Developing Intercultural Competence - Part I
Summary
TLDRIn this insightful discussion, Amy Moreno, Director of Inclusive Culture at the University of Colorado Boulder, delves into intercultural competence, emphasizing its significance in fostering inclusivity. She outlines it as an ongoing process of learning about one's own and other cultures, shifting perspectives, and adapting behaviors. Moreno highlights the importance of cultural self-awareness, empathy, and flexibility in navigating cultural differences, connecting these concepts to broader themes of diversity and inclusion.
Takeaways
- 🌟 Intercultural competence is a passion for Amy Moreno, who directs Inclusive Culture at the University of Colorado Boulder's College of Engineering and Applied Science.
- 📚 There isn't a single definition of intercultural competence, but it generally involves understanding and adapting to cultural differences and similarities.
- 🔄 Dr. Mitchell Hammer's definition emphasizes the ability to shift perspectives and adapt behavior across cultures.
- 🤔 Understanding one's own culture is foundational to appreciating other cultures, as it allows for a deeper exploration of personal values and behaviors.
- 🌐 Recognizing and comparing cultural values, such as respect, can help understand how they manifest differently across cultures.
- 🌱 Intercultural competence is an ongoing learning process that involves self-awareness, cultural knowledge, and the development of skills like empathy and adaptability.
- 💡 Conflict can be a productive space for cultural learning, as it provides opportunities to reflect and discuss cultural differences.
- 🌈 Diversity is about who makes up a group, inclusion is about creating an environment where all diversity is valued and engaged.
- 🔗 Intercultural competence is crucial for leveraging diversity and fostering inclusion, as it helps create a sense of belonging.
- 📈 Darla Dierdorf's literature review highlights the importance of attitudes, awareness, knowledge, and skills in intercultural competence.
- 🌐 Culture is omnipresent and can vary greatly even within a single country, emphasizing the need for continuous cultural learning and adaptation.
Q & A
What is Amy Moreno's role at the University of Colorado Boulder?
-Amy Moreno is the Director of Inclusive Culture with the College of Engineering and Applied Science at the University of Colorado Boulder.
What does Amy Moreno consider her passion?
-Amy Moreno is passionate about intercultural competence.
How long has Amy Moreno been in her current role?
-Amy Moreno has been in her role for about four months.
What does Amy believe intercultural competence involves?
-Intercultural competence involves expanding our knowledge, experience, understanding around attitudes, values, and beliefs of not only our own culture but others that we do not belong to.
Who is Dr. Mitchell Hammer and what does he say about intercultural competence?
-Dr. Mitchell Hammer is a theorist often referenced by Amy. He defines intercultural competence as the capacity to shift our perspective and adapt our behavior across cultural differences and similarities.
How does understanding other cultures help us understand our own culture better according to Amy Moreno?
-Understanding other cultures helps us understand our own culture better by sparking curiosity about our own cultural patterns, values, and beliefs, and by comparing and contrasting our values with others.
What is the connection between intercultural competence and diversity and inclusion according to Amy Moreno?
-Intercultural competence connects with diversity and inclusion by leveraging diversity to create an inclusive environment, ensuring that all cultures are valued and create a sense of belonging.
What tool does Amy Moreno's campus use to measure intercultural development?
-The campus uses the Intercultural Development Inventory as a prominent tool to measure intercultural development.
What are the key attitudes associated with intercultural competence according to Darla Dierdorf's literature review?
-The key attitudes associated with intercultural competence include demonstrating respect, being curious, open, and wanting to discover many ways of knowing and doing in the world.
Why is cultural self-awareness important in the context of intercultural competence?
-Cultural self-awareness is important because it allows us to understand our own culture, values, and beliefs, which is crucial for engaging productively across cultures.
How does Amy Moreno suggest we start understanding culture within our own environment?
-Amy Moreno suggests starting by reflecting on our own values and beliefs, considering where they come from, and how they impact our daily behavior and decision-making.
What does Amy Moreno mean when she says culture is everywhere?
-Amy Moreno means that culture is present in every aspect of our lives, including within classrooms, departments, or organizations, and it is important to understand the guiding values and behaviors that demonstrate these cultures.
