄 Continuous learning helps employees stay flexible, engaged, and open to change in a constantly evolving work environment.
- 🌊 Like water, employees need constant refreshment through learning to avoid stagnation and resistance to change.
- 🔮 Training and development ensure that employees remain creative, adaptable, and aligned with organizational goals.
Q & A
Why is training and development important for employee performance and productivity?
-Training and development are crucial for improving both performance and productivity as they help employees acquire new skills, adapt to changes, and stay motivated. It ensures that employees remain competitive and efficient in their roles.
What does Steven Goldberg emphasize about the role of leaders in employee development?
-Steven Goldberg emphasizes that leaders, business owners, and managers should take a proactive approach to employee training and development, rather than reacting to emergencies or external pressures.
What is the difference between hard skills and soft skills, and why are both important?
-Hard skills are technical abilities required to perform specific tasks, such as operating software or machinery. Soft skills involve interpersonal abilities like communication, teamwork, and problem-solving. Both are important as they complement each other, enabling employees to perform tasks effectively and collaborate efficiently.
What does a proactive approach to training and development involve?
-A proactive approach involves planning training based on the organization’s goals and future needs, identifying the skills employees need to develop, and creating a training plan that prepares the workforce for changes and new challenges.
Why are soft skills becoming more crucial in the workplace?
-Soft skills are becoming more crucial because teamwork, decision-making, and problem-solving require strong communication and interpersonal skills. As organizations increasingly rely on collaboration, these skills help employees work together and handle conflicts effectively.
How does investing in employee training provide a competitive advantage?
-Investing in employee training enhances workforce capabilities, ensuring that employees are more skilled, adaptable, and motivated. This helps companies stay competitive, meet market demands, and provide better customer service.
Can you provide an example of an industry that heavily invests in training and how it benefits them?
-The telecommunications industry is an example where companies invest heavily in training. Even employees in accounting departments are trained to upsell or cross-sell services, showing how training benefits both customer interaction and revenue generation.
How does training and development help address the challenges of an aging workforce?
-Training and development help older workers stay flexible, engaged, and adaptable to changes in the workplace. This is important as an aging workforce becomes more common, and retaining experienced employees is crucial for organizational stability.
What is the consequence of not continuously training and developing employees?
-Without continuous training, employees can become stagnant, resistant to change, and less motivated. This negatively impacts the organization’s ability to innovate, adapt, and maintain a competitive edge.
How does Steven Goldberg suggest leaders maintain employee engagement through training?
-Steven Goldberg suggests that leaders should view training as a way to keep employees flexible, creative, and interested in their work. This helps employees remain engaged, grow professionally, and contribute to the organization’s success.
Outlines
📈 Importance of Proactive Employee Training
In this paragraph, Steven Goldberg introduces the critical role of employee training and development in improving performance and productivity. He emphasizes the need for a proactive approach to training rather than waiting for emergencies or external pressures, such as new systems or new hires. Goldberg suggests aligning training efforts with organizational goals and objectives, asking questions to develop a comprehensive, forward-thinking training plan. Both hard skills (job-specific abilities) and soft skills (interpersonal and communication abilities) are highlighted as key areas for employee development.
🤝 The Role of Soft Skills in Teamwork and Conflict Resolution
Goldberg explains the growing importance of soft skills, such as communication and interpersonal abilities, in promoting teamwork and collaboration within organizations. As companies delegate more decision-making to employees, conflicts and challenges naturally arise, making it vital for individuals to possess strong soft skills to resolve issues effectively. These skills are increasingly crucial in competitive markets, where companies that invest in developing their workforce stand to gain a significant competitive advantage.
📞 Example of Effective Training in the Telecommunications Industry
In this paragraph, Goldberg provides an example from the telecommunications industry, where companies invest heavily in training employees, even those outside sales roles, to engage in upselling and cross-selling. For instance, employees in accounting or customer service departments are trained to identify opportunities to sell additional services when interacting with clients, showcasing how effective training can lead to improved business outcomes and employee performance.
👵 Adapting to an Aging Workforce through Continuous Learning
Goldberg addresses the challenges posed by an aging workforce, noting that as the population ages, businesses must retain older employees and ensure they remain flexible and adaptable to change. Training and development are presented as essential tools to keep older workers engaged, creative, and open to new ideas, ultimately reducing resistance to change. He draws an analogy between stagnant water and stagnant employees, stressing the importance of continuous learning to prevent decline and maintain organizational vitality.
🎯 Final Thoughts on Proactive Training
In his closing remarks, Goldberg encourages a proactive approach to employee training, promising to provide more detailed steps in future videos. He expresses his gratitude to the audience and invites viewers to comment, subscribe to the channel, and stay tuned for upcoming content.
