Oral Communication in Context - Listening
Summary
TLDRThe video script by Miss Guardian Cartado emphasizes the importance of effective listening in communication. It distinguishes between active and passive listening and explains the difference between hearing and listening. The script also highlights common barriers to listening, such as noise and preconceived notions, and offers practical tips for improving listening skills. It underscores the significance of listening in enhancing relationships and workplace competence, citing insights from Forbes and Success Magazine.
Takeaways
- 😀 Listening is a crucial part of effective communication and requires full attention and focus to accurately receive and interpret messages.
- 🔍 Listening involves not just hearing but also interpreting the sounds to understand the speaker's experience or message.
- 👂 The difference between listening and hearing is that listening is an active process of interpreting sounds, while hearing is a passive reception of sound waves.
- 📈 Active listening demands effort and concentration, often used in situations like lectures or discussions, whereas passive listening is less focused and can occur while multitasking.
- 🚫 Barriers to listening include both external noise, like a radio playing, and internal noise, such as emotional or mental distractions.
- 🤔 Understanding oneself and others is essential for effective listening; preconceived notions can hinder the reception of the full message.
- 📝 To improve listening skills, one should stop talking and interrupting, concentrate on the task at hand, and avoid criticizing the speaker.
- 👀 Removing distractions and focusing on the main points of the speaker's message can greatly enhance listening effectiveness.
- 📖 Taking notes while listening helps in paying attention and retaining the information conveyed.
- 🌐 Observing both verbal and non-verbal cues is important for a comprehensive understanding of the speaker's message.
- 💡 Practicing good listening habits can improve professional and personal relationships and is often discussed in business literature for its importance in maintaining successful interactions.
Q & A
What is the main topic of the oral communication session presented by Miss Guardian Cartado?
-The main topic of the session is about the importance of listening in the communication process and how to effectively interpret messages.
Why is listening considered an important skill in communication according to the script?
-Listening is important because it is essential for effective communication, helps in understanding the message, and is a skill that can be enhanced to improve relationships with others.
What percentage of our time do we spend listening according to a 2009 researcher mentioned in the script?
-According to the 2009 researcher, we spend 45 percent of our time listening.
What is the estimated level of listening effectiveness stated in the script?
-The level of listening effectiveness is estimated to be about 50 percent, indicating that we do not fully receive and understand all the messages sent.
What is the difference between listening and hearing as explained in the script?
-Listening is a process where we use our sensory experiences and background knowledge to interpret spoken language, while hearing is the act of receiving sound waves without necessarily interpreting them.
What are the two types of listening models discussed in the script?
-The two types of listening models discussed are active listening, which requires effort and concentration, and passive listening, which does not rely on focus or effort.
What are the two kinds of noise that can act as barriers to effective listening?
-The two kinds of noise are external noise, which comes from physical objects or the environment, and internal noise, which are emotional or mental distractions.
How can preconceived notions about oneself and others affect the listening process?
-Preconceived notions can prevent one from getting the full message, as they may cause mental contradictions, selective hearing, or preoccupation with criticizing the speaker's appearance or voice rather than focusing on the message.
What are some of the habits suggested in the script to improve listening skills?
-Some habits to improve listening skills include stopping talking and not interrupting the speaker, concentrating on the task of listening, not criticizing the speaker, removing distractions, avoiding emotional reactions, being patient, guarding against prejudice, focusing on main points, taking notes, and watching for verbal and non-verbal communication.
What does Brian H McKeel's quote suggest about the act of listening?
-Brian H McKeel's quote suggests that truly listening to another person is one of the most sincere forms of respect.
Outlines
👂 The Importance of Effective Listening
Miss Guardian Cartado introduces the topic of listening as a crucial component of oral communication. She emphasizes that listening involves accurately receiving and interpreting messages, requiring full attention and focus. The speaker highlights the significance of listening in effective communication and maintaining relationships, citing research that we spend 45% of our time listening and that our listening effectiveness is only about 50%. The paragraph also clarifies the difference between listening and hearing, explaining that listening is an active process of interpreting sounds, while hearing is a passive reception of sound waves.
🔊 Understanding Listening Models and Barriers
The script discusses two models of listening: active and passive. Active listening demands full attention and concentration, often required in lectures or discussions, while passive listening occurs when attention is divided, such as listening to the radio while talking. The paragraph also identifies barriers to effective listening, including noise, which can be external, like a radio playing, or internal, such as emotional or mental distractions. Understanding oneself and others is also touched upon, noting that preconceived notions can hinder the reception of messages.
📝 Enhancing Listening Skills for Better Communication
The final paragraph focuses on improving listening skills, offering a guide with ten actionable tips. These include stopping talking and interrupting, concentrating on the task at hand, avoiding criticism of the speaker, removing distractions, managing emotional reactions, being patient, guarding against prejudice, focusing on main points, taking notes, and observing both verbal and non-verbal communication. The paragraph concludes with a quote by Brian H McKeel about the sincerity of listening as a form of respect, inviting questions or clarifications from the audience.
