WEBINAR: Top dotoop-Business+ features for a Real Estate Brokerage
Summary
TLDRIn this Business Plus Admin training, attendees learn about the premium features of the Business Plus product suite, including creating loop templates to streamline transactions and reduce agent training time. The session covers unlimited workflow customization, custom branding for real estate agents, and how to set up templates for various transaction types. The presenter also guides through setting up workflows, automating document fields, and customizing the user interface for branding consistency. The training aims to enhance office efficiency and agent productivity by leveraging Business Plus tools.
Takeaways
- 😀 The training is designed for users of the Business Plus product suite, with a focus on enhancing user experience through efficient transaction management.
- ⏰ The session is brief, lasting only thirty minutes, ensuring a time-efficient overview of the product's capabilities.
- 🔑 A key feature highlighted is the creation of Loop Templates, which streamline the process of initiating transactions by pre-populating necessary documents and tasks.
- 🛠️ The training aims to reduce the time agents spend on administrative tasks and decrease the training time for new agents by leveraging pre-configured templates.
- 🔄 Workflows are customizable in Business Plus, allowing for unlimited configurations compared to the standard Business version, which is typically limited to listing and buying workflows.
- 🏷️ Custom branding is emphasized, allowing users to create a personalized and professional dashboard that aligns with their brokerage's branding.
- 👤 The process of creating Loop Templates is detailed, showing how admins can set up templates that include folders, documents, and tasks, which agents can then use with minimal setup.
- 📑 It's mentioned that creating document packages and task templates in advance simplifies the process of setting up Loop Templates.
- 🔍 The training covers how to customize Loop fields and integrate them with document fields to ensure information auto-fills where needed.
- 📈 The benefits of Business Plus are reiterated, including SSO capabilities and an open API for integration with other systems, encouraging users to upgrade for full access to these features.
Q & A
What is the main purpose of the Business Plus product suite?
-The main purpose of the Business Plus product suite is to provide a comprehensive set of tools for real estate professionals to streamline their workflow, reduce the time spent on administrative tasks, and enhance the efficiency of managing transactions.
How do loop templates in Business Plus help agents?
-Loop templates in Business Plus help agents by providing a pre-configured set of documents and tasks required for a specific type of transaction, such as listing, buying, or rental. This reduces the time agents spend on creating transactions and minimizes the training time for new agents.
What is the benefit of having unlimited workflows in Business Plus?
-Having unlimited workflows in Business Plus allows for the customization of processes specific to various transaction types beyond just listings and buying, such as rentals or commercial transactions. This flexibility ensures that the workflow aligns with the unique needs of each transaction.
How can custom branding be implemented in the Business Plus platform?
-Custom branding in Business Plus can be implemented by allowing users to add their company logo and change the background color scheme on their dashboard. This branding extends to shared documents and emails, ensuring consistent representation of the company's identity.
What is the process for creating a new loop template as an admin?
-To create a new loop template as an admin, one must first ensure that the necessary document packages and task templates are prepared. Then, within the admin profile, navigate to the templates section and select to create a new template for a specific transaction type. Add folders, documents, and tasks as required, and customize as necessary.
How do agents save time when creating a new transaction using loop templates?
-Agents save time by selecting a pre-configured loop template that automatically includes all necessary documents and tasks for the transaction type. This eliminates the need to manually add each document and task, streamlining the process and allowing agents to focus on client interactions and transaction management.
What is the significance of the 'additional documents submitted' stage in workflows?
-The 'additional documents submitted' stage in workflows is significant as it allows the workflow to reinitiate the review process when new documents are added to an ongoing transaction. This ensures that all new documents receive the necessary review and approval, maintaining compliance and efficiency.
How can admins ensure that certain documents are always included in a transaction?
-Admins can ensure that certain documents are always included in a transaction by marking them as required within the loop template. This setting prevents agents from submitting a transaction for compliance review unless all required documents have been completed and saved.
What is the role of the 'people' section in loop templates?
-The 'people' section in loop templates allows admins to pre-assign specific individuals, such as team members or service providers, to every transaction that uses a particular template. This automates the addition of necessary personnel to transactions, enhancing coordination and communication.
How can admins customize the information captured for different roles in a transaction?
