Boze Klanten Die Retourneren? Dit Is de Oplossing

Joshua Kaats

30 May 201908:00

Summary

TLDRIn this video, Joshua Kaartens discusses the process of handling product returns for online businesses in the Netherlands. He explains the legal requirements under the Distance Selling Act, which allows customers to return items within 14 days without reason. Joshua advises on strategies to minimize returns, such as avoiding selling clothing and electronics due to their high return rates. He also shares tips on what to do with returned products, like reselling them or using them for promotional materials. Additionally, he announces a giveaway for a lifetime membership to his mentorship program and invites viewers to submit ideas for future videos.

Takeaways

😀 The video is about online business and dropshipping in the Netherlands.
🎥 The host, Joshua, promises to teach viewers how to make money online and handle returns in e-commerce.
📹 The video includes a giveaway for a lifetime membership to Joshua's mentor program.
🏆 A winner, Christiaan, is announced for a free one-on-one coaching session.
🌟 The host is planning to go to Bali with a group of online entrepreneurs and will share behind-the-scenes content.
📦 Customers have the right to return products within 14 days without giving a reason, according to the Distance Selling Act.
💡 Joshua advises not to take on return costs and to let customers bear the cost themselves to reduce returns.
👚 He suggests avoiding selling clothing and electronics due to the high return rates.
🔄 Returns are inevitable in e-commerce, with an average of 2-5% of orders being returned.
💰 Joshua recommends keeping a stock of returned items to quickly resolve customer issues and improve satisfaction.
🎁 He also suggests using returned items for giveaways, advertisements, or product photos to save costs.

Q & A

What is the main topic of the video?
-The main topic of the video is about handling product returns for online businesses, specifically focusing on the Dutch market.
Who is the presenter of the video?
-The presenter of the video is Joshua Kaartinen.
What is the legal obligation for webshops regarding product returns in the Netherlands?
-According to the Dutch law on distance selling, customers have the right to return a product without giving any reason within 14 days of receiving it.
What is Joshua's advice on managing returns to reduce costs?
-Joshua advises not to bear the return costs yourself and to let the customer pay for the return shipping, especially for large packages or less expensive items.
What types of products does Joshua suggest avoiding when starting an online store?
-Joshua suggests avoiding selling clothing and electronics due to their high return rates and the issues with different sizes and potential damages respectively.
What percentage of orders might typically be returned according to Joshua?
-Joshua estimates that between 2% to 5% of all orders might typically be returned.
What should a webshop owner do when they receive a returned product?
-When a webshop owner receives a returned product, they should first refund the customer and then decide what to do with the product, such as restocking it, using it for promotional purposes, or giving it away.
How does Joshua handle the situation when a customer receives a defective product?
-Joshua suggests contacting the supplier to send a new product and, in the meantime, using the returned product as a reserve to quickly fulfill orders for customers who receive defective items.
What giveaway is Joshua offering in the video?
-Joshua is offering a lifetime membership to his mentor program as a giveaway.
What is the condition to participate in the giveaway mentioned in the video?
-To participate in the giveaway, viewers need to like the video, leave their ideas in the comments, and follow Joshua on Instagram.
What is the upcoming event that Joshua will be attending?
-Joshua will be going to Bali with a group of other online entrepreneurs to create content and show what life as an entrepreneur looks like behind the scenes.

Outlines

00:00

📦 Handling Customer Returns and Online Business Tips

This paragraph introduces the topic of managing returns in an online business context. The speaker, Joshua, discusses the importance of understanding customer returns, particularly in the Netherlands, and offers advice on how to handle them effectively. He mentions the legal aspect of distance selling, which allows customers to return products within 14 days without giving a reason. Joshua also suggests strategies to reduce the number of returns, such as avoiding selling items like clothing with various sizes and electronics, which are prone to damage. He emphasizes the inevitability of returns and provides a statistic that approximately 2-5% of orders may result in returns. Lastly, he touches on the idea of having a giveaway for viewers who share their ideas for behind-the-scenes videos of his upcoming trip to Bali with other online entrepreneurs.

