The New Employee Center Pro with ServiceNow

Summary

ServiceNow's Employee Center Pro is revolutionizing the hybrid workforce experience by offering a personalized command center that meets employees' needs wherever they are. It delivers targeted communications, actionable tasks, and curated experiences, all powered by the NOW platform's intelligence. The platform streamlines access to company services through a unified navigation menu, topic pages for granular targeting, and an AI-driven search for quick information retrieval. Employee Center Pro enhances productivity by integrating tasks, requests, and reservations into a unified view, making it the central hub for a company's employee experience.

Takeaways

• 🌐 **Personalized Experience**: Employee Center Pro offers a personalized experience for each employee based on their role and needs.
• 📢 **Targeted Communications**: The platform allows for targeted and actionable communications that are relevant to the employee's job and tasks.
• 🎯 **Actionable Announcements**: Announcements can be linked to tasks, such as watching a video or acknowledging information, providing insight into campaign effectiveness.
• 🔍 **Global Navigation Menu**: A unified navigation menu simplifies access to various company services, reducing the need to navigate different portals.
• 📚 **Curated Topic Pages**: Pre-built topic pages by ServiceNow streamline the delivery of information, allowing for more granular targeting of communications.
• 📈 **Subtopic Organization**: The platform organizes information into digestible topics and subtopics, making it easier for employees to find relevant content.
• 📘 **Featured Content Highlighting**: Featured flags on content help highlight important or frequently accessed information for quick access.
• 🛠️ **Improved Navigation**: ServiceNow enhances the navigation experience, allowing employees to sort, filter, and browse content efficiently.
• 📊 **Intelligent Content Delivery**: Machine learning recommends specific articles or requests based on individual relevance, streamlining support.
• 🔎 **Prominence of Search**: The homepage redesign puts search at the forefront, utilizing AI to help employees find information more easily.
• 🔗 **Unified Activity Overview**: My Activity Items consolidate tasks, requests, and reservations from various systems for a unified work overview.

Q & A

What is the purpose of Employee Center Pro by ServiceNow?

Employee Center Pro is designed to serve as the command center for the hybrid workforce, providing targeted and actionable communications, curated experiences, and intelligently connected information and actions across the enterprise.

How does Employee Center Pro create a personalized experience for employees?

Employee Center Pro uses the NOW platform's intelligence to understand who the employee is, their role, and potential needs, thus delivering a unique experience with pertinent targeted content, trending information, and personalized recommendations.

What is the significance of targeted communications in Employee Center Pro?

Targeted communications allow departments like HR and IT to tailor content for employees based on their job, location, and tasks, ensuring that they receive relevant information at the right time.

How can employees take action directly from announcements in Employee Center Pro?

Employees can be tasked to take action directly from announcements, such as watching a video or acknowledging information review, which provides content creators with insights into the effectiveness of their campaigns.

What is the role of the reimagine global navigation menu in Employee Center Pro?

The reimagine global navigation menu consolidates services from various departments into one accessible location, allowing employees to quickly browse through the services provided by the company without navigating different portals.

How does ServiceNow's Employee Center Pro enhance the help employees receive?

Employee Center Pro enhances help by providing a curated experience with topic pages, allowing employees to find relevant content easily and receive a more personalized and efficient support experience.

What are topic pages in the context of Employee Center Pro?

Topic pages are pre-built pages by ServiceNow that allow for more granular targeting of information, enabling content creators to deliver specific communications directly to relevant pages.

How does Employee Center Pro improve the navigation experience for employees?

Employee Center Pro improves navigation by featuring content, allowing sorting and filtering, and providing an intelligent selection of popular topics, making it easier for employees to find and access the information they need.

What is the 'My Activity Items' section in Employee Center Pro and what does it do?

The 'My Activity Items' section aggregates tasks, requests, and reservations from different parts of ServiceNow and integrated systems, allowing employees to get work done from a unified view without leaving their homepage.

How does the search functionality in Employee Center Pro leverage AI to assist employees?

The AI-powered search functionality in Employee Center Pro makes it easier for employees to find the information they need by leveraging the platform's intelligence to provide relevant search results.

What additional capabilities does Employee Center Pro offer beyond those mentioned in the script?

While the script covers a portion of the capabilities, there are more features available in Employee Center Pro that can be explored by reaching out to the ServiceNow account team for further information.