1. ITCS371 Requirement Gathering Exercise - YourWay

Summary

In the provided script, a company representative discusses the development of a web application to enhance the online sales of their water filtration systems. The conversation with a developer covers the need for product listings, descriptions, photos, price, and technical specifications. They also address the importance of a user-friendly interface, multilingual support, secure customer data handling, and integration with existing financial systems. The goal is to streamline the sales process, improve accessibility, and cater to both local and international customers.

Takeaways

• 😀 The speaker is discussing the development of a web application to sell water filtration systems online.
• 🏢 The company, 'Your Way', is already a significant player in the consumer product market in Thailand.
• 💡 The new web application aims to improve sales by allowing customers to order water filtration systems online, addressing the limitations of the current static website.
• 🕒 The current sales process is slow and limited to working hours, missing out on potential sales during evenings, weekends, and holidays.
• 🛍️ The web application should include a shopping cart feature for customers to select and purchase products online.
• 📈 The speaker has considered the need for the application to support multiple languages, starting with Thai and English, and potentially adding Chinese or Japanese later.
• 📋 The application will require integration with the company's existing Oracle financial system for accounting and record-keeping.
• 🔒 There is a need for secure storage of customer data, including the use of encryption and strong password protection.
• 👥 The application should be user-friendly for both customers and employees, with the expectation that staff can learn to use it within three days.
• 🔍 The application should allow customers to search for products using keywords related to the water filtration systems.
• 📊 The company expects the application to handle a significant number of users, suggesting a requirement to support up to ten thousand simultaneous users.

Q & A

What is the main product that the company sells?

The company sells water filtration systems that clean water and provide it for use.

What is the current issue with the company's sales process?

The sales process is slow because customers cannot order online and must contact sales agents and meet with them for product delivery.

What is the idea proposed to improve the sales of the water filtration system?

The idea is to build a web application to sell the water filtration systems online, making the process more efficient.

What are the current limitations of the company's website?

The website is static, displaying only company information and product lists without the capability for customers to order online.

What are the main features the new web application should have?

The web application should have product photos, descriptions, prices, technical specifications, and the ability for customers to order online.

How should the new system handle product updates?

The system should allow for easy updates to product descriptions and information, reflecting changes such as new models or modifications.

What is the expected user capacity for the web application?

The system should be able to support up to 10,000 users at the same time.

What language considerations are there for the web application?

The web application should initially support Thai and English, with the possibility of adding more languages like Chinese or Japanese in the future.

How should the web application integrate with the company's existing systems?

The web application needs to integrate with the company's financial system from Oracle to record purchases and maintain account balances.

What security measures should the web application have for customer data?

The application should securely store customer data with encryption and require users to log in with a username and strong password.

What is the expected training time for the company's employees to use the new system?

The employees should be able to learn to use the system within two to three days.

Outlines

00:00

🤝 Business Expansion through Web Application Development

The speaker discusses the need for a web application to enhance the sales of their company's water filtration system. The company, 'Your Way,' has a static website but lacks an online ordering system, leading to slow sales. The idea is to develop an interactive web application to allow customers to view and purchase products online, addressing the limitations of their current sales process.

05:01

🛍️ Enhancing Online Product Presentation and Sales Features

The conversation focuses on the features required for the new web application. The speaker wants a system with product photos, descriptions, prices, and technical specifications that can be easily updated. They also discuss the importance of a search function to help customers find specific models and the need for a user-friendly interface to display multiple product models with pagination or search capabilities.

10:04

🌐 Targeting a Global Market with Multilingual Support

The speaker expresses the intention to expand their market beyond Thailand, aiming to ship products internationally. This leads to the requirement of a multilingual web application, starting with Thai and English, and potentially adding more languages like Chinese or Japanese. The speaker also mentions the importance of a neutral color scheme to avoid cultural insensitivity and ensure ease of use across different countries.

