Kunci Komunikasi Efektif: Menjadi Asertif (Menyatakan Perasaan dengan Jujur)

Summary

This video script discusses the importance of assertive communication in resolving workplace conflicts. It introduces assertive communication as a way to express thoughts and feelings clearly without demeaning others. The script emphasizes the benefits of this approach, such as fostering mutual respect and finding win-win solutions. It also highlights the use of 'I-statements' over 'You-statements' to prevent misunderstandings and promote empathy. The video encourages viewers to attend a webinar for further insights and practical strategies on assertive communication.

Takeaways

• 😀 Assertive communication is a key to expressing thoughts, feelings, and opinions clearly without belittling others.
• 😟 Feelings of disappointment and frustration can arise in the workplace or group projects when tasks are not completed or are disorganized.
• 🗣️ It's important to communicate dissatisfaction without causing conflict or escalating issues.
• 🤔 Assertive communication involves expressing yourself openly and honestly while respecting others, which can lead to mutual understanding and comfort.
• 👥 Developing assertiveness can lead to better partnerships and collaborative problem-solving.
• 💡 Assertive communication can result in win-win solutions, benefiting all parties involved in negotiations.
• 👂 Using 'I-statements' can help convey feelings and thoughts without making others feel accused or defensive.
• 🙅‍♂️ Avoiding 'You-statements' can prevent misunderstandings and negative reactions in communication.
• 📅 The script promotes an upcoming webinar on assertive communication, highlighting its importance and practical applications.
• 💼 The webinar offers practical tools like a worksheet and a psychotest to help participants understand and improve their communication style.

Q & A

What is the main issue discussed in the video script?

The main issue discussed is how to effectively communicate disappointment or dissatisfaction with a colleague's work without causing conflict or misunderstanding.

What is assertive communication according to the script?

Assertive communication is a way of expressing one's thoughts, feelings, and opinions clearly, openly, and honestly, while still respecting others, ensuring mutual understanding without belittling or disregarding their perspectives.

Why is it important to develop assertive communication skills as mentioned in the script?

Developing assertive communication skills is important because it helps in creating a respectful and understanding environment, leading to better problem-solving and negotiation of win-win solutions.

What are the three key benefits of assertive communication highlighted in the script?

The three key benefits are: becoming a great team player by resolving issues with mutual respect, negotiating win-win solutions, and clearly conveying messages without causing misunderstandings.

What is the difference between 'You-Statement' and 'I-Statement' as discussed in the script?

A 'You-Statement' starts with addressing the other person and can lead to generalizations and accusations, making the listener feel attacked. An 'I-Statement' begins with 'I' and focuses on the speaker's perspective, avoiding assumptions and accusations, and promoting empathy.

How can one effectively use 'I-Statements' as suggested in the script?

To use 'I-Statements' effectively, one should describe the situation from their perspective without assumptions, express the impact it has on them, and clearly state what they need or expect from the conversation.

What is the purpose of the webinar mentioned in the script?

The purpose of the webinar is to educate participants about assertive communication, its benefits, and how to apply it in daily life to improve interpersonal relationships and communication.

Who are the speakers for the webinar on assertive communication?

The speakers for the webinar are Mellisa, a psychologist from Satu Persen, and Rizky from Satu Persen.

What additional resources are provided during the webinar according to the script?

The webinar provides a worksheet to help participants develop assertive communication strategies, a psychotest to understand one's current communication style, and a discussion session with the speakers and community through Telegram.

How can one register for the webinar on assertive communication?

Participants can register for the webinar by visiting satupersen.net or clicking the link provided in the description box or comment section of the video.

What is the main takeaway from the video script regarding communication?

The main takeaway is the importance of practicing assertive communication to improve daily interactions, resolve conflicts, and foster mutual respect and understanding among team members or colleagues.

Outlines

00:00

🗣️ Assertive Communication in the Workplace

The first paragraph discusses the common frustration experienced in the workplace or group projects when a team member's work is incomplete or disorganized, leading to delays and potential conflicts. It highlights the importance of expressing disappointment assertively without causing further issues. The speaker introduces the concept of assertive communication, explaining it as a way to clearly express one's thoughts, feelings, and opinions without disregarding the other person's perspective. Assertive communication is emphasized as a key to mutual respect and understanding, leading to better problem-solving and conflict resolution. The paragraph ends with an invitation to a webinar on assertive communication, promising insights on how to apply it in daily life.

