Hope 5
Summary
TLDRThe transcript discusses the delicate balance of communication in professional relationships, emphasizing the importance of over-communicating at the beginning to understand patterns and preferences. It highlights the need to make informed decisions based on past experiences and to be prepared to adjust or apologize when necessary. The speaker stresses the importance of adapting to individual working styles and the inevitable need to make decisions, even if they might be wrong, to avoid business stagnation.
Takeaways
- 🔍 Over-communication is essential at the beginning of any relationship to ensure that assumptions are checked and understood.
- 📅 Recognizing and respecting an individual's scheduling preferences and patterns is crucial for effective communication and collaboration.
- 🤝 Establishing a clear structure for decision-making and communication helps in managing expectations and avoiding misunderstandings.
- 🗣️ It's important to understand an individual's preferences, such as the types of meetings they want to schedule or the invites they want to accept.
- 🔄 As situations repeat, it becomes easier to predict preferences and needs, allowing for a more efficient workflow.
- 💡 Over time, patterns emerge that can guide decision-making, reducing the need for constant checking and improving the balance between communication and action.
- 🚫 There are times when making a decision is necessary, even if it might not be the perfect choice, especially when inaction could have negative consequences.
- 🔄 Feedback is vital; after making decisions based on past experiences, it's important to communicate the rationale and be open to adjustments.
- 🛑 Apologizing and correcting course when a decision doesn't align with someone's expectations is part of the learning process and maintaining trust.
- 🧘♂️ The balance between communication and action is delicate and varies depending on the individual's management style and working preferences.
- 🔄 Adaptability is key; as one learns more about the person they are working with, they can adjust their communication style to better suit their needs.
Q & A
How does one balance the right amount of communication when working with someone?
-One should start by over-communicating to understand the person's preferences and patterns. Over time, as you notice patterns and establish a rhythm, you can adjust the frequency of communication accordingly.
What is the initial approach to take when you're unsure about someone's preferences?
-Initially, it's about trial and error, making assumptions and later checking them with the person involved to ensure they align with their expectations.
How can one avoid annoying someone with constant checks on assumptions?
-By setting up structures and understanding the person's ideal preferences, such as scheduling meetings or handling email invites, you can reduce the need for constant checks.
What is a common issue that arises when trying to schedule someone's calendar?
-Conflicts often arise due to misunderstandings about how the person wants their time scheduled. It's important to have a clear discussion about their ideal week and preferred meeting types.
How can one set up structures to assist with recurring situations like scheduling meetings?
-By having a clear understanding of the person's preferences and communicating expectations for such situations, you can create a system that helps manage these recurring tasks more efficiently.
What is the strategy for handling a high volume of email invites for someone?
-Understanding the types of invites the person wants to accept or decline is crucial. This helps in filtering and managing the invites according to their preferences.
Why is over-communication recommended at the beginning of a working relationship?
-Over-communication helps in building a better understanding of the person's needs and preferences, which in turn reduces the likelihood of making incorrect assumptions.
How does one decide when to make a decision without being able to consult the person involved?
-Based on past experiences and what has worked before, one can make a decision and later explain the rationale to the person involved for their agreement or feedback.
What should one do if a decision made without consultation turns out to be wrong?
-In such cases, it's important to go back to the person, explain the decision-making process, apologize if necessary, and adjust for future scenarios.
How does the balance between over-communicating and being efficient conflict?
-The conflict arises because while over-communication helps in understanding and avoiding mistakes, being efficient requires a balance where tasks are completed without constant back-and-forth.
What is the key to managing different working styles and management preferences?
-The key is to learn and adapt to the individual's working style, management preferences, and personal ways of doing things, which requires observation and open communication.
Outlines
🗣️ Balancing Communication and Decision-Making
The speaker discusses the challenge of striking the right balance in communication, particularly when it comes to anticipating and guessing the needs and future desires of others. They emphasize the importance of making assumptions and checking them without being overly intrusive. The speaker shares their experience with a colleague named Fred, highlighting how they learned to understand Fred's preferences and work patterns over time by setting up structures and communication protocols. They mention the struggle with Fred's calendar and how they eventually reached a mutual understanding by discussing ideal scheduling. The speaker also touches on the process of filtering email invites and the importance of over-communicating at the beginning to avoid future misunderstandings. They acknowledge the necessity of making decisions in the absence of direct communication and the importance of owning up to and correcting any wrong decisions made in the process.
