Remote Patient Monitoring - Independent Physicians

Summary

In this video, Wes Hayden, President of Coach Care, outlines a strategy for physicians to significantly increase monthly revenue and improve patient outcomes without adding staff or seeking new patients. The key is to implement remote patient monitoring (RPM) programs, which have proven successful across various medical practices. Hayden emphasizes the ease of implementation, potential for high reimbursement rates, and the support from CMS and commercial payers, positioning RPM as a scalable and profitable solution for healthcare providers.

Takeaways

• 😀 Coach Care, founded by Wes Hayden, focuses on helping physicians increase monthly revenue and improve patient outcomes without adding staff or new patients.
• 💼 Physicians can significantly boost their revenue by implementing remote patient monitoring (RPM) programs, as demonstrated by clients like Dr. Verma and the Hern Hernreed Center, who grew their RPM programs to over $21,000 in monthly revenue with just 100 patients.
• 📈 RPM services are not limited to a specific patient volume; larger practices like Jiva Health and Middlesex Gastroenterology have seen even greater revenue increases with more patients, up to $78,000 per month.
• 🌐 The success of RPM is not geographically limited, with clients across the U.S. achieving similar results, indicating the broad applicability of the approach.
• 🏥 RPM is particularly effective for managing chronic conditions like obesity, where patients using RPM services lost 86.3% more weight and stayed on their programs 30.2% longer than non-RPM patients.
• 💡 The key to RPM success is not just implementing the technology, but also proactively monitoring patients and targeting those who need care the most, which can prevent urgent medical situations.
• 💼 Physicians do not need to add staff to deliver RPM services; existing staff can use underutilized time to deliver these services, and the technology handles much of the effort automatically.
• 💼 The revenue generated from RPM is high-margin due to the low or no cost of implementation and delivery, making it an attractive option for practices looking to increase their bottom line.
• 📚 CMS and commercial payers have expanded support for RPM services, keeping reimbursement rates strong and increasing flexibility for providers, which makes RPM easier to implement and more profitable.
• 💡 Coach Care offers a comprehensive RPM solution that includes a custom branded mobile app, provider dashboard, connected devices, and expert support, all designed to maximize reimbursements and patient outcomes.

Q & A

What is the primary focus of Coach Care's video?

The primary focus of Coach Care's video is to explain how physicians can increase their monthly revenue by over $20,000 and improve patient outcomes without adding staff or chasing new patients, through the implementation of remote patient monitoring (RPM) programs.

How did Dr. Verma's practice benefit from implementing a remote patient monitoring program?

Dr. Verma's practice, an internal medicine physician, grew their remote patient monitoring program from zero to nearly $21,000 in monthly revenue with just a hundred patients.

What is the significance of the Hern Hernreed Center's RPM program growth?

The Hern Hernreed Center, a large physician center of excellence, grew its remote patient monitoring program from zero to $21,000 in monthly revenue with approximately 100 patients, demonstrating the effectiveness of RPM in different healthcare settings.

How did Jiva Health's RPM program impact their monthly revenue?

Jiva Health, a multi-specialty physician group, grew its remote patient monitoring program from zero to over $103,000 in monthly revenue with over 500 patients.

What benefits did the patients in the obesity cohort experience using RPM services?

Patients in the obesity cohort using RPM services lost 86.3 percent more weight than patients not using RPM services, and they stayed on their programs 30.2 percent longer.

What are the market tailwinds supporting RPM services mentioned in the video?

The market tailwinds supporting RPM services include consistent expansion of support by CMS and commercial payers, alignment with the broader transition to value-based care, strong reimbursement rates, and increased flexibility for providers to utilize RPM.

Who is the target audience for Coach Care's RPM services?

The target audience includes physicians who need to add substantial revenue to their practice, build a best-in-class patient care program, have been frustrated by administrative burdens in launching new services, feel they can't help patients enough, and are concerned about reductions in insurance payouts.

What are the key activities needed to achieve significant revenue increase and patient care improvement?

The key activities include implementing remote patient monitoring services, monitoring patients and proactively targeting those that need care most, and ensuring proper billing and reimbursement for RPM services.

How does Coach Care assist with the billing process for RPM services?

Coach Care provides automated time tracking, auto-generated super bills, and on-call AHIMA and AAPC certified RPM billing experts to train staff, increase the amount of money collected, and minimize audit risk.

What is the cost associated with implementing Coach Care's RPM solution?

The cost includes a base license fee of $6,000 per year plus $30 per RPM patient per month, and a one-time fee of $60 for each RPM patient's device.

What is the process for getting started with Coach Care's RPM solution?

To get started, interested parties need to take a short quiz to see if their organization is a fit for RPM. Based on the quiz results, a Q&A and tour of the technology may be scheduled.

Outlines

00:00

🚀 Boosting Physician Revenue with Remote Patient Monitoring

Wes Hayden, President and Co-founder of Coach Care, introduces a method for physicians to increase monthly revenue by over $20,000 without adding staff or new patients. The video showcases success stories from various medical practices that have implemented remote patient monitoring (RPM) programs. It emphasizes the potential for higher revenue growth depending on patient volume and highlights the benefits of RPM in improving patient outcomes, such as weight loss in obesity cases. The script also touches on the broader market support for RPM services, including reimbursement rates and flexibility for providers.

