Process Mapping
Summary
TLDRProcess mapping is a visual tool that makes the invisible office processes visible, allowing for analysis and improvement. It involves identifying each step, the job function responsible, and the flow from suppliers to customers. A value stream map provides a macro-level view, while detailed mapping uses color-coded Post-it notes to represent different process elements. This method was successfully applied by the Bureau of Criminal Investigation to enhance their DNA analysis process, leading to faster criminal apprehension and swift justice.
Takeaways
- 🔍 **Process Mapping Reveals Invisible Workflows**: It makes the typically unseen processes in an office environment visible and analyzable.
- 🏭 **Manufacturing vs. Office Processes**: While manufacturing processes are more tangible, office processes often remain hidden and unexamined.
- 🚀 **Improvement Through Visibility**: Process mapping allows for the identification of inefficiencies and waste, leading to targeted improvements.
- 📈 **Starting with a SIPOC Diagram**: This high-level diagram outlines the process's suppliers, inputs, outputs, customers, and scope.
- 👥 **Engagement of Process Owners**: Those who work in the process should be involved in mapping it to ensure accuracy and buy-in.
- 🎨 **Visual Exercise with Physical Space**: A large space and visual tools like Post-it notes are used to organize and visualize each step of the process.
- 📝 **Verb Noun Format for Steps**: Steps should be written in a clear, actionable format to facilitate understanding and improvement.
- 🌈 **Color Coding for Clarity**: Different colors of Post-it notes represent different aspects of the process, such as steps, decisions, and delays.
- 🔗 **Connecting Steps with Arrows**: Straight arrows for tasks by the same function, box arrows for handoffs, and jagged arrows for electronic transfers.
- 🔍 **Analyzing for Value and Waste**: After mapping, identify value-added activities and non-value added steps, including those mandated by regulation.
- 💡 **Real-World Success Story**: The Bureau of Criminal Investigation used process mapping to improve their DNA analysis process, leading to faster results and increased efficiency.
Q & A
What is the primary purpose of process mapping?
-The primary purpose of process mapping is to make the invisible processes visible, allowing us to understand them, identify inefficiencies and waste, and take steps to improve them.
Why are manufacturing processes more visible compared to office processes?
-Manufacturing processes are more visible because they involve tangible transformations of raw materials into finished products that can be seen, whereas office processes are often intangible and not easily observed.
What does a SIPOC diagram represent in the context of process mapping?
-A SIPOC diagram represents the macro level big picture of a process, identifying the suppliers, inputs, outputs, and customers of the process, as well as the scope of the process.
Who should be involved in the process mapping exercise?
-The people who work in the process should be the ones doing the process mapping, as they have direct knowledge and experience with the process.
Why is ample space important for process mapping?
-Ample space is important for process mapping to organize each piece of the process visually and to allow for the placement and rearrangement of Post-it notes representing each step.
What is the significance of using different colors of Post-it notes in process mapping?
-Using different colors of Post-it notes helps to visually distinguish between various elements of the process, such as functional areas, decision points, and delays, making the process map easier to understand.
How should the steps of a process be written on Post-it notes during mapping?
-The steps should be written in a verb-noun format, which clearly describes the action and the object involved in each step.
What symbols are used to represent different types of steps in a process map?
-Straight arrows are used to connect steps within the same function, box arrows represent handoffs between functions, and jagged arrows indicate electronic handoffs.
What are the three types of activities identified during the analysis of a process map?
-The three types of activities identified are value-added activities, non-value added activities, and non-value added but necessary steps.
How did the Bureau of Criminal Investigation benefit from process mapping?
-The Bureau of Criminal Investigation benefited from process mapping by improving their DNA analysis process, leading to faster results, criminals being taken off the streets sooner, and swifter justice.
Where can one find more information on process mapping and its benefits?
-More information on process mapping and its benefits can be found on the website lean.ohio.gov under the resources tab.
Outlines
📈 Process Mapping: Visualizing Workflows
Process mapping is a technique used to make the invisible processes visible, allowing for a better understanding and analysis of how work is done. It's particularly useful in office environments where the flow of work is often not apparent. The process involves mapping out all the steps of a process and identifying the job functions that complete each step. This visual exercise helps identify inefficiencies and areas for improvement. It often starts with a SIPOC diagram to illustrate the big picture, including suppliers, inputs, outputs, and customers. The actual process mapping is done on a large scale, using Post-it notes of different colors to represent different elements of the process, such as steps, decisions, and delays. The goal is to analyze the map for value-added activities, non-value-added activities, and waste, with the aim of simplifying and improving the process for better customer value. An example of successful process mapping is the Bureau of Criminal Investigation's improvement of their DNA analysis process, leading to faster results and swifter justice.
Mindmap
Keywords
💡Process Mapping
💡Inefficiencies
💡Waste
💡Swim Lane Diagram
💡Functional Areas
💡CYPO Diagram
💡Post-it Notes
💡Handoffs
💡Value-Added Activities
💡Non-Value Added Activities
Highlights
Making the invisible visible through process mapping is crucial for understanding and improving workflows.