Mindmap
Keywords
💡Communication
💡Assumptions
💡Patterns
💡Calendar
💡Ideal Week
💡Over Communication
💡Cross Check
💡Decision Making
💡Time Zone
💡Management Style
💡Rhythm
Highlights
Balancing communication by making assumptions about needs and preferences without constantly checking to avoid annoyance.
Learning patterns and preferences over time to better anticipate and meet needs without frequent checks.
Setting up structures and expectations for scheduling meetings and managing calendars to reduce conflicts.
Understanding preferences for accepting or declining speaking invitations to streamline decision-making.
Recognizing the importance of over-communicating at the beginning to ensure clarity and alignment.
Building a communication cadence over time to improve efficiency and reduce the need for constant checking.
The value of over-communicating, especially in the early stages, to prevent misunderstandings.
Making decisions in the absence of direct communication based on past experiences and patterns.
The necessity of making decisions even when they may be wrong, to avoid business or personal losses.
The delicate balance between over-communicating and being able to 'fire and forget' to get tasks done.
The conflict between the need for constant communication and the desire for efficiency.
Adapting communication strategies based on the individual's working style and management preferences.
The importance of learning and adapting to the unique style of each person for effective communication.
The inevitability of making decisions without complete information and the need to correct course when necessary.
The role of apology and correction in situations where decisions made without direct input may not align with expectations.
The emphasis on over-communication as a key strategy for building trust and understanding in professional relationships.
Transcripts
and how do you balance the right amount
of communication right you are
projecting and
guessing about what they want and what
they will want in the future
and you have to make assumptions in
order to do that and you don't want to
constantly be checking your assumptions
because you're going to annoy them
right like how do you
how do you make decisions about when at
what point in time
to check in on your assumptions in the
beginning
was it kind of just trial and error
how did you do that
it was and then i think after some point
he also started noticing some patterns
with like you know how fred works how he
wants to schedule his time um some point
like his calendar is the one that we
just always used to fight about like
it's like why did you schedule this why
was this there and at some point like
it's not always followed but you know i
had a meeting and we were trying to
understand okay so what's your ideal
week when do you want us to schedule
meetings what kind of meetings do you
want us to schedule so it's trying to
set up those structures to be able to
help you with similar situations um even
when it comes to emails like he gets a
lot of invites to speak here speak there
just trying to understand you know what
kind of invites do you want to accept
what don't you want to accept so trying
to set up as much because after some
point the situations repeat themselves i
mean it's similar like it's scheduling a
meeting so that's going to happen all
the time and so just trying to
have that place where you communicate
okay so this is what i expect in such
situations this is how i want to go
about it
um
and then also like
sometimes it's over communicate you'd
rather over communicate that under
communicates and it brings problems so
i think especially at the beginning
don't be afraid to always go back and
cross check and understand is this fine
with you this is how you want it over
time you know you get better you build a
cadence and you'll be able to
um
imagine what they want but i think at
the beginning don't be afraid to over
communicate it's something that i think
going back i should have done more um it
should have helped and saved us a lot
but just like
that over communication at the beginning
and then
when it comes to situations where i
can't like for example who's in a
different time zone i can't reach him
um i just like based on experience based
on what has worked before um i just make
a decision and then i go back to him and
i tell him okay so this is the scenario
i made this decision based on this this
and that
um and yeah sometimes he doesn't agree
with it sometimes he agrees with it but
i guess at some point you do have to
make a decision you can't there's
situations where you can't just stay
there and not make a decision because it
might cost like business so it might
cost him something so you really have to
at some point just
you know go and apologize later
yeah so there's
what i'm hearing you say is especially
at the beginning over communicate and
then as time goes on you kind of notice
those patterns and you get into rhythm
but there are inevitably times
where you have to just make a decision
and maybe it's the wrong
decision the wrong call and you go back
and fix it but
it seems like such a delicate balance
right where
you're trying to walk a tightrope where
you want to over communicate let them
know and then you want to also be fire
and forget right like they give you
stuff you want to get it done and it
seems like those two are kind of
constantly in conflict
yeah and it's all dependent like it's
all dependent on the person like this i
also tell people like there's so much
you can do but it's really like
dependent on the person and their ways
of working their style their style of
management and so learn them managed
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