Langkah - langkah Menata Kamar Hotel ⁉️Housekeeping‼️

Summary

This video from 'Hospitality Teachers' offers a detailed tutorial on arranging a hotel room, emphasizing cleanliness and organization. It guides viewers through preparation, including gathering linens and cleaning supplies, accessing the room, and conducting a thorough check. The script details the process of making the bed, cleaning the bathroom and guest areas, and restocking amenities. It concludes with final checks, tidying up, and recording the process, ensuring a spotless and welcoming room for guests.

Takeaways

• 😀 Subscribe, like, comment, and share the video on social media to support the 'Hospitality Teachers' channel.
• 🛠️ Prepare a room attendant trolley and cleaning tools, ensuring they are clean and in good working order.
• 🧼 Organize cleaning agents and supplies in a carry cady for easy access during the room cleaning process.
• 🛏️ Prepare various linens including bath towels, sheets, and pillowcases according to the type of room to be cleaned.
• 🔑 Always carry the room key and attendant sign when accessing the guest room for cleaning.
• 🚪 Knock on the door and announce your presence as housekeeping before entering the room.
• 🕵️‍♂️ Conduct a thorough check of the room for any lost and found items and the condition of the amenities.
• 🧹 Remove trash and used linens, ensuring they are placed in designated bags or hampers.
• 🛋️ Make the bed with fresh linens, ensuring a neat and tidy appearance, and arrange bathroom towels for easy guest access.
• 🧼 Clean the bathroom thoroughly, including the toilet, bathtub, and washbasin, using appropriate cleaning agents and tools.
• 🧹 Sweep and mop the floors, starting from the farthest corner and working towards the exit.
• 📦 Restock guest amenities and supplies, ensuring everything is neatly arranged and readily available for guests.
• 🔄 Perform a final check of the room, mop the floors, and ensure all lights are off before closing the door.
• 🗒️ Record the cleaning process and return all tools and materials to the pantry for future use.

Q & A

What is the primary purpose of the 'Hospitality Teachers' channel?

The primary purpose of the 'Hospitality Teachers' channel is to provide information and knowledge in the field of hospitality.

What is the main topic of the video mentioned in the script?

The main topic of the video is how to arrange a hotel room step by step.

What are the initial preparations mentioned for arranging a hotel room?

The initial preparations include ensuring cleanliness of clothes and stationery, preparing tools and materials, and organizing a room attendant trolley.

What types of linens are mentioned to be prepared for a hotel room?

The types of linens to be prepared include bath towels, hand towels, face towels, bath mats, sheets, duvet covers, inner duvets, and pillow cases.

What cleaning agents or chemicals are suggested to be prepared in the carry cady?

The cleaning agents or chemicals to be prepared include a glass cleaner, toilet bowl cleaner, furniture polish, metal polish, MPC, and air freshener.

What cleaning equipment should be included in the carry cady according to the script?

The cleaning equipment to be included in the carry cady are a sponge, toilet bowl brush, squegee or wiper, hand gloves, hand broom, scotch brite, soft cloth, cotton cloth, glass cloth, sanitizing cloth, and chamois.

What guest amenities and supplies are mentioned to be prepared for the hotel room?

The guest amenities and supplies include bath soap, shampoo, conditioner, bath foam, toothbrush or dental kit, shower cap, sanitary bag, shoe shine paper, cotton bud, saving kit, candle, sewing kit, toilet paper, facial tissue, laundry bag, laundry list, rubbish bag, glass cover, matches, memo pad, and pens.

What is the procedure for accessing the guest room for cleaning?

The procedure includes placing the room attendant trolley and cleaning equipment beside the guest room door, taking the room key and room attendant sign, knocking on the door or pressing the bell while announcing 'housekeeping', and then entering the room.

What is the first step in cleaning the bathroom as per the script?

The first step in cleaning the bathroom is to flush the toilet bowl and then clean it using a toilet bowl cleaner while wearing hand gloves.

How should the bed linens be handled during the stripping process?