05:01

🛠️ Transitioning from Virtual Care to Technology Solutions

The script explains the origins of Coach Care, which began as a virtual care solution for chronic condition patients and evolved into a technology provider. The company's focus shifted to offering its platform to other providers after recognizing their core competency in technology. Coach Care has since refined its technology with numerous health systems and providers, securing venture capital funding from healthcare-focused investors. The company is now a profitable and stable business with a proven track record in the market, offering a solution to physicians seeking to enhance patient care and increase revenue.

10:01

📈 Enhancing Revenue and Care through Remote Patient Monitoring

This section of the script discusses the traditional methods of increasing revenue through new patient acquisition and the inefficiencies therein. It contrasts this with the more effective approach of utilizing remote patient monitoring (RPM) to generate substantial revenue from existing patients. The benefits of RPM include improved patient care, efficient use of staff time, and the potential for revenue growth without the need for additional staff. The script also addresses common questions and concerns about implementing RPM services, emphasizing the ease of use and the support provided by Coach Care.

15:01

💼 Streamlining Billing and Maximizing Reimbursements

The script outlines the process of ensuring proper insurance reimbursement for RPM services. It points out the inefficiencies of relying on staff to figure out billing for new services and presents an alternative approach where experts train and guide the staff, or even handle billing, to ensure quick and successful reimbursement. The benefits of this approach include a faster learning curve, reduced instances of denied and delayed claims, and the ability to focus on delivering quality patient care.

20:03

🌟 Success Stories and the Power of Remote Patient Monitoring

The video script shares success stories from various healthcare organizations that have significantly increased their revenue and improved patient outcomes through the implementation of RPM. It details the experiences of different clients, such as Dr. Verma, the Hermed Center, Geeva Health, and Middlesex Gastroenterology, each of which has grown their RPM program into a substantial monthly revenue stream. The script also discusses the broader market and regulatory support for RPM, indicating a trend towards value-based care and the expansion of reimbursement support by CMS and commercial payers.

25:04

🛡️ Overcoming Barriers with Coach Care's RPM Platform

This paragraph highlights how Coach Care's remote patient monitoring platform helps healthcare providers overcome challenges associated with adding revenue to their organizations. It discusses the capabilities of the platform, including a custom-branded patient mobile app, provider web dashboard, and connected medical devices that facilitate RPM billing. The script emphasizes the platform's ability to generate revenue without significant upfront investment and its features that enable real-time health tracking and automated alerts for proactive patient care.

30:07

🔑 Unlocking Revenue Potential with Coach Care's Expertise

The script explains the cost-effectiveness and benefits of working with Coach Care for implementing a customized RPM program. It contrasts the potential lost revenue and higher costs associated with other companies to the comprehensive offering from Coach Care, which includes a full-featured RPM platform, expert support, and a guarantee of reimbursement. The paragraph also addresses the process for getting started with Coach Care, including taking a quiz to assess organizational fit for RPM and the potential for a quick ramp-up with a large team.

35:07

🤝 Building Trust and Clarifying RPM Implementation

In the final paragraph, Wes Hayden addresses potential concerns and questions about Coach Care's RPM services. He discusses the company's commitment to success, as evidenced by their guarantee and the fact that they only get paid if their clients get paid. The script also covers topics such as the potential for quick ramp-up, the ability to work with existing staff or outsourcing partners, and the process for integrating with EHR systems. Hayden invites viewers to learn more and take a quiz to explore the possibility of working with Coach Care.

Keywords

💡Remote Patient Monitoring (RPM)

Remote Patient Monitoring (RPM) refers to the practice of tracking a patient's health data from a distance, using digital tools and connected medical devices. In the video's context, RPM is central to the theme of enhancing patient care and generating additional revenue for physicians without the need for additional staff or new patients. Examples from the script include the growth of RPM programs for various clients, such as Dr. Verma and the Hern Hernreed Center, which increased their monthly revenue significantly by implementing RPM.

💡Revenue Increase

Revenue Increase is a key focus of the video, emphasizing the potential for physicians to boost their income through more efficient patient care. The script provides multiple examples of how implementing RPM can lead to substantial monthly revenue growth, such as the case of Middlesex Gastroenterology, which saw an increase to nearly $78,000 in monthly revenue.

💡Patient Outcomes

Patient Outcomes relate to the health results or consequences experienced by patients as a result of medical care. The video highlights how RPM can improve patient outcomes, with a specific example of patients with obesity diagnoses losing 86.3 percent more weight when using RPM services compared to those who did not.

💡Staff Capacity

Staff Capacity refers to the maximum amount of work that a team can handle. The video script discusses the limitations of adding new patients to increase revenue due to staff capacity constraints, suggesting RPM as a solution to generate more revenue without the need for additional staff.

