Starbucks Oleng. Karena Boikot? Schultz Bilang Begini

Dr. Indrawan Nugroho
30 May 202413:51

Summary

TLDRThe video script discusses the global sales decline of Starbucks, including a 4% drop in the US and an 11% plunge in China, attributing factors to boycotts and economic impacts. It highlights the company's strategies to revitalize its brand, such as improving mobile ordering, introducing new products, and enhancing customer experience. The script also points out the opportunity for local coffee brands to compete in the market, emphasizing the importance of hospitality, efficient business management, product innovation, and building a strong brand story.

Takeaways

  • 📉 Starbucks is experiencing a significant drop in sales globally, with a 4% decrease in global sales and a more pronounced 11% drop in China.
  • 💸 The decline in sales has impacted Starbucks' revenue, which was expected to reach $9.1 billion but only achieved $8.6 billion in the last quarter.
  • 📉 Net income and earnings per share have also been affected, with net income dropping from $807 million to $772 million and earnings per share from $0.80 to $0.68.
  • 📉 The stock price of Starbucks fell by 17%, reflecting the market's response to the company's financial performance.
  • 🌐 The CEO of Starbucks acknowledged the challenging environment and expressed that the results of the quarter do not reflect the company's strength and future potential.
  • 🏺 There is a perception that the sales drop is due to boycotts, particularly in regions with a majority Muslim population, impacting stores in the Middle East.
  • 📊 In Indonesia, the licensee PT Sari Coffee Indonesia reported a significant sales drop of up to 35% due to the boycott against Israel.
  • 🔍 Analysts have differing views on the impact of the boycott on Starbucks' operations and stock value, with some suggesting it's not the main cause.
  • 🛠️ Starbucks' founder, Howard Schultz, is re-engaging to address the company's challenges, emphasizing the need for introspection and a return to core values.
  • 🚀 Starbucks is implementing strategies to revitalize its mobile ordering and payment platform to adapt to changing market needs and improve customer experience.

Q & A

  • What is the current situation of Starbucks' sales globally?

    -Starbucks' sales have been declining globally, with a 4% drop in sales at their stores worldwide.

  • How has the sales performance in China affected Starbucks' overall performance?

    -In China, Starbucks has experienced a more significant drop in sales, with a decrease of up to 11%, which has impacted their overall revenue.

  • What measures has Starbucks taken to counter the decline in sales?

    -Starbucks has tried various strategies, such as offering 50% promotions and introducing new product variants like Lati lavender.

  • How did the sales decline affect Starbucks' projected revenue?

    -The sales decline has caused Starbucks' revenue to fall short of their projected $9.1 billion, reaching only $8.6 billion in the last quarter.

  • What was the impact of the sales decline on Starbucks' net profit?

    -The net profit for Starbucks in the first quarter ending on March 31 was recorded at $777.2 million, down from the previous year's $808 million.

  • How did the stock market react to Starbucks' performance in the quarter?

    -Starbucks' stock price dropped by 17% within just two days, from $88.49 per share to $73.11.

  • What is the CEO of Starbucks' stance on the company's current challenges?

    -Lexman Narasimhan, the CEO of Starbucks, acknowledged the challenges and stated that the results of the quarter do not reflect the company's strength, capabilities, and future opportunities.

  • What is the connection between Starbucks' sales decline and the boycotts, particularly in Muslim-majority countries?

    -Some outlets of Starbucks in Muslim-majority countries have experienced significant economic impacts due to boycotts, leading to layoffs of around 2,000 employees.

  • How has the boycott affected Starbucks in Indonesia?

    -In Indonesia, PT Sari Coffee Indonesia, the licensee of Starbucks, reported a significant drop in sales, with a 35% decrease attributed to the boycott.

  • What is the impact of the BDS movement on Starbucks and other brands?

    -The BDS (Boycott, Divestment, Sanctions) movement calls for international action to end Israel's occupation of Palestinian territories and promotes boycotts of brands involved in Israel's policies towards Palestine, affecting the sales of Starbucks and other brands like Yum! Brands and McDonald's.