The bed linens should be opened one by one, checked for any guest belongings, and then rolled and placed in a bag of dirty linen or linen hump in the room attendant trolley.

What is the final step in the room arrangement process after cleaning?

The final step is to do a final check, mop the floors, ensure all lights are off, close the doors, take back the room attendant sign, dust and polish the room doors and handles, and then record the process and return all tools and cleaning materials to the pantry.

Outlines

00:00

🛏️ Hotel Room Preparation and Setup

This paragraph outlines the initial steps in arranging a hotel room, emphasizing the importance of cleanliness and preparation. It details the process of setting up a room attendant trolley, dusting it, checking its wheels, and organizing linens and cleaning supplies. The types of linens and cleaning agents required are listed, including bath towels, hand towels, sheets, duvet covers, and various cleaning products. The paragraph also mentions the need for cleaning equipment such as sponges, brushes, and cloths, and stresses the importance of neat organization for ease of use during the cleaning process.

05:01

🔑 Accessing and Initial Room Inspection

The second paragraph describes the procedure for accessing the guest room, including placing the trolley and cleaning tools outside the door and knocking or ringing the bell to announce housekeeping's arrival. It then details the first checking process, which involves turning on lights, opening curtains, and inspecting the room for lost and found items, minibar, air conditioning, and other amenities. The paragraph also covers the communication with the housekeeping office to report the room status and the subsequent clearing up of cups, ashtrays, trash, and room service tools.

10:08

🛏️ Stripping and Making the Bed

This paragraph focuses on the process of stripping and remaking the bed in a hotel room. It explains how to remove and check used linens for any guest belongings, and how to properly store them in a dirty linen bag. The paragraph then details the steps for making the bed, including tidying the mattress, spreading the sheet evenly, tucking it under the mattress, placing the duvet cover and inner duvet, and finally, putting pillows in their cases and arranging them on the bed. It also mentions the additional step of installing a bed runner.

15:10

🚽 Cleaning the Bathroom and Guest Room

The fourth paragraph discusses the detailed process of cleaning the bathroom, starting with flushing the toilet and using toilet bowl cleaner with gloves for safety. It advises against daily use of the cleaner to prevent damage. The summary includes cleaning the bathtub, cups, and glassware, as well as dusting and polishing mirrors and washbasins. It also covers the cleaning of the guest room in a systematic manner, either clockwise or counterclockwise, to ensure no area is missed. The paragraph concludes with the use of a squezee, sponge, and glass cloth for glass wiping and the importance of using the correct cleaning materials.

20:55

🧹 Sweeping, Restocking, and Final Checks

This paragraph outlines the steps for sweeping the floors and restocking the room with fresh towels, amenities, and supplies. It details the placement of towels, the arrangement of amenities on trays, and the tidying of the dressing table. The paragraph also emphasizes the importance of final checks, including mopping the bathroom and guest room, arranging the bath mat, using air freshener, and ensuring all lights are off and doors are closed. It concludes with the process of taking back the room attendant sign, dusting and polishing door handles, and recording the cleaning process.

25:57

🏷️ Post-Cleaning Organization and Storage

The final paragraph summarizes the post-cleaning organization and storage process. It describes how to neatly arrange and store all tools and cleaning materials used during the cleaning process back in the pantry. It also mentions cleaning the used cleaning tools with a cloth and emphasizes the importance of maintaining cleanliness and orderliness in the hospitality industry. The paragraph ends with a reminder to the audience to avoid littering and to keep the environment clean, concluding the housekeeping tutorial.

Keywords

💡Hospitality

Hospitality refers to the friendly and generous reception and entertainment of guests, visitors, or strangers. In the context of the video, it is the overarching theme as the channel 'Hospitality Teachers' aims to provide knowledge and information related to the hospitality industry. The script discusses various aspects of hotel room arrangement, which is a key part of ensuring a hospitable environment for guests.