15:06

🔒 Ensuring Secure Data Management and System Performance

The speaker highlights the need for secure storage of customer data and integration with the company's existing Oracle financial system. They expect the web application to handle a large number of simultaneous users, aiming for a capacity of ten thousand users. Additionally, the speaker emphasizes the importance of ease of use for employees, who will manage product information, and the need for a short training period for them to become proficient with the system.

Keywords

💡Water Filtration System

A water filtration system is a device or set of devices used to remove contaminants from water. In the script, the company 'Your Way' sells such systems, which are essential for providing clean water to consumers. The product is central to the company's business and the main focus of the web application development discussed in the video.

💡Web Application

A web application, as discussed in the script, is a software program that runs on a web server and is accessible via a web browser. The company wants to develop a web application to sell their water filtration systems online, which is a key initiative to improve their sales process.

💡E-commerce

E-commerce refers to the buying and selling of goods or services using the internet, which is the business model the company is moving towards. The script mentions the need for an online platform where customers can browse and purchase water filtration systems, highlighting the shift from traditional sales to digital commerce.

💡Product Description

In the context of the script, a product description is the information provided about a product, including its features, specifications, and benefits. The company wants to ensure that the web application includes detailed descriptions of their water filtration systems to help customers make informed purchasing decisions.

💡Technical Specification

Technical specifications are detailed descriptions of the technical aspects of a product. In the script, it is mentioned that the company wants to provide a PDF file containing all the technical specifications of their water filtration systems for customers who require in-depth information before purchasing.

💡Shopping Cart

A shopping cart is a feature of e-commerce websites that allows users to select and accumulate items for purchase. The script discusses the need for a shopping cart functionality in the web application, which is a standard component of online shopping experiences.

💡Multiple Languages

The script mentions the need for the web application to support multiple languages, starting with Thai and English, to cater to both local and international customers. This feature is crucial for expanding the company's market reach and ensuring accessibility to a broader audience.

💡User Interface (UI)

The user interface, or UI, refers to the design elements of a software application that users interact with. The script emphasizes the need for a UI that is easy to use, with a neutral color scheme, to ensure a positive user experience for the web application's customers.

💡Security

Security in the context of the script refers to the protection of sensitive information, such as customer data and payment details. The company wants the web application to store information securely, using encryption and requiring strong passwords for user accounts.

💡Integration

Integration in this case means connecting the new web application with the company's existing systems, such as their financial system from Oracle. This is important for ensuring that the web application can seamlessly interact with the company's current operations and record-keeping processes.

💡Training

Training is mentioned in the script as a necessary component for the company's staff to learn how to use the new web application effectively. The goal is for employees to become proficient with the system within a short period, such as two to three days, to minimize disruption to the business.

Highlights

Development of a web application for Your Way company to sell water filtration systems online.

The existing Your Way company website is static and does not allow online ordering.

The new web application aims to streamline the sales process and increase efficiency.

The application will include product photos, descriptions, prices, and technical specifications.

A shopping cart feature will be implemented for customers to make purchases.

The system will be designed to handle multiple product models, with pagination and search functionality.

The target audience includes both Thai and international customers.

The web application will initially support Thai and English, with plans to add more languages.

The design will feature a neutral color scheme to avoid cultural insensitivity.

The system is expected to support up to 10,000 concurrent users.

Integration with Oracle's financial system will be required for accounting purposes.

Security measures, including encryption, will be implemented to protect customer data.

The system will be user-friendly, allowing staff to learn to use it within three days.

The web application will include after-sale services and payment options.

The system will be scalable to accommodate future growth and additional features.

Training for employees will be provided to ensure smooth operation of the new system.

The project will consider the performance and budget implications of the system's design.

