Auditoria Interna ISO 2 PARTE

Summary

The transcript details an internal audit within a production environment, uncovering procedural issues related to unauthorized modifications in work orders and early job completions without proper documentation. The main concerns involve a failure to follow the correct approval process for tool changes and an acceptance of work before receiving official orders. These lapses were discovered through a thorough review, and while corrective actions are suggested, the auditor emphasizes the importance of following company procedures to maintain quality and efficiency in operations.

Takeaways

• 😀 Jaime is unaware of the tools and procedures required for certain tasks, leading to incomplete work orders.
• 😀 Changes to work orders are being made without the necessary approval from the production manager, violating protocol.
• 😀 The importance of following the production manager's approval for any modifications to work orders is emphasized.
• 😀 The work assignment process is based on the availability, experience, and training of operators, but training records are unclear or missing.
• 😀 There are concerns about the lack of documentation regarding employee training and qualifications.
• 😀 Internal audits are being conducted to identify procedural violations and improve the system.
• 😀 Two key violations were discovered during the audit: unauthorized changes to work orders and accepting work before receiving the official order.
• 😀 There is a mention of working with specific clients (e.g., Mr. Reyes) where work starts before the official order, creating potential issues.
• 😀 An informal decision-making process occurs in cases where production managers overlook something and workers improvise to continue work.
• 😀 The audit findings will be documented, and corrective actions will be taken, ensuring no further issues arise from these violations.
• 😀 The importance of maintaining proper records and adhering to protocols is reinforced to prevent future disruptions and audits.

Q & A

What issue did Jaime face when writing the list?

Jaime's list was incomplete, and he had trouble understanding the tools required for the work, leading to missing information.

Why did the manager inform Jaén about the situation with Jaime's work?

The manager informed Jaén because Jaime wasn't following the proper procedure, and the situation needed attention to avoid further issues.

What procedure was not being followed in the case described in the transcript?

The procedure requiring approval from the production manager for any changes in the work order was not being followed.

What was the manager’s concern regarding the work process?

The manager was concerned that the procedures were not being followed correctly, which could lead to problems with higher-ups.

How does the manager assign tasks to operators?

The manager assigns tasks based on availability, the operator's level of training, and experience with the task.

Why was Elisa chosen for the job?

Elisa was chosen because she is one of the manager's best operators, has been trained, and the manager is familiar with her capabilities.

What issue arose regarding the documentation of training records?

The manager was unable to provide specific records of training for Elisa, as the training was not formally documented.

What is the concern about the work order for the job being done for Mr. Reyes?

The concern was that the work was being started before receiving the official work order, but it was later confirmed that the team knew the type of work and could proceed.

What was discovered during the audit regarding procedure violations?

Two violations were found: unauthorized modifications to a work order and accepting a job for Mr. Reyes before receiving the official work order.

What was the intended purpose of the internal audit mentioned in the transcript?

The purpose of the internal audit was to ensure the system was functioning correctly and to verify the adherence to established procedures within the team.