How to Print ENDLESS Money and Get Rich Forever

Alex Hormozi
9 Nov 202209:32

Summary

TLDRThe speaker emphasizes the importance of building a recurring revenue business to create long-term wealth. He shares his experience of missing out on billions due to a lack of recurring income and advises focusing on creating a product so valuable that customers keep coming back. The key steps include initial promotion to gain customer feedback, continuous product improvement, and leveraging customer retention to afford aggressive marketing, ultimately leading to a compounding enterprise value.

Takeaways

  • 💰 The importance of building a fortune through recurring revenue rather than one-time sales.
  • 🔄 The concept of harnessing time as an asset, where the longer you wait, the more you win through compounding sales.
  • 🏆 The speaker's personal experience of missing out on significant wealth due to not understanding the importance of recurring revenue early in their career.
  • 🛠️ The need to focus on improving the product or service rather than constantly seeking new customers through aggressive marketing.
  • 🔄 The idea of creating a 'compounding vehicle' where customers continue to pay you over time, contributing to long-term wealth.
  • 🤝 The value of building a relationship with customers that leads to recurring revenue and a loyal customer base.
  • 💡 The strategy of making a product so valuable that customers are eager to continue paying for it, even proactively updating their payment information to avoid interruptions.
  • 🚀 The significance of scaling a business by first ensuring customer retention and satisfaction before investing heavily in marketing to acquire new customers.
  • 🔍 The process of using customer feedback to continuously improve the product, creating a cycle of improvement that leads to a superior offering.
  • 💼 Understanding that the goal is to make sales to get customers, not the other way around, and focusing on the long-term relationship rather than the immediate transaction.
  • 🏦 The power of controlling the money flow in a business, ensuring that customers are committed to ongoing payments and that the business has leverage in the market.

Q & A

  • What is the main message of the video script about building a fortune?

    -The main message is that to build a fortune, one should focus on creating a recurring revenue business model rather than relying on one-time sales. This involves selling products or services that customers continue to pay for over time, harnessing the power of time as an asset.

  • What was the speaker's first big business called, and how many gyms have purchased licensing from it?

    -The speaker's first big business was called 'Gym Launch,' and to date, it has 5,000 brick and mortar gyms that have purchased licensing from it.

  • Why did the speaker miss out on approximately 900 million dollars from their first company alone?

    -The speaker missed out on this amount because it took them a long time to learn and implement the concept of recurring revenue, which they are now sharing in the video script.

  • What is the common problem that most people have when starting their business, according to the speaker?

    -The common problem is that most people start their business in the selling business, not in the reorder business. They focus on one-time sales without creating a model for recurring revenue.

  • What does the speaker mean by 'harnessing time' in the context of wealth building?

    -Harnessing time means using time as an asset, where the longer you wait, the more you win. This is achieved by having customers who continue to pay you over time, benefiting from sales made in the past.

  • What is the key difference between a selling business and a reorder business?

    -A selling business focuses on one-time sales, while a reorder business has customers who continue to make purchases over time, creating a compounding effect on revenue.

  • Why does the speaker emphasize the importance of improving the product or service before scaling up marketing efforts?

    -The speaker emphasizes this because if the product or service is not good enough, scaling up marketing will only result in more people finding out about a poor product. The focus should be on getting feedback and improving the product to ensure customer retention and satisfaction.

  • What is the significance of the 'improvement loop' in scaling a business?

    -The improvement loop is significant because it involves continuously gathering customer feedback and making necessary improvements to the product or service. This leads to a better product that customers are more likely to continue using and referring to others.

  • How does the speaker suggest treating customers if new customers could only come from referrals and word of mouth?

    -The speaker suggests treating customers exceptionally well, focusing on providing immense value so that their experience is so positive that they naturally refer others and contribute to word of mouth marketing.

  • What is the speaker's view on the relationship between making sales and getting customers?

    -The speaker believes that the goal should not be to make sales just for the sake of it, but to make sales to get customers. The focus should be on creating a relationship with customers that leads to recurring revenue.

  • Why is it easier to outspend competitors in marketing once you have a product with high customer retention?

    -Once you have a product with high customer retention, the lifetime value of a customer is much higher. This means that the cost of acquiring a new customer becomes more manageable, allowing you to invest more in marketing and outspend competitors who struggle with customer retention.

