Hotel Management - 3. Hotel operation structure, cost centers and typical organisation chart
Summary
TLDRThis video educates viewers on the operational and cost structures of a typical hotel. It outlines the various departments, including room division, food and beverage, and administrative units like HR and finance. The video also discusses how some hotels may combine or outsource certain departments based on size and location. It emphasizes the importance of individual performance measurement for each division and hints at upcoming content on hospitality accounting standards.
Takeaways
- 🏢 The video discusses the operational and cost structure of a typical hotel, focusing on various departments and their functions.
- 🔑 The hotel's cost structure begins with general management and branches out into specific departments such as rooms division, food and beverage, and administrative departments.
- 🏨 The rooms division includes front office, housekeeping, concierge, and sauna services, which are crucial for guest satisfaction.
- 🍽️ The food and beverage department encompasses all-day dining, specialty restaurants, kitchens, and is a significant revenue generator for hotels.
- 💼 Administrative departments like marketing, finance, procurement, and human resources support the overall hotel operations.
- 🏋️♂️ Additional operating departments may include spa, laundry, transportation, and gift shops, depending on the hotel's offerings and location.
- 🔧 The maintenance department is responsible for the upkeep and repair of the hotel's physical property, ensuring a safe and attractive environment for guests.
- 📊 Hotel profit and loss statements and financial reports are divided by department to measure individual performance and efficiency.
- 👥 The organizational structure of a hotel can vary, with some having more departments like room service, bars, or banquet facilities.
- 🌐 The size and individual requirements of a hotel property influence its departmental structure and cost allocation.
- 🎥 The next video will cover accounting standards used in the hospitality industry, providing further insight into hotel financial management.
Q & A
What are the typical operational cycles in a hotel?
-The typical operational cycles in a hotel are related to the guests' arrival, their stay at the property, and after their visit.
What is the role of general management in a hotel's cost structure?
-General management oversees the various departments in a hotel's cost structure, which includes rooms division, food and beverage, and other administrative departments.
Which departments are included in the rooms division of a hotel?
-The rooms division of a hotel typically includes front office, housekeeping, concierge, and sauna services.
What departments make up the food and beverage department in a hotel?
-The food and beverage department consists of all-day dining restaurants, specialty restaurants, kitchens, and other related services.
What are some examples of other operating departments found in a hotel?
-Other operating departments in a hotel can include spa, laundry, transportation, and gift shops, depending on the hotel's offerings.
How does the size and location of a hotel property affect its departmental structure?
-The size and location of a hotel property can influence its departmental structure, with some hotels combining or omitting certain departments based on their individual requirements.
What is the purpose of dividing hotel profit and loss into individual divisions?
-Dividing hotel profit and loss into individual divisions allows for the measurement of the performance of each division within the hotel.
Can you provide an example of a different hotel structure mentioned in the script?
-An alternative hotel structure includes a general manager overseeing executive assistant managers and individual departments like room division, personnel, HR, accounting, marketing, engineering, and purchasing.
How might the front office department differ in organization from one hotel to another?
-The front office department may include additional services like room service, bars, or banquets, depending on the specific organization or setup of the hotel.
What will be the focus of the next video in the series?
-The next video will focus on the accounting standards used for hospitality.
Outlines
🏢 Overview of Hotel Operation and Cost Structure
This paragraph introduces the operational and cost structure of a typical hotel. It explains that hotels have a cost structure that includes general management and various departments such as rooms division (front office, housekeeping, concierge, sauna services), food and beverage (all-day dining, specialty restaurants, kitchens), and administrative departments (marketing, finance, procurement, HR, IT). It also mentions that some hotels may have additional departments like spa, laundry, transportation, and gift shops, depending on the property's location and size. The structure can vary, with some departments being combined or outsourced. The paragraph concludes by mentioning that the next video will discuss accounting standards used in the hospitality industry.
Mindmap
Keywords
💡Hospitality Operation Cycles
💡Cost Structure
💡Rooms Division
💡Food and Beverage Department
💡Administrative Departments
💡Sales and Marketing Division
💡Maintenance Department
💡Executive Office
💡Profit and Loss
💡Accounting Standards
💡Outsourcing
Highlights
Introduction to the hospitality operation cycles and their relation to guest arrival, stay, and departure.
Exploration of the cost structure of a typical hotel, including general management and various departments.
Description of the rooms division, which includes front office, housekeeping, concierge, and sauna services.
Details on the food and beverage department, encompassing all-day dining, specialty restaurants, kitchens, and more.
Discussion on administrative departments responsible for marketing and other activities.
Mention of other operating departments like spa, laundry, transportation, and gift shops.
Explanation of additional administration departments such as finance, procurement, human resources, and information technology.
Breakdown of the sales and marketing division, including reservations, marketing, revenue management, and sales.
Highlight of the maintenance department's role in property maintenance and repairs.
Variability in hotel departments based on location, size, and individual requirements.
Differentiation in hotel structures, with some having combined departments or outsourcing certain functions.
Example of a typical hotel structure with a general manager overseeing various departments.
Alternative hotel structure examples, such as having separate departments for personnel, HR, accounting, and more.
Variations in hotel organization, including the possibility of additional departments like room service, bars, and banquets.
Teaser for the next video, which will cover accounting standards used in the hospitality industry.
Conclusion and a thank you note for watching the video.
Transcripts
hello and welcome back in the previous
video we learned about the hospitality
operation cycles how it is related to
the guests arrival and then while they
are at the property or after they visit
the property in this video we will be
learning about various operation and
cost structure of the typical hotel
so the typical hotel has a cost truck
has general management and then after
the general management they are divided
into various departments such as rooms
division which consists of front office
housekeeping concierge and sauna
services then there is a food and
beverage department which consists of
all-day dining restaurant specialty
restaurant kitchens and other
administrative departments for marketing
and other activities then there are
other operating departments which
consist of spa laundry transportation
gift shops depending on your particular
hotel then there are other
administration departments which consist
of finance and procurement human
resource information technology
executive office sales and marketing
division will consist of reservations
marketing revenue management and sales
then there is a maintenance department
we takes care of privity maintenance of
the property and then the repairs so
some hotels may have all of these some
hotels may have additional departments
such as renting of offices and other
departments such as sea sports and in
depending on the on the location of the
property size of the property some
hotels have combined them like there is
no gift shop or the gift shop is part of
front office there is no spa or there is
no laundry or sometimes the the
executive finance and procurement is
taking care of executing office some
some hotels may not have revenue
management or separate reservations
which may be outsourced or it depends on
the Hobbit Hotel of these operating
departments or the cost structure
depends on the size of the property and
is there
individual requirements but this is a
very general department the general
structure of the hospital hotels so the
hotel profit and loss and financial
reports are also divided into each
individual division so that the
individual performance of each division
can be measured another example of a
typical hotel structure can be this is
can we look at here where you have a
general manager which is governing the
executive assistant manager and then
there are individual departments such as
room division personnel HR accounting
marketing engineering purchasing food
and beverage so this is another type of
example in the previous example we saw
purchasing it part of accounting and
finance subdivision can have it
separately subject there is no other
departments like aspire other things are
part of the rules division and some
hotels may have more than in front
office they have like room service they
have bars banquet so it all depends on
the individual particular organization
or setup of the hotel so in the next
video we'll be learning about what are
the what is accounting standards used
for hospitality so stay tuned thank you
very much
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