Belajar bahasa Inggris kesehatan: greet your patient & explain facilities

Summary

In this video, Nurse Purua provides a step-by-step guide on how to greet and assist patients in a hospital setting. From the initial greeting to explaining the hospital room facilities, Purua demonstrates essential communication skills for healthcare professionals. The video covers important aspects such as introducing the patient to their room, explaining bed functions, using equipment like the back rail and handles, and guiding patients through their options for comfort and care. The video offers valuable insights for anyone working in patient care, focusing on clear, respectful communication and attentiveness to patient needs.

Takeaways

• 😀 Greet patients with kindness and professionalism to make them feel welcomed and comfortable.
• 😀 Example of a greeting: 'Good morning, Sir! Welcome to Vino’s Clinic. I am Nurse Purua, and I’ll be your nurse on duty today. How may I assist you?'
• 😀 When escorting a patient to their room, provide clear guidance on what they can expect in the room.
• 😀 Inform patients about the function of the bed and its adjustable features for their comfort and safety.
• 😀 Teach patients how to use the back rail for added protection when moving or sleeping.
• 😀 Show patients how to adjust the position of their bed using the handles for head, body, and leg positioning.
• 😀 Explain the location and use of the drawers for storing medications, food, and drinks.
• 😀 Provide information on controlling the room's temperature and entertainment options, like the TV remote.
• 😀 Make patients aware of the available toilet facilities and other amenities like the fridge for food and drink storage.
• 😀 Offer clear instructions on how to request assistance by using the call button or phone to reach the nurse station.
• 😀 Conclude with a reminder that the patient can reach out for help at any time and encourage them to ask questions if needed.

Q & A

What is the first thing the nurse does when greeting a patient in the hospital?

The nurse introduces themselves and offers assistance, saying something like 'Good morning, sir. Welcome to Vino's Clinic. I am Nurse Purua, the nurse on duty right now. How may I assist you?'

How should the nurse greet the patient's family when escorting them to the ward?

The nurse should explain the situation clearly and politely. For example, 'Okay, sir, now I will escort you to your ward.'

What is the function of the back rail on the patient's bed?

The back rail is designed to protect the patient, preventing them from falling out of bed, especially when moving to the toilet or while sleeping.

How does the nurse explain how to use the back rail for bed adjustments?

The nurse explains that the button on the back rail should be clicked to adjust the position, and after use, it should be clicked down to return to its original position.

What is the purpose of the handles on the patient's bed?

The handles are used to change the position of the patient's head, body, and legs. The nurse demonstrates how to pull and turn the handles to adjust the bed to the desired position.

What items can the patient store in the drawers next to the bed?

The patient can store medicine in the top drawer, and food and drinks in the bottom drawer. There is also a drawer for personal items like toiletries.

What should the patient do if they need assistance or have a question?

The patient should press the call button located by their bed, or they can dial zero on the phone to request help from the nurse.

What is the function of the remote control provided to the patient?

The remote control allows the patient to adjust the temperature of the air conditioner in their room, providing comfort.

What other amenities are available in the patient's room, according to the nurse?

The room includes a fridge for keeping food and drinks fresh, as well as a television for entertainment.

What should the patient do if they wish to use the toilet in the ward?

The patient can use the facilities located nearby, as indicated by the nurse.