05:01

🔄 Dealing with Returned Products and Their Reuse

In this paragraph, the speaker continues the discussion on returns but shifts the focus to what to do with the returned products. Joshua suggests several strategies for dealing with returned items, such as waiting to sell them again, using them for advertisements or product photos, or giving them away as part of a win-action. He also talks about the importance of having a stock of returned items to quickly fulfill orders if a customer receives a defective product, thereby improving customer satisfaction. Joshua emphasizes the practicality of managing returns and suggests that by focusing on the right products, one can keep the return rate between 2-5%. He concludes by encouraging viewers to like the video, comment with their ideas for videos, and follow him on Instagram for a chance to win a lifetime membership to his mentor program and personalized help with setting up an online business.

Mindmap

Keywords

💡online earning

Online earning refers to the process of generating income through the internet. In the context of the video, it is the main theme as the speaker, Joshua Kaart, educates viewers on how to make money online. The video promises to teach viewers about online business strategies, which is a form of online earning.

💡dropshipping

Dropshipping is a retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer. The video discusses dropshipping in the Netherlands and how to handle returns in this business model.

💡returns

Returns refer to the process where customers send back products they've purchased due to dissatisfaction or other reasons. The video addresses how to handle returns, which is a common concern for online merchants. It mentions the legal obligation to accept returns and strategies to minimize their impact.

💡coaching session

A coaching session is a period of guided learning or training. In the video, Joshua Kaart mentions offering a free one-on-one coaching session as part of a giveaway. This indicates that the channel provides not just informational content but also personalized guidance to help viewers with their online businesses.

💡Bali

Bali is used in the video to describe an upcoming trip where the speaker and other online entrepreneurs will be creating content. This is part of the video's narrative to engage viewers and build excitement around the behind-the-scenes look at the life of entrepreneurs in Bali.

💡giveaway

A giveaway is a promotional event where items are distributed free to the public. The video mentions a lifetime membership to a mentor program as a giveaway. This is used as an incentive for viewers to engage with the content and follow the speaker on Instagram.

💡returns policy

A returns policy is a set of rules or guidelines for customers to return products. The video explains the legal framework around returns, specifically the 'Wet koop op afstand' (Distance Selling Act) in the Netherlands, which gives customers the right to return products within 14 days without reason.

💡customer satisfaction

Customer satisfaction is the degree to which a product or service meets a customer's expectations. The video discusses various strategies to minimize returns, which is directly related to maintaining customer satisfaction. It suggests avoiding certain types of products that are prone to returns.

💡product quality

Product quality refers to how well a product performs and meets the customer's needs. The video implies that ensuring product quality can reduce returns. It suggests that if a product is defective or not as described, it will likely be returned.

💡restocking fees

Restocking fees are charges that a seller may impose on a customer for returning an item. The video advises against taking return costs out of the seller's own pocket and recommends letting customers bear the cost themselves, especially for larger or less expensive items.

💡inventory management

Inventory management is the process of ordering, storing, and controlling the number of goods a business has on hand. The video suggests keeping an inventory of returned items to quickly fulfill future orders, which can improve customer service by reducing wait times.

Highlights

Introduction to the video and the channel's focus on online money-making and dropshipping in the Netherlands.

Engagement with viewers by promising a weekly giveaway.

Announcement of a free 1-on-1 coaching session with the host.

Use of the YouTube comment picker to select a winner for the coaching session.

Discussion about the importance of handling returns effectively in e-commerce.

Explanation of the legal right of customers to return products within 14 days without reason.

Advice on not bearing the cost of return shipping to reduce the number of returns.

Recommendation to avoid selling clothing and electronics due to high return rates.

Estimation that between 2-5% of all orders will be returned.

Suggestion to keep a stock of returned products to quickly resolve customer issues.

Idea of using returned products for advertising or product photography.

Advantage of having a stock of returns to offer faster delivery to customers.

Mention of a trip to Bali with a group of online entrepreneurs.

Invitation for viewer's input on what kind of videos they would like to see from the Bali trip.

Announcement of a lifetime membership giveaway to the host's mentor program.

Encouragement for viewers to share ideas for videos in exchange for a chance to win the lifetime membership.

Thanking viewers for watching and expressing a desire for continued engagement.