-Admins can customize the information captured for different roles in a transaction by adding custom fields and roles in the loop template. They can specify the type of information required, such as text, date, or dropdown menus, and label these fields in the relevant documents to enable auto-filling.
Outlines
😀 Introduction to Business Plus Admin Training
The speaker welcomes participants to a Business Plus Admin training session, highlighting that the session will be brief, lasting only thirty minutes. They encourage attendees to submit questions through the GoToWebinar control panel, where staff is ready to assist. The session aims to inform both new and existing users about the Business Plus product suite. The speaker emphasizes the key features of Business Plus, particularly the creation of loop templates, which are designed to streamline transactions for agents by providing a comprehensive set of documents and tasks needed for various real estate transactions like listings, buying, and rentals. This feature not only saves time for agents but also minimizes the training period for new agents, as the necessary paperwork and processes are already laid out for them.
🔧 Deep Dive into Loop Templates and Workflows
The speaker demonstrates how to create loop templates, which are pre-configured sets of documents and tasks that can be used by agents to initiate various types of real estate transactions. They walk through the process of selecting a template, customizing it, and adding necessary documents and tasks. The speaker also discusses the unlimited workflows available with Business Plus, contrasting it with the limited options in the regular business version. They explain how workflows are used to manage the progression of paperwork through different stages of approval and compliance within a brokerage. The speaker provides a practical example of creating a listing transaction loop, showing how agents can select a template and immediately have access to all required documents, reducing preparation time and increasing efficiency.
🖼️ Custom Branding and Document Management
The speaker discusses the importance of branding in real estate and how Business Plus allows for custom branding within the platform. They guide users on how to create a custom branded loop dashboard, ensuring that agents can represent their company professionally. The speaker also covers the process of adding and customizing fields within loop templates, such as adding a 'street type' field, which can then be auto-filled in relevant documents. They explain how to assign these custom fields to specific document fields to ensure that information entered once is automatically populated where needed, streamlining the data entry process for agents.
🔄 Workflow Stages and Notifications
The speaker delves into the creation and management of workflow stages within Business Plus. They illustrate how to set up stages like 'needs review' and 'manager review', and how to assign notifications to specific team members at each stage. The speaker also explains how to handle resubmissions of documents, guiding users on setting up logic that automatically routes documents to the appropriate stage upon resubmission. This part of the training ensures that users understand how to customize workflows to fit their brokerage's specific processes and communication needs.
🏢 Leveraging Business Plus for Brokerage Success
The speaker wraps up the training by emphasizing the benefits of Business Plus for both agents and brokerages. They highlight how the platform's features, such as loop templates and custom branding, can significantly reduce the time agents spend on administrative tasks and enhance the brokerage's professional image. The speaker encourages users to take advantage of these features to improve efficiency and provide a better service to clients. They also mention additional benefits like single sign-on (SSO) integration and open API for data sharing with other systems, suggesting that users reach out to the support or sales team for assistance in upgrading or utilizing these features.
📞 Closing Remarks and Call to Action
In the final part of the training, the speaker thanks participants for their time and invites them to stay for a Q&A session to address any questions. They provide contact information for support and sales, encouraging users to reach out for assistance in upgrading to the Business Plus platform or to get more information about its features. The speaker reiterates the value of the platform in enhancing brokerage operations and agent productivity, and looks forward to future interactions with the participants.
Mindmap
Keywords
💡Business Plus Product
💡Loop Templates
💡Workflows
💡Custom Branding
💡Admin Profile
💡Document Packages
💡Task Templates
💡Single Sign-On (SSO)
💡API Integration
💡GoToWebinar Control Panel
Highlights
Introduction to the Business Plus Admin training, emphasizing the 30-minute session and availability for questions.
Explanation of the Business Plus product suite, highlighting its benefits for both subscribed and non-subscribed users.
Introduction to loop templates, showcasing their role in streamlining transactions and reducing agent workload.
Discussion on the reduction of time spent on creating transactions and the minimization of training time for new agents.
Overview of unlimited workflows in Business Plus, contrasting with the limited workflows in the regular business model.
Customization of workflows to fit various transaction types, beyond just listings and buying.
Focus on custom branding in real estate and the importance of a branded Loop dashboard for agents.
Demonstration of creating a loop with a template, highlighting the pre-populated documents for a listing.
Tutorial on creating loop templates for agents, starting with switching to the admin profile.