💡Value-Based Care

Value-Based Care is a health care approach that focuses on improving patient outcomes while reducing costs. The script mentions that CMS and commercial payers have expanded support for RPM services in line with the broader transition to value-based care, indicating a shift towards rewarding quality over quantity of services.

💡Reimbursement Rates

Reimbursement Rates are the amounts that health care providers are paid by insurance companies for services rendered. The video emphasizes strong reimbursement rates for RPM services, which incentivize providers to adopt this technology and contribute to the increased revenue discussed in the script.

💡Auxiliary Staff

Auxiliary Staff refers to non-physician healthcare workers who assist in patient care. The script mentions that providers are allowed to utilize auxiliary staff to support RPM, which can help in implementing these programs without adding new full-time staff members.

💡Coach Care

Coach Care is the company presented in the video, offering RPM solutions to physicians. The script provides background information on the company, its founders, and how it has evolved to focus on providing technology to support other providers in delivering RPM services.

💡Telehealth

Telehealth is the use of technology to deliver health care services remotely. The video script mentions a suite of telehealth tools provided by Coach Care, which complements RPM by allowing for patient-provider communication without the need for additional subscription fees.

💡Billing Experts

Billing Experts in the context of the video are professionals who specialize in the delivery and billing of RPM services. The script highlights the importance of these experts in ensuring that physicians get paid accurately and efficiently for the RPM services they provide, reducing the risk of denied or delayed claims.

💡Customization

Customization refers to the ability to tailor services or products to meet specific needs. The video script discusses how Coach Care offers a fully customized remote monitoring solution, including a custom-branded mobile app and provider web dashboard, which can be launched quickly to start generating revenue.

Highlights

Coach Care's video aims to show physicians how to add over $20,000 in monthly revenue and improve patient outcomes without adding staff or new patients.

Examples of success include Dr. Verma growing their remote patient monitoring program to $21,000 monthly revenue with just 100 patients.

Jiva Health, a multi-specialty group, increased their revenue to over $103,000 monthly with a remote patient monitoring program serving over 500 patients.

Middlesex Gastroenterology grew their program to nearly $78,000 monthly revenue with nearly 400 patients, demonstrating RPM's scalability.

Coach Care has clients across the U.S., indicating the broad applicability of their remote patient monitoring approach.

RPM services have seen consistent expansion in support from CMS and commercial payers, aligning with the transition to value-based care.

Coach Care's technology platform was originally built to serve their own clinical staff, showcasing their commitment to patient care.

The company transitioned to focus on technology to support other providers, demonstrating adaptability in the healthcare market.

Coach Care has raised venture capital funding from top healthcare-focused funds, reflecting industry recognition of their innovation.

The company's approach emphasizes earning more revenue per patient to avoid the pitfalls of scaling by adding new patients.

Physicians can implement reimbursable RPM treatments for existing patients, generating new revenue without additional marketing costs.

Coach Care's platform automates much of the RPM process, simplifying implementation and reducing the administrative burden on staff.

RPM allows for proactive patient care, intervening when vitals dictate the need for attention, rather than waiting for the next appointment.

Coach Care provides training and support to ensure physicians get paid for RPM services, avoiding common pitfalls in billing and reimbursement.

The company's billing experts specialize in RPM services, ensuring high claim success rates and timely reimbursement.

Coach Care's RPM platform includes a custom branded patient mobile app and provider web dashboard, enhancing patient engagement.

The cost of implementing a customized RPM program with another company is significantly higher compared to Coach Care's offering.

Coach Care's fees are contingent on success, meaning they only get paid when their clients receive RPM reimbursements.

The company provides a quiz to help organizations determine if they are a fit for RPM, streamlining the onboarding process.

