Housekeeping - Level 3 - SERVICING THE GUEST ROOM
Summary
TLDRThis instructional video script outlines the meticulous preparation process for a room attendant servicing guest rooms in a hotel. It emphasizes the importance of personal grooming, uniform presentation, and the organization of cleaning supplies. The script details the setup of a trolley and caddy box with specific linens, towels, and cleaning products tailored to room types. It highlights the significance of having a room list to streamline the cleaning process, ensuring efficiency and thoroughness in guest room service.
Takeaways
- 🧐 Preparation is key: The script emphasizes the importance of preparing oneself and the cleaning supplies before servicing a guest room.
- 👕 Uniform check: Ensuring one's uniform is clean, well-ironed, and properly worn is part of the preparation process.
- 📝 Room list importance: A room attendant should have a 'rooming list' to know which rooms need to be cleaned on a given day.
- 🛏️ Bed linen organization: The script details the process of organizing bed linens such as duvet covers, bed sheets, and pillowcases according to the number of rooms to be serviced.
- 🧼 Amenities checklist: Lists the amenities needed for the rooms, including toilet tissue, face tissue, and dental kits, and the importance of not overpacking.
- 🧹 Cleaning tools and products: The necessity of selecting the right cleaning tools and products for different surfaces and tasks is highlighted.
- 👐 Gloves are essential: Wearing gloves is crucial for cleaning tasks, especially in the bathroom and when handling toilets.
- 🧴 Multi-purpose cleaners: The use of multi-purpose cleaners for various cleaning tasks is mentioned, with a note on choosing the right one for the job.
- 🧺 Trolley and caddy box setup: The script describes how to set up a trolley and caddy box with all the necessary supplies for efficient room servicing.
- 🗑️ Plastic bags for waste: The use of plastic bags for different purposes, such as rubbish and laundry, is part of the preparation for cleaning.
- 🔄 Efficiency through organization: The script concludes by stressing that proper preparation and organization make the cleaning process more efficient and fruitful.
Q & A
What is the main topic of the lesson in the provided transcript?
-The main topic of the lesson is about the preparation and process of servicing a guest room in a hotel.
What are some personal preparations a room attendant should make before servicing a guest room?
-A room attendant should ensure their uniform is clean and well-ironed, check their hair is neatly tied back, avoid wearing long earrings, and make sure their nails are clean.
What is a 'rooming list' and why is it important for a room attendant?
-A 'rooming list' is a list that contains the number of rooms that might be cleaned on a particular day. It is important as it helps the room attendant to organize their work and prepare the necessary supplies for each room.
What does the room attendant need to consider when preparing their trolley for room servicing?
-The room attendant needs to consider the types of rooms they will be servicing, such as vacant, checking out, or stayover rooms, and pack the necessary bed linen, bathroom linen, and guest room supplies accordingly.
How should the room attendant organize the items on their trolley?
-The room attendant should organize the items on their trolley starting with the heavier items like duvet covers, followed by bed sheets, pillowcases, and then the lighter items such as different types of towels.
What are some of the amenities a room attendant might need to pack for servicing a guest room?
-Some of the amenities a room attendant might need include toilet tissue, face tissue, laundry bags, soap, dental kits, shower caps, and possibly additional facilities depending on the specific needs of the rooms.
Why is it necessary for a room attendant to check the room list before packing their trolley?
-Checking the room list before packing the trolley helps the room attendant to prepare for their job more efficiently by ensuring they have all the necessary supplies for the different types of rooms they will be servicing.
What does the room attendant need to consider when setting up their caddy box for cleaning?
-The room attendant needs to consider the types of cleaning tasks they will perform, such as polishing furniture, cleaning mirrors, and scrubbing carpets, and pack the appropriate cleaning products and tools for these tasks.
What types of cleaning tools should a room attendant include in their caddy box?
-A room attendant should include cleaning cloths for different surfaces, such as glasses, toilets, and furniture, as well as other tools like scouring pads, scissors, sponges, gloves, and plastic bags for dustbins.
Why is it important for a room attendant to wear gloves during the cleaning process?
-Wearing gloves is important for a room attendant during the cleaning process to protect their hands from germs and chemicals, especially when cleaning bathrooms and toilets.