  • What strategies does Starbucks plan to implement to revitalize the brand and improve customer experience?

    -Starbucks plans to revitalize the brand by revamping its mobile ordering and payment platform, improving operational efficiency, launching new products, and focusing on customer experience through a 'triple shot' strategy.

Outlines

00:00

📉 Starbucks' Global Sales Decline Amid Challenges

The script discusses the significant drop in Starbucks' global sales, including a 4% decrease in the United States and an 11% plunge in China. Various strategies attempted to counteract this, such as 50% promotions and the introduction of new products like Lavender Lattes, have not been as effective as hoped. The financial impact is clear, with projected revenues falling short from $9.1 billion to $8.6 billion and net profits dropping from $8 billion to $7.77 billion. This has led to a 17% share price decline in just two days, affecting Starbucks' market capitalization. The company acknowledges these challenges, with CEO Lexman Nara Simhan expressing disappointment and stating that the results do not reflect the company's strength or future potential. The script also mentions the impact of boycotts, particularly in regions with Muslim majorities, which have affected sales in the Middle East but not as significantly in Indonesia, where a licensee reported a 35% sales drop due to the boycott of Israel.

05:00

🤔 Analyzing the Impact of Boycotts on Starbucks

This paragraph delves into the debate over whether the decline in Starbucks' sales is due to boycotts, especially in regions with predominantly Muslim populations. While some believe the boycotts have had a significant economic impact, leading to layoffs and reduced visitor numbers, others, including analysts from Bank of America, argue that it is difficult to measure the direct influence of boycotts on business operations or stock value. The timing of the drop in customer visits does not align with the boycott periods, suggesting that other factors may be at play. The paragraph also highlights that Starbucks is not alone in facing these challenges, as other brands like Yum! Brands, which owns Pizza Hut, KFC, and Taco Bell, as well as McDonald's, have also reported sales declines.

10:01

🌟 Opportunities for Local Coffee Brands Amid Starbucks' Struggles

The script identifies the current challenges faced by Starbucks as an opportunity for local coffee brands to compete in the same market segment. Indonesia, being one of the largest producers of robusta and arabica coffee with unique flavors, has a thriving coffee culture that is enjoyed by people of all ages, both in rural and urban areas. The rise of local coffee shops, which often offer more affordable prices and different positioning from premium-focused international brands like Starbucks, has been significant. These local brands are growing rapidly, with some expanding to smaller cities and offering a unique experience. The script encourages Indonesian coffee entrepreneurs to learn from Starbucks' hospitality, efficient business management, product innovation, and strong branding to compete globally and showcase Indonesia's natural resources, creativity, and warmth.

Mindmap

Keywords

💡Sales Decline

Sales decline refers to a reduction in the volume of goods or services sold over a period of time. In the context of the video, it is mentioned that Starbucks is experiencing a global sales decline, with a 4% drop in sales and an 11% decrease in same-store sales in China. This decline is a central theme of the video, highlighting the challenges faced by the company.

💡Boycott

A boycott is an act of voluntarily abstaining from using, buying, or dealing with a person, organization, or country as an expression of protest. The script discusses the impact of a boycott on Starbucks, suggesting that it may be a contributing factor to the company's sales decline, particularly in regions with a majority Muslim population.

💡Founder

A founder is a person who establishes an organization or institution. The video mentions Howard Schultz, the founder of Starbucks, who is being called upon to address the company's current challenges. His role and potential strategies are central to the narrative of overcoming the company's difficulties.

💡Marketing Strategy

Marketing strategy refers to the methods that a company uses to promote its products or services. The script suggests that Starbucks needs to revamp its marketing strategy, including improving mobile ordering and payment platforms, to adapt to changing market needs and customer preferences.

💡Revenue

Revenue is the income generated from the sale of goods or services. The video discusses Starbucks' revenue, noting that it fell short of projections, reaching $8.6 billion instead of the expected $9.1 billion. This financial metric is crucial for understanding the company's economic performance.