Outlines
🌐 Introduction to Intercultural Competence
Amy Moreno, the Director of Inclusive Culture at the University of Colorado Boulder's College of Engineering and Applied Science, introduces herself and discusses her passion for intercultural competence. She emphasizes that there isn't a single definition for it, suggesting it involves an ongoing learning process to expand our understanding of different cultures' attitudes, values, and beliefs. Amy explains that intercultural competence is about shifting perspectives and adapting behavior across cultural differences, as described by Dr. Mitchell Hammer. She also touches on how understanding different cultures can help us understand our own culture better.
🔄 The Dynamics of Intercultural Competence
Amy delves deeper into intercultural competence, highlighting the importance of empathy and adapting behavior across cultures. She discusses how conflict can be a place for cultural learning and emphasizes the significance of understanding one's own culture to appreciate others. Amy introduces the concept of cultural self-awareness and the need to continuously learn about other cultures. She also mentions the use of the Intercultural Development Inventory as a tool for assessing intercultural competence and presents a model that connects intercultural competence with diversity and inclusion, explaining the relationship between 'who' (diversity), 'what' (inclusion), and 'how' (intercultural competence).
🌱 Cultivating Intercultural Competence
Amy explores the concept of culture-specific knowledge, explaining how understanding the values, beliefs, and traditions of different cultural groups can enhance intercultural competence. She discusses the importance of recognizing the cultural influences on our daily decisions and behaviors. Amy encourages individuals to reflect on their own cultural values and how they manifest in their actions. She also stresses the need to engage with others to understand and appreciate cultural differences, suggesting that culture is omnipresent and not limited to international interactions. Amy concludes by emphasizing the importance of adapting evidence-based practices to fit the specific cultural context.
Mindmap
Keywords
💡Intercultural Competence
💡Inclusive Culture
💡Cultural Self-Awareness
💡Empathy
💡Diversity
💡Inclusion
💡Cultural Differences
💡Adaptability
💡Conflict
💡Cultural Perspective
💡Intercultural Development Inventory
Highlights
Amy Moreno introduces herself as the Director of Inclusive Culture at the University of Colorado Boulder.
Intercultural competence is Amy's passion, and she is excited to discuss the topic.
Intercultural competence is defined as an ongoing learning process involving the expansion of knowledge and understanding of different cultures.
Dr. Mitchell Hammer's definition of intercultural competence is discussed, emphasizing the capacity to shift perspective and adapt behavior across cultures.
Understanding one's own culture is crucial for appreciating the complexities of other cultures.
Cultural self-awareness is key to recognizing how one's values and beliefs impact behavior.
Comparing and contrasting one's own cultural values with others can lead to a deeper understanding of cultural differences.
Intercultural competence involves active listening, empathy, and being adaptable.
Conflict can be a place for cultural learning and reflection.
Intercultural competence is connected to diversity and inclusion, focusing on leveraging diversity to create an inclusive environment.
Darla Dierdorf's literature review on intercultural competence is mentioned, highlighting attitudes, awareness, knowledge, and skills.
Cultural self-awareness involves understanding one's own cultural patterns and their origins.
Building cultural specific knowledge is essential for engaging with individuals from different cultural backgrounds.
The importance of recognizing that culture is everywhere and can vary even within a single institution is discussed.
Reflecting on one's values and how they guide behavior is a part of cultural self-awareness.
Engaging with others and discussing cultural values and behaviors can enhance intercultural competence.
Adapting evidence-based practices to fit different cultural contexts is crucial for intercultural competence.