What is the significance of preparing thoroughly before servicing a guest room according to the transcript?
-Thorough preparation before servicing a guest room is significant as it organizes everything needed for cleaning, making the work easier and more fruitful, and reducing the time spent searching for supplies during the cleaning process.
Outlines
🧼 Preparing for Guest Room Service
The first paragraph introduces the lesson on servicing guest rooms, emphasizing the importance of preparation. It details the personal preparation of a room attendant, including uniform checks and grooming standards. The attendant must also prepare cleaning supplies, such as a rooming list, which outlines the types and numbers of rooms to be cleaned that day. The attendant organizes a trolley with necessary items like bed linen, bathroom linen, and guest room supplies, ensuring everything is organized from heavy to lighter items for efficient cleaning.
🛏️ Organizing Cleaning Supplies and Amenities
In the second paragraph, the focus shifts to organizing specific cleaning supplies and amenities. The attendant selects various types of towels, ensuring they have enough for the rooms they will service. They also gather amenities like toilet tissue, face tissue, and other guest supplies, being mindful of what is typically available in the rooms. The attendant sets up their caddy box with cleaning products and tools, choosing the right multi-purpose cleaner, toilet cleaner, and disinfectant for the tasks ahead. They also prepare cleaning cloths, sponges, and other tools, ensuring they have everything needed for a thorough cleaning.
🧤 Finalizing Cleaning Preparations
The final paragraph wraps up the preparation process by discussing the importance of having all necessary tools and supplies ready before starting the actual cleaning. The attendant ensures they have gloves, which are essential for hygiene and safety, as well as other tools like scoring pads and scissors. They also prepare plastic bags for rubbish and laundry, completing their setup. The paragraph concludes with a reminder of the importance of preparation in making the cleaning process more efficient and fruitful, and the attendant looks forward to the next session, which will cover the actual cleaning process.
Mindmap
Keywords
💡Room Attendant
💡Preparation
💡Uniform
💡Cleaning Supplies
💡Rooming List
💡Bed Linen
💡Bathroom Linen
💡Amenities
💡Caddy Box
💡Multi-Purpose Cleaner
💡Gloves
Highlights
Importance of preparation before servicing a guest room
Checking personal appearance and uniform standards
Organizing cleaning supplies based on the rooming list
Differentiating between types of rooms: vacant, checking out, and stayover
Setting up a trolley with necessary bed and bathroom linens
Including duvet covers, bed sheets, pillowcases for stayover rooms
Balancing the load on the trolley from heavy to lighter items
Including various towels such as hand towels and bath mats
Assumption that pillows and duvets are usually in the room unless needed
Selecting room amenities like toilet tissue, face tissue, and dental kits
Exclusion of certain amenities not needed for the task at hand
Preparing the caddy box with cleaning tools and products
Choosing cleaning products based on room types and needs
Including multi-purpose cleaners and specific cleaners for toilets
Selecting appropriate cleaning cloths for different surfaces
Packing other tools like scoring pads, scissors, sponges, and gloves
Remembering to include plastic bags for dustbins and laundry
Final check and readiness to start servicing the guest rooms
Emphasizing the efficiency and organization brought by proper preparation
Looking forward to the next session on making beds and room cleaning
Transcripts
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so
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our lesson of today is covering with
servicing the guest room but in
servicing the guest room we will have
different parts of it so we are going to
start with the preparation
of before servicing the guest room
please
be very attentive take notes write
anything that you found necessary
for this lesson and prepare yourself
thank you very much for for the
beginning
when you are going to clean the guest
room a room attendant
have to prepare him or herself you have
to check
how are my uniform are my uniform tied
clean
and very well ironed are my hair very
well tight behind
do i don't have the long
long earrings how are my nails are all
clean
after that you have to prepare
the cleaning supplies
before start cleaning you need what we
call
room rooming lists a roaming list
it's a list that a room attendant
have with the number of rooms
that might be cleaned on that day
on this room of ours we have different
rooms
we have vacant rooms we have
checking and we have stay over
we have deluxe
two deluxe as a stayover
we have five superior
as a vacant we have a suite
as a check-in so with this room
i'm going to prepare myself i'm going to
prepare my trolley
and packing every needed item for
today's
activity
pay much attention when i'm packing my
trolley
