Lowe’s: Delivering exceptional retail experiences at the edge

Summary

Lowe's is transforming its customer experience by integrating advanced technology, focusing on a seamless shopping journey that begins online. The company's Edge strategy enhances their capacity to manage complex operations while simplifying processes. With tools like VxRail, Lowe's can efficiently deploy applications that improve inventory tracking and assist employees in boosting productivity. This technology-driven approach not only facilitates online orders for in-store pickup but also enables home delivery directly to customers' cars, ensuring a modern and efficient retail experience.

Takeaways

• 😀 Over two-thirds of customers shop online before visiting Lowe's stores.
• 😀 Lowe's aims to create a seamless shopping experience using technology.
• 😀 The company is embracing public cloud, private cloud, and edge technologies.
• 😀 The Edge strategy focuses on easy management and scalability.
• 😀 Centralized remote operations are key to Lowe's Edge implementation.
• 😀 Applications push information to customers' mobile devices for convenient pickup.
• 😀 Customers can now have their orders delivered to their cars while waiting.
• 😀 VxRail technology enables the growth of multiple applications for better service.
• 😀 Applications are designed to improve associate productivity and customer service.
• 😀 The strategy allows for future upgrades and adaptations to evolving needs.

Q & A

What is the primary reason Lowe's needs to transform its operations?

Over two-thirds of Lowe's customers shop online before visiting the store, necessitating a seamless shopping experience.

What technologies are companies, including Lowe's, adopting to enhance customer experience?

Companies are embracing public cloud, private cloud, and edge technologies to improve customer experience.

What was Lowe's goal when developing their Edge strategy?

Lowe's aimed to implement a solution that is easy to manage, scalable, and allows for central remote operation.

How does Lowe's Edge strategy help in managing complex organizational needs?

The Edge strategy provides the capacity to address complex needs while simplifying management processes.

What role does the vxrail play in Lowe's operational strategy?

The vxrail allows Lowe's to build and run multiple applications that work together, enhancing inventory tracking, sales, and pricing management.

How does Lowe's facilitate the online order pickup process for customers?

Lowe's applications push information to customers' mobile devices, allowing them to pick up their orders at the store, with delivery to their cars while they wait.

What type of applications has Lowe's implemented to support its associates?

Lowe's has employed applications specifically designed to help associates become more productive and assist customers more effectively.

What future capabilities does Lowe's Edge strategy provide?

The Edge strategy enables Lowe's to scale operations and upgrade applications as needed for future requirements.

What is the significance of having a scalable solution for Lowe's?

A scalable solution allows Lowe's to adapt to growing customer demands and implement more complex applications efficiently.

How does Lowe's use technology to improve customer service?

By leveraging technology, Lowe's enhances communication with customers during the order process and improves overall service efficiency.