HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_
Summary
TLDRIn this engaging video, Sydney, a student from the Lyceum of the Philippines University of Batangas, role-plays as a reservation agent, guiding viewers through the front office's reservation process. The scenario involves a client, Mr. Shiny McCraney, who successfully books a deluxe, non-smoking room with a lake view for April 25-27. The detailed interaction covers room availability, pricing, and payment methods, culminating in a confirmed reservation and a reminder of the hotel's check-in policy.
Takeaways
- 🎓 Sydney, a BS ITT student, is presenting the reservation process as a front office agent.
- 🤝 Sydney's partner, Shiny McCraney, plays the role of a client in the reservation scenario.
- 📅 The client wants to reserve a room from April 25th to 27th.
- 🏨 The hotel has several rooms available for the requested dates.
- 🛏️ Premier rooms are fully booked, but deluxe rooms are available as an alternative.
- 💵 The new room rates are introduced, and the client finds the deluxe room price of 6,450 pesos per night acceptable.
- 🚭 The client prefers a non-smoking room with a queen-size bed.
- 🌄 A room with a view of the lake is requested and confirmed by the agent.
- 📞 The client's phone number is provided for reservation verification.
- 💳 Payment will be made via a Visa card, with card details provided by the client.
- ⏰ The hotel has a 6:00 p.m. check-in policy, and the client is informed of this requirement.
Q & A
What is the role of Sydney in the video script?
-Sydney is the reservation agent handling the call in the front office of a hotel.
Who is the client in the script?
-The client in the script is Miss Shiny McCraney, who is also referred to as 'her nanny'.
What is the purpose of the call made by Shiny McCraney?
-Shiny McCraney is calling to reserve a room at the hotel for a specific date.
What dates does Shiny McCraney want to make a reservation for?
-Shiny McCraney wants to make a reservation for the 25th to the 27th of April.
Are there any premier rooms available on the 25th of April?
-No, all premier rooms are booked on the 25th of April.
What type of room does Shiny McCraney decide to book as an alternative to the premier room?
-Shiny McCraney decides to book a deluxe room as an alternative.
What is the rate for the deluxe room per night?
-The rate for the deluxe room per night is six thousand four hundred five battles.
Does Shiny McCraney prefer a smoking or non-smoking room?
-Shiny McCraney prefers a non-smoking room.
What view does Shiny McCraney request for the room?
-Shiny McCraney requests a room with a view of the lake.
What is the check-in time mentioned in the script?
-The check-in time mentioned is 2:00 PM.
What is the hotel's policy regarding late check-ins?
-The hotel has a 6:00 PM policy, after which they reserve the right to give the room to wait-listed clients if the guest has not checked in.
How will the bill be settled for Shiny McCraney's reservation?
-The bill will be settled via a Visa credit card.
What is the total amount for the reservation made by Shiny McCraney?
-The total amount for the reservation is twelve thousand eight hundred red petals.
What is the name of the person who will be staying, as provided by Shiny McCraney?
-The name of the person who will be staying is Mr. and Mrs. Lummis.
What is the phone number provided by Shiny McCraney for the reservation?
-The phone number provided is 0925-1068126.
What is the name of the cardholder for the Visa credit card used for the reservation?
-The name of the cardholder is Shiny McCann Brennan.
Outlines
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