i'm setting up my trolley
by preparing myself i will prepare
i will set my trolley and i will set
my caddy box it means the cardi box
will hold the cleaning facilities
like cleaning products cleaning tools
my trolley will have in bed linen
bathroom linen and guest room supplies
so starting with the bed linen
you remember that i mentioned that i
have
i have to superior i will start with my
with my duvet cover
when you are setting a trolley you need
to
organize very well the staff in
starting with the heavy to the
weather not very heavy
these are duvet covers
for my four stay over rooms
i will put in also bed sheets
every room will have two
two bed sheets that means
i will need eight of them
all of these beds have the same size
it means i will take
bed sheets for which have the same size
of it
i won't forget to put in pillowcases
and each bed will have six pillowcases
and i will live here what i don't want
i have also to put in
different towels
even if i can't get it all i can come
back for the rest
but by now i have i get all i have
this uh hand towel
and these are bath mats that i will need
and this is face towel
for the rest i will not need pillows
because most of the time pillows are in
the room i will not
need caution because most of the time
they are there
for duvet i will not need them because i
will found them in the room
except if i found some mark on it i can
come back for it
i will not need hunger
after putting in bed linen and bathroom
linen
i'm coming back here for the amenities
for the amenities i will not need paper
roll because it's for public area
but i might need some toilet tissue
i might need face tissue
i might need also
some strippers
i might see the laundry bags
of course this one i won't need i will
need soap
and dental kit
we take dental kit for
four rooms i might need
shower cap
and i might need also two facilities
and i take it all
i think i'm done with the room amenities
then i'm going to set my caddy box
i think you now understand the reason
why
we need the room list before packing our
trolley is to facilitate
my job up there during my cleaning
so now i'm going to park to set up my
caddie box
i will check among the rooms do i have
the room with carpet
do i going to make a scrubbing
today so if i will not scrub today it
means i will not
need carpet shampoo but i will need
to polish furniture i will need
to clean different glasses or mirrors
i will need air freshener i might need
the multi-purpose
cleaner as you see this is multi-purpose
and this one is multi-purpose but i
can't take them both
i just pick one
i might need cream cleaner
for my for the toilets for the hand wash
of course i can't forgot the toilet
cleaning
the toilet cleaner for cleaning the
toilet
i can't also forget the disinfectant
i think that's all and i leave what i
don't want to use today
after that i can't use just product
i will need also other tools
for that tools i will select fast with
cleaning cloth
i have to pick some for glasses
i have to pick some others
for different space for multi
surface i have to pick
these ones for toilets and i have to
pick these ones
for furnitures and i pack all them
in my caddy box properly
after i have to check for other tools
like scoring pads
i can't take all the packets but i can
just pick two
and leave others in the store
of course i will need scissors which
might
help me in the room probably
i will need also sponge
i will also need gloves of course
i can't forget gloves never forget
gloves during cleaning science
because wherever you are cleaning
bathroom toilets
you have to wear your gloves that's why
i can't forget
gloves i can even put in different
spheres
and of course i will remember about the
plastic bag
for my dust bins this one this plastic
bag is for the rooms
and this one is for my trolley
so before i leave and go for the rooms
i have first to put this plastic bag for
laundry
and i will go up when my
trolley is ready
remember this plastic bag is for rubbish
then after i have to take my caddy box
and i have to put it here
and this is my full preparation
and i'm ready for service and i think
wherever you are in your
school or in hotel or at home
you know that the preparation before
servicing the guest room
it's amazing plus to organize
everything that you will need for
cleaning the importance of it
it makes you work easier it makes your
work
very very fruitful because you don't
have to use
much time because you have everything
near you
before starting cleaning thank you very
much for this part
as i told you before this is the part
one of servicing the guest room
i'm waiting for you for the next session
and the next one
is the wireless because it's where we
will be
making beds servicing the guest room the
entire room
cleaning them dusting it i think it will
be more super
thank you very much welcome for the next
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session
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so
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ah
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you
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