💡Profit

Profit is the excess of revenues over the costs in a business. The script mentions a decrease in Starbucks' net profit, which is a key indicator of the company's financial health and is directly related to the discussion of the company's challenges.

💡Share Price

Share price is the value at which a share can be bought or sold. The video reports a 17% drop in Starbucks' share price, reflecting the market's response to the company's performance and the impact of the sales decline on investor confidence.

💡Local Brands

Local brands are companies that operate within a specific region or country. The script suggests that the decline of Starbucks presents an opportunity for local coffee brands to compete in the same market segment, highlighting the potential for growth and innovation among local companies.

💡Innovation

Innovation refers to the process of translating an idea or invention into a good or service that creates value or for which customers will pay. The video emphasizes the need for Starbucks to innovate, including introducing new products and improving customer experience, as part of its strategy to recover from the sales decline.

💡Hospitality

Hospitality is the friendly and generous reception of guests or visitors. The script mentions the importance of hospitality in differentiating local coffee brands, suggesting that warm and personalized service can be a significant competitive advantage in the coffee market.

💡Brand Storytelling

Brand storytelling is the art of using narratives to connect with an audience on an emotional level, creating a memorable impression of the brand. The video discusses the importance of building a brand story that resonates with local values and culture, using social media and digital marketing to communicate this story widely.

Highlights

Starbucks is facing a global sales decline, with a 4% drop in sales worldwide and an 11% drop in China.

Despite promotions and introducing new products like Lati lavender, Starbucks' sales and net income have been affected.

Starbucks' net income for the first quarter ending March 31st was reported at $777.2 million, down from $808 million the previous year.

Starbucks' stock price dropped 17% within two days, from $88.49 to $73.11 per share.

CEO Lexman Narasimhan acknowledged the challenges and the current quarter's results not reflecting the company's strength and future potential.

Some believe the sales drop is due to boycotts, especially in regions with Muslim-majority populations.

PT Sari Cofie Indonesia, Starbucks' licensee in Indonesia, reported a significant sales drop of up to 35% due to the boycott.

Other brands targeted by the boycott, such as Yum! Brands, also experienced a decline in sales.

Analysts have differing views on the impact of the boycott on Starbucks' operational business and stock value.

Howard Schultz, Starbucks' founder, suggests the company needs introspection and a return to its core values.

Starbucks is working on improving performance by reducing wait times and fulfilling morning requests more efficiently.

The company plans to launch new products, such as a low-calorie energy drink, to attract health-conscious customers.

Starbucks aims to enhance the customer experience by offering more app benefits and speeding up service.

A pilot program to serve customers from 5 pm to 5 am has doubled their business, indicating a high demand during off-peak hours.

Indonesia's coffee industry is growing, with local brands having the potential to compete in the same segment as Starbucks.

Indonesian coffee consumption reached 300,000 tons from 2020 to 2021, making it a significant market for coffee.

Indonesian coffee shops are popular hangout spots, especially among the youth who spend a significant portion of their income on coffee.

Local Indonesian coffee brands are emerging, offering affordability and different positioning compared to international brands like Starbucks.

Indonesian coffee talent is recognized globally, with champions in international barista competitions, promoting the growth of local coffee shops.

Indonesian coffee entrepreneurs can learn from Starbucks' hospitality, efficient business management, and innovative product development.

Building a strong brand with resonant values and a compelling story can help local Indonesian coffee brands penetrate the global market.

