Roleplay Teller: Setoran Tunai

Summary

The script depicts a customer service interaction at a bank. A customer, referred to as 'ibu' or 'mbak', is assisted with a cash deposit transaction. The teller confirms the customer's queue number, account details, and deposit amount in Indonesian Rupiah. After verifying the information, the transaction is processed, and the customer is informed about a promotional offer for a lifetime credit card with waived annual fees. The customer is provided with a brochure for future reference and thanks the teller for the service.

Takeaways

• 🕒 The transaction takes place in the morning at 10 AM.
• 👩‍💼 Customer service is being provided by a female attendant.
• 💼 The customer is referred to as 'Ibu', which is an Indonesian term of respect for an elder or married woman.
• 📝 The customer is making a cash deposit transaction.
• 🏦 The customer's bank account number is 7030 7285 8100.
• 💵 The amount to be deposited is Rp500,000 (Indonesian Rupiah).
• 🔍 The attendant checks the customer's identification and account details before proceeding.
• 🗂️ The transaction is processed, and the deposit is credited to the customer's account.
• 🎉 The bank is offering a 'clip for life' promotion where using their credit card grants a lifetime annual fee waiver.
• 📢 The customer is provided with a brochure and encouraged to contact the call center if interested in the promotion.
• 🙏 The attendant thanks the customer for coming in early in the morning.

Q & A

What is the customer's queue number mentioned in the script?

The customer's queue number is 009.

What service is the customer seeking at the beginning of the conversation?

The customer is seeking assistance for a cash deposit.

What is the name of the person the customer is speaking with?

The name of the person the customer is speaking with is not explicitly mentioned in the script.

What is the customer's account number for the deposit?

The customer's account number for the deposit is 7030 7285 8100.

How much does the customer want to deposit?

The customer wants to deposit Rp500,000.

Does the customer have to wait for the transaction to be processed?

Yes, the customer is asked to wait for a moment while the transaction is being processed.

What is the outcome of the transaction after processing?

The transaction is credited to the customer's account with a nominal amount of Rp500,000.

What promotion is being offered by the bank?

The bank is offering a 'clip for life' promotion where customers get a lifetime free annual fee if they use the bank's credit card.

Is the customer interested in the credit card promotion?

The customer does not express immediate interest but is given a brochure to consider the offer later.

How can the customer contact the bank's call center if they are interested in the promotion?

The customer can contact the call center by calling the number provided on the brochure.

What is the customer's response to the offer and the service provided?

The customer thanks the service provider for their help and does not express any further interest or questions at the end of the conversation.