💡Room Attendant Trolley

A room attendant trolley is a mobile cart used by hotel staff to carry cleaning supplies, linens, and other necessary items while servicing guest rooms. The script mentions preparing and organizing the trolley, indicating its importance in the room arrangement process, as it helps to ensure efficiency and organization during the cleaning and setup of hotel rooms.

💡Linens

Linens are the textiles used in hotels, typically including items such as sheets, pillowcases, towels, and duvet covers. The script specifies various types of linens to be prepared, such as bath towels, hand towels, and sheets, which are essential for making the bed and ensuring the bathroom is fully stocked for guests, reflecting the attention to detail required in hospitality services.

💡Cleaning Agents

Cleaning agents are substances used to clean and sanitize surfaces and objects. The script lists several types of cleaning agents like glass cleaner, toilet bowl cleaner, and furniture polish, which are crucial for maintaining the cleanliness and hygiene of hotel rooms, thus contributing to the overall guest experience.

💡Carry Cady

A carry cady, or carry cart, is a portable container for organizing and transporting cleaning supplies and tools. The script describes preparing a carry cady with various cleaning tools and agents, highlighting its role in streamlining the cleaning process and ensuring that all necessary items are readily available for the room attendant.

💡Guest Amenities

Guest amenities are the complimentary items provided to guests in a hotel room, enhancing their stay. The script lists numerous amenities such as bath soap, shampoo, and toothbrushes, which are part of the standard offerings in hotel rooms and contribute to the comfort and satisfaction of guests.

💡Making the Bed

Making the bed is the process of arranging bed linens neatly on a bed, which is a standard part of room service in hotels. The script provides a detailed step-by-step guide on how to make the bed properly, emphasizing the importance of a well-made bed in creating a welcoming and tidy appearance for guests.

💡Bathroom Cleaning

Bathroom cleaning involves the process of sanitizing and tidying up the bathroom area in a hotel room. The script outlines specific steps for cleaning the toilet bowl, bathtub, and washbasin, which are critical for maintaining a hygienic and pleasant environment for guests to use.

💡Restocking

Restocking refers to the replenishment of supplies and amenities in a hotel room after they have been used or before a new guest's arrival. The script mentions restocking towels and amenities, which is essential for ensuring that the room is fully prepared and ready for the next guest.

💡Final Checking

Final checking is the process of conducting a thorough review of the room after cleaning and preparation to ensure everything is in order. The script describes the final checking process, including mopping, arranging the bath mat, and ensuring lights are off and doors are closed, which is the last step to guarantee a high standard of cleanliness and readiness.

💡Housekeeping

Housekeeping is the general term for the department or service in a hotel that manages the cleaning and maintenance of guest rooms. The script uses the term 'housekeeping' multiple times, referring to the process of cleaning and preparing rooms, as well as the department responsible for these tasks, which is central to the video's theme of hotel room arrangement.

Highlights

Introduction to the video on how to arrange a hotel room step by step.

Reminder to support the channel through subscription, likes, comments, and shares.

Preparation includes cleanliness of clothes, stationery, tools, and materials.

Setting up a room attendant trolley and ensuring its cleanliness and functionality.

Organizing linens according to room type and cleaning needs.

Preparing a carry bucket with cleaning agents and equipment.

Ensuring cleanliness and organization of cleaning agents and tools in the carry cady.

Preparing additional cleaning equipment like broom, dust pan, mop, and bucket.

Gathering guest amenities and supplies for the room.

Placing the room attendant sign and preparing the room key.

Accessing the room with proper etiquette and announcing housekeeping.

Conducting a thorough check of the room, including lost and found items and minibar.

Clearing up cups, ashtrays, trash, and room service tools.

Stripping the bed and checking for guest belongings in used linens.

Making the bed with clean linens and ensuring neatness.

Cleaning the bathroom thoroughly, including the toilet, bathtub, and washbasin.

Cleaning guest rooms in a systematic manner to avoid missing any spots.

Restocking towels, amenities, and ensuring the room is tidy and ready for guests.

Final checking includes mopping, using air freshener, and ensuring all is in order.