05:02

💡 Effective Assertive Communication Techniques

The second paragraph delves deeper into the practical aspects of assertive communication, focusing on the use of 'I-statements' as opposed to 'You-statements.' It explains that 'You-statements' can lead to assumptions and generalizations that may make the listener feel accused, while 'I-statements' communicate from a personal perspective, reducing the likelihood of defensiveness. The paragraph provides examples of how to rephrase potentially confrontational statements into more assertive ones that are clear, respectful, and focused on the speaker's perspective and needs. It also mentions the benefits of assertive communication, such as improved negotiation skills and the ability to express oneself without causing misunderstandings. The speaker encourages viewers to practice assertive communication and invites them to a webinar for further learning and to receive additional resources like a worksheet and a psychotest to understand their current communication style.

Keywords

💡Disappointment

Disappointment refers to the feeling of dissatisfaction or unhappiness when things do not go as one wishes or expects. In the video's context, it is mentioned as a common emotion experienced in work environments, particularly when a team member's work is not completed or is disorganized, affecting the overall team's performance. The script highlights the importance of addressing disappointment in a way that does not create further issues.

💡Assertive Communication

Assertive communication is a way of expressing oneself in an open, honest, and direct manner while respecting the rights and beliefs of others. The video emphasizes the importance of developing assertive communication skills to convey thoughts, feelings, and opinions clearly without belittling or disregarding the perspectives of others. It is presented as a key to resolving conflicts and fostering a positive work environment.

💡Respect

Respect in the video is discussed as a fundamental aspect of assertive communication. It involves valuing others' perspectives and needs, which is crucial for maintaining a healthy and productive dialogue. The script suggests that mutual respect can lead to win-win solutions and a more comfortable environment for discussion and problem-solving.

💡You-Statement

A 'You-Statement' is a communication style where statements are directed at the other person, often starting with 'you.' The video script points out that this approach can lead to misunderstandings and make the listener feel accused or blamed. It is contrasted with 'I-Statement,' which is recommended for more effective and non-confrontational communication.

💡I-Statement

An 'I-Statement' is a communication technique where one starts a sentence with 'I' to express personal feelings or thoughts. The video suggests using I-Statements to communicate dissatisfaction or concerns without causing defensiveness. It helps in conveying one's perspective clearly and is presented as a more empathetic and non-accusatory way of addressing issues.

💡Emotions

Emotions play a significant role in the video's narrative, particularly in the context of workplace dynamics and interpersonal communication. The script discusses how unaddressed emotions, such as disappointment or frustration, can hinder productivity and suggests using assertive communication to express these emotions constructively.

💡Conflict Resolution

Conflict resolution is a process aimed at addressing and resolving disputes or disagreements. The video emphasizes the use of assertive communication as a tool for effective conflict resolution, highlighting how it can lead to mutually beneficial outcomes and prevent the escalation of problems.

💡Win-Win Solution

A win-win solution refers to an outcome where all parties involved in a negotiation or conflict achieve a satisfactory resolution. The video script uses this term to illustrate the potential of assertive communication to create scenarios where everyone's needs are met, rather than a situation where one party gains at the expense of another.

💡Webinar

A webinar is an online seminar or lecture, often used for educational or training purposes. In the video script, a webinar on assertive communication is mentioned as an opportunity for viewers to learn more about the concept, its benefits, and how to apply it in daily life. It is presented as a resource for further understanding and development of communication skills.

💡Self-Expression

Self-expression in the video is discussed in the context of assertive communication, which allows individuals to openly and honestly convey their thoughts, feelings, and opinions. The script emphasizes the importance of self-expression as a means to be understood and to foster mutual respect in communication.

💡Empathy

Empathy is the ability to understand and share the feelings of another. The video script suggests that using I-Statements can foster empathy in communication by expressing concerns from a personal perspective, which can lead to a more compassionate and understanding dialogue.

Highlights

The importance of addressing disappointment in the workplace or group settings to avoid hindering progress.

The challenge of communicating disappointment without causing conflict or negative emotions.

The dilemma of whether to express dissatisfaction to avoid ongoing issues or to prevent creating new problems.

Introduction to assertive communication as a key to expressing oneself without conflict.

Definition of assertive communication according to VA Health Care, emphasizing clear expression of thoughts and feelings.

The significance of assertive communication in ensuring mutual understanding and respect.

Benefits of assertive communication, including becoming a great team player and resolving issues effectively.

How assertive communication can lead to win-win solutions in negotiations.

The importance of delivering messages clearly without causing misunderstandings.

An upcoming webinar on assertive communication to provide further insights and practical strategies.

The concept of 'You-Statements' and how they can lead to misunderstandings and defensiveness.

The alternative 'I-Statements' for effective communication that focuses on personal perspective and feelings.

Tips for using 'I-Statements' effectively, including being specific, avoiding assumptions, and expressing the impact and desired outcomes.

The necessity of practice and understanding in mastering assertive communication and 'I-Statements'.

Details of the 'Assertive Communication, Key to Expressing Feelings Honestly' webinar, including the date and what participants can expect.

Information on how to register for the webinar and access additional resources like worksheets and psychotests.