Transcripts

hello my name is wes hayden president

and co-founder of coach care

in this video we will dive deep to

explain how physicians add over 20 000

of monthly revenue and improve patient

outcomes fast without adding staff or

chasing new patients

and keep in mind that revenue increase

could be even higher for you depending

on your patient volume

so here are examples of physicians

having success

so here you can see our client dr verma

an internal medicine physician

grew their remote patient monitoring

program from zero to nearly twenty one

thousand dollars in monthly revenue with

just a hundred patients

also here you can see how our client the

hern hernreed center a large physician

center of excellence grew its remote

patient monitoring program from zero to

twenty one thousand dollars in monthly

revenue with approximately hundred

patients as well

and as i mentioned before you can grow

your revenue even more if you have more

patients

so here you can see how our client jiva

health a multi-specialty physician group

grew its remote patient monitoring

program from zero to over a hundred and

three thousand dollars in monthly

revenue with over 500 patients

and again here you can see how our

client middlesex gastroenterology a

specialist physician practice

grew its remote patient monitoring

program from zero to nearly 78 000 in

monthly revenue with nearly 400 patients

and we have clients all over the country

so you can see this really works

anywhere

now here's a great case study of

improved outcomes for real patients on

our platform with one of the most common

chronic conditions obesity

so this is a cohort of over a thousand

of our clients patients with weight

management and obesity diagnoses

and out of this cohort patients using

rpm services lost 86.3 percent more

weight than patients that were not using

rpm services

also

rpm patients stayed on their programs

30.2 percent longer than non-rpm

patients

and none of these clients had to add

staff to deliver these improved outcomes

or engagement results

and look along with these proven results

there are also significant market

tailwinds here

so cms and commercial payers have

consistently expanded support for rpm

services the past several years in line

with the broader transition to

value-based care and they've kept

reimbursement rates strong and increased

flexibility for providers to utilize rpm

by allowing them to utilize auxiliary

staff and to support additional

diagnoses so this makes rpm even easier

to implement and to generate robust

reimbursement

and you can learn more about this by

looking at the websites for cms or your

commercial payers

so who is this for

well this is for you

if you're a physician that needs to add

substantial revenue to your practice and

you're trying to build a best-in-class

patient care program you can be proud of

well then this information is for you

if you've tried to launch new services

and been frustrated by the

administrative burden you're not the

only one this is for you

and if you feel like you and your team

work hard every day but you just can't

seem to help patients enough this is for

you

and if you think your patients deserve

better care this is for you

and lastly if you're concerned with the

continuing reductions in insurance

payouts for your life-saving services

and you're frustrated by ancillary

services and products that just don't

pay off

well this is for you

now this is not for you if you don't

accept insurance in the u.s

or you don't have a few hours to invest

up front or just not comfortable with

new technologies then this is not for

you

but the core concept here is

there are game changing ways to double

your revenue or more without adding even

a single new patient

now physicians and their staff are

constrained by time and resources so

they must use those well

and you're challenged to really

move the needle on revenue growth

because the traditional approach of just

adding new patients it's not scalable

right we all know you can add revenue to

your organization by attracting new

patients

but adding patients is expensive and it

puts pressure on already overwhelmed

staff

and ultimately it's not scalable because

the maximum number of patients you can

see is limited by the number of hours

you work in the day

and then lastly you have to add a lot of

new patients to have any meaningful

impact on your revenue

so just think about this

is it even possible to double the number

of patients you currently see

so since 2013 all we have done is help

physicians generate more revenue with

existing patients and existing staff

fast

so here's a bit of background on coach

care

for those who don't know me my name is

wes hayden my co-founders and i started

our company in 2013 following careers as

private equity investors at large

multi-billion dollar funds in new york

and that's where we saw the challenges

faced by health care providers working

to grow revenue and patient care in the

face of increasing costs and declining

reimbursements

so we actually started our business as a

virtual care solution for patients with

chronic conditions and originally built

our technology platform to serve the

needs of our own clinical staff

see we knew this type of proactive inter

this type of product of monitoring i

should say was beneficial to patients

even though these services were not

reimbursed at the time

and eventually we we recognized that our

core competency was providing the

technology to support other providers

and their patients

and so we transitioned to focus solely

on the technology

and since then we have refined and

proven our technology with thousands of

health systems physician groups and

practices and hundreds of thousands of

providers and patients throughout the

u.s and internationally

we also raised venture capital funding

from top healthcare focused funds

including clea capital and stonehenge

growth equity

who saw the innovation we were bringing

to healthcare

and as a result today we are driving

consistently strong claim success rates

revenue and roi for our clients

and we're also a profitable and stable

business with proven success in this

market for many years now

and look i think you know we're proud of

the words we've received and the

thousands of clients and partners we've

brought on since 2013. you can see some

examples here

um

you know of clients of awards and and of

some of our partners as well

across the industry

so now let's walk through the activities

you need to do to achieve the

significant increase in revenue and

improvement in patient care that i noted

earlier

so first

you have to get paid more for each

patient while improving their care

through remote patient monitoring

so the old way

is to increase revenue by trying to

bring in new patients with marketing

directory listings or referrals from

other physicians

but again marketing to new patients is

expensive and time consuming and even in

the best case it can add much more than

10 to your top line due to staff

capacity

so you end up spending a lot of money