Transcripts

play00:00

penjualan Starbucks di berbagai negara

play00:02

termasuk Indonesia sedang terjun bebas

play00:04

bisnis Starbucks jadi oleng Apakah ini

play00:07

gara-gara boikot bisa jadi sih walaupun

play00:10

beberapa pihak termasuk Starbucks

play00:11

sendiri

play00:12

menyangkalnya apapun itu yang pasti

play00:15

Starbucks sedang menghadapi tantangan

play00:16

berat sampai Howard Souls sang pendiri

play00:19

Kali ini harus turun tangan lagi

play00:21

mengatasinya memang ada apa sih dan

play00:24

bagaimana strategi SHS untuk

play00:25

menyelamatkan Starbucks Yuk kita cari

play00:28

tahu

play00:41

untuk pertama kalinya sejak tahun 2020

play00:43

penjualan Starbucks menurun penjualan

play00:46

secara global di gerai-gerai raksasa

play00:48

kafe asal Amerika Serikat itu turun 4%

play00:50

bahkan di Tiongkok turunnya lebih

play00:52

menukik lagi karena penjualan di toko

play00:53

yang sama turun sampai 11% Padahal

play00:57

mereka sudah mencoba mengatasinya dengan

play00:58

berbagai cara seperti promo 50% dan

play01:01

memperkenalkan Lati lavender sebagai

play01:03

varian produk baru penurunan itu tentu

play01:05

saja mempengaruhi pendapatan mereka yang

play01:07

semula diperkirakan bisa mencapai 9,1

play01:10

miliar us dolar dan ternyata pada

play01:12

Kuartal terakhir pendapatan mereka hanya

play01:13

bisa mencapai 8,6 miliar us dolar atau

play01:16

setara

play01:17

137,6 triliun begitu juga besaran laba

play01:20

yang bisa diraih jadi ikut terpengaruh

play01:22

dalam laporan mereka disebutkan bahwa

play01:25

untuk Kuartal pertama yang berakhir

play01:26

tanggal 31 Maret laba bersih hanya

play01:28

tercatat sebanyak 7772 juta us do atau

play01:32

sekitar

play01:33

r1,35 triliun jumlah itu turun dari laba

play01:37

yang diperoleh pada tahun sebelumnya

play01:38

yaitu 08 juta us dolar sedangkan laba

play01:41

per saham turun dari 80 sen menjadi 68

play01:44

sen akibatnya hanya dalam 2 hari saja

play01:46

harga saham Starbucks amess 17% dari

play01:48

semula 88,49 us dolar per sahamnya turun

play01:51

menjadi 73,11 us do pada penutupan

play01:54

perdagangan akibatnya kapitalisasi pasar

play01:56

Starbucks lenyap hingga 278

play02:00

triliun menurunnya performa bisnis

play02:02

Starbucks di Kuartal ini diakui oleh

play02:04

lexman Nara simhan CEO Starbucks yang

play02:07

dengan berat hati mengatakan dalam

play02:09

lingkungan yang penuh tantangan hasil

play02:11

Kuartal ini tidak mencerminkan kekuatan

play02:12

Man kami kemampuan dan peluang di masa

play02:15

depan lebih lanjut narimhan mengatakan

play02:19

hal ini tidak memenuhi ekspektasi kami

play02:21

tetapi kami memahami tantangan dan

play02:23

peluang spesifik yang ada di hadapan

play02:25

kami

play02:31

banyak yang beranggapan bahwa menurunnya

play02:32

penjualan Starbucks adalah akibat boikot

play02:34

yang dilancarkan terutama di wilayah

play02:36

atau negara-negara berpenduduk mayoritas

play02:38

muslim sejumlah gerai Starbucks di Timur

play02:41

Tengah misalnya ya memang merasakan

play02:43

dampak ekonomi yang berarti sehingga

play02:44

terpaksa mereka memecat sekitar 2.000

play02:46

karyawan situasi yang enggak jauh

play02:48

berbeda terjadi di Indonesia karena

play02:50

pemegang lisensi Starbucks di tanah air

play02:52

yaitu PT Sari cofe Indonesia juga

play02:54

melaporkan penurunan penjualan yang

play02:55

signifikan liriawati chief marketing

play02:58

officer dari PT sarikovi Indonesia

play03:00

mengatakan kami mengalami penurunan

play03:02

penjualan hingga 35% akibat dari boikot

play03:05

terhadap Israel penurunan jumlah

play03:08

pengunjung terasa beberapa bulan setelah

play03:10

kampanye boikot berlangsung pimpinan PT

play03:12

sariovi Indonesia Anthony mcevoy

play03:15

mengatakan pengunjung di toko kami

play03:17

berkurang mereka memilih menjauh entah

play03:20

karena tekanan sosial atau alasan lain

play03:23

anggapan tentang efek boikot bisa jadi

play03:25

benar adanya karena brand-brand lain

play03:27

yang menjadi sasaran boikot juga

play03:29

mengalami hal yang serupa y Brands

play03:32

misalnya perusahaan induk dari pizza H

play03:34

KFC dan tacobell itu beberapa waktu yang

play03:36

lalu mengumumkan merosotnya penjualan

play03:38

mereka pada Kuartal 1 di 2024 cnbc

play03:41

melaporkan penjualan bersih y Brands

play03:43

turun 3% menjadi 1,6 miliar us dolar

play03:46

atau sekitar 25,7 triliun hal yang sama

play03:49

juga dialami oleh McDonald's boikot

play03:51

terhadap Israel dan demonstrasi yang

play03:53

terkait Sampai sekarang masih

play03:54

berlangsung di berbagai belahan dunia

play03:56

termasuk di kampus-kampus di Amerika

play03:57

Serikat dan termasuk di kota-kota besar

play04:01

[Tepuk tangan]