Transcripts
today we have Amy Moreno talking to us here about intercultural competence and
I'll let Amy introduce herself thanks so much so yes my name is Amy
Moreno and I am the Director of Inclusive Culture with the College of
Engineering and Applied Science at the University of Colorado Boulder and
intercultural competence is actually one of my passion so I'm very excited that
we're spending the time kind of diving into this topic and so thank you mate oh
I'm gonna really appreciate you keeping us on point and tasks because I could
talk about this for days so thanks so much for having me well thank you thank
you it's it's it's really great to hear from you and it's really cool to hear
that the College of Engineering has a position like yours oh absolutely it's
an on girl so I've been in the role for about four months and so yeah the
college really is trying to put a lot of effort and emphasis really on creating a
more inclusive environment for a student staff and faculty yeah cool so maybe we
could start talking about what intercultural or cultural competence is
wonderful and often times what you will find is there's not one set definition
so that's important for folks to recognize and understand and even
spending some time looking through multiple definitions can be a great
strategy and so I'm going to use intercultural and cultural competence
kind of interchangeably as well because depending on who's defining or who the
theorist is they may use one or the other so just keep that in mind I tend
to use intercultural competence just to really try to emphasize kind of like
kind of back and forth between different individuals cultures and communities and
so to define first to recognize that it is an ongoing learning process so
intercultural competence really involves us expanding our knowledge experience
understanding around attitudes values beliefs of not only our own culture
which is kind of at the heart of it but others that we actually do not belong to
as well and dr. Mitchell hammer so a theorist
that I utilize and reference quite often talks about intercultural competence
being the capacity to really shift our perspective and really adapt our
behavior across cultural differences and similarities and so really unpacking
that a little bit it's understanding our own culture understanding others we do
not belong to really understanding how it impacts our behavior and then how do
we engage productively you know both effectively you know across cultures and
within our own so understanding a different culture does it help us
understand our culture better does help does understanding our culture help us
understand other cultures you know do they help each other how does that work
oh I love it I think they do help each other I often times when I'm coaching
you know in educating the intercultural space I really talk about at the heart
of it really recognizing and understanding our own culture our own
cultural patterns you know our values and beliefs kind of where they came from
you know how they're reinforced and how they really impact our behavior and the
reason I like starting there actually is because then I talk about how once we
can really be in tune with our own culture and understand the complexity of
ourselves we're really able to experience all sorts of complexities all
around us and so sometimes it can you know feel a little bit more comfortable
you know spark a little bit more curiosity to learn about ourselves right
the you know the the dynamics and you know the different individuals that
really you know impact and even in our own development throughout our lives you
know and really reflecting there and you know another component is as you
experience and really generate those quality relationship with other folks
and really learn about differences we can also then compare and contrast how
might that value right let's say of respect that's a common one how might
respect really play out in your life they don't in my because often times we
may find some similarities and I can imagine some differences and so we kind
of go through a process of even comparing and contrasting
our own beliefs and values with others so they are complimentary absolutely and
so we need to spend you know just as much time not only learning about our
own culture but others as well because we really will engage with folks that
are from all sorts of cultures throughout our lives so as again just
emphasizing and it's an ongoing process that's that's really cool could you
could you repeat dr. hammers definition again because it kind of derailed the
conversation a little bit oh no problem so it's really the
capacity to shift cultural perspectives right so and I like adding in really
being able to demonstrate the skill of empathy right to really you know
experience the world from someone else's worldview you know and then also then
our ability to adapt our behavior across those cultural similarities and
differences because in this component we're not going to be able to just show
up right and behave right and take actions in the same way in every single
context or with each individual and and oftentimes where I see this kind of
playing out and folks are surprised and unsure what to do is actually run
conflict a lot of times folks don't recognize that conflict is a great place
for cultures that come together and to be able to reflect and talk through that
piece as well and so it really does play out you know in all aspects of our work
environment educational environment so again just the capacity to shift our
perspectives and adapt our behavior across cultures Thanks
so right now we're talking about what it is right and how that fits a broader
perspective on diversity equity and inclusion why expand on that a little
bit more - for you and then actually if you want to share a screen and show a
couple different slides as well so just give me a moment here to
transition there we go all right you should be seeing a blank screen that is
my hope is that correct yes all right so I do want
to really connect intercultural competence with diversity and inclusion
a little bit and so when I give different talks and I'm doing workshops
I will present and utilize this slide it can be really helpful for folks that
kind of recognize you know that connection so first and foremost to
really recognize that diversity is our who right who is making up the group
