Glean: Work AI for all.

Summary

Glean is a work AI platform designed to enhance productivity by deeply understanding company data and context. It connects all company data, builds an Enterprise Knowledge Graph, and uses AI to generate personalized, secure, and referenceable answers. The platform offers advanced prompting capabilities for task automation and workflow enhancement. With Glean, teams can create custom generative apps, and experiences, making AI accessible to everyone for smarter work.

Takeaways

• 🧠 AI's role is to assist by deeply understanding data and context specific to a user's work.
• 📈 Glean is an AI platform designed to enhance work productivity by leveraging company data.
• 🔗 Glean connects securely to a company's data, including content, metadata, permissions, and more.
• 💡 It constructs an Enterprise Knowledge Graph to understand the company's unique context and jargon.
• 🔍 Glean uses hybrid search and retrieval technology to provide personalized, secure, and referenceable answers.
• 🛠️ The platform offers advanced prompting capabilities for automating tasks and workflows.
• 👨‍💻 Engineers can use Glean to get contextual support for debugging and code deployment.
• 💼 Sales reps gain insights into customers for faster deal closures with Glean's 360-degree views.
• 👩‍💻 IT teams can solve issues and automate ticket resolutions using Glean's AI capabilities.
• 💻 Teams can build custom generative apps and experiences with Glean's no-code and low-code tools.
• 🔌 Glean is easy to implement with hundreds of connectors and compatibility with various LLMs.

Q & A

What is Glean's role in a company?

Glean serves as a work AI platform that deeply understands company data and context, helping employees find answers, generate content, and automate work.

How does Glean ensure it provides personalized assistance?

Glean builds an Enterprise Knowledge Graph that considers content, people, and interactions within the organization, along with an AI model that understands the company's unique jargon.

What types of data does Glean connect to secure its AI capabilities?

Glean connects to a variety of company data including content, metadata, permissions, activity, and identity data.

What is the purpose of Glean's hybrid search and retrieval technology?

Glean's hybrid search and retrieval technology is used to retrieve the most relevant information to generate personalized, secure, and permissions-aware answers.

How does Glean ensure the security and privacy of the information it provides?

Glean provides answers that are secure, private, and permissions-aware, ensuring that sensitive information is handled correctly.

What is the benefit of Glean's referenceable answers?

Glean's answers are fully referenceable back to source documentation, allowing users to trust the information they receive.

What is the Glean Suite of advanced prompting capabilities?

The Glean Suite allows users to create, edit, save, share, and discover multi-step prompts that automate everyday tasks and workflows.

How does Glean assist engineers in their work?

Glean provides engineers with the necessary context to quickly triage and debug errors, enabling them to ship code faster.

What benefits does Glean offer to support agents?

Glean helps support agents onboard with ease and find answers quickly to resolve cases efficiently.

How does Glean help sales representatives?

Glean offers sales reps a 360-degree view of their customers, helping them understand their needs better and close deals faster.

What custom applications and experiences can teams build using Glean?

Teams can build no-code and low-code custom generative apps and experiences using Glean to scale the power of their company's knowledge.

What kind of integration flexibility does Glean offer?

Glean offers hundreds of connectors and the ability to use whichever LLMs (Large Language Models) are chosen, providing flexibility in implementation.

What is the implementation process like for Glean?

Implementing Glean is quick, and it provides immediate value without the need for costly professional services.