Closing the room and recording the cleaning process for administrative purposes.

Storing and organizing cleaning tools and materials after use.

Conclusion emphasizing the importance of cleanliness and not littering in hospitality.

Transcripts

hello everyone's back on my channel

namely "Hospitality Teachers" who always provide information

and knowledge in hospitality

well for this time I will provide a video

how to arrange a hotel room

namely step by step make up the hotel room

but before that I need to remind my friends

to always support this channel

by clicking subscribe like comment

and share on your social media

if you know anyone should know

well how about the video let's watch

as for the steps in arranging a hotel room

namely the first preparation

in this preparation besides we prepare ourselves

namely the cleanliness of clothes and stationery that we use

that is, we also prepare tools and materials

The first

we prepare a room attendant trolley

then dusting all surfaces of the room attendant trolley

starting from the top of the trolley

to the bottom

next

check the trolley wheels for proper functioning

then organize the room attendant trolley

The first

prepare some linens

namely bath towels

hand towel

face towel

bath mat

sheet

duvet cover

inner duvet

and pillow cases

adjust to the needs and type of room to be cleaned

next

set up carry bucket or carry cady

prepare some

type of cleaning agent or chemical

including a glass cleaner

toilet bowl cleaner

furniture polish, metal polish

MPC and air freshner

also prepare some cleaning equipment

which we can put in the carry cady

namely there is a sponge

toilet bowl brush

squezee or wiper

hand glove

hand broom

scote brite

soft cloth

cotton cloth

glass cloth

sanitazing cloth and chamois

make sure when arranging the cleaning agent

and cleaning tools in the carry cady

it is neat and well laid out

in order to make it easier for us

at the time of taking

cleaning agents and cleaning tools

next

prepare another cleaning equipment

namely we prepare the broom

dust pan, mop and bucket

then we prepare guest amminities and guest supplies

consisting of bath soap, shampoo

conditioner

bath foam, tooth brush or dental kit

shower cap, sanitary bag

shoe shine paper

cotton bud, saving kit

candle, sewing kit

toilet paper

facial tissue

laundry bag and laundry list

rubbish bag, glass cover

matches, memo pad

pens and so on

besides that we are also room attendant sign

and prepare the room key

after finishing carrying out preparation

and check back

linen and cleaning tools

and other amminities are complete

we continue to the next step

namely access to the room

put the room attendant trolley in front of the guest room door

either the right side or the left side of the room door

carry cady and broom

including a dust pan

and a broom or sweeper

we also place

beside the guest room door

next

take the room key and the room attendant sign

knock on the door or press the bell three times

by saying

good morning or good afternoon

housekeeping please

three times

good morning

housekeeping please

housekeeping

housekeeping please

excuse me, housekeeping please

the next step is to carry out first checking

turn on all the lights

open the window curtain or curtain

be it the black out curtain or the day curtain

followed by checking the room situation

the possibility of lost and found items

if the room is checked out

if there is put it in the safest place

check out the mini bar

check air conditioning, television and others

next

phone to the housekeeping office

by pressing the phone number according to the housekeeping office

good morning this is agus

from housekeeping cleaning room 204

thank you

next step

do clear up

cup and astray

directly placed in the wash basin

take out the trash

and throw it into the garbage humper on the trolley

including

take room service tools in the room

even then if there is and placed outside the room door

next

re-enter with the carry cady

and put it under the sink

the next step is stripping bed

Before the bed is laid out in clean linens

used linen must be opened

one by one well

open the pillow case

and put it on

the chair or table closest to the bed

Remove the inner duvet from the duvet cover

and placed on a chair close to the bed

Every open linen from the bed

must be flicked

to see if there is

the guest's belongings tucked in the linens

then pull and roll the sheet or sheet

take out all the soiled linens

or already used

both are in the room

nor in the bathroom which has been used

take it and put it in a bag of dirty linen

or linen humper in a room attendant trolley

upon returning to the room

have to bring a sheet

duvet cover and pillow cases