play04:08

erupa gerakan boikot divestasi dan

play04:11

sanksi BDS terus menyerukan tindakan

play04:13

internasional untuk mengakhiri

play04:15

pendudukan Israel atas tanah Palestina

play04:17

dan menutut kesetaraan serta hak kembali

play04:20

bagi pengungusi Palestina gerakan ini

play04:22

juga mempromosikan boikot terhadap

play04:24

merek-merek produk dari

play04:25

perusahaan-perusahaan yang terlibat

play04:27

langsung dalam kebijakan Israel terhadap

play04:34

Palestina mengenai penyebab turunnya

play04:36

penjualan Starbucks beberapa analis

play04:38

ternyata berbeda pandangan menurut

play04:40

mereka sulit untuk mengukur pengaruh

play04:42

nyata boikot terhadap operasional bisnis

play04:44

atau nilai saham perusahaan analis

play04:46

senior di Bank of America Sara Senator

play04:49

mengatakan menurut saya bukan karena

play04:51

protes menurutnya penurunan kunjungan ke

play04:54

toko tidak selaras dengan waktu boikot

play04:56

berlangsung apalagi bagi Starbucks

play04:58

peristiwa seperti ini memang bukan yang

play05:00

pertama kali terjadi Sara senatore

play05:02

mengatakan ini bukan pertama kalinya

play05:04

terjadi jadi agak sulit menyatakan itu

play05:06

sebagai penyebab utama pandangan serupa

play05:09

disampaikan oleh Nick Setian dari wed

play05:12

Bush yang mengatakan mungkin boikot

play05:14

berdampak sedikit tapi sangat kecil saya

play05:17

rasa dampak itu tidak akan bertahan lama

play05:20

terlepas dari anggapan penurunan

play05:22

Starbucks karena boikot atau bukan yang

play05:24

pasti apa yang sedang dihadapi Starbucks

play05:26

saat ini sepertinya adalah persoalan

play05:28

serius soalnya sang pendiri di Starbucks

play05:30

yaitu Howard Souls sampai harus

play05:31

cawe-cawe mengatasi masalah

play05:34

ini di linkin-nya dia menulis di setiap

play05:37

perusahaan yang mengalami kegagalan

play05:38

harus ada introspeksi tanpa alasan fokus

play05:41

baru dan disiplin harus kembali ke inti

play05:44

dia melihat bahwa Starbucks harus

play05:46

merevitalisasi platform pemesanan dan

play05:48

pembayaran seluler supaya bisa

play05:49

menyesuaikan diri dengan kebutuhan pasar

play05:51

yang terus berubah sejauh ini Starbucks

play05:53

memang sedang berjuang memperbaiki

play05:54

kinerja seperti mengurangi waktu tunggu

play05:56

pemesanan memenuhi permintaan di pagi

play05:58

hari serta mengajak lebih banyak

play06:00

pelanggan memanfaatkan aplikasinya di

play06:02

musim panas nanti mereka juga berencana

play06:04

meluncurkan produk baru berupa minuman

play06:06

mirip bobati sulz mengatakan strategi

play06:10

pemasaran harus dirombak dan

play06:11

ditingkatkan dengan inovasi yang

play06:12

mengutamakan kopi yang tidak hanya

play06:14

menginspirasi Mitra tapi juga

play06:16

menciptakan diferensiasi di pasar lebih

play06:19

jauh suls juga mengatakan kepada jajaran