Mindmap
Keywords
💡Listening
💡Communication
💡Hearing
💡Active Listening
💡Passive Listening
💡Noise
💡External Noise
💡Internal Noise
💡Preconceived Notions
💡Empathy
💡Non-verbal Communication
Highlights
The importance of listening in effective communication is emphasized as it requires full attention and focus to accurately interpret messages.
Listening is identified as a skill that can be enhanced to avoid misunderstandings and improve communication.
Statistics from 2009 show that people spend 45% of their time listening, and 90% of information is received through eyes and ears.
Only about 50% of messages are effectively received and understood, indicating a need for improved listening skills.
Listening helps maintain relationships and stay focused on the message being sent.
The difference between listening and hearing is explained, with listening involving interpretation and hearing being the reception of sound.
Active listening requires effort and concentration, unlike passive listening which occurs when attention is divided.
External noise is defined as sensory stimuli from the environment that can hinder effective communication.
Internal noise refers to emotional or mental distractions that affect a listener's focus.
Preconceived notions about oneself and others can impact the quality of listening and the reception of messages.
Understanding oneself and others is crucial for effective listening and communication.
Business magazines like Forbes discuss the importance of good listening habits for maintaining relationships in the workplace.
A guide to improving listening skills includes stopping talking, concentrating, not criticizing the speaker, and removing distractions.
Avoiding emotional reactions and being patient are part of the strategies to enhance listening skills.
Guarding against prejudice and focusing on the main points of the speaker's message are also important for better listening.
Taking notes and observing both verbal and non-verbal communication are recommended for attentive listening.
A quote by Brian H McKeel highlights the respect inherent in genuinely listening to another person.
Transcripts
again I'm Miss guardian cartado and I am
your oldest here in oral communication
in context our topic for today is all
about listening and when we say
listening this is the ability to
accurately receive and interpret message
in the communication process and of
course in listening it will require your
full attention and focus in order for
you to understand the message that was
being sent by the sender so before we
begin I have here a question why do you
think listening is important anyone for
good communication according to Nera
that is correct and so of course
listening is very important in order for
us to communicate effectively and of
course it will be your advantage when
you know how to listen and to understand
the message but what if you don't have
the ability to listen effectively then
of course there is a possibility that
you will misunderstood the message right
so that is why listening is very
important and that is one of the skill
that you need to enhance so in order for
you to communicate well with other
people
why is listening important according to
this listening is the most basic kind of
communicating activity that we do daily
and in 2009 a researcher said that we
spent 45 percent of our time listening
and that 90 of the information We Gather
are attained and received through our
eyes and ears it was stated in studies
that the level of our listening
Effectiveness is only about 50 which
means that we do not receive and
understand the entirety of the message
listening helps us stay focused on the
message being sent it's in comprehension
and may improve or at least
maintain our relationships with other
people so now we will talk about the
difference between listening and hearing
So when you say listening listening is a
process where we use our sensory
experiences or our background knowledge
to recognize interpret spoken or verbal
language to satisfy a need so here in
listening it means you are paying
attention and you're interpreting the
sounds that you hear for example your
friend tells you a story about what
happened to him all day and of course as
your friends speak it will require your
full attention and you will start to
understand his experience on that day so
once you understand and interpret the
message of her friend that is also the
time when you will have a comment and
you will also ask question questions
about his experience on that day so that
is reasoning you are paying attention
and you're interpreting the sounds that
you hear while here in hearing hearing
is when we refer to the plain Act of
receiving sounds so here in hearing
think we are aware of the noise or
sounds but we don't interpret it we just
receive the sound waves through our ears
example is when you're watching
television you can still hear the dog
barking outside your house so that is
hearing so here in the listening and
hearing you use both of your ears right
but that doesn't mean that they have the
same meaning so again here in listening
you are paying attention and you're
interpreting the sounds that you hear
while hearing hearing you are aware of
the noise and sounds but you don't
interpret it so that is the difference
between listening and hearing
here in the listening you just receive
the sound waves through your ears
now we have the models of listening we
have the active listening and passive
listening let us first have the active
listening active listening requires
effort and concentration on the
listener's part listening to lectures
discussions or conferences this this
action demands your full attention and
concentration so you can understand the
message so here in the active listening
you are giving your full attention to
the person who is speaking or to the
sender of the message so from the word
itself active you are listening actively
or you are listening attentively and of
course it requires your effort and
concentration on if you are the listener
right well here in the passive listening
passive listening does not rely on Focus
or effort this usually happens when you
do something else while listening
simultaneously listening to two sounds
Divine you divide your attention which
leads to superficial or non-challength
listening this also happens when you
listen to well away your time or when
you try to ease up from stress an
example can be listening to the radio
while you talk to a parent so here in
the passive listening it is a lot like
hearing so you will just hear the
message but you're not doing an effort
to understand the information and also
hearing the passive listening you're not
asking questions and you don't interrupt
the speaker just to ask questions unlike
interactive listening we're in you ask
question or you are listening actively
or you are listening attentively so that
is the difference between the passive
listening and active listening
so now we will talk about the barriers
to listening we have the noise we've
studied noise right so according to this
this is any kind of sensory stimuli that