Mindmap
Keywords
💡Training and Development
💡Proactive Approach
💡Soft Skills
💡Hard Skills
💡Teamwork
💡Competitive Advantage
💡Aging Workforce
💡Reactive Approach
💡Learning and Flexibility
💡Resistance to Change
Highlights
Training and development of employees is crucial for improving performance and productivity.
Proactive training and development plans should be based on annual goals and objectives of the organization.
We need to develop both hard and soft skills in employees to meet job requirements and enhance teamwork.
Hard skills are specific to job tasks, such as operating software or machinery.
Soft skills, such as communication and teamwork, are essential for managing interpersonal relationships and collaboration.
Teamwork requires people to work together, grow together, and solve problems together, which increases the need for strong interpersonal skills.
Training employees to make decisions and delegate tasks can lead to conflicts, making soft skills even more important.
A well-trained workforce provides a competitive advantage in a global, national, and local marketplace.
Companies like telecommunications firms invest in training employees, even in non-sales roles, to upsell and add value during customer interactions.
With an aging population and a shortage of younger skilled talent, it's important to retain and continuously train older workers.
Training helps employees stay flexible, creative, engaged, and less resistant to change.
Without continual development, employees can become stagnant and resistant to change, which negatively affects the organization.
Training and development can prevent workforce stagnation, similar to how refreshing water prevents it from becoming polluted.
Leaders and business owners should take a proactive approach to training rather than waiting for emergencies.
Future videos will provide steps on how to develop a proactive training plan for employees.
Transcripts
training and development of employees is
crucial for improving performance and
productivity I'll talk about that in
today's
video hello I'm Steven Goldberg of
Optimus performance and we work with
business owners and leaders to develop
highly self-motivated and productive
employees and salespeople please
subscribe to our channel to get news of
new videos as they come out more than
ever in today's work environment it's
extremely important that we train and
develop our Workforce and that includes
yourself as a leader or manager business
owner we all have unlimited potential so
that's a great opportunity if we don't
use it it just gets wasted so let's tap
into it now as Leaders business owners
we need to take a proactive approach to
training and developing our employees
not reactive reactive means that we
train when there an emergency or we're
forced to for example if we put in a new
system or if we want somebody to learn a
new software or if they're a new
employee so thinking it through making a
plan a good place to start are based on
your annual goals and objectives for
your organization and for your
department and starting from that point
you have a good plan and vision and you
could see well if this is going to
happen what does the workforce need to
do what do they need to learn how what
do they need to adapt to so you start
asking a lot of questions and
formulating a training plan that is
proactive when looking at skills to
develop also we want to look at both
hard and soft skills now hard skills are
those that are required to perform a
tasks for example operating a software
or operating a machine things of that
nature very specific to the job tasks
where of course soft skills are
important as well but they vary in
different jobs but these are skills that
employees are required to manage
themselves and how they communicate with
others as well how they behave how they
interact and these are becoming more and
more crucial as especially as we develop
or want to develop more teamwork and
organizations because teamwork really
requires people to be able to work
together to grow together to solve
problems together and the more that they
interact the more that they you you
allow them to make decisions you
delegate decisionmaking the more that
the problems the conflicts can arise and
this is where interpersonal skills or
soft skills play a really crucial role
more and more the marketplace is
becoming competitive so we could be
competing globally nationally locally
but having a a better developed work
force a better trained Workforce gives
us that competitive Advantage One great
example of uh companies that do invest a
lot in training and it shows are the uh
telephone or the Telecommunications
Company I know that when I have an issue
with an account and I need to call the
accounting department uh and you
wouldn't think that they're in sales and
they're really not but they've been
trained uh to sell they've been trained
to offer added services to whenever
there's a contact with a client so even
though you're calling with a problem
perhaps or you need clarification
they're going to try and upsell you or
add-on sell you and this is a result of
them being trained to do this type of
activity and probably rewarded for it
too one other thing to consider is the
Aging population and as people get older
you're going to have more people in the
workforce because there's going to be a
lack of skilled younger skilled Talent
so it's important that we are able to
retain the older Workforce and that
we're able to also keep them flexible
because things keep changing and they
need to keep learning as well and so
training and development is a way to
keep people flexible creative engaged
interested in their work and also less
resistant to change it's kind of like
water you know if you leave a a pool of
water and you don't refresh it with new
water it becomes stagnant it starts
getting polluted it starts to smell well
people are kind of like the same thing
we're meant to grow we're meant to
evolve and if we're not doing that in
the workplace where we spend a good part
of our time then we do become stagnant
we do become resistance to change and
that can really hurt an organization so
I encourage you to take a proactive
approach the training I'll have more on
that in future videos on maybe steps to
do that I look forward to that thank you
for listening please comment subscribe
to our Channel and see you again
soon
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