In manufacturing, processes are more visible, but in office environments, they often remain unseen and unanalyzed.
Process mapping allows for a comprehensive view of a process to identify inefficiencies and waste.
Mapping involves visualizing all steps of a process and identifying the job function that completes each step.
Process mapping begins with a SIPOC diagram, illustrating the macro level view of the process.
The SIPOC diagram identifies suppliers, inputs, outputs, customers, and the scope of the process.
Process mapping should involve the people who work in the process to ensure accuracy and buy-in.
A large piece of paper or wall space is needed to map out the process visually.
Functional areas involved in the process should be identified and mapped with horizontal bands or Swim Lanes.
Post-it notes are used to write and organize steps in a verb-noun format.
Color-coded Post-it notes help to visually distinguish different types of steps and activities.
Single straight arrows are used to connect steps within the same functional area.
Handoffs between functions are shown with box arrows, while electronic handoffs use jagged arrows.
Once the map is drawn, analyze it for value-added activities and areas of improvement.
Identify non-value added activities that use resources but do not contribute to the final product or service.
Distinguish between necessary non-value added steps and those that could be eliminated.
The Bureau of Criminal Investigation used process mapping to improve their DNA analysis process.
Process mapping can lead to faster results, criminals being taken off the streets sooner, and swift justice.
For more information on process mapping, visit lean.ohio.gov and click on the resources tab.
Transcripts
making the invisible visible that's
process mapping our processes are
typically invisible to us it's just what
we do in manufacturing processes are
bolted to the floor and much more
visible you can actually see raw
materials being transformed into a
finished product but often in an office
environment we never know the whole flow
and never take a step back to look at
the process as a whole and really
analyze it to make it better
so why should we process map it allows
us to look at a process understand it
and identify inefficiencies and waste so
that we can begin to take steps to
improve the
process mapping all the steps of a
process and identifying the job function
that completes each step allows us to
identify areas for
improvement process mapping is bold and
visual helping to make the process
visible
often process mapping begins with a cypo
diagram which illustrates the macro
level big picture and has identified the
suppliers inputs outputs and customers
of the process and importantly the scope
of the
process the people who work in the
process should be the people who are
doing the process
mapping process mapping is a visual
exercise and requires ample space to
organize each piece of the process
start with a large piece of paper placed
on a large
wall next you'll want to determine the
functional areas those that do something
in the
process identify a horizontal band or
Swim Lane for each functional area
involved in the
process alternatively you can start with
the first functional area and begin
mapping the process adding other
functional areas in their own swim Lane
as you arrive at those
steps start with the first step and ask
what comes next write each step in a
verb noun
format have participants write the steps
on Post-it
notes Place each note on the process map
in order and in correct swim Lane move
the notes around until the group is
satisfied that all steps have been
identified and that each step is in the
correct
order using colorcoded Post-it notes
helps to make the process visible for
examp example beginning and ending
points of the process use green Post-it
notes pink Post-it notes are used to
identify functional
areas any task activity where work is
performed use yellow Post-it notes use
blue Post-it notes turned into a diamond
shape to indicate a decision point which
will lead to a separate path or set of
steps use purple Post-it notes anytime
there is a wait or delay before the next
step or decision
next you will connect the steps in one
swim Lane with single straight
arrows single straight arrows are used
between tasks performed by the same
person work unit or
function handoffs between functions are
shown with box arrows and electronic
handoffs are shown with Jagged arrows
once the process map is drawn it's time
to analyze it for potential areas of
process
Improvement Begin by ident identifying
value added activities those that
transform materials and information into
products or services that the customer
wants identify nonv value added
activities those that use resources but
do not directly contribute to the
product or
service identify nonv value added
activities but necessary steps those
that are non-value added but mandated by
regulation rules or statute and cannot
be changed unless the regulation has
changed identify waste rework handoffs
and things that could be eliminated from
the process to make it simpler and of
more value to the customer the Bureau of
criminal investigation successfully
utilized process mapping to improve
their DNA analysis process and deliver
faster results which led to criminals
being taken off the streets sooner and
Justice delivered
swiftly for more information regarding
process mapping and how it can help you
make improvements visit lean.
ohio.gov and click on the resources
tab
関連動画をさらに表示
Value Stream Mapping Tutorial | Value Stream Mapping Symbols Explained | Invensis Learning
SIPOC
Lezione 4C - CREAZIONE VSM - Parte 3 di 4 - Lean Thinking e Toyota Producition System - Zero sprechi
Walk through a User Story Map Example with Mike Cohn
How do I document data flow under GDPR?
Lezione 4A - CREAZIONE VSM - Parte 1 di 4 - Lean Thinking e Toyota Producition System - Zero sprechi
5.0 / 5 (0 votes)