A special promotion for the webinar and how to avail it.

The host's sign-off, encouraging continuous learning and personal growth.

Transcripts

Di lingkungan manapun kita pasti pernah banget mengalami rasa kecewa sama orang lain kalau di kantor atau lagi kerja kelompok misalnya

ada kerjaan salah satu tim yang ngga selesai atau berantakan

ya pasti rasanya kecewa dan jengkel aja gitu kan karena akhirnya jadinya menghambat kerjaan serta kerjaan kita padahal sebenernya bisa aja selesai tepat waktu

pengen banget sih rasanya bilang ke dia kalau kita kecewa sama cara kerjanya atau sama performanya

tapi bingung aja gitu gimana caranya nyampeinnya

atau kalau menyampaikan tuh rasanya takut aja gitu malah kebawa emosi dan malah memperkeruh suasana

atau bisa juga nih mungkin udah pernah kejadian sebelumnya dan kita tahu itu gak enak makannya kita enggak mau melakukannya lagi

terus dilema aja kan kalau enggak disampein dan dibiarkan malah jadi masalah terus-menerus

tapi kalau sampein bisa-bisa malah bikin masalah baru

kira-kira gimana sih cara ngomong yang enak supaya pesan gue itu nyampe dengan enak dan gak ada miskom antara gue dengan dia?

Nah di video kali ini gua bakal kenalin ke kalian tentang gimana caranya pesan lo sampai dan gak miskom

serta salah satu cara terbaik buat menyampaikannya tanpa membuat masalah baru jadi tonton videonya sampai habis ya supaya dapat keseluruhannya insightnya

Kalau lu penonton lama Satu Persen pasti bakal familiar sama yang namanya komunikasi asertif dan mengapa mengembangkannya adalah salah satu hal yang paling penting

tapi buat kalian penonton baru gue jelasin deh sebenarnya Komunikasi asertif itu apa sih?

menurut VA Health Care komunikasi asertif adalah salah satu cara berkomunikasi dan mengekspresikan

pikiran, perasaan, dan pendapat kita dengan cara yang ngebuat sudut pandang dan kebutuhan kita dimengerti dengan jelas oleh orang lain

tanpa kita menyepelekan pikiran, perasaan, atau pendapat mereka

singkatnya gini jadi asertif itu adalah gimana caranya kita menyampaikan pendapat dan perasaan kita secara terbuka dan jujur,

pantas tapi tetap respek sama orang lain. Dari definisinya sendiri kita bisa tahu kenapa komunikasi asertif adalah salah satu hal yang sangat penting

salah satunya adalah supaya orang lain bisa mengerti dengan jelas apa sih yang kita rasain dan apa sih yang kita pikirin

kunci dari asertif ini ya saling menghargai yang pada akhirnya bisa ngasih jalan kenyamanan satu sama lain buat ngobrolin

permasalahan dan mencari jalan tengah yang paling enak untuk kedua belah pihak karena kunci dari gaya komunikasi ini adalah saling menghargai

banyak keuntungan yang bisa didapatkan tapi gua bakal garis bawahi tiga yang paling penting

Pertama kita bisa jadi partner yang baik dan hebat karena kita menyelesaikan sesuatu dengan saling menghargai

sehingga pada akhirnya orang lain akan berlaku hal yang sama ke kita.. Bukankah menyenangkan ada di tim yang saling menghargai

Kedua kita bisa bernegosiasi dan menghasilkan win-win solution

ketika kita bernegosiasi kita bisa menghasilkan solusi yang sama-sama untung untuk kedua belah pihak enggak cuman untung buat salah satu pihak aja

nah yang paling penting kita bisa menyampaikan pesan dengan jelas dan gak akan menimbulkan miskom dengan orang-orang di sekeliling kita

tapi nih kalau lu ngerasa lu tuh kayak masih belum kebayang banget deh

jadi asertif tuh gimana? Nah lo ada di video yang tepat karena Satu Persen mau ngadain webinar 'Komunikasi Asertif

Kunci Menyatakan Perasaan dengan Jujur' di webinar nanti lu bakal dikasih tahu tentang apa itu komunikasi asertif terus manfaat telah melakukannya

sampai gimana sih biar kita bisa asertif dalam kehidupan sehari-hari

kalau lo tertarik buat daftar webinarnya, lo bisa cek link yang udah gue taruh di description box atau di comment section ya

Nah selain webinar gue juga bisa kasih satu cara komunikasi asertif yang paling efektif

apalagi buat kalian yang merasa udah ngomong dengan jelas tentang apa yang dirasakan tapi tetep aja gitu nggak nyampe malah kadang-kadang berantem

nah sebenarnya selama ini mungkin aja karena kita cenderung suka ngomong pake yang biasa disebut dengan You-Statement

nah apa you-statement? nih contoh kalimatnya 'lu tuh lagi-lagi gini ya? atau 'lu tuh kenapa sih kenapa jadi kayak gini performa lo?'

