Have Care Refresh Insurance On Your Drone? Watch This Video.

Summary

In this video, the speaker shares their frustrating experience with DJI's Flyaway Insurance after losing a Mini 3 PRO drone. Despite having active coverage, DJI refused to replace the lost drone due to a technicality involving binding the drone to the RC controller, which the speaker insists was done. The video highlights the unclear terms and conditions, and the lack of user notification about extra steps required to activate flyaway coverage. The speaker feels misled and advises viewers to double-check their drone binding to avoid similar issues. Fly safe!

Takeaways

• 😮 The user crashed their Mini 3 PRO drone and could not recover it due to it being lost in an unreachable forest area.
• 😕 Despite having DJI Flyaway Insurance, DJI refused to replace the lost drone due to a binding issue between the drone and the RC controller.
• 🔗 DJI requires the drone to be manually bound to the controller through a specific procedure, outlined in the terms and conditions.
• 😤 The user feels misled by DJI, as they were not clearly informed that extra steps were needed to activate the Flyaway coverage.
• 😡 The user believes DJI did not do enough to notify them that binding the drone to the controller was required, leading to the insurance being void.
• 💼 The user has additional drone insurance through Coverdrone but trusted DJI’s coverage for this situation, which failed them.
• 🤔 The user questions why their Mini 3 PRO was not automatically bound to the controller, especially since this happened automatically with their Mavic 3 and replacement Mini 3 PRO.
• 🤨 DJI claimed the user must have deleted the drone from their profile, which the user strongly denies.
• 🚫 The binding procedure that DJI mentioned has since been removed, making it impossible to bind drones manually as they previously required.
• ⚠️ The user warns others with DJI Flyaway coverage to ensure their drones are properly bound to the controller or app to avoid similar issues.

Q & A

What type of insurance did the speaker have for their drone?

The speaker had DJI Care Refresh with FlyAway coverage for their Mini 3 Pro drone.

Why did DJI refuse to replace the speaker's lost drone?

DJI refused to replace the drone because the speaker's Mini 3 Pro was not bound to the RC controller as required by DJI's FlyAway coverage policy.

What does DJI require to activate FlyAway coverage for a drone?

DJI requires users to manually bind the drone to the RC controller through a specific procedure in the Profile section under Devices Management.

Why was the speaker frustrated with DJI's FlyAway coverage policy?

The speaker was frustrated because DJI did not make it clear that an additional step was required to bind the drone to the controller, despite the insurance being activated successfully.

How did the speaker describe DJI's customer service in this case?

The speaker felt that DJI provided poor customer service by not informing them about the binding requirement and then refusing to replace the drone based on that technicality.

What alternative insurance does the speaker have, besides DJI Care Refresh?

The speaker has insurance for ground equipment with Coverdrone, which specializes in drone insurance.

How did the speaker feel about DJI's explanation for the missing binding?

The speaker felt that DJI's explanation, which claimed that the speaker must have deleted the drone from the profile, was unreasonable and likely incorrect.

What automatic feature did the speaker notice with their replacement drone?

The speaker noticed that the replacement Mini 3 Pro drone was automatically bound to the controller without them needing to follow the binding procedure.

What change did DJI make to the binding procedure after the speaker's complaint?

DJI removed the procedure to manually bind the drone to the controller, making it automatic for all new drones.

What advice does the speaker give to other DJI users with FlyAway coverage?

The speaker advises users to check that their drone is correctly bound to the RC controller or the DJI Fly app to ensure their FlyAway coverage is valid.