TELEPHONE COURTESY TAKING AND LEAVING A MESSAGE

Didi Gawoh

26 Apr 202010:37

Summary

TLDRThis video script from 'Refdi Real English for Daily' focuses on learning English for telephone communication, specifically leaving and receiving messages. It includes a conversation example, emphasizing pronunciation and common phrases. The dialogue illustrates how to greet, ask for a person, and respond to unavailable situations. It also covers how to ask for a message to be taken and how to convey information like cancellations or delays. The script is designed to help learners practice and improve their English for real-life phone interactions.

Takeaways

📞 The script is a tutorial for making phone calls in English, focusing on leaving and receiving messages.
👋 It emphasizes the importance of greetings and self-introduction at the beginning of a phone call.
🗣️ The script provides a conversation example where a caller asks to speak with the director and leaves a message when the director is unavailable.
📝 It highlights the need to pay attention to pronunciation, especially for commonly mispronounced words.
💡 The tutorial suggests practicing phone conversation scripts to improve English communication skills.
🔖 It introduces phrases for asking if a caller can leave a message, such as 'Could you take a message?' or 'Would you like to leave a message?'
🗣️ The script offers expressions for responding to a request to leave a message, like 'Of course, please go ahead' or 'I'll tell him you called'.
📞 It teaches how to offer to take a message on behalf of someone, using phrases like 'Would you like to leave a message?'
📞 The tutorial also covers how to convey messages that include instructions or updates, such as 'Please tell him the meeting is canceled'.
🔗 It provides a structured approach to practicing phone conversations, including role-playing scenarios with different situations.

Q & A

What is the main topic of the video script?
-The main topic of the video script is learning English phrases and expressions related to making and receiving phone calls, specifically about leaving and taking messages.
What is the purpose of the example conversation provided in the script?
-The purpose of the example conversation is to demonstrate how to use English in a phone call to ask for someone, leave a message, and handle different scenarios like the person being unavailable.
What are some key phrases for leaving a message in English as mentioned in the script?
-Some key phrases for leaving a message in English include 'Could you take a message?', 'Please leave a message', 'I'd like to leave a message', and 'Please tell him/her...'.
How does the script suggest handling a situation where the person you are calling is in a meeting?
-The script suggests that if the person you are calling is in a meeting, you can ask the operator or receptionist to take a message and convey it to the person once they are available.
What is the importance of pronunciation when making phone calls in English as highlighted in the script?
-The script emphasizes the importance of pronunciation to ensure clear communication and to avoid misunderstandings, especially when leaving or taking messages over the phone.
What are some common phrases to ask for someone's phone number in the context of the script?
-Some common phrases to ask for someone's phone number include 'May I have your phone number, please?' and 'Could you please tell me your phone number?'.
How should one respond when asked to take a message for someone who is unavailable?
-When asked to take a message for someone who is unavailable, one should respond with phrases like 'Of course, I'll take a message' or 'Sure, please go ahead and leave a message'.
What is the polite way to end a phone conversation as demonstrated in the script?
-The polite way to end a phone conversation demonstrated in the script is by saying 'Thank you for your call', 'Have a nice day', or 'Goodbye'.
What are some expressions to inform someone about a cancellation or delay as mentioned in the script?
-Some expressions to inform someone about a cancellation or delay include 'I'm afraid the meeting is cancelled', 'Please tell him the meeting has been rescheduled', or 'Inform him that the flight is delayed for three hours'.
How does the script guide learners to practice English for phone calls?
-The script guides learners to practice English for phone calls by providing example dialogues, highlighting key phrases, and suggesting scenarios for learners to role-play and practice.
What is the significance of role-playing in learning English for phone calls as per the script?
-Role-playing is significant in learning English for phone calls as it allows learners to practice using the language in a controlled environment, helping them to become more comfortable and confident in real-life situations.

Outlines

00:00

📞 Learning English for Telecommunication

This paragraph introduces a lesson on English communication specifically for making phone calls, particularly focusing on leaving or receiving messages. It emphasizes the importance of practicing conversation examples and paying attention to pronunciation. The script includes a conversational example where a caller wishes to speak with a director but is informed that the director is in a meeting. The caller then leaves a message to be contacted back. The paragraph also highlights common phrases and pronunciation tips, such as not pronouncing 'the' in certain contexts, and provides examples of how to ask to leave a message and how to respond to such requests.

05:01

🗣️ Offering to Take a Message in English

The second paragraph delves into the process of offering to take a message on the phone. It provides examples of how to ask if the caller would like to leave a message and how to respond affirmatively. The script includes phrases like 'Could you take a message?' and 'Yes, please tell him...'. It also covers how to convey that the call will be returned, using expressions like 'I will call back later'. Additionally, the paragraph discusses how to leave messages that contain instructions or information, such as informing about a meeting cancellation or a flight delay.