Emphasis on preparing document packages and task templates before creating loop templates for efficiency.
Step-by-step guide on adding folders, documents, and custom lists to a loop template.
Explanation of how to mark documents as required within a loop template for compliance.
Instructions on adding and customizing roles and people within a transaction using loop templates.
Details on customizing loop fields to capture specific information not provided by default.
Process of linking custom fields in loop templates to specific document fields for auto-filling.
Discussion on creating and customizing workflows, including setting up stages and notifications.
Guide on setting resubmit logic in workflows to manage additional documents in a transaction.
Importance of branding in business, including customizing the dashboard and emails for brand consistency.
Encouragement for users to utilize the features of the Business Plus platform to enhance office and agent efficiency.
Information on upgrading to the Business Plus platform and the benefits of single sign-on (SSO) and API integration.
Closing remarks, thanking participants for their time and offering support through sales, support, or success managers.
Transcripts
welcome to the business plus admin
training thank you everyone for joining
me today today's flight time is going to
be only thirty minutes
feel free to pose any questions again in
that GoToWebinar control panel we have a
staff on hand ready to answer those
questions and let's go ahead and begin
so many of you may have already
subscribed to the business plus product
that we offer and many of you may not so
thank you both parties for joining us
today to learn more about this product
suite a lot of great stuff here and
first let me explain some of the key
features for the business plus product
one of which is the ability to create
loop templates obviously we'll be
digging into that quite a bit but the
idea around loop templates is you as an
admin and broker have the ability to
create a a turnkey transaction to where
the second and agent creates loop
everything that's going to be needed for
that type of transaction listing buying
rental etc everything's there so we're
reducing the amount of time the agents
are spending creating these transactions
we're also minimizing the time that's
necessary for training new agents
starting out in a brokerage because
you've gone ahead and done some of this
legwork for them we'll also be taking a
look at your workflows and many of you
should know what workflows are
essentially what happens after an agent
turns in paperwork to the office as that
paperwork's being passed along through
the admins hands to the managers hands
for approval and compliance with
business plus you have unlimited
workflows with regular business you are
limited just to typically listing and
buying clearly we all know that there's
other transaction types so business plus
does allow you to customize those
workflows to be specific to those types
of transactions it will also take a look
at custom branding so in real estate
obviously branding is is number one we
want to make sure that everybody knows
hey I'm I'm a you know an outstanding
agent with you know company XYZ so we
want to make sure that you guys know how
to create a custom branded loop
dashboard okay first thing I want to
show you is is obviously just like many
cooking shows I'm going to show you a
finished product
and then I'm going to show you how to
cook it okay so essentially after you
the manager no ways create a loop
template I'm logged in as just a regular
agent and I'm going to create a loop
obviously I'm going to click and give
that loop a name so let's say we're
doing a listing for 709 West Piero's way
and here I'm given the option to select
a template and again these are already
been prepared by my managers and admins
and I'm simply going to tell the system
right now as I'm creating the loop what
type of transactions is so if I select
listing transaction and create loop
watch what happens the second this loops
opens up all the documents I'm going to
need for this listing already here ok as
you can see the listing type are listing
for sale type has already been assigned
that's just a few less clicks that I
need to you know move past in order to
concentrate on what's actually needed
for this transaction if I scroll down I
can see that my admins and managers have
already created a couple custom lists
for myself as well as the front-desk to
ensure that this transaction is
successful ok so at this point if you're
keeping Kali or you know looking at your
time as an agent you know I've already
skipped you know maybe 10 minutes of
adding documents maybe you know 10 15
minutes of adding tasks I can
immediately go to the people section
start adding my clients and start
filling out documents ok so that's the
idea around the loop templates now let's
actually take a look and see how easy it
is to create these loop templates for
your agents in your office first of
which obviously I need to switch over to
my admin profile in one key thing that
we want to make sure for those of you
who may not be aware or not know whether
you're on the business plus pro platform
or just regular business if you switch
to your admin profile we will display
business plus or just business in the
top left hand corner so for those of you
on your shore quick and easy way to
identify that right on the surface ok so
within the business plus admin profile
I'm going to go to my templates section
and this is where we can create these
these loop templates etc before I open
and start creating these loop templates
one thing that I do want to make sure
that I have completed already is looking
at my document section to make sure that
I have the correct document package
created such as listing packets buying
packets rental or commercial packets