Outlines

00:00

💰 Building Fortunes Through Recurring Revenue

The speaker emphasizes the importance of creating a business model that generates recurring revenue rather than relying on one-time sales. They share their personal experience of achieving a net worth of 100 million by the age of 32 and having a portfolio that reaches 200 million dollars a year. The key takeaway is the need to transition from a selling mindset to a reorder mindset, where customers continue to pay over time, compounding the business's value. The speaker uses the example of their first business, 'Gym Launch,' to illustrate the potential missed earnings from not having a recurring revenue stream. The focus should be on creating value that keeps customers coming back and paying, harnessing the power of time as an asset rather than a liability.

05:01

🔄 The Feedback Loop for Business Growth

In this paragraph, the speaker discusses the critical process of improving a product or service through continuous customer feedback. They argue against the common mistake of focusing too much on marketing and selling without addressing product quality. The speaker suggests that businesses should aim to retain customers by providing exceptional value, which can lead to referrals and a natural growth in clientele. They highlight the importance of understanding and improving the customer experience to create a product that people do not want to stop using. The speaker also points out the competitive advantage of having a high customer lifetime value and the ability to acquire customers at the same cost as competitors. The ultimate goal is to create a product that is so good that customers actively ensure they continue to receive its value, leading to a self-sustaining and growing business.

Mindmap

Keywords

💡Net worth

Net worth refers to the total value of an individual's assets minus their liabilities. In the video's context, it is used to illustrate the speaker's financial success, having crossed 100 million net worth at the age of 32. It sets the stage for the credibility of the advice being shared and is central to the theme of building wealth.

💡Recurring Revenue

Recurring Revenue is income that a business receives on a regular basis, typically from subscriptions or memberships. The video emphasizes the importance of having a business model that generates recurring revenue as opposed to one-time sales, which is key to building a sustainable and growing fortune.

💡Compounding

Compounding, in the financial sense, is the process by which an investment grows at a rate proportional to its current value. The video uses the term to describe the growth of a business through the accumulation of customers who continue to pay over time, rather than constantly seeking new customers for one-time sales.

💡Gym Launch

Gym Launch is mentioned as the speaker's first significant business venture, which sold licensing to brick and mortar gyms. It serves as an example of a missed opportunity for the speaker, who could have built a billion-dollar business if the customers had continued to pay over time.

💡Fortune

A fortune, in the context of the video, refers to a large sum of money or a significant amount of wealth. The speaker discusses the steps to create a fortune, emphasizing the importance of building a business that can generate wealth over time through recurring revenue and customer retention.

💡Value

Value, in the video, is the worth or usefulness of a product or service to the customer. The speaker stresses the need to create such high value that customers are compelled to continue paying for the service, which is a critical component of building a successful business model.

💡Customer Retention

Customer retention is the ability of a company to keep its customers over time. The video highlights the importance of retaining customers to build a compounding business, where the focus is on improving the product based on customer feedback to ensure they remain loyal.

💡Referral

Referral, in the video, is a marketing strategy where a business encourages and rewards customers for bringing in new customers. It is part of the speaker's strategy for growing a business by focusing on customer satisfaction to the point where they naturally refer others.

💡Product Improvement Loop

The product improvement loop is a cycle of gathering customer feedback and making necessary adjustments to improve the product. The video emphasizes the importance of this loop in scaling a business, as it allows for continuous refinement of the product to meet customer needs and expectations.

💡Customer Lifetime Value

Customer Lifetime Value (CLV) is a prediction of the net profit attributed to the entire future relationship with a customer. The video mentions it in the context of a business's success, where a high CLV indicates that customers are worth more over their lifetime, contributing to the business's wealth-building strategy.

💡Marketing

Marketing, in the video, refers to the process of promoting, selling, and distributing a product or service. The speaker advises against over-reliance on marketing, especially in the early stages of a business, and instead focuses on product improvement and customer retention to build a sustainable enterprise.

Highlights

The speaker emphasizes the importance of creating a fortune through recurring revenue rather than one-time sales.

The founder of Gym Launch shares his experience of building a business with a net worth of over 100 million by the age of 32.

A portfolio at acquisition.com generates 200 million dollars a year, illustrating the potential of recurring revenue models.

The concept of harnessing time as an asset is introduced, where the wealthy leverage time to compound their wealth.