and time to get just a few new patients

and unless you have a world-class

in-house marketing team and three

top-tier agencies well then most

marketing spend is unfortunately wasted

so after spending tens of thousands of

dollars you may add a few patients and

then realize that you can't scale

further due to staff capacity

so the better way is to prescribe

reimbursable rpm treatments for your

existing and new chronic at-risk and

post-acute patients which is likely the

majority of your patients

you're going to generate substantial new

revenue from your existing patient

population while avoiding the wasted

spend inherent in marketing

you'll also drastically improve the

efficacy of your treatments and you'll

watch as patients get and stay

excited about their care

you'll get your staff focused on

value-added activities and reinvigorated

by doing good

while also doing well

and finally you'll fill underutilized or

under reimbursed junior staff time with

periodic monitoring of your patient's

progress

so the core insight of this activity is

that pushing your organization to

patient capacity it may constrain your

business not accelerate it

for each new patient you bring on you

incur direct and indirect costs

and as staff feel more and more

overwhelmed well the quality of care

must decline for every patient as time

per patient declines and staff morale

crumbles

so earning more revenue per patient it

actually has the opposite effect

so you can make more money without

chasing new patients allowing you to

provide better care and maintain

satisfied high functioning staff

so take a look here you can see how

even with fewer patients an organization

can dramatically increase revenues

through rpm

you can generate double the revenue with

half the patience

and imagine how much less stressed your

team will be

let's so let's go over a few questions

that come with commonly come up with

this activity

first of all why shouldn't i overwhelm

my organization with every patient i can

find fair question

well again doing so it necessarily

impairs the quality of care

because you are forced to spend less

time with each patient to move on to the

next in addition this leads to long

stressful days and overworked

dissatisfied staff

can i take advantage of these services

with my current staff yes absolutely

your current staff can use underutilized

time to deliver these services

in addition since you are not

overwhelming your organization your

existing staff will have the capacity to

actually focus on patient care including

rpm

and most importantly you will be

reimbursed for simply capturing data on

your patients which requires no staff

time

and you can expect to be submitting your

first claims within just a couple months

new services are hard to implement how

is this different fair point well rpm is

not actually an entirely novel medical

procedure or a new drug doesn't require

any new medical equipment or space

within your facilities

in fact you and your staff are likely

providing some of these services already

just without getting paid for it

so monitoring a patient while they

follow your treatment plan to ensure

they are improving it's common sense for

patients and providers

so rpm is easy to explain

and in addition much of the effort is

handled automatically by our software

so implementation requires training your

billing and clinical staff

for only two to four hours of total time

really quite simple and you can expect

to be submitting your first claims

within three to four weeks

now let's talk about our next key

activity

you need to actually do that monitoring

of patients and proactively target those

that need care

most so let's look at an example of the

old way of treating patients and

actually this was the exact experience

of our client dr musco of diablo family

physicians before he worked with coach

care

so first step after an appointment you

wish your patient well and they schedule

a follow-up that could be weeks or even

months into the future

fast forward when they come back you

rush to review their chart before

sitting down with them for perhaps five

minutes and maybe making a minor

adjustment to a medication

and then you repeat the process

so

you interact with patients infrequently

and you only learn about new or

worsening medical issues when patients

come into your facilities or in some

cases unfortunately when they're taken

to the emergency room

so there is a better way

right the better way is for patients to

transmit key vitals to you in real time

from home

you are reimbursed for having junior

staff periodically review the data

and you are alerted if data falls

outside of predefined healthy ranges

and in addition to billing for this data

collection your staff is actually able

to identify quickly and respond quickly

to patients needs and to prevent the

urgent medical situations that you might

not have seen before

so this allows you to proactively engage

with patients that need your help right

away

instead of waiting months later

and the core insight of this activity is

that the greatest impact you can make on

patient care

is actually between visits

so you need to know when patients need

help and what they need as efficiently

as possible

because 99.9 percent of the time

patients are not in your office

and for example getting a blood pressure

measurement once per year that's not

enough it can lead to a misdiagnosis

right getting the right data at the

right time

allows you to better care for patients

and payers have finally woken up to this

fact and they'll reimburse you well for

monitoring patients

so here's a great example of this in

action for a real patient with

hypertension and this outcome is it's

common across monitored patients

so for this patient their blood pressure

readings at the doctor's office were in

a healthy range

but readings at home were elevated

sometimes to dangerous levels

and this patient would have been

misdiagnosed for almost a year

but monitoring patients from home allows

physicians to respond early to changes

in patient health while getting paid for

the service

this is the third and last key activity

make sure you get paid

so again the old way to get insurance

reimbursement for new services like rpm

is to rely on your staff to figure out

how to deliver and bill new rpm services

on their own

and as a result you get paid less than

you should because of denied claims and

you're waiting forever for payments

because of delayed claims

and this is because your staff is not

familiar with this new service and has

to get up the learning curve to bill it

efficiently and successfully

and the better way

is to rely on an expert to train and

shepherd your staff from delivery to

cash collection or to even do the

billing for you

now you can get up the learning curve

quickly and get paid without the

frustration of denied and delayed claims

so the core insight of this activity is

that getting reimbursed for rpm is easy

when you know what to do

see rpm is a new service with specific

requirements but an rpm expert can

