TESDA TRAINING ! BED MAKING ,ROOM SERVICE, TURN DOWN SERVICE AND PUBLIC AREA CLEANING PROCEDURE!

Summary

In this video, a housekeeping staff member, Darrell, provides friendly and professional service to a guest named Miss Joy. The interaction begins with a polite greeting, confirming the guest's room number, and addressing a room cleaning request. Darrell offers the guest the option to leave while using strong cleaning chemicals, ensuring comfort. The staff continues with a courteous and efficient cleaning routine, thanking the guest multiple times and wishing them a pleasant stay. The atmosphere is warm and respectful, with Darrell's friendly demeanor enhancing the guest experience.

Takeaways

• 😀 The speaker is from the housekeeping department and introduces themselves as Darrell.
• 😀 The speaker asks for the guest's name and room number to confirm the request.
• 😀 The guest (Miss Joy) from room 31 confirms her identity and request.
• 😀 The speaker informs the guest that housekeeping will arrive within five minutes.
• 😀 The guest is encouraged to call housekeeping anytime for further assistance.
• 😀 Upon arrival, the speaker checks if this is the room of Miss Joy before entering.
• 😀 The speaker informs Miss Joy that strong chemicals will be used during cleaning and asks if she prefers to leave the room or stay.
• 😀 The speaker offers Miss Joy the option to stay in the room while the bed is fixed and cleaning is done.
• 😀 There are several moments where music and applause are present, possibly indicating transitions or actions in the cleaning process.
• 😀 The speaker repeatedly thanks Miss Joy and wishes her an enjoyable stay, indicating a friendly and courteous tone.
• 😀 The script has several foreign language elements, which are not fully clear but may suggest international interactions or context.

Q & A

What is the first thing Darrell says when answering the call?

Darrell greets the guest with 'Good morning! Thank you for calling. This is Darrell from the Housekeeping Department. How can I assist you today?'

How does Darrell verify the guest's identity before assisting?

Darrell asks for the guest's name and room number, saying, 'May I have your name and room number, please?'

What request does Miss Joy make to the housekeeping staff?

The transcript does not specify the exact request, but Miss Joy says, 'I would like to make a request,' after which Darrell acknowledges it and says they will be at her room in five minutes.

How quickly will the housekeeping staff arrive at Miss Joy's room?

Darrell informs Miss Joy that they will be at her room within five minutes.

What does Darrell say at the end of the initial call?

Darrell wishes the guest a pleasant stay and says, 'Feel free to call the Housekeeping Department if you need anything further. Enjoy your stay and have a nice day!'

What does Darrell do when entering Miss Joy's room?

Darrell introduces himself, confirms that he is at the right room, and asks if Miss Joy would prefer to leave the room while he cleans or stay in while he works.

What does Darrell warn Miss Joy about regarding the cleaning process?

Darrell informs Miss Joy that he will be using strong cleaning chemicals and asks if she would prefer to leave the room while he works.

How does Miss Joy respond when asked about leaving the room?

Miss Joy decides to stay in the room while Darrell cleans and says, 'I’ll stay in and you can clean while I’m here.'

What is the general tone of the conversation between Darrell and Miss Joy?

The tone of the conversation is polite, professional, and friendly. Darrell is accommodating, ensuring that Miss Joy feels comfortable with the cleaning process.

How does Darrell conclude the cleaning session?

Darrell thanks Miss Joy for her patience and wishes her a pleasant stay, saying, 'Enjoy your stay and have a great day!'