and towels as needed

to arrange that is to make bed

and towels used in the bath room

and place it on the luggae rack

or chairs for easy access

the next step is making bed

as for how to make the first bed

pull the bed or mattress back ie

just one step to make it easier for us

do a making bed

tidy up the bed before spreading the sheet

spread sheet to cover all parts of the bed

evenly between the tops

bottom right and left

fold each side of the sheet

or tucking into the bottom of the bed

by forming a 45 degree angle

push it back forward or onto the head board

spread the duvet cover over the bed

then insert the inner duvet into the duvet cover

until all the inner parts of the duvet fit into the duvet cover

fold over the duvet cover

which is the very top as wide as the size of a pillow

Put the pillow into the pillow case

then put the pillow on top

or on the head board

attach a cushion or trhow pillow

install the bed runner

and check again the condition of the bed

if something is not neat

Tidy up the bed again

after finishing making bed

the next step is cleaning the bathroom

the first step namely

do flushing first on the toilet bowl

then

clean the toilet bowl and spray the toilet bowl

by using a toilet bowl cleaner

and make sure your hands use hand gloves

remember not to use a toilet bowl cleaner every day

because it can cause damage to the toilet bowl

for daily toilet cleaning

enough to use MPC alone

next

clean the bathtub

then wash the cup

saucer

astray and drinking glass

next

clean the mirror or mirror

either by dusting or in polish

and do glass wiping on the mirror

next

clean the wash basin or washbasin

Polish the faucets in the wash basin with metal polish

on the towel rack

and on the toilet paper hanger

the next step once done

cleaning the bathroom

we continue to the guest room cleaning

or clean guest rooms

do cleaning in a clockwise manner

or clock wise or unclock wise

counter clockwise

its function is so that there is no place that we forget to clean

as for the way it can be done by dusting

and polish all furniture

so the cleaning material used to polish furniture

and equipment or cleaning tools

we use soft cloth

the next step we do glass wiping

cleaning tools that we use

namely we use squezee, sponge

glass cloth and the cleaning agent glass cleaner

when finished, remove the carry cady

after all the furniture

and the glass is clean

do the sweeping process

or sweeping across all floors in the room

starting from the farthest corner to the exit

after the bathroom and guest rooms are clean

the next step we do restocking

as for the steps, namely

put the towels in place

bath towel please place on the towel rack

hand towel hanging in place

close to the wash basin

face towels can be rolled up and placed in the wash basin

and the bath mat can later be placed under the bathtub

by the time we finish moping

Set up the amminities on the tray neatly

padang and also put a toiet paper

with the tip forming the corner of a triangle

in each holder above it

or beside the toilet bowl

and for balcony for the coffee table

we also prepare a complete astray with matches

Also tidy up the dressing table

be it facial tissue

Also check the hangers hanging in the wardrobe

complete with laundry bag and laundry list

after completing the restocking

we continue to the next step, namely final checking

in the final checking step

we do the moping process

do the moping process in the bathroom first

then arrange the bath mat under the bathtub

while moping

we also bring air freshner or air freshener

next

do moping on the balcony

close the windows and close the curtains

or day curtain including black out curtain

do moping in the entire guest room

after it finishes

turn off the lights

and close the door

next step

take back the room attendant sign

dusting and polish the room doors

and exterior living room door handles

after it finishes

cleaning tools that we used earlier

enter everything back into the room attendant trolley

then we do the recording process

after finishing the recording process

or fill in all filling administration

back in the pantry

next step

we will do the storing or warehousing process

during the storing or warehousing process

all tools and cleaning materials that have been used

placed back in the pantry

and neatly arranged

cleaning tools that have been used

we can clean it again by means of a cloth

after all the tools and cleaning materials we organize

neatly in the pantry

cleaning rooms or arranging hotel rooms

already completed

okay everyone how about the video earlier

hopefully useful for us in the world of hospitality

and I need to remind all of my friends

do not litter

and always keep it clean

housekeeping greetings