easily explain the right steps to

deliver and bill it or can even do the

billing for you

and here's an example of the type of

expert approach you want to assist your

billing staff

see billing insurance it isn't difficult

but it is process and detail oriented

so using already proven best practices

and documentation and relying on experts

that ensures you are paid the full

amount you

deserve so here's the game-changing

method to increase revenue and improve

patient outcomes

in summary all you need to do is first

implement remote patient monitoring

services

two monitor your patients three rely on

experts to make sure you get paid

and then you will collect over twenty

thousand dollars per month and improve

patient outcomes in two weeks without

adding staff or new patients it's that

simple

now there are two ways to increase your

revenue using rpm

the hard way is you implement rpm with

another company which would cost you

tens of thousands of dollars per month

in lost profit compared to working with

us and this is due to lost rpm revenue

higher subscription fees and additional

custom work costs

or

the better way is you can work with

coach care and launch your fully

customized remote monitoring solution

within a couple months or even a couple

weeks and submit your first claims

immediately and generate tens of

thousands of dollars per month in

additional profit

so to reiterate this is for physicians

who need to add substantial revenue and

improve patient care in their

organizations without adding staff or

chasing new patients

and again here are some examples of the

over 3000 healthcare organizations that

have used us to dramatically increase

revenue and improve patient outcomes in

just weeks without adding staff or new

patients

so here you can see our client dr verma

internal medicine physician grew their

remote patient monitoring program from

zero to nearly twenty one thousand

dollars in monthly revenue with just a

hundred patients

dr verma's practice is located in

central california and has about a

thousand patients overall

here you know again you can see our

client the hermed center a large

physician center of excellence they grew

their program to 21 thousand dollars in

monthly revenue with about 100 patients

again

and the hermit center drives referrals

from numerous specialties and supports

thousands of patients across northern

california

and again i mentioned this before but

you can grow your revenue even more if

you have more patients so

geeva health here is a multi-specialty

physician practice and grew its remote

patient monitoring program to over 103

thousand dollars in monthly revenue with

over 500 patients

and jiva supports a few thousand

patients in northern california

and then here middlesex gastroenterology

this is a specialist physician practice

and they grew their remote patient

monitoring program to nearly 78 000 a

month in revenue with a nearly 400

patients

and middlesex is located in

massachusetts and supports a few

thousand patients there

so you know these are examples of

clients all over the country we have

others as well that we can share with

you but you can see this really works

anywhere and and with any number of

different specialties

and here are a few examples of

testimonials from other clients of all

sizes from health systems to hospitals

to independent practices and you can

really take some of these revenue

numbers we shared and again just

extrapolate them for your patient

population we've really seen it work at

all different sizes

on the left here we have an independent

practice on the right we have a health

system for example

and a couple more examples of different

size organizations in different parts of

the country

so along with this proof from our

clients i would like to re-emphasize the

broader regulatory and market support

for rpm so as we've mentioned cms and

commercial payers have consistently

expanded support for rpm services the

past several years

and that's in line with the broader

transition to value-based care

so they've kept reimbursement rates

strong and increased flexibility for

providers to utilize rpm by allowing

them to utilize auxiliary staff and to

support additional diagnoses

so this makes rpm even easier to

implement and to generate robust

reimbursement

and again you can learn more about this

by looking at the websites for cms or

your commercial payers

and you can also look at numerous

credible industry publications

highlighting the growth in rpm

see the usage and utilization of rpm is

expanding rapidly

it is estimated that nearly 88 of

healthcare organizations are currently

using or intend to consider rpm

technologies

so we are still early in the growth of

rpm tools but the momentum it is really

picking up

so here's what is going to happen when

you work with us

you can expect to add 20 000 or more of

monthly revenue and this will be high

margin revenue due to the low or no cost

to implement and deliver rpm

and you'll be able to achieve the better

patient outcomes that you've been

seeking perhaps for your entire career

and you can finally get rid of wasted

marketing spend and processes designed

to push patients through as fast as

possible at the expense of quality care

so you can forget about overwhelmed

staff and morale issues

and you can really feel fulfilled

because you'll be doing good for your

patients while doing well for your

business

so how does the platform work

well before when you wanted to add

revenue to organization you would have

to spend a significant amount of time

and money up front to market to new

patients

and this did not always result in more

revenue

but now you can use coach care's

award-winning rpm platform including a

custom branded patient mobile app and

provider web dashboard

paired with our proprietary connected

scale blood pressure cuff glucometer and

pulse oximeter which work together to

meet the requirements for rpm billing

and this enables you to generate

significant revenue without the big

upfront investment in time and money

also

before you never had the data to

identify and intervene with patients

between consultations when vitals or

other biometrics dictate that they need

help

you have had to wait until they come

into the office for their next

appointment which may be months later

this frequently leads to a condition

progressively worsening and in the worst

cases emergency room visits

but now

you can use our real-time health

tracking and automated alerts to

remotely monitor and proactively target

patients for intervention without

needing to add staff

and these features make you immediately

aware of problems and using our

additional telehealth suite of tools

they allow you to address them before

they become worse

and before if you wanted to get paid for

rpm on your own you would have to rely

solely on your staff to figure out how

to deliver and bill these new services

and they may not have experience with

this new service which could result in

this slower ramp lower reimbursements

and frustration for all

