High-Paying, Part-Time Work-From-Home Job: Make Money Listening to Calls

Summary

In this video, Delila, a remote work enthusiast, shares a hot lead for a seasonal, part-time call quality assurance role with PSI, supporting FEMA's emergency response efforts. The position involves reviewing customer service calls for accuracy and adherence to scripts. Delila emphasizes the minimal qualifications, making it accessible to most candidates, and advises on comparable salaries. She also highlights her resume-building software and resources to help applicants optimize their chances of getting hired. Viewers are encouraged to subscribe for more remote job leads and check out additional tools and job lists on her platform.

Takeaways

• 🎶 Delila introduces herself as a remote work enthusiast and shares daily job leads for work-from-home opportunities.
• 🔥 Today's lead is for a call quality assurance position available nationwide in the US, with minimal qualifications required.
• 📞 The role involves reviewing customer service calls for FEMA, focusing on monitoring agents for compliance and accuracy.
• 💵 The company, PSI, doesn't provide the exact pay for this role, but similar positions offer around $24.50 per hour.
• 📝 This is a short-term, seasonal, part-time role that requires US citizenship and passing a FEMA background check.
• 🛠️ Key responsibilities include monitoring calls, ensuring compliance with scripts, and providing feedback to agents.
• 🎧 Applicants need at least one year of customer support or client service experience and proficiency with CRM systems.
• 💼 PSI is a company with government contracts, and its employees report a positive work experience on platforms like Glassdoor.
• 📑 Delila recommends using a specific resume and cover letter template tailored to quality assurance roles for this application.
• 💡 Seasonal jobs like this are great for building experience, and Delila emphasizes the importance of applying quickly.

Q & A

What is the job lead mentioned in the video?

The job lead is a call quality assurance position with a company called PSI, which has contracts with the government and is related to FEMA's customer service calls.

What are the primary responsibilities of the call quality assurance position?

The primary responsibilities include conducting quality reviews of customer service representatives' calls, ensuring the highest quality service, monitoring phone calls for compliance with scripts, and providing feedback to the customer service team.

Is this a full-time or part-time position?

This is a part-time, short-term seasonal position.

What is the salary range for this position?

The salary for this specific role is not mentioned, but based on comparable positions, the pay is estimated to be around $20 to $24.50 per hour.

What qualifications are required for this job?

Candidates need at least one year of customer support or client service experience, proficiency in English, strong communication skills, familiarity with CRM systems, and proficiency with basic computer tasks like downloading and saving files.

Is there any special requirement for the candidates?

Yes, candidates must be U.S. citizens and pass a FEMA background check.

What additional skills would be a plus for this role?

Spanish bilingual skills, experience with customer calls, and the ability to handle sensitive and confidential situations are considered a plus.

What company benefits are offered for this position?

Since this is a part-time seasonal position, full-time benefits are not offered. However, PSI offers benefits for full-time positions.

Does the role involve interacting with customers directly?

The role mainly involves reviewing customer service agents' interactions with customers, but there might be occasional direct customer interactions.

How can candidates apply for this position?

Candidates can apply for the position by visiting the company’s website and using a quality assurance resume template provided by the remote Resume Builder software, which Delila recommends in the video.