The speaker discusses the common mistake of focusing on selling rather than building a reorder business with compounding revenue.

The idea of a 'wall of glue' business model is presented, where customers stick around due to the value provided.

The importance of creating a product or service so valuable that customers continue to pay for it over time is highlighted.

The speaker contrasts the approach of selling to acquire customers versus acquiring customers to make sales.

The necessity of improving the product based on customer feedback to ensure long-term customer retention is discussed.

The three-step process for scaling a business is outlined: initial promotion, an improvement loop, and then scaling with marketing.

The speaker explains how focusing on customer retention can lead to a more efficient and cost-effective business model.

The concept of 'customer surplus' is introduced, where customers receive more value than they pay for, ensuring their loyalty.

The importance of not burning goodwill by overselling and focusing on long-term customer relationships is emphasized.

The speaker shares his personal realization after seven years of business about the value of retaining customers.

The transcript concludes with the idea that building a compounding vehicle of enterprise value is key to wealth creation.

Transcripts

play00:00

if you understand the steps that I'm

play00:01

about to share with you in this video

play00:03

you will be able to step by step create

play00:05

a fortune if you don't know who I am I

play00:07

cross 100 million net worth when I was

play00:08

32. we have a portfolio at

play00:10

acquisition.com that is 200 million

play00:12

dollars a year can be way too long to

play00:13

learn how fortunes are built if you

play00:15

imagine the amount of people that you

play00:16

have sold in your lifetime and whatever

play00:18

business you have whatever it is side

play00:20

hustles gigs anything and you were to

play00:22

instead add up all of them together and

play00:24

then they continued to pay you month

play00:26

over month over month at whatever price

play00:28

you sell stuff at how much bigger would

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your business be if it were mine a lot

play00:33

bigger my first big business was called

play00:35

gym launch gym launch to date has 5 000

play00:38

brick and mortar gyms that have

play00:40

purchased the licensing from it if I had

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5 000 of those gyms still paying right

play00:45

now that company would be worth over a

play00:46

billion dollars that company is probably

play00:48

worth now close to about 100 million so

play00:50

I've missed out on about 900 million

play00:52

dollars during my career just from that

play00:53

one company alone because it took me so

play00:55

long to learn what I'm about to share

play00:57

with you the big problem that most

play00:58

people have when they are starting their

play01:00

business is that they are in the selling

play01:02

business not in the reorder business

play01:04

they don't have recurring Revenue they

play01:07

have one-time sales when you see these

play01:09

merch drops and these things where

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people are just selling crap and they

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get the one-time purchase and no one

play01:14

buys again the reason they can't make

play01:15

money is because they have no

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compounding vehicle what that means is

play01:19

that if I sell somebody today I want to

play01:21

get credit for that person that I sold

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today in a year because what happens is

play01:25

if you don't have that then you're

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always selling for tomorrow you're

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always selling for the paycheck this

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month you're always selling to pay rent

play01:30

rather than benefiting from a sale you

play01:32

made 10 years ago and having that person

play01:34

still pay you today because the thing is

play01:36

that you need to harness time the people

play01:38

who understand wealth understand time if

play01:41

time is a liability against you it means

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you're thinking like a poor person for

play01:45

the wealthy time becomes an asset

play01:47

because the longer you wait the more you

play01:50

win if you imagine a business as a wall

play01:53

of glue and you're blowing people at it

play01:55

if you never even increase the amount of

play01:57

people you sell let's just say you sell

play01:59

one person a week in 10 years you'd have

play02:03

500 customers every month who pay you

play02:05

and if you have any price point that is

play02:07

reasonable that is a lot of money that

play02:09

is a fortune and the reason people don't

play02:12

have that happen is because they don't

play02:14

get it and they're only thinking about

play02:15

the short sale for tomorrow the easiest

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question that I like to ask when we're

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analyzing one of the businesses that

play02:20

we're thinking about purchasing and is

play02:21

there a way that we can get someone to

play02:23

buy this and never stop paying for it is

play02:25

there a way that we can make this so

play02:27

good the moment their card changes or

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they get a new credit card they call us

play02:30

ahead of time because they don't want to

play02:32

stop receiving value if your phone gets

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changed your phone carrier and your

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credit card goes out what do you do you

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call your phone card you replace it

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because the value is there if your

play02:40

credit card goes out what do you call

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Netflix you're gonna make sure that your