preparing these ahead of time is going
to make the the process of creating the
loop template much more easier okay
also make sure that we have our task
templates awesome those look good so
let's go ahead and take a look at one of
the loop templates that I've already
created so as the agent I introduced and
brought in this loop or the listing
transaction
loop type you can see here those
documents that I brought in those
different folders that I have all those
tasks etc okay so so this is the way to
customize what what you want your agents
to see every time if I were to create a
brand new loop template I'm going to go
ahead and select a transaction so let's
go ahead and say this is going to be
another listing type create template and
here is a blank loop template ready
ready for me to add that specific info
okay so if we start at the top obviously
we want to bring in and introduce a
listing folder so clearly I'll click
that add folder button I can give that a
name let's go ahead and call that
listing folder I can set the workflow
that essentially when an agent goes to
submit this file to the office it's
already going to know what type of file
this is so let's go ahead and call that
a listing review and let's add my
documents now when I click add documents
the reason we wanted to make sure that
these listing packets and buying packets
are already created is the fact that I
can just go ahead and grab
and I can click select all and add what
do you know all those documents are
ready to go now if we ultimately are
going to need or want for organizational
purposes additional folders we do have
that opportunity so let me go ahead and
and let's create a offer folder just so
when we do receive offers we have a nice
place for that to go and I don't have to
worry about that at the backend okay I
of course can add any offer paperwork I
need maybe I want to add some
placeholders for when we do receive
offer paperwork as long as they exist in
the document section you can add them to
the loop template okay
you do have the ability to mark certain
documents as required so essentially by
saying that an agent would not be able
to submit a file to the office for
compliance
unless this document has been filled out
and saved within dot loop okay obviously
I can rename documents as such in
accordingly okay I can add a little
description so if I click edit I can
actually explain to my agents what this
document is for or what purpose it
serves maybe it's you know name
something that the MLS names you guys
don't call it that internally maybe you
want to give a little description as to
what that document is referenced to in
the office if I scroll down we can
really get to some some levels of
customization that is going to benefit
you in the agents according to your
office so again we can add these
templates actually let's live with the
people if there's any transactions that
require an individual to be added that
may not be an admin maybe it's a member
of the accounting team of the finance
team you can add them by default here to
where they're added to every single
transaction that the agent chooses this
loop template for okay so super easy to
do full name email give them a role very
much like the adding of people in within
a loop I can pull in some of the loop
templates that I've created already so
again I can go ahead and say seller's
checklist
I can say first time let's go ahead
closing paperwork and front desk we can
go ahead and add those three okay I can
do further customization of adding these
obviously I have the ability to shuffle
these to place them in the proper order
to again guarantee my agent success with
this I can scroll down you notice that I
have the ability to add roles so there's
ever any situation or any type of
transaction that requires any other role
than what we provide to you maybe a
photographer or maybe you know a certain
type of inspector you do have that
ability to add that role here simply
type that in so inspector okay and I can
click on that and I have the ability to
expand on what information I want to
capture for this inspector so by default
email and name are by default provided
for you inherited for you I have the
option to add field so maybe I want
their company name okay I have the
ability to tell the system what type of
field that I want this information be
captured by so is it's just a text field
a date field or maybe I want to provide
a drop-down of the four or five
different inspector companies home
inspection companies that we work with
let's go ahead and leave it as a blank
text field that way my agents have that
ability to fill that information in okay
and of course I can add as much
information I want it for this person so
maybe I want phone number etc okay if I
scroll down we also have the ability to
customize our loop field so if I open
these up here this should look familiar
to a lot of you that this is what we
call or you'll find this information in
the view details page of every single
loop a lot of you should be familiar to
the
and a lot of you are probably at one
point in time saying I wish I could add
XYZ as a field here that that way I can
capture this information from my agents
well you can do that today so for
example maybe in property address DA
Luke doesn't provide an option for maybe
street type Street types a good one we
can add that create does a text field
now that's going to be displayed and in
front of you for your agents to to input
that information maybe Street Direction
etc okay scrolling down we have some
contract dates maybe I want to add an
occupancy date here etc under geographic
description and property this may be
applicable to some parts of the country
to where you might want to capture
something that might not be conducive to
the rest of the 50 states obviously the
reason why we didn't include it here
okay so long story short here guys if
