Sample Order Taking | Customer Support Philippines

Summary

In this transcript, a customer named Bobby Randall Thomas contacts Martha's Flowers to order a dozen long-stemmed red roses. After providing his personal information, including his phone number, email, and shipping address in Beaumont, Texas, the florist confirms the order for $40. The flowers are set to be delivered within 24 hours. Despite a slight surprise at the wait time, Randall is satisfied with the service. The call concludes politely, with the florist thanking Randall for his order.

Takeaways

• 😊 Customer calls Martha's Flowers to place an order.
• 📝 The customer's name is Bobby Randall Thomas.
• 📞 Customer provides a phone number: 409-866-5088.
• 📧 Email address provided: [email protected].
• 🏠 Shipping address: Gladys Avenue, Beaumont, Texas, 75606.
• 🌹 Customer orders one dozen long-stemmed red roses.
• 💰 Total order amount is $40.
• ⏳ Delivery will occur within 24 hours.
• 🚚 Customer expected immediate delivery but accepts the 24-hour timeframe.
• 🙏 The call concludes with the customer thanking the florist and ending the conversation.

Q & A

Who is the customer in the conversation?

The customer is Bobby Randall Thomas.

What is the purpose of the call?

The customer is calling to order flowers, specifically long-stemmed red roses.

What is the customer’s phone number?

The phone number provided is 409-866-5088.

What is the customer’s email address?

The customer’s email address is [email protected].

What is the customer’s shipping address?

The shipping address is Gladys Avenue, Beaumont, Texas, ZIP code 75606.

How many roses does the customer order?

The customer orders one dozen long-stemmed red roses.

What is the total amount of the order?

The total amount for the order is $40.

When will the flowers be delivered?

The flowers will be delivered within 24 hours.

Does the customer express concern about the delivery time?

Yes, the customer mentions wanting the roses delivered right away but agrees to wait the 24-hour period.

What does the florist thank the customer for at the end of the call?

The florist thanks the customer for calling Martha’s Florist and wishes them a nice day.