but now

you can use our automated time tracking

auto-generated super bills and on-haul

on-call ahima and aapc certified rpm

billing experts to quickly train your

staff

significantly increase the amount of

money you collect and minimize audit

risk

see our auto generated super bills they

ensure both that your clinical staff is

delivering all the services required to

submit claims so you don't miss out on

any revenue

and also that the claims submission

process is incredibly fast and

completely accurate

and if you don't want your own staff to

do it we can even do the billing for you

so for example here's a profile of one

of our billing expert experts sharing

so our billing experts specialize in

delivering and billing these specific

rpm services

and also have the experience and

perspective of advocating for our

clients across hundreds of payers which

further increases our success rate

so our rpm billing experts they work

directly with cms and payers and have

even convinced payers to start covering

rpm for the first time

so these features and these services

they combine to make sure you collect

what you are owed

and here's another testimonial to

highlight the positive impact our

billing experts have for our clients

so you might be asking what does it cost

well

see if you wanted to implement a

customized rpm program like this with

another company

it would likely cost you nearly 14 000 a

month in lost profit compared to working

with us

and this is due to lost rpm revenue

higher subscription fees and additional

custom work costs

so here's what you get with us

and look at this from top to bottom here

so first of all you get a complete rpm

tracking and reporting tool set to avoid

manual administrative work and enable

your staff to take on higher rpm patient

enrollment so you can see on this first

line here that that drives higher

patient enrollment to begin with

secondly

our team of on-demand rpm billing

experts

are there they're there to assist you

every step of the way which greatly

increases your claim success rate from

an average of about 50 for new services

to 95 with us and that ensures you get

paid what you deserve and you can see

that there on the second line

and then as we kind of go further down

here the the custom app for patients to

input data that allows you to get a lot

of customization without the cost of

custom work and you can see those costs

down in the lower side

and similarly

the custom web dashboard for providers

it allows you to monitor data again

without the cost of custom work that

would likely be needed to really reflect

that for your practice

and then if you look at the device line

here our proprietary connected scale

blood pressure cuff glucometer and pulse

oximeter they provide valuable objective

data from patients homes at a lower cost

than the retail devices used by other

companies that's why ours are less

expensive

and then we have our custom automated

alerting tools that will alert you to

patients at risk so you can proactively

intervene

and again you get all that without the

cost of custom work

and lastly we have a full suite of

telehealth tools for patients and

providers to communicate without an

incremental subscription fee for another

telehealth tool

so as a result you will add over twenty

thousand dollars of monthly revenue and

improved patient outcomes in two weeks

without adding staff or chasing new

patients

now the investment in our offering to

generate all that revenue and profit is

only a base license fee of six thousand

dollars per year plus thirty dollars per

rpm patient per month

in addition it is sixty dollars one time

for each rpm patient's device

now to get started

all you need to do is take our short

quiz to see if your organization is a

fit for rpm

now there's a link to the quiz alongside

this video

i also want to make you aware of two

other considerations

so let's discuss timing

now as you probably know by now we take

a hands-on approach with all our clients

we know how to successfully onboard

patients and maximize your claims

reimbursements

now we will train your staff as much as

needed and literally submit and

reconcile claims with your biller but

this commitment requires significant

time from our team

so therefore we only accept the most

qualified and committed new clients

in fact we will ask you to sign a

statement of commitment during

implementation

and because of this time we invest we

only engage in five implementations per

month

so it's important to make a decision

quickly so we are able to work with you

now remember you're losing money every

day that you delay here

and you should also know our rpm fees

are contingent on your success and

backed up with a guarantee

if you don't receive any rpm

reimbursement you get your rpm fees back

we only get paid when you get paid

so to summarize this offer

you will receive the following

a full-featured remote patient

monitoring platform including a custom

branded mobile app provider dashboard

and connected devices

our automated alerting escalation

telehealth time tracking and super build

tools

and on-demand expert support

now given our commitment to each of our

clients and the time we invest to

maximize reimbursements we only work on

five implementations per month

but of course if you don't receive any

rpm reimbursement our fees are credited

back to you we only get paid if you get

paid

to get started all you need to do is

take our short quiz to see if your

organization is a fit for rpm

based on the quiz results we may

schedule a q a and tour of our

technology

and again there's a link to the quiz

alongside this video

now i will answer some commonly asked

questions about our offer

and if you feel like you have enough

information please just go ahead and

take the quiz but if you aren't

convinced yet or you still have

questions please stick around

first of all

why is rpm reimbursed across all

specialties

well rpm is useful to monitor any

condition outside the office which

ultimately prevents adverse outcomes so

it can be used to support both acute and

chronic conditions across specialties

but it is important to use connected

devices that provide data relevant to

those conditions so for example a blood

pressure cuff for hypertension

next

why do nearly all payers cover rpm

well cms is highly supportive of rpm as

it is proven to reduce overall

healthcare costs

now most commercial payers they have

taken cms as a lead by instituting rpm

as well

and more at it each year

so reimbursement rates are strong and

eligibility is actually expanded so a

broader range of providers now able to

deliver the services

why are reimbursement rates so high

well payers want providers to deliver

these services because they are less

costly than hospital admissions or other

complications that can occur otherwise

i don't need it

well you don't need more revenue

then you are a lucky person

i don't think i can afford it

well the upfront costs are minimal and

all the rpm fees are contingent on your

success meaning you have to generate