right whether that students faculty you know colleagues you know in various
settings so you can oftentimes think you know the very differences that we have
our backgrounds our culture's as well as let's connect that with inclusion so you
can think of that as kind of the what as well so this is really creating the
environment in which all of the diversity really feels valued and
engaged having a sense of belonging as well so a
lot of times the focus is on the experience so you can see we now have
the who and the what right the important component is and where folks can really
struggle is the how and so this is what I really want to bring in intercultural
competence this is the focus on like that capacity it's really leverage
diversity and create an inclusive environment while keeping in mind all
the various cultures they really need to be valued right and create that sense of
belonging and on our campus so we actually utilize the most prominent tool
the intercultural development inventory which we can talk about that a little
bit more later yes so I'm hoping this really paints the picture of the
connection with intercultural competence connecting it with diversity and
inclusion cool it does yes great and then I also want to present actually
Darla Dierdorf so you know an intercultural is very prominent in the
field actually did a literature review so we can kind of focus a little bit
more to really recognize what are the attitudes the awareness knowledge and
skills that are really associated with intercultural competence sometimes this
can help us better understand the definition as well and so oftentimes and
we're talking about the attitudes really demonstrating respect
to be curious open you know really wanting to discover many ways of knowing
and doing in the world additionally as I mentioned that cultural self-awareness
really getting in tune with our own culture being able to describe you know
and talk with others about it as well as really building on our culture specific
knowledge of other cultural communities in which we do not belong as well so
we're constantly learning about others values beliefs and how they play out
various behaviors and decision-making and then there's a whole host of skills
that we can continue to build upon really that can aid in our intercultural
competence in the way that we engage with others as well so I'd mentioned
empathy which is on the list to really being able to actively listen you know
refraining from judgment and just really trying to understand and me curious
right really analyzing situations and interpreting what different behaviors
you know really might mean as far as beliefs and values and again that
ability to be adaptable and flexible so I'm hoping this kind of gives a
well-rounded picture really diving in a little bit deeper around what is
intercultural competence so when I look at the culture specific knowledge so I
worked with international students and that becomes very easy to identify so if
I have a student from Japan I have a student from China we we have these big
you know blocks of culture specific knowledge that I can talk about but I
think that we can have different levels of culture I could say within American
culture we have different cultures as well and in college we are dealing with
students coming from very different cultural backgrounds absolutely and you
know this is where even understanding recognizing you know what is culture
sometimes that's a starting point for folks so really recognizing and
understanding the values beliefs and traditions taught by the groups in which
we belong so oftentimes we may not recognize that when we're making a
decision writer behaving day to day how closely
tied it is to her culture so our our background our experiences really do
play a part in the way we navigate day to day and so sometimes it may be
helpful for folks to even start there and really start reflecting and thinking
about you know what I'd say my you know top three values are you know in the
workplace right or in the educational setting right and we can think of our
values of really what guiding us and what we deem is good right
really kind of help shape kind of where we're headed our goals for example and
you may want to then reflect where did I learn those values and beliefs you know
what settings whether that might be our educational settings you know art within
our families you know kind of exploring that piece and then reflecting about how
does my day-to-day behavior in actions really reflect those values and whatever
context that is whether that's the workplace or the educational setting and
so I think that's an important piece for cultural self and then again engage with
others right so it's really important to recognize that culture is everywhere
it's all around us there can be a culture within you know a certain
classroom that you're a part of a specific department or organization
there tend to be kind of guiding values and beliefs and really getting in tune
with the behaviors they kind of demonstrate those is pretty key in this
process so the more we can engage with other folks and reflect and even have
conversations about those values beliefs and behaviors I think that will help
enhance you know better understand that you know when we're talking about
culture or intercultural competence it does it goes beyond just engaging with
folks that you know from a global space in general so even like from college to
college we can say that there is a shift in culture absolutely right and so you
know and that's something to keep in mind if you are you know someone that
loves data and research like myself which I absolutely do
recognizing if you find evidence-based practices
you're likely going to have to adapt remember that definition I provided
you're going to have to adapt and really infuse some flexibility so that is
relevant for the culture and the people that will be engaging with that practice
cool that's that's a lot to think about it is yes absolutely that's great
questions and I think now this is a great starting point for folks to really
you know at this point as we're thinking of intercultural competence really
understand you know what is it you know how am I getting in tune with my own
culture as well how might I describe it to other folks as well and then that can
lead you into a little bit more about the why and then how do you keep engaged
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