play06:21

manajemen bahwa kita harus fokus penuh

play06:24

pada pengalaman pelanggan melihatnya

play06:26

melalui mata pedagang bukan hanya data

play06:29

pemulihan Starbucks menurutnya harus

play06:31

dimulai dari dalam khususnya operasi di

play06:33

Amerika Serikat yang menjadi sumber

play06:34

utama masalah dalam kaitan itu dia

play06:36

mengajak para pimpinan senior termasuk

play06:38

anggota dewan direksi supaya lebih

play06:40

banyak menghabiskan waktu mereka dengan

play06:42

para barista Starbucks dengan semua

play06:45

langkah itu sus yakin Starbucks akan

play06:47

bangkit ia mengatakan Starbucks akan

play06:50

pulih Saya yakin akan hal itu MK ini

play06:52

sangat kuat meskipun jelas saat ini

play06:54

sedang tidak berjalan seperti biasa

play07:02

jadi ketika menghadapi penurunan

play07:04

pengunjung Starbucks tidak tinggal diam

play07:06

mereka berusaha memperbaiki keadaan

play07:08

dengan melaksanakan apa yang telah

play07:09

disampaikan oleh SHS mereka menyegarkan

play07:11

kembali bisnisnya dengan apa yang mereka

play07:13

sebut dengan strategi reinvention triple

play07:16

shot dengan dua pumps narasimhan yakin

play07:19

strategi tersebut akan membuka potensi

play07:21

tak terbatas bagi brand mereka dengan

play07:24

perbaikan sana sini Mereka berharap para

play07:26

pelanggan akan merasakan pelayanan yang

play07:28

lebih baik sebab misalnya Starbucks akan

play07:30

segera menawarkan lima pilihan penyedap

play07:32

bebas gula seperti sirup ya dan

play07:34

meluncurkan minuman energi dengan kalori

play07:36

rendah untuk mengincar para pelanggan

play07:38

yang sadarakan kesehatan mereka juga

play07:41

berusaha menarik kembali pelanggan yang

play07:43

hanya datang sesekali dengan

play07:44

meningkatkan ragam manfaat aplikasi

play07:46

Starbucks Sedangkan untuk mengurangi

play07:48

jumlah calon pembeli yang membatalkan

play07:50

pesanan karena panjangnya antrian mereka

play07:53

berupaya mempercepat pelayanan dengan

play07:55

mengubah cara pembuatan beberapa jenis

play07:58

minuman langkah lain yang menarik adalah

play08:00

memanfaatkan pilot program untuk

play08:01

melayani Pelanggan dari jam 500 sore

play08:03

sampai 5 pagi ketika kafe mereka

play08:05

biasanya tutup mengomentari model

play08:07

pelayanan baru itu narasimhan mengatakan

play08:10

seperti yang Anda lihat permintaan di

play08:11

pagi hari sangat tinggi dan potensi di

play08:13

sore hari malam dan akhir pekan masih

play08:16

besar yang belum Kita gali jadi lanjut

play08:20

narasimhan Kami sedang mempercepat

play08:22

pelaksanaan strategi untuk memenuhinya

play08:24

dan ternyata pelayanan baru itu berhasil

play08:26

menggandakan bisnis mereka sehingga

play08:28

dalam 5 tahun ke depan mereka berani

play08:30

memproyeksikan keuntungan 2 miliar us

play08:32

dolar dari program

play08:34

[Musik]