you have documents that da loop isn't
pre-populating or auto filling enough
information for you you can actually
create a loop template that essentially
does populate 100% of that document
given that you put a little legwork in
here okay now for these documents or for
these piece of information that we want
to capture clearly adding them here
isn't going to just autofill that
information already what we need to do
is go back to a document where this
information is applicable and assign
those fields that would autofill this
information so let me go ahead and save
this obviously that's a very important
crucial part of this after I enable it I
can then make my way over to the
documents section and pull up a document
that requires a street type within any
of those fields so if I click on for
example the success management or let me
go to my listing packet Strine the
exclusive listing contract
and let's say that this field right here
is where we want to make that that
street type information autofill well we
click on it in the top left hand corner
it'll say either no label or if it has
already been labeled obviously what
information would be pulling in here and
all I need to do is click more and now I
have the ability to search for street
type as an option to populate so if I
click search Street type sure enough
there it is I select that hit apply and
now if I click back on that field sure
enough that's going to autofill with the
street type information as my agents are
putting that info into the loop okay
super easy
obviously the steps again if I want to
want to ensure that you guys know what
I'm talking about first we we go to
loops we add those custom fields okay to
the loop section down here at the bottom
so again I use the example of street
type under property address I save that
information I then immediately went to
the document section open up that
document where that information was
little clickable and I've added that as
a label to the field where I wanted that
to populate so super easy guys so we get
any a lot of questions about this
everyone loved it let us know how much
you love it by the question section in
the GoToWebinar control panel love to
hear some of the feedback okay let's go
ahead and let's look at some workflows
so again in the template section we have
workflows on the left and again I
mentioned the the business product only
having the limited to workflow options
here in business plus you have unlimited
workflows okay so for example listing
and reviewing or I'm sorry listing and
buying you have the ability to maybe
create a a rental or a lease workflow
and of course we're going to be starting
out from scratch so if I look over maybe
it's a listing or buying just to get an
example I can see all the different
stages that this could potentially go to
or or maybe people that the paperwork
would pass through so for example under
listing or I'm sorry rental review I'm
going to go ahead and add my first stage
and that's always going to be that needs
review stage so if you guys think about
if I was an agent in your office and I I
had a physical packet of paper that was
going to turn in well the first thing I
do is I walk in the door and hand that
to somebody and that's going to be
typically just a needs review stage now
Who am I essentially giving that folder
to okay so here off to the right I do
have some options in this drop-down and
I have the ability to set notification
as to who I want to receive this
notification so if I look down my list I
can go ahead and assign that to Dana as
she's our front desk person that makes
sure that nothing is going to be
submitted and I'm not going to hand this
off to my manager until every piece of
paperwork is here so I can go ahead and
select Dana for that admin role I can
add another stage and maybe this is
going to be the manager review portion
okay and again I can go to notifications
and tell the system who I want to
receive that so Anne is our manager I
can go ahead and select that okay
a few stock stages here would probably
be return to agent approved obviously
maybe dead deal might be one etc okay
this is again a way to customize this to
be the natural language that you guys
speak with in your offices so if you
guys call this maybe a falling through
or fell through a dead deal exactly you
know call it whatever you want okay just
remember
you have the ability to set those
notifications now one thing once I
create this this stage and I go to
notifications by default it's going to
be marked as notify immediate admins
guess what that means everybody on my
list is going to get that email okay we
obviously don't want to bombard focus
emails that have no part in this process
so make sure that you are indeed
selecting the proper folks by the
drop-down notification not only do we
have the ability to assign folks to get
these these emails you also have the way
to tell the system if an agent again if
they click Submit review have that
changed the stage naturally so right now
again needs review is the default so
again if I was the agent in your office
I click Submit to review that default
stage is applied and it's always going
to go to need to review well let's say
IV agent submitted some paperwork it's
gone to the needs review Oh a the office
administrator she approves everything
and sends it over to the manager to
review our manager reviews it everything
looks good and she marks it as approved
well here I am I have a few more
documents that I've now introduced into
this transaction of course I need that
that that paperwork to be reviewed again
so if I just click Submit to review it's
not really going to do anything it's not
going to automatically go back to needs
review just because I selected this
submit to review so what I'm going to do
is I'm going to add another stage here
called additional documents submitted
and I'm going to take