Transcripts

hello marcotte

oh hi shay young how are you yeah i'm

good you

yeah yeah so yeah can i help you

okay uh since uh you have been working

to develop the software for my company

uh right i have yeah i have an idea that

i would like your help

what's that idea can you give me some

background yeah so you know my company

right the

uh the your your way company that we

sell the

um the water uh filtration

system oh your way

okay yeah yeah yeah not my not my way

that's not your way yeah and and not

amway as well it's your way yeah okay

um yeah the water filtration system is

like the thing that you

put the um the water in and then it

gives you the clean water out

right so yeah yeah it's one of the new

product that our company is selling

and um i have an idea to improve the the

sale of this product

um how about that idea like you're gonna

find

a pretty girl to sell your product is

that it

not really i mean i have an idea to

build some

some web application right

yeah to sell it online so can you help

me with developing the system

sure web application right this web

yeah but before we move to the the part

of

technology or some fancy

functions so i would like to know more

about the background of the

of your business like um the objective

or the description

or the process that related to to to the

part that you want to sell your way

yeah so um yeah our company

um which is the um sbe

sales system that we developed this your

way product

we are like a big market in uh consumer

product

in thailand already and um

we we currently have um

a website but the website is like a

static website you know

the html website that just showed the

information of the company

and some list of products that we have

but the problem is the the customer they

can't really

order anything online and they have to

contact our sale agents

and then they need to meet with the sale

and then the sale has to

uh deliver the products to them it

it was going okay but then it's a little

bit slow in the sales and the revenues

is that like 24 hours call center or

just working hours yeah just working

hours as well because the sales

operate from nine to 925

yeah and only on um monday to friday so

i lost some sales on

the weekend and also during the night

yeah right

okay

i'll just put it this way so

you need a web applications

to replace um

i mean to to promote your cell function

right

yeah okay and then

are there any specific

um activity that you want

the system to perform for example like

uh i don't know who is your user and

then

any requirements

okay um yeah i think for now i can tell

you roughly about

what i'm thinking okay so i uh i made

some notes here so let me

uh check them out so i mean

there there there are several users but

i think um the details of the user we

might discuss

uh a bit later after this so let's say

there's customers right

the big part is the customers so um

with that customer um the one that wants

to

to buy this kind of water filtration

system

i would like to give them this kind of

things

so the first thing is um this should be

a web application

that runs

i mean available on the internet right

so they can access

on the internet and um

i would like to have all the products

the the

all the models of the water filtration

system that i have

to be able to uh to buy online so they

can see all the products

online on this website okay

and um the second thing is

it should um

have all the product description

and whenever the um the product

description change

let's say i have a new model or i have

some minor change

then uh this data should be

automatically

uh i mean it should be able to be

updated

into the the web app all right okay

um just get a little bit more details on

the the product that you want to sell

um can you give me some

example on the the details data that you

want to

show on your web page for example like

price description

model is that all or you you want

another

fancy things to show okay um

so yeah the first thing should be the

the product

um photos okay and and

that should be multiple photos as well

different angles you know you want to

show the customer

uh several angles of the mod of

the product um the second thing is

the yeah surely the the name

and the description of the product

like um let's say uh

one of my product is um

your way uh x1 okay and

yeah some chart description of what it

does

okay yeah it it can filter this the

water

uh of one liter within this seconds and

so on

that kind of thing and um

yeah so there are two things now right

the photos the description

the third thing is the price

okay and the last thing is

the technical specification which is a

file

you know when you buy the product you

have this kind of uh

the the technical sheet the the pdf file

that contains

all these specs okay right

uh height width um

um and the depth and the

the weight and so on yeah okay right

um yep that's good enough for now um

and then how about payment

contact i mean

after sale service do you want to

include

those services into your system

yeah sure so um the payment is surely

uh must be available in the system

so i would like to follow the the normal

um the normal way that the big website

are using you know so you have this

shopping cart and then when

when the customer wants to buy something

they select

the quantity of the product and then

they click add to cart okay

okay yep yep yeah and it should be

okay for that part and then

let's think about the

the number of products that you want to

show on the webpage

if it is like a

hundred of models um

how customer can

like wish that particular model that

they want

yeah that's a good one i never thought

