VIDEO PELAYANAN PUBLIK RSUD dr. SOEDIRMAN

Summary

The video highlights RSUD Dr. Sudirman Kebumen's commitment to improving public healthcare services through innovation and continuous professional development. The hospital, classified as a government class C hospital, emphasizes enhancing service quality, efficiency, and public satisfaction. Key innovations include online registration, medicine delivery, and a queue system. Additionally, the hospital engages stakeholders through focus group discussions to refine service standards. The hospital offers 25 services and prioritizes public feedback, demonstrating dedication to providing accessible and high-quality healthcare to the community.

Takeaways

• 😀 The Ministry of Health of Indonesia issued a decision (Nomor 233) that upgraded RSUD Kebumen to a class C government hospital.
• 😀 RSUD Dr. Sudirman Kebumen is focused on improving public service quality and ensuring fast, professional, and community-oriented services.
• 😀 To improve service quality, RSUD Dr. Sudirman conducted Focus Group Discussions (FGD) with five stakeholders to gather feedback on service standards.
• 😀 RSUD Dr. Sudirman is committed to boosting human resource professionalism through training programs, employee counseling, and capacity-building activities.
• 😀 The hospital offers 25 types of services with 118 service products, supported by adequate facilities like parking, waiting rooms, toilets, and vulnerable group accommodations.
• 😀 RSUD Dr. Sudirman Kebumen has integrated digital public service systems like the SIPP (Public Service Information System) and SP4N for improved public service operations.
• 😀 The hospital uses multiple channels for consultation and complaints, making them easily accessible through the website, SP4N, and LAPOR, ensuring quick response times.
• 😀 In terms of public service innovation, RSUD Dr. Sudirman has introduced online registration, medication delivery services, and a queue management system.
• 😀 The online registration system at RSUD Dr. Sudirman allows patients to register up to 7 days in advance, reducing waiting time and avoiding long queues.
• 😀 RSUD Dr. Sudirman Kebumen was selected in the 2023 Public Service Innovation competition for its efforts in modernizing patient registration and improving service delivery.
• 😀 Director Dr. Haji Arif Komedi is committed to continuously innovating and maintaining high-quality services for the community in line with established service standards.

Q & A

What legal basis establishes RSUD Dr. Soedirman Kebumen as a Class C government hospital?

RSUD Dr. Soedirman Kebumen was established as a Class C government hospital based on the Decree of the Minister of Health of the Republic of Indonesia No. 233/Menkes/SK/VI/1983.

What is the main goal of RSUD Dr. Soedirman's public service policy?

The main goal is to improve the quality and standard of public services, ensuring services are fast, precise, professional, and oriented toward public satisfaction.

How does RSUD Dr. Soedirman involve stakeholders in improving its services?

The hospital conducts Focus Group Discussions (FGD) involving five key stakeholders to gather feedback and suggestions for improving service quality.

What types of facilities are provided to support public services at the hospital?

Facilities include a parking area, two waiting rooms, toilets, special facilities for vulnerable groups, and supporting infrastructure to enhance user comfort.

How does the hospital manage its information and public service system?

RSUD Dr. Soedirman uses an integrated public service information system (SIPP), both electronic and web-based, and integrates with SP4N-Lapor for complaints and data updates.

What innovations has RSUD Dr. Soedirman implemented to improve patient services?

Innovations include online registration, a podcast system, medicine delivery services, and an electronic queue management system to streamline patient flow.

How has online registration improved patient experience at RSUD Dr. Soedirman?

Online registration allows patients to register from one to seven days in advance, reducing long queues and simplifying the check-in process using fingerprint scans and barcode systems.

What strategies does the hospital use to develop the professionalism and motivation of its staff?

The hospital conducts morning briefings, provides awards, offers education scholarships, counseling, and capacity-building activities to foster a motivated and skilled workforce.

How are patient complaints and feedback handled at RSUD Dr. Soedirman?

Complaints and feedback can be submitted through the website, SP4N-Lapor, a quick complaint number, or directly to staff who are trained to respond promptly.

How does RSUD Dr. Soedirman ensure continuous improvement in service quality?

Continuous improvement is ensured through stakeholder involvement, regular professional development, infrastructure upgrades, and the adoption of innovative public service solutions.

Which recognition or achievements has the hospital received for its public service innovations?

RSUD Dr. Soedirman's innovations were included in the 2023 Public Service Innovation Competency, successfully passing the administrative stage.

What is the overarching commitment of the hospital's director regarding service quality?

The director, Dr. Haji Arif Komedi MSC, is committed to continuously providing the best services, innovating regularly, and maintaining high-quality standards in line with public satisfaction goals.