play08:38

tersebut sewaktu Starbucks menurun

play08:40

sebetulnya itu adalah momentum buat

play08:42

brand-brand lokal untuk bersaing di

play08:44

segmen yang sama Kenapa karena negeri

play08:47

kita adalah salah satu penghasil kopi

play08:48

robusta dan arabika terbesar dengan

play08:50

berbagai aromanya yang khas kopi

play08:52

sebanding dengan kelapa sawit karet dan

play08:54

kakao sebagai komunitas strategis

play08:56

Indonesia hebatnya lagi organisasi kopi

play08:59

k internasional mengungkapkan dari 2020

play09:01

hingga 2021 konsumsi kopi di Indonesia

play09:04

mencapai 300.000 ton sedangkan menurut

play09:07

wayhan Shen dari firma riset dan Venture

play09:10

Builder momentum works Indonesia dan

play09:12

Thailand adalah pasar terbesar minuman

play09:14

kopi modern di Asia Tenggara tahun lalu

play09:16

nilai pasar kopi modern di Indonesia

play09:18

mencapai

play09:19

47 juta us do dan Thailand mencapai 87

play09:25

juta jadi negeri kita ini adalah Pasar

play09:28

Besar peminum kopi dan itu wajar karena

play09:30

kopi disukai anak muda sampai orang tua

play09:32

di desa dan di kota lagi pula kedai kopi

play09:34

menjadi tempat hangout populer sekaligus

play09:36

ruang publik karena mayoritas orang kita

play09:38

adalah muslim ini beda dengan masyarakat

play09:40

negara-negara nonmuslim yang biasanya

play09:42

memanfaatkan bar untuk berkumpul model

play09:44

penting Indonesia lainnya adalah

play09:46

banyaknya talenta barisa berbakat dan

play09:47

hebat beberapa di antaranya bisa

play09:49

menjuarai kompetisi barisa Global

play09:51

seperti Mel Jasin yang baru saja

play09:53

menjuarai World barista Championship

play09:55

2024 juga ada Eka Prasetia yang

play09:58

memperoleh kmatan dari World coffee

play10:00

rosing Championship dengan kepiawan

play10:03

sangraai kopinya atau Prisa Juliana yang

play10:06

terkenal keahliannya dalam seni laateh

play10:09

itu semua mendorong pertumbuhan kafe dan

play10:11

kedai kopi pengunjungnya didominasi

play10:13

kalangan muda yang rata-rata

play10:14

menghabiskan 3 sampai 6% pendapatannya

play10:16

untuk menikmati kopi statista mencatat

play10:18

bahwa pada Tahun 2022 penjualan kopi di

play10:20

cfe dan bar mencapai 1,9 miliar us dolar

play10:23

atau setara r3,2 triliun pada tahun 2026

play10:27

pasar ini diperkirakan akan mencapai 3,8

play10:30

miliar us do belakangan juga telah

play10:33

bangkit berbagai brand lokal yang segmen

play10:35

pasarnya berbeda dengan Starbucks

play10:37

termasuk kemunculan beberapa perusahaan

play10:38

Rintisan menurut Chen banyak kedai kopi

play10:41

lokal yang dimiliki pengusaha dalam

play10:43

negeri menawarkan harga yang lebih

play10:45

terjangkau dibandingkan dengan brand

play10:46

internasional bahkan di antara mereka

play10:48

banyak yang melibarkan sayap ke

play10:50

kota-kota kecil dengan positioning yang

play10:52

berbeda dari Starbucks yang membidik

play10:53

segmen premium posisi itu membuat mereka

play10:56

lebih leluasa beroperasi di lokasi yang

play10:58

dekat dengan pemukiman dengan

play10:59

gerai-gerai khasnya contohnya gerai kopi

play11:01

kenangan yang 90%-nya adalah kios

play11:04

sederhana tanpa area duduk sedangkan

play11:06

Starbucks kan mereka lebih memilih

play11:09

lokasi-lokasi strategis untuk bisa