revenue in order to pay any of those

fees

now we would be happy to provide a

profitability calculator to whomever has

budget authority or schedule brief call

to discuss the benefits with that person

new services are hard to implement so

how is this different

well rpm is not an entirely novel

medical procedure or a new drug and it

does not require any new medical

equipment or space within your

facilities

in fact you and your staff are likely

providing some of these services already

without getting paid

so monitoring a patient while they

follow your treatment plan to ensure

they are improving it is common sense

for patients and providers

and so rpm is easy to explain

and in addition much of the effort is

handled automatically by our software

so implementation requires training your

billing and clinical staff for only two

to four hours of total time

what if i don't have time

well it takes very little time the

training only takes a few hours and the

entire program can be run by your office

manager or another staff lead

so all you need to do each month as a

physician or lead clinician is to sign

off on the services before they are

built

can i trust you

well you've seen some of our

testimonials and case studies so far but

i would be happy to provide a direct

reference to prove our value and

credibility to you

are there any long-term contracts

well we have an annual agreement for our

base license but for many clients this

cost is covered by one of our partner

companies

also we believe it is important to have

some small upfront investment to ensure

you and your organization are serious

about successfully implementing our

solution

a competitor has a lower price why

should i work with you

well the most expensive vendor is the

one that doesn't get you paid

and that's why we focus so much on

claims success rate because at the end

of the day if you don't get paid that's

by far the most costly in the long term

why shouldn't i overwhelm my

organization with every patient i can

find

well doing so just impairs the quality

of care because you're forced to spend

less time with each patient to move on

to the next

in addition this leads to long stressful

days and overworked dissatisfied staff

can i take advantage of these services

of my current staff

yes absolutely

your current staff can use underutilized

time to deliver these services

in addition since you're not

overwhelming your organization your

existing staff will have the capacity to

focus on patient care including rpm

can i take advantage of rpm even if i

don't want my own staff to deliver it

yes

we have a staffing partner who can

deliver rpm based on your referrals

will this work outside the u.s

so rpm is specific to u.s insurers and

will not work outside the u.s but we do

offer a virtual health product that

enables you to utilize our solution for

other purposes and you can find more

information about that on our website

what if some of my payers do not cover

rpm

well medicare covers these services

nationally and we have directly

pre-verified coverage by over 100

commercial payers in over 30 states so

it is unlikely that your payers do not

cover rpm at all

however

if we find that they do not cover then

we will actually advocate directly with

the medical director at that payer to

implement an rpm policy on your behalf

and we've had success with this approach

before

does this work in my state

yes

medicare covers these services

nationally

and we have directly pre-verified

coverage by over 100 commercial payers

in over 30 states

are reimbursement rates good in my state

well medicare reimbursements are set by

region and are adjusted for cost of

living

commercial payers typically follow those

medicare adjustments but you can look up

your actual reimbursement rates by

contacting your payers

what if a patient doesn't have a

smartphone or tablet to connect to the

rpm device

well first of all 85 of american adults

have a smartphone including the majority

of elderly people

however if a patient doesn't have a

smartphone or tablet they can also use

the device of a caregiver or family

member for rpm and we find this works in

many cases

what about the bureaucracy at my health

system or physician group they take a

long time to approve services like this

well we have all the necessary security

and other information to fulfill the

vendor vetting for your health system or

physician group as we've done this you

know many times

and we've you know we can work directly

with your i.t or other teams to complete

this process so it doesn't take your

time

now we do recommend having a senior

champion who can help push this process

through

just in case there are ever bureaucratic

delays

are the rpm rules very clear i've heard

different interpretations and opinions

so yes they are clear if you know what

you're doing and have the right sources

of knowledge

see that's the benefit of our rpm

billing experts we also have direct

insight and clarity from our contacts at

cms and the commercial payers

you have a monthly fee and a competitor

does not why should i work with you well

see some rpm vendors have no upfront

costs but we believe it is important to

have some small upfront investment to

sure to ensure that you and your

organization are serious about

successfully implementing our solution

and if you look at the numbers in the

long term we are usually more profitable

for you

does this work if we use outsourced

billers

yes it works with both outsourced and

in-house billers and as i mentioned

before we can also do the billing for

you

but if you do the billing or your

outsourced bill or does a billing then

our billing experts they'll just work

with with them and guide them

can i ramp up quickly if i have a big

team

yes as long as multiple staff members

can train at once

we can do that and we've trained up to

i'd say about 30 or so staff at once

now is not a good time

well i get where you're coming from but

before you make that decision just

remember how much revenue you can gain

over that period of time by starting now

so what else are you doing now that will

add

tens of thousands hundreds of thousands

even a million dollars of revenue per

month

i currently work with another company to

deliver rpm

okay i understand

so just ask yourself what has worked

well and what has not worked well with

that company

see in the case studies section that i

shared above you can find testimonials

showing how much more revenue you can

generate working with us

so you can make your decision from there

do you do ehr integrations

yes as long as the opportunity is large

enough to justify the additional

technology development work

and typically this is reserved for

larger clients

health systems physician groups

but there are also other ways we can

share data with your ehr even without an

integration

so that's all i have for you today again

my name is wes hayden president of coach

care

and you can learn more at our website

and take our quiz if you would like to

schedule a q a thank you very much