about that

um yeah so roughly i think i have about

i mean coding all the the models that i

have i would have something like

20 to 30 models so um it would be great

if you have something like

um five

model per page or something and then

they can

they can navigate through the page

okay so so if if they want to browse

the the products they can go page by

page

uh oh wait i think it would be better if

you also can be able to search

right okay okay yeah so you have this

thing like a page

and then you also have the the search

box so that they can enter

um yeah some keywords that they want

okay okay yeah you know like nowadays

they have this like

reverse osmosis thing or um

the high quality i think it's uh

nsf filtration system and so on yeah so

this kind of thing they can put as a

keyword

yeah thanks yeah thanks for reminding

yeah okay i

i think i particularly got the

the main um

the main features that that you want

how about the

target customer like thai people or

international guys which one so

my concern is about the language of the

system ah

yeah yeah okay good point again so um

yeah since this is the the first time

that we're gonna have this kind of

online sale

um i want to open the market as well so

um i'm not only selling for people in

thailand but we're gonna also ship

to uh to foreign countries

so yeah yeah that's a good point so the

the

the the web site should be able to

um to have multiple languages

multiple languages yeah i think you can

start with thai and english first

but i would love it to be able to have

more languages like chinese or

japanese afterwards okay okay

okay okay and then

um in order to

design this system i really need some

details about the

the performance of the system like

it's directly affect the budget

the budgeting of the project right um

let's say how many customers that you

expect

to use this system

okay i never thought about that before

um uh

so you mean uh okay since i'm not very

technical guy i think you mean how many

people

can come to view my website uh yeah

yeah you can think in that sense at the

same time right okay

um okay so um yeah

to support this kind of um local people

and also foreign people

can you make it something like um

ten thousand people at the same time ten

thousands

okay i will note that and i will check

with my team

whether we can um support that number

okay and then uh one thing one thing um

yes since

since you asked about multiple languages

i was thinking about um

look and feel right because um the web

yeah the website when it's

um i i want the

the color to be to be neutral you know

but sometimes the color can be

offensive to some countries it's a

little bit difficult so i just want

um the plain white uh

color like the clear water like yeah

yeah

yeah yeah okay yeah because you know

like yeah for chinese people they might

prefer red but then red might not be

um yeah it's not might not be good for

other countries so on so i just want

white

and yeah some uh

ui should be easy to use yeah i think

that's kind of

what people want right okay yeah okay

good good good one so

i have a few questions left before um

before

i'm asking for the time to work on it

right another things

how about the existing system do you

have any existing system in your company

for example like accounting system

or inventory management system that i

have to

involve with in order to like make this

web application yeah yeah so um

i think the key thing is we have uh our

financial system

the thing that you use to calculate the

money you know due to like

keep all the accounts balance and

everything

so i think you need to work with that

system and um

the existing system is is from a company

called oracle

yeah so um i think you need to somehow

integrate with that system in order to

to make the purchase

and make the record appear in my in my

financial system

okay okay i will note that

and my last one are there any sensitive

informations that you need to

record or maintain in these web

applications i mean like

customer profile um credit card

um do you expect to

keep that in this system yeah

okay another good point again so um

surely i think all the customer data

should be

um important and i don't want them to be

leaked

so um can you make a system that's like

store this information securely

with uh yes password protected

so i mean yeah each user each customer

they must log in um with with a username

and a strong password

and the data that is kept at my company

um what is called um encrypted or

something the thing that you like

yeah make the data yeah right right yeah

encryption

right okay um yeah

we will try to see what technology of

the security that fit due to our context

okay i think i have all the information

to last last thing last thing right

yes sorry for keep interrupting uh all

right yeah you know like

when discussing the ideas flow so um

i want the system to um

to be easy to use

so yeah so um

there will be some part of the system

that must be used by the employees right

my employee needs to

put the product information and so on in

the system

and they have to update information and

um yeah so for for my staff i

i will have some training for them but i

hope that

um yeah you build the system so that

um they can learn to use it

within a few days let's say maybe two or

three days three day would be good

yeah i i will i will take that into

account and then

um thinking about training um

your staff as well that will include in

the plan

okay okay cool yeah i think that's

that's a good start

yeah yeah that's all okay for now

yeah that's all right we will work on it

and then come back to you later

okay okay thanks a lot yep

okay bye