kelihatan enggak? Intinya

You-Statement adalah sebuah kalimat yang kita ucapkan ke orang dan dimulai dengan kata-kata kamu

atau elu atau anda atau siapapun deh, lo memulai dengan menyebut dia duluan

kalimat yang dimulai dengan kata kamu itu punya kecenderungan untuk digeneralisir secara nggak akurat sama lawan bicara kita

dan sering banget pada akhirnya malah membuat lawan bicara kita merasa disalahin dan dituduh

padahal belum tentu asumsi mereka itu benar dan jangan-jangan maksud kita waktu ngomong itu bukan nuduh atau nyerang mereka

Nah makanya di sini kita bakal bahas cara penyampaian lainnya yaitu dengan I-statement.. Nah kita balik nih tadi kan you-statement ini I-statement

kalau you-statement itu dimulai dengan kata-kata lo kalau misalkan I-statement dimulai dengan kata-kata aku

jadi kita bisa menyampaikan sesuatu dengan mengawali kalimat dengan kata aku, misalnya lo bisa bilang 'eh gue tuh ngerasa gini deh atau

kalau dari pandangan gue...' Nah contoh kalimat lengkapnya mungkin kita biasanya mulai menyampaikan apa yang kita rasain dengan cara gini

'Kamu tuh akhir-akhir ini kerja berantakan banget deh kenapa sih?'

Nah dari kalimat ini cenderung bisa bikin orang merasa diserang, yuk perlahan kita coba dengan kalimat jadi kayak gini 'kalau dari aku rasain

akhir-akhir ini kayaknya kerjaan kamu nggak kayak biasanya deh, lagi ada masalah ya?'

Nah coba dirasain bedanya di mana ketika kalimat dimulai dengan kata kamu dan dimulai dengan kata aku

hal ini juga yang membuat I-statement dirasa lebih bagus kalau diawali dengan kata aku kita sedang menyampaikan dari sudut pandang kita

sehingga asumsi itu ngga muncul sama sekali dari lawan bicara kita karena mereka langsung paham kalau yang kita ungkapkan itu dari sudut padang kita

Selain itu rasanya lebih nyenengin aja gitu dan kayak empati aja kan dengan lawan bicara

nah ketika menggunakan I-statement ini juga perlu memperhatikan beberapa hal misalnya

satu

Deskripsikan apa yang terjadi dengan jelas dari perspektif lo

hindari untuk buat asumsi tentang apa yang lagi dialamin sama lawan bicara dan fokus aja gitu sama pendapat lo

dua kasih tau dampaknya apa dan gimana sih kejadian ini ngefek lo

baik dari segi perasaan atau mungkin pekerjaan yang jadi nambah karena apa yang terjadi

ketiga ngomong secara spesifik apa yang lo butuhkan dan apa yang lo inginkan dari orang yang lo ajak ngobrol setelah lu tahu apa masalahnya kemudian

dampaknya nah lo kasih tau juga lu tuh expect apa sih dari diskusi ini lo pengen dia ngapain sih?

supaya selesai aja masalahnya dan bisa nemuin jalan keluar ya sama-sama nyenengin buat kedua belah pihak.. Jadi asertif ataupun menggunakan

I-statement secara langsung itu emang gak mudah butuh banyak latihan dan juga pengetahuan ya istilahnya nggak langsung semalem jadi juga

tapi intinya gini karena lo udah tahu dan udah lebih paham lu bisa mulai buat langsung praktek nih

pengetahuan lebih lanjut mengenai komunikasi asertif bisa lu dapetin di webinar 'komunikasi asertif kunci menyatakan perasaan dengan jujur' yang tadi gue jelasin

Webinar ini bakal diadain hari Sabtu tanggal 3 Oktober 2020

yang bakalan diisi oleh Mellisa psikolog Satu Persen dan gue Rizky dari Satu Persen hehehe

selain materi interaksi sama pembicara secara live, lo juga bakal dapat worksheet yang bakal bantu lu buat nyusun strategi untuk jadi asertif di kehidupan sehari-hari

psikotest buat mengenal gaya komunikasi lo saat ini serta sesi diskusi bareng pembicara dan komunitas melalui telegram

kebetulan banget ada promo spesial untuk webinarnya jangan sampai ketinggalan promonya dan cus langsung cek aja satupersen(dot)net atau klik link di description box ya

oke sekian dulu video kali ini

semoga video ini bermanfaat buat lo dan gue harap video ini bisa ngebuat lo belajar serta berkembang lebih baik seenggaknya satu persen aja setiap harinya

gua Rizky dari Satu Persen, gue tunggu di webinar ya bye