Introducing a Participant to a Usability Test: A Demonstration

Summary

This script outlines the process of welcoming and guiding a participant through a usability testing session. The facilitator introduces the session, explaining the voluntary nature of participation, the activities involved, and the purpose of gathering feedback to improve website design. The facilitator encourages the participant to think out loud while completing tasks, emphasizing that the testing is focused on the design, not on the participant. The facilitator also mentions recording the session and taking notes. A scripted approach is recommended for consistency, although experience will reduce the reliance on the script over time.

Takeaways

• 😀 Greet participants warmly and thank them for attending the session to set a positive tone.
• 😀 Inform participants about the session duration (60 minutes) and emphasize that participation is voluntary.
• 😀 Encourage participants to ask questions at any point during the session to ensure clarity.
• 😀 Explain that the session focuses on testing the website's design, not evaluating the participant.
• 😀 Ask participants to think aloud during tasks to provide insight into their thought processes.
• 😀 Let participants know they can work at their own pace and stop whenever they need to.
• 😀 Reassure participants that feedback is crucial for improving the design and not about testing them.
• 😀 Make it clear that the facilitator will take notes and may occasionally direct participants to different areas of the website.
• 😀 Obtain consent for recording the session, including screen activity and webcam footage.
• 😀 Keep a script or bulleted list handy to ensure all key points are covered during the session's introduction.
• 😀 As facilitators gain experience, they may use a simplified version of the script, relying less on a full script over time.

Q & A

Why is introducing the participant to the session important?

Introducing the participant helps to reassure them, make them feel comfortable, and set proper expectations for the session.

What information is shared with the participant before starting the session?

The facilitator explains the session's duration (60 minutes), the voluntary nature of participation, the option to take breaks, and encourages the participant to ask questions at any point.

What is the main objective of this usability testing session?

The objective is to learn how the design of the website can be improved to make it easier for people to use.

How should the participant engage with the website during the session?

The participant is encouraged to think out loud, share their thoughts while using the site, and provide feedback on their experience.

What does the facilitator mean by asking the participant to think out loud?

The facilitator wants the participant to verbalize their thoughts as they interact with the website, such as reading aloud or sharing expectations when clicking links.

What should the participant do if they complete an activity or want to stop?

The participant can simply inform the facilitator by saying 'I'm done' or 'I'd like to stop here,' which helps the facilitator know when to move to the next activity.

What is being tested during the session?

The focus is on testing the website's design, not the participant's abilities. The facilitator encourages open and honest feedback to identify areas for improvement.

Why is the facilitator taking notes during the session?

The facilitator takes notes to track observations and insights as the participant works through the activities. This helps inform the analysis of the session.

How is the session being recorded, and why is it important?

The session, including the participant's screen and webcam, is being recorded for review. This helps capture detailed feedback and interactions that can be used for improving the website's design.

What advice is given regarding the use of a script during the session?

It is advised to keep an intro script handy to ensure all important points are communicated. Over time, as experience grows, the facilitator may use a simplified bulleted list instead of a full script.