affects the transmission of messages it
can dampen or boost your speaking
engagements depending on how you deal
with them or utilize them so again here
in the noise this is any barrier to
effective communication and of course
this is also any distractions that
prevents the receiver from paying
attention examples are a radio playing
in the background while you're listening
to me right so we have two kinds of
Noise We have the external and internal
or external noise and internal noise
according to this these are kinds of
noise that come from physical objects
the clue right here is the word objects
such as the radio rooster outside your
house temperature of the room and
comfortable chair taste the food
Etc that disturbs you and prevents you
from giving your complete focus and
attention to what you're listening to
while here in internal these are
emotional or mental distractions that
interfere with your attention while
listening daydreaming prejudice against
the speaker anticipating and predicting
what will come up next can affect your
focus so in simple words when we say
external noise this is mostly on the
environment or the object while here in
the internal noise this is also called a
psychological noise or internal
distractions so these are the emotional
or mental distractions so in order for
you to understand these two kinds of
noise I have here an example of external
or extrinsic and internal or intrinsic
noise so again when we say extrinsic
noise it is more on the objects and the
environment example is hot or cold room
of course it will affect your listening
right when you're listening to someone
noisy neighbors
and comfortable chair
jeeps and buses outside windows
classmate fidgeting with his pen
old air conditioner while here in in
Princess again these are emotional or
mental distractions or within the body
examples are feeling of pain or hunger
family problem financial problem fear of
teacher sleeplessness constant self
focus so these are Under the intrinsic
noise and those are the those are under
the noise the extrinsic noise and of
course the intrinsic noise so now we
will talk about understanding yourself
and understanding others
preconceived notions about yourself will
prevent you from getting the entirety of
the message how you feel about the
speaker and the topic also affect how
you listen to someone if you see
yourself superior to the speaker you
will have a hard time listening to them
because you tend to mentally contradict
their messages or criticize them in your
mind if you find the topic boring you
tend to space out and just hear certain
parts which catches your interest
this is also called selective hearing
understanding adults others rather these
are about the preconceived notions or
beliefs about others you judge the
speaker according to voice quality
gestures appearance or social standing
these actions and thoughts affect how
you'll listen to the speaker you become
preoccupied in criticizing the way they
look or sound which makes you either an
attentive listener or someone who
totally disregards the messages coming
from this speaker so here in the
understanding yourself it is more on how
you see yourself
entering the understanding others its
focus is on how to see your uh to see
other people of course and of course it
will affect the communication on how you
see yourself and how you see others so
listening well listening is a
fundamental component in communication
practicing habits in improving your
listening skills not only make you a
more competent member of the workforce
or school it enhances your relationships
with yourself and with other people
Business magazines such as Forbes and
Success Magazine still discuss the
importance of practicing good listening
habits to improve or maintain
relationships at work and in business so
we have here a guide in order for you to
improve your listening skill
number one stop talking so when someone
is talking all you need to do is to
listen okay you don't need to speak and
also don't interrupt the speaker let
them Finish First and give them time to
speak and hear what they want to say so
if it is not your turn to speak don't
speak okay according to Mark green if we
were supposed to talk more than we
listen we would have two tongues in one
ear so that is from Mark Twain number
two concentrate on your task what's your
task of course listening when you're
listening with someone don't think about
anything else focus on your task which
is listening to what is being sent or
what is being said by by the sender of
course number three don't criticize the
speaker so sometimes we cannot deny that
we based on the physical appearance of
the speaker if we're going to listen
right but of course let us not forget
that more than anything the message of
the speaker is the most important not on
the looks or his voice or what number
four
remove distractions focus on what is
being said so in order for you to
understand well the message of the
speaker you need to remove distractions
like for example Now using your phone
while listening to me so instead that
you will understand our lesson for today
your attention will be focused on
something else so again focus on what is
being said number five avoid emotional
reactions empathize so when you're
listening to the speaker you have to
manage your emotional reaction or you
need to react well you need to see the
topic from the perspective of the
speaker and you need to always keep an
open mind okay number six you have to be
patient so all of us we experience being
a speaker right and there are instances
where we really stop and things think
first about what we're going to say so
of course as a listener you have to be
patient number seven guard again against
Prejudice we've studied Prejudice right
so again when you say Prejudice it is an
opinion on someone based on the person's
particular membership a group so if ever
the speaker comes from a different
background you have to let go of your
idea or preconceived idea about their
culture and of course you have to focus
more on the message that they're trying
to say just like what I've said a while
ago the most important is the message
that the speaker is trying to say number
eight focus on main points so when we
are listening
we don't have to remember every word all
we need to do is to focus on the idea or
focus on the main points of the speaker
number nine take down notes so so taking
down notes is important right it only
means that we are paying attention or we
are listening to what is being said
number 10 watch for verbal and
non-verbal communication so of course
when you're listening to someone you
also need to focus or watch their or
observe their non-verbal communication
not only in the verbal if you need to
observe their facial expressions their
gestures eye movements and more so
before we end I have I just want to
share these quotes to all of you
according to Brian H McKeel one of the
most sincere forms of respect is
actually listening to what another so
that would be all for today if you have
questions or clarifications you may now
chat it on the chat box
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