Sony Catalyst Prepare WARNING - Check this out before you buy

Summary

The speaker warns against purchasing Sony Catalyst Prepare due to poor user experience, outdated payment system, and unresponsive customer service. Despite timely payments, the software failed to recognize a valid subscription, causing frustration. The customer service's slow response and incorrect information about the subscription period further exacerbate the issue, leading the user to advise against using Sony's software.

Takeaways

• 🚫 **Poor User Experience**: The user is warning against Sony Catalyst Prepare due to a poor user experience.
• 💸 **Outdated Payment System**: Sony's payment system is described as outdated.
• 🗣️ **Language Barrier in Customer Service**: The customer service is criticized for not understanding clear English.
• ⏱️ **Slow Response Time**: Customer service is accused of responding with a delay of many weeks.
• 📵 **Chat Closure**: Customer service closes chats initiated by customers within three days.
• 📱 **Warning on Sony Xperia V**: The user warns about the Sony Xperia V's poor performance in photography and videography compared to Apple's iPhone 14 Pro.
• 📅 **Subscription Issue**: The user faced issues with their subscription being invalid despite timely payments.
• 📆 **Incorrect Subscription Date**: Sony's customer service provided an incorrect subscription date in their response.
• 💻 **Software Stability**: The software's stability is questioned as it fails to work despite timely payments.
• 📉 **Decline in Customer Service Quality**: The user implies a decline in the quality of customer service over time.
• 💡 **Advice Against Purchase**: The user advises against purchasing Sony Catalyst Prepare software.

Q & A

What is the main complaint about Sony Catalyst Prepare in the video?

The main complaint is that Sony Catalyst Prepare software has a poor user experience, outdated payment system, and very slow customer service that often responds with delays and fails to resolve issues effectively.

How does the speaker describe Sony's payment system?

The speaker describes Sony's payment system as outdated and mentions that despite regular monthly payments, the software failed to recognize a valid subscription.

What specific issue did the speaker encounter with their subscription to Sony Catalyst Prepare?

The speaker faced an issue where, despite making regular payments, the software repeatedly showed that there was no valid subscription, even though the payments were processed.

How does the speaker feel about Sony's customer service response time?

The speaker is frustrated with Sony's customer service, noting that responses took weeks, which they considered unacceptable in the modern era.

What was the issue with Sony's customer service understanding of the problem?

Sony's customer service appeared to misunderstand the problem, providing irrelevant or unclear responses, such as not recognizing the correct subscription dates.

Why does the speaker compare Sony's new Xperia V phone to the iPhone 14 Pro?

The speaker compares the two phones to highlight that Sony's Xperia V performs poorly in photography and videography when compared to the iPhone 14 Pro in multiple comparisons.

What action did the speaker take after facing issues with Sony Catalyst Prepare software?

After facing repeated issues with the software not recognizing their valid subscription and experiencing poor customer service, the speaker decided that paying for the software was not worth it anymore.

What example of customer service failure does the speaker give in relation to subscription dates?

The speaker gives an example where Sony's customer service incorrectly stated that the subscription was purchased in April 2023, whereas it was actually ordered in March 2023, showing a lack of accurate handling.

How does the speaker describe the overall handling of payments and subscriptions by Sony?

The speaker describes Sony's handling of payments and subscriptions as outdated, confusing, and ineffective, leading to a poor customer experience.

What is the speaker's final recommendation to other creators regarding Sony Catalyst Prepare?

The speaker strongly warns other creators not to waste their money on Sony Catalyst Prepare, citing poor software performance, outdated payment systems, and unsatisfactory customer service.