10:02

📝 Practicing Message-Taking Scenarios

The final paragraph presents a practice scenario where an operator named Raisyo Yo Takono from PT Gono Dueite speaks with a caller named Muka Tanah Putih from PT Tumbar Miri Jahe. The operator greets the caller, introduces themselves, and asks for the purpose of the call. The caller wishes to speak with the director but is informed that the director is out of town. The operator then asks the caller to leave a message, which is to call back. The caller provides their phone number, and the conversation concludes with the operator noting the message and ending the call politely.

Mindmap

Keywords

💡Telecommunication

Telecommunication refers to the transmission of information over a distance using various types of technologies. In the context of the video, telecommunication is the main theme as it discusses the process of making and managing phone calls, particularly focusing on leaving and receiving messages. The script provides examples of phone conversations where individuals are either leaving messages or requesting to speak to someone who is unavailable due to meetings.

💡Operator

An operator in telecommunication is a person who manages the switchboard or the telephone exchange, connecting calls and providing assistance. In the script, the operator is a central figure who handles incoming calls, takes messages, and relays information to the appropriate parties. The script shows examples of operators interacting with callers, such as 'Hello, never go turun travel Laudya, speaking' and 'Hai it's Andrea of Mayer office'.

💡Message

A message in the context of the video refers to the verbal communication left by one party for another when they are unable to speak directly. The video focuses on the etiquette and phrases used when leaving or taking messages over the phone. Phrases like 'please leave a message' and 'I'll tell him your message' are used to illustrate the process of message exchange.

💡Receptionist

A receptionist is typically the first point of contact in an office environment, often handling phone calls and directing them to the appropriate staff members. In the script, the receptionist's role is similar to that of an operator, but they are usually associated with a physical front desk. The script mentions 'Claudia, speaking' which implies a receptionist's role in managing calls.

💡Meeting

A meeting is a scheduled gathering of people for the purpose of discussing specific topics or making decisions. In the script, the term 'meeting' is used to indicate that a person is unavailable to take a call because they are occupied with a meeting. For example, 'am afraid the director is in a meeting now' shows how meetings can affect the flow of communication in a business setting.

💡Call Back

To call back means to return a phone call to someone who has previously called. In the video script, this concept is used when the operator or receptionist informs the caller that the person they wish to speak to is not available but will call them back later. Phrases like 'please tell him to call me back' and 'I will call back later' are used to convey this action.

💡Direct Line

A direct line is a telephone line that connects directly to a specific individual without going through an operator or switchboard. In the script, when callers ask to speak to the director or another person directly, they are requesting to be connected via a direct line. This is evident in lines such as 'speak to the director, please'.

💡Paging

Paging is the act of announcing a person's name over a public address system or through a messaging service to request their presence or attention. In the context of the video, paging could be related to the process of locating someone within a company to take a call. The script does not directly mention paging, but it is implied in the process of connecting callers to the right person.

💡Extension

An extension in a telephone system refers to an additional telephone number or a physical device that allows a call to be transferred to another line within the same organization. The script does not explicitly mention 'extension,' but it is a relevant concept in telephone communication, especially when transferring calls within a company.

💡Hold

To hold in a telephone context means to put a call on standby while the recipient attends to something else, often with the intention of returning to the call later. The script implies this concept when discussing scenarios where the called party is unavailable, suggesting that the caller may need to wait or try again later.

💡Protocol

Protocol in the context of the video refers to the standard procedures or etiquette followed in professional communication, particularly over the phone. The script emphasizes the importance of proper phone etiquette, such as how to leave messages, how to request to speak to someone, and how to end a call politely. Phrases like 'please' and 'thank you' are part of the protocol being taught.

Highlights

Introduction to learning about telephone communication, specifically leaving and receiving messages.

Emphasis on the importance of pronunciation in telephone conversations.

Example conversation provided to illustrate telephone etiquette.

Explanation of how to ask for a person on the phone and the appropriate responses.

Guidance on how to leave a message when the person called is unavailable.

Useful phrases for telephone communication, such as 'Could you take a message?'

Mistakes to avoid in pronunciation, like not pronouncing 'l' in 'God'.

Expressions for confirming the receipt of a message and offering to relay it.

How to offer to take a message on behalf of someone else.

Phrases for responding to a request to leave a message.

Instructions on how to ask for a phone number when taking a message.

The correct way to end a phone conversation politely.

Analysis of a conversation to understand the flow and key points.

Common phrases to use when you need to convey that a meeting is canceled.

Practical exercise for leaving a message involving a fictional scenario with specific details.

Role-play exercise to practice creating a phone conversation with a given situation.

Tips for structuring a phone conversation when the caller is asked to leave a message.

Conclusion and expression of gratitude for learning together.