approved stage which would be where my
paperwork is currently and I'm going to
choose to set some resubmit logic and
this is simply telling the system okay
we're in this stage if the aging clicks
submit to review what do you want this
to then go to okay so I'm going to click
resubmit logic tells me I don't have a
stage just yet I'm going to change this
to additional documents submitted I'll
hit save and you can see off to the
right of approved on submit change
status to additional documents submitted
and that way or at this point I probably
notify that admin again who I notified
for the initial my front desk girl Dana
and saved so again the process as an
agent I submit something goes to needs
review perfect
she then kicks it over to the manager
awesome she approves it I introduce more
documents the agent they just click
submit to review again it's going to go
to additional documents submitted
notifying again our front desk admin
letting her know additional documents
has been submitted not not needs review
right so she's going to get a prompt
knowing okay I've already reviewed some
of this paperwork now I just need to
look at that that you know those
documents that have not been reviewed
just yet okay obviously once you have
the notifications and all the stages
created that you want obviously we're in
click enable and now that would be an
option for to be chosen when the agents
click Submit to review awesome all right
and the last thing that I want to talk
about today before I close with with
some closing remarks is branding again
we want to make sure that everybody in
your market agents admin or I'm sorry
brokers clients customers everybody
knows who you work for right we want to
make sure that you're your front of mind
and your company's front of mind at all
times so to
your custom branding you're going to go
to your profile drop-down and you're
going to go to my accounts I then I'm
going to find my admin profile over here
perfect now in this top banner I have
the ability to include my company logo
as well as changing my background color
for my dilute color scheme so let me go
ahead I'm going to add a quick logo real
quick let's use this one alright we're
number one and I can go ahead and maybe
try to match that color scheme the best
I can
colors are not my strong suit so let's
go ahead and say that fits our primary
and secondary colors for our office and
this is what my dashboard is going to
look like so give a sense of ownership
to your dashboard and make you feel like
your own ok the great thing about this
is not only going to be seen by you and
your agents when you share documents out
to your customers and co-op agents your
emails will also be branded so again
making sure that your yeah the documents
are going to be branded I apologize if I
said that but your emails will be
customized and and everybody will know
your your brokerage awesome a few other
things that I do want to mention here
again you can replace that logo and
change that background color as often as
you want but again I do want to
emphasize if you guys are on the
business plus platform right now please
take advantage of the turnkey options
that you have with the loop templates
I'm sure the second that you create this
and show your agents that when they
click and create a loop all they need to
do is choose that template they're going
to be in love with it ok they're
reducing the amount of time spending in
preparation and again is
much time much time reducing the the
amount of training that's going to be
necessary to learn and get on board with
da loop so if you have any of those
folks that say I don't have an hour to
learn dot loop well take five minutes
and share with them and show them just
adding a template when they create a
loop 90% of the work is going to be done
for them for those of you who are not on
the business plus platform as of right
now and if you did enjoy what you just
learned today please reach out to either
your success manager or sales team reach
out to our sales team will get you yeah
or call into support either way five one
three two five seven zero five five one
we'll make sure that we direct you to
the proper folks that way you can
upgrade to the business plus platform
and the sales number is going to be easy
to remember it is five one three two
five seven zero five five two okay so
give us a call we can obviously upgrade
you to take advantage of these great
features two things that we did not talk
about that is required for business plus
is our ability to create an SSO for you
so a single sign-on so if you guys have
a host or a mother site that you guys
your agents go to to launch other
systems or programs we do have the
capability of including dot loop in that
SSL as well we do have an open API so if
you guys want da loop information and
data to cycle over to any other systems
whether it be accounting or you know our
CRM anything like that we do have a
capability of integrating with those
type of systems okay so a lot of value
and a lot of a lot of capability is
possible with the business plus platform
and I want to make sure that you guys
are taking advantage of every aspect of
it and
adding value to your office and adding
value to your agents other than that
that's all I had for you guys today I
greatly appreciate your time thank you
for participating and sending any
questions we'll stick around here for
the next few minutes to make sure any of
those questions or all of those
questions are being answered for you so
if you like to stick around fire those
questions away otherwise give us a call
either at support at sales or your cuffs
are your success coach success manager
and we'll go ahead and get you upgraded
and take advantage of these features on
that thank you guys have a terrific rest
of your day and we'll talk soon
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