Oral Communication in Context - Listening

Summary

The video script by Miss Guardian Cartado emphasizes the importance of effective listening in communication. It distinguishes between active and passive listening and explains the difference between hearing and listening. The script also highlights common barriers to listening, such as noise and preconceived notions, and offers practical tips for improving listening skills. It underscores the significance of listening in enhancing relationships and workplace competence, citing insights from Forbes and Success Magazine.

Takeaways

• 😀 Listening is a crucial part of effective communication and requires full attention and focus to accurately receive and interpret messages.
• 🔍 Listening involves not just hearing but also interpreting the sounds to understand the speaker's experience or message.
• 👂 The difference between listening and hearing is that listening is an active process of interpreting sounds, while hearing is a passive reception of sound waves.
• 📈 Active listening demands effort and concentration, often used in situations like lectures or discussions, whereas passive listening is less focused and can occur while multitasking.
• 🚫 Barriers to listening include both external noise, like a radio playing, and internal noise, such as emotional or mental distractions.
• 🤔 Understanding oneself and others is essential for effective listening; preconceived notions can hinder the reception of the full message.
• 📝 To improve listening skills, one should stop talking and interrupting, concentrate on the task at hand, and avoid criticizing the speaker.
• 👀 Removing distractions and focusing on the main points of the speaker's message can greatly enhance listening effectiveness.
• 📖 Taking notes while listening helps in paying attention and retaining the information conveyed.
• 🌐 Observing both verbal and non-verbal cues is important for a comprehensive understanding of the speaker's message.
• 💡 Practicing good listening habits can improve professional and personal relationships and is often discussed in business literature for its importance in maintaining successful interactions.

Q & A

What is the main topic of the oral communication session presented by Miss Guardian Cartado?

The main topic of the session is about the importance of listening in the communication process and how to effectively interpret messages.

Why is listening considered an important skill in communication according to the script?

Listening is important because it is essential for effective communication, helps in understanding the message, and is a skill that can be enhanced to improve relationships with others.

What percentage of our time do we spend listening according to a 2009 researcher mentioned in the script?

According to the 2009 researcher, we spend 45 percent of our time listening.

What is the estimated level of listening effectiveness stated in the script?

The level of listening effectiveness is estimated to be about 50 percent, indicating that we do not fully receive and understand all the messages sent.

What is the difference between listening and hearing as explained in the script?

Listening is a process where we use our sensory experiences and background knowledge to interpret spoken language, while hearing is the act of receiving sound waves without necessarily interpreting them.

What are the two types of listening models discussed in the script?

The two types of listening models discussed are active listening, which requires effort and concentration, and passive listening, which does not rely on focus or effort.

What are the two kinds of noise that can act as barriers to effective listening?

The two kinds of noise are external noise, which comes from physical objects or the environment, and internal noise, which are emotional or mental distractions.

How can preconceived notions about oneself and others affect the listening process?

Preconceived notions can prevent one from getting the full message, as they may cause mental contradictions, selective hearing, or preoccupation with criticizing the speaker's appearance or voice rather than focusing on the message.

What are some of the habits suggested in the script to improve listening skills?

Some habits to improve listening skills include stopping talking and not interrupting the speaker, concentrating on the task of listening, not criticizing the speaker, removing distractions, avoiding emotional reactions, being patient, guarding against prejudice, focusing on main points, taking notes, and watching for verbal and non-verbal communication.

What does Brian H McKeel's quote suggest about the act of listening?

Brian H McKeel's quote suggests that truly listening to another person is one of the most sincere forms of respect.