play11:10

menciptakan suasana yang

play11:16

nyaman Indonesia terbukti merupakan

play11:18

negeri yang memiliki sumber daya luar

play11:20

biasa bagi bisnis kopi dan terbukti

play11:22

mampu menopang pertumbuhan brand-brand

play11:24

Global seperti Starbucks si dengan itu

play11:27

brand cafe kopi Indonesia juga sedang

play11:30

tumbuh pesat dengan Sugan kopi yang enak

play11:33

dan pelayanan yang memikat semua itu

play11:35

adalah awal yang baik untuk mendorong

play11:37

supaya brand kopi Indonesia mampu

play11:39

bersaing di pasar global Nah supaya

play11:42

enggak hanya jago kandang dan

play11:43

benar-benar mampu bersaing dengan

play11:45

brand-brand global Yuk kita belajar dari

play11:47

sarbuck Berikut ini adalah beberapa

play11:49

aspek kuncinya yang pertama hospitality

play11:53

pelayanan hangat dan personality bisa

play11:55

menjadi diferensiasi yang signifikan

play11:57

pelanggan Enggak cuma datang untuk

play11:58

menikmati kopi berkualitas tetapi mereka

play12:01

juga ingin memperoleh perasaan dihargai

play12:03

dan menjadi orang yang spesial oleh

play12:04

karena itu berikan pelatihan kepada

play12:06

karyawan untuk meningkatkan kemampuan

play12:08

interpersonal mereka karena pelayanan

play12:10

pelanggan yang berkualitas akan

play12:12

memberikan nilai tambah yang besar kedua

play12:15

manajemen bisnis yang efisien

play12:16

pengelolaan operasional yang baik

play12:18

strategi pemasaran yang cerdas dan

play12:20

penggunaan teknologi terkini bisa

play12:21

meningkatkan efisiensi sekaligus menarik

play12:24

pelanggan baru kemampuan memahami dengan

play12:26

baik tren pasar dan kebutuhan konsumen

play12:28

adalah kunci untuk menghasilkan Inovasi

play12:31

dan adaptasi berkelanjutan yang memang

play12:33

sangat

play12:34

dibutuhkan ketiga inovasi produk jangan

play12:37

takut bereksperimen dengan rasa dan

play12:39

produk baru minuman khas lokal varian

play12:41

kopi yang inovatif dan makanan

play12:43

pendamping yang lezat bisa menjadi daya

play12:45

tarik utama gabungan antara tradisi dan

play12:48

modernitas dalam menu bisa menciptakan

play12:50

identitas unik yang membedakan brand

play12:52

anda dari pesai dan keempat kuatkan

play12:56

brand bangun cerita tentang merek yang

play12:58

beresonansi dengan nilai dan budaya

play13:00

lokal gunakan media sosial dan pemasaran

play13:02

digital untuk menyampaikan pesan

play13:04

tersebut secara luas merek yang kuat

play13:06

tidak hanya dikenal karena produknya

play13:08

tetapi juga dikenal berkat nilai dan

play13:10

cerita dibaliknya dengan begitu

play13:13

pengusaha kafe Indonesia tidak hanya

play13:15

bisa bersaing tapi juga berpotensi mampu

play13:18

menembus pasar Global Brand lokal bisa

play13:21

berkembang dengan memperkenalkan

play13:22

keunikan Indonesia ke dunia Mari kita

play13:25

tunjukkan bahwa Indonesia tidak hanya

play13:27

kaya akan sumber daya alam tapi juga

play13:29

kaya akan inovasi kreativitas dan

play13:33

keramah-tamahan yang memikat hati di

play13:36

dalam secangkir kopi

play13:40

[Musik]

Rate This

5.0 / 5 (0 votes)

Связанные теги
StarbucksSales DeclineBoycottGlobal MarketCafe CultureCustomer ExperienceInnovationMarket StrategyIndonesian CoffeeLocal Brands
Вам нужно краткое изложение на английском?