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car goes through if your utilities go

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out because your car doesn't go through

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you [ __ ] pay it if your rent doesn't

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go through you make sure that it's paid

play02:50

on time because these are things you

play02:52

cannot live without the goal is to

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figure out a way to make our value so

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high that people don't want to stop

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paying you want to be in the real order

play03:00

not the order business there are

play03:02

recurring Revenue businesses and

play03:04

reoccurring Revenue so this applies

play03:06

whether you have a subscription business

play03:07

or you have a one-time purchase business

play03:09

the point is that people come back

play03:11

Facebook is a massive company they do

play03:14

not have a recurring Revenue model they

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have a reoccurring Revenue model meaning

play03:19

I go to the Facebook store today I buy

play03:21

some eyeballs and tomorrow I might go

play03:23

back again and buy more eyeballs I don't

play03:25

have a subscription but I reorder over

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and over and over again the question

play03:29

that I ask the portfolio company is that

play03:31

when we're trying to grow them early on

play03:32

and really get the product to be

play03:34

exceptional is if tomorrow you could not

play03:37

Market anything you could not get any

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new customers whatsoever and the only

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thing you had were the customers you

play03:41

have today and any new customer that you

play03:44

get could only come from referral and

play03:46

word of mouth of the people you have

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right now how differently would you

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treat them how different would their

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experience be and how much better would

play03:52

your product be if the only way you

play03:54

could get new customers was them sending

play03:56

your business your way when you start

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thinking like that you start thinking

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like the wealthy not like the poor who

play04:01

are always in a rush for the next sale

play04:03

the next paycheck because the reality is

play04:05

you don't get customers to make sales

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you make sales to get customers it's an

play04:09

important distinction we only transact

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in order to create the relationship so

play04:13

that we can have Revenue again and again

play04:15

and again you want that customer to

play04:16

exist like a node of Revenue in your

play04:18

business that pumps money your way month

play04:22

after month after month so the big issue

play04:24

is that the stuff that most people sell

play04:26

sucks they're constantly focused on

play04:27

promotion they're constantly trying to

play04:29

find the next Customer because they

play04:30

haven't confronted the real issue is

play04:31

that you're just not that good and

play04:33

that's okay but the problem is that

play04:35

you're not focusing on the hard work

play04:36

which is getting better there are three

play04:38

steps that you look at when you're

play04:39

actually trying to scale a business you

play04:40

want to go to zero to a million make a

play04:42

couple million bucks a year you can just

play04:43

promote and sell [ __ ] all day long and

play04:45

never build real well for me I want to

play04:48

build a fortune and the only way to

play04:49

build a fortune is to get people to

play04:50

never stop paying you if that is our

play04:52

goal we only need to learn how to

play04:54

promote as much as we just need people

play04:56

to start trying our product the point of

play04:58

making the first sales is to get

play04:59

customer members the point of those

play05:00

first customers is to give you feedback

play05:02

and you keep getting feedback and not

play05:05

even caring too much about how hard

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you're marketing because the goal is to

play05:08

get the product and service better and

play05:10

better and better and this is why most

play05:12

people can't scale because they start

play05:15

selling a little bit and say oh I should

play05:16

promote even more but the problem is

play05:18

they never fix the product they keep

play05:20

selling more and more [ __ ] and then what

play05:21

happens is if you sell 100 people this

play05:23

month you have to sell 100 people next

play05:25

month just to maintain and then the

play05:26

month after that if you up to 200 new

play05:28

sales a month then the next month you

play05:30

have to sell 200 just to maintain but if

play05:33

you have 10 customers a month and they

play05:34

never leave you in five years you have

play05:37

600 customers a month that are paying

play05:39

you only with 10 new customers a month

play05:41

when you get customers who do not leave

play05:43

you you can afford any marketing you can

play05:46

afford to outspend everyone there's a

play05:48

company that we're about to make a huge

play05:49

investment in and right now their

play05:51

lifetime value per customer compared to

play05:54

their competition is 10x and their cost

play05:57

to acquire customer is the same as their

play05:59

competition

play06:00

who's gonna win in a bidding auction for

play06:03

who can buy the next customer on

play06:05

Facebook or YouTube or pay for the

play06:06

eyeballs between them and their

play06:08

competitors they'll win every time

play06:09

because when you get that right

play06:10

everything else is easy step one is you

play06:12

promote just to get people to become

play06:15

customers promote it so that you get the

play06:17

first seed which is consumption the

play06:19

second piece is that actual Improvement

play06:21

Loop what happens is when their business

play06:23

gets hard when they hit a plateau when

play06:25

people can't grow anymore they do one of

play06:28

two things they start marketing more

play06:29

which is crazy because it means that

play06:31

more people find out about the stuff

play06:32

that you sell that sucks or they create

play06:34

another product if people don't consume

play06:36

your product people don't consume you

play06:38

serve it it's not that they're numbnuts

play06:39

it means that you suck means you have

play06:41

created such a difficult experience for

play06:43

someone to interact with you made it so

play06:45

difficult for someone to onboard that

play06:46

they never even experience the benefit

play06:48

the amount of people that I hear

play06:50

especially in the in the Internet space

play06:51

who are like oh these people don't work

play06:53

hard they never follow through does

play06:55

Amazon complain about all the service

play06:58

tickets they get no because they fixed

play07:00

the price products they spent the time

play07:02

to keep solving problem after problem

play07:04

after problem until there were almost no

play07:06

problems left with the product taking

play07:08

full responsibility and saying you know

play07:09

what we can make this better and the way

play07:11

you do that is through surveying the

play07:14

customers to figure out what you can do

play07:15

better looking at their client

play07:17

experience looking at the results seeing

play07:19

if you can make it happen faster seeing

play07:21

if you can make it happen easier making

play07:23

sure that you've added so much value

play07:25

that there's no one else that they can

play07:26

compare your product to you keep doing

play07:28

the feedback loop on those customers

play07:30

until you get a product where people are

play07:32

referring business to you to add the

play07:34

cherry and sprinkle on top you make it

play07:36

harder to leave and if you're in a b to

play07:38

B situation you want to add in

play07:39

collateral or controlling the money flow

play07:42

if you work with stripe they probably

play07:43

process your money they control the

play07:45

money flow they don't worry about

play07:46

decline cards because they collect your

play07:48

money for you up front the person who

play07:49

controls the money has leverage and then

play07:52

once you crack that once you say I'm

play07:53

only going to sell so that I make sales

play07:55

to get customers I'm going to continue

play07:56

to improve and iterate the same product

play07:58

over and over and over again until the

play08:00

point point where I have so many people

play08:02

who are coming to me because of how good

play08:03

it is then I'll put gas on it and spend

play08:06

as much money as I can on the marketing

play08:07

because now I can outspend everyone in

play08:09

the same Marketplace I'm making 10 times

play08:11

100 times more than my competitors

play08:14

because when people buy from me they

play08:15

don't want to stop but most people do in

play08:17

Reverse news they sell as many as they

play08:20

possibly can burn all the Goodwill they

play08:22

have and then come out with another

play08:23

product put lots of hype around it sell

play08:25

a bunch of them and then do it again and

play08:26

again but they cannot build a

play08:28

compounding vehicle of Enterprise Value

play08:30

because if every single launch if every

play08:32

single customer that they had sold for

play08:34

the last 10 years we're still paying

play08:35

them today they would have more money

play08:37

they know what to do with it's not about

play08:38

the price in an absolute term it's all

play08:40

relative to the value that someone

play08:41

receives so if someone's price is here

play08:43

and the value delivers here you can make

play08:45

this price whatever you want if this

play08:46

price is a million and they get 10

play08:48

million in value they will pay you for

play08:49

it price is what you pay value is what

play08:51

you get what we want is a customer

play08:52

Surplus we want an insane deal we want a

play08:55

bargain that people do call ahead of

play08:57

time to make sure that they never stop

play08:59

getting billed the game is saying hey

play09:01

I've got a 500 000 house I'll sell it to

play09:03

you for 50 Grand and I learned how to

play09:05

build it for 10. even if you provide

play09:07

more value up front and it's less

play09:08

profitable that's okay because then

play09:09

through the iterations that you have of

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getting better you get more and more

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efficient and you can drive down your

play09:14

costs while also increasing the value

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and maintaining your brand and

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reputation this lesson took me seven

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years to really internalize because when

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I looked back at my own customer list

play09:23

and I saw 5 000 locations on there I was

play09:26

like I would have a billion dollar

play09:27

business if I had taken more time up